Aircraft emergency response at AMS& the role of the airline and groundhandlerMay, June and July 2016

Content

General framework of crisis response at AMSEmergency locationsRecent developmentsWhat do we expect from the airline and handler?Workshop

General framework of crisis response at AMS

Veiligheidsregio (Safety Region) Kennemerland Gemeente (Municipality) HaarlemmermeerCrisis Bestrijdings Plan Schiphol (Crisis Management Plan)

General outline

Red line: airport borderGreen line: CBP-SAircraft emergency whendeparting from or arriving at AMS (outside green line)Other emergencies: samecrisis organization

Company InstructionsManual via extra.aviationonline. schiphol.nl

Crisis organization

Government crisis response teams

BT = policy team (mayor)OT = operational teamCOPI & STPI = command on site

Airport crisis teamCVO (AM)

Crisis Information PointStaffed bymanagement AAS

STPI

COPI

CVO

CVO

BT

OT CVO

Airport Crisis Team (Commissie

van Overleg)

Incident

CIP

Crisis Information

Point

Airport Crisis Team (CVO)

Schiphol SecurityManager

Terminal OpsManager

Airside OpsManager

Baggage OpsManager

Airport FireOfficer* * At incident

OM

AOM

OMB

SSM

AFO

POCAL

Airline

OTMCC

ACM

…

Corporate Communications

IMAM

Airport Manager(Chairman)Information

Manager

Technical OpsManager

Airlinerepresentative

Officer Royal Marechaussee

Other, dep. on incident type

AccountmanagerAAS

HandlerHandler

Officer Public Care

(Haarlemmermeer)OVD-Bz

Airport Crisis Team (CVO)

Goals:Supporting the crisis response

Transportation, emergency locationsSecurity services, assistance Sharing of information and knowledge

Ensuring airport operationsCooperation with airlines and handlersBusiness continuity

Emergency locations

CVO & back-upOT/BTG-pierPanorama restaurantsWildenhorstVIP-centre

… familiarisation is advised, account-management can help!

Emergency locations - reunion

Panorama restaurantsWildenhorst

Recent developments (1)

Presentation municipality Haarlemmermeer 2015, in line with EU regulation 996 / 2010:

Focus on victims and on less self-reliant peopleGreater role airline: staff at assembly points and aftercareNational Victim Information System (SIS)

Frontoffice: ANWB-emergency callcenter: intake + informing relativesBackoffice: National Forensic Team (Police): gathering data + matching

Airlines will receive info from OT via Airport Crisis Team (CVO) Embassies will receive info from team AMCO (Embassies andConsulates) or Min. Foreign Affairs

Recent developments (2)

Audit findings Dutch Government (ILT) in 2015:Verification of CIM content in airline ERP is mandatoryEmergency exercises with airlines and handlers are mandatory

Questionnaire will be send out shortly.

Recent developments (3)

Development NCP National Plan Aircraft Emergencies (under construction: information flow of pax & victims info)

New medical emergency procedure at AMS:Medical emergency (life threatening): ambulance crew on board before disembarking passengersMedical care at the gate (non-life threatening, but medical care on site is needed): passengers disembark before medical crew enters aircraftMedical meet and assist (non-life threatening, medical check at First Aid Post): First Responder AAS organizes wheelchair and assistance

What do we expect from the airline and handler?

Company Instructions Manual 2016. Emergencyresponse plan (ERP) of airline should cover:

CVO representative 24/7 Representatives at reunion siteRepresentative for press relationsComplete passenger list within 2 hoursNOTOC as soon as possibleArrangements for uninjured, meeters/greeters, staffTraining plan per employee with crisis role

As mentioned: questionnaire will be sent out shortly

Any questions?

Workshop: aircraft on fire on runway

Shortly before take-off, a fire occurs in the aircraft. Take-off is rejectedand aircraft is evacuated with use of slides. 5 people are heavily injured, 35 people are injured. 35 people are uninjured. Aircraft is inoperable. 2 separate groups, same questions:• What happens at the airport? • Where is your staff? • What happens at the head-office? • What processes are going on?

Any questions?

For further questions, please contact your Account Manager or one of the Airport Managers:

Accountmanagement@schiphol.nl

Maurice Boonen

Peter de Groot

Bert Stroboer

MarleenVelthuis

Han van denBroek

Xander Hana

Annette van Loenen

Jan Smeitink

Floris Tammes

Gerrie van der Weide