June UnderwoodDYNAMIC, RESULTS-FOCUSED ADMINISTRATIVE ASSISTANT SEEKING GROWTH-ORIENTED ROLE

76 Jardin De Mer Place | Jacksonville Beach, FL 32250 | (904) 838-7765 | juneunderwood2@gmail.com

Profile of Qualifications

ADMINISTRATIVE OPERATIONS | AGENT /TENANT RELATIONS | SCHEDULING | APPOINTMENT SETTING | RECORDS MANAGEMENT | VENDOR RELATIONSPROPERTY MANAGEMENT SUPPORT | OFFICE SUPPLIES ORDERING | FREC / MLS GUIDELINES | CUSTOMER SERVICE | CLIENT RELATIONSHIP MANAGEMENTACCOUNTS RECEIVABLE | RENT ROLLS | SALES / MARKETING | CLIENT RECRUITMENT | DATA COLLECTION | CONTRACTS | POLICY / PROCEDURE DEVELOPMENT

Top performer who makes decisions to reflect positively on large-scale real estate and property management success in alignment with a company’s vision, value, and goals, and showcases an ability to see the “big picture” across diverse locations while driving key administrative initiatives and exceeding objectives with integrity and services excellence.

Out-of-the-box who contributes sharp analytical abilities and superior attention-to-detail while demonstrating expertise in financial accounting, including facets of accounts payable, rent rolls management, and purchase and sales contracts.

Excellent communicator who promotes the utmost professionalism in maintaining strict business-wide confidentiality.

Professional Synopsis

RE/MAX / UNLIMITED 2014 – 2015Administrative Assistant | Receptionist

Utilized broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking administrative operations, including greeting incoming customers, vendors, and agents; planning and prioritizing schedules and appointments; and maintaining accurate accounting of transactions for efficient accounting purposes.

Managed high-volume files for 57 agents from purchase and sales contracts through to listing contracts to ensure compliance with FREC and MLS guidelines, as well as converting from Lone Wolf to Showing Desk to boost efficiency.

Cost-effectively managed ordering of office supplies for agents, and ensured any clerical needs were aptly handled.

WATSON PROPERTY MANAGEMENT 2012 – 2014Administrative Assistant | Receptionist

Capitalized on the opportunity to serve as the “face” of Watson, including courteously greeting incoming customers and vendors, as well as strategically managing large-scale rental rolls and key accounts receivable for 900+ properties.

Contributed experience in maintaining master key rooms, as well as disbursing keys for showcasing potential tenants.

MCK-HUGHS MEAT DISTRIBUTERS 2011 – 2012Sales | Marketing

Maximized bottom-line performance by driving high-volume sales / marketing for this Jacksonville-based $7-million / year wholesale meat distribution company with major grocery customers across Northeast Florida and South Georgia.

Led development and execution of profit-generating new sales / marketing initiatives for new client recruitment efforts.

MADISON PROPERTY MANAGEMENT SOLUTIONS 2009– 2011

Administrative Assistant | Receptionist Support the company President and Property Managers in all facets of managing a portfolio of

Condominium Associations and Homeowner Associations. Monitor Homeowner compliance with Association Documents and Bylaws. Negotiate and supervise vendor contracts. Assist in preparing Annual Budgets and reporting monthly financial performance to the

Association Board of Directors. Prepare Agendas and attend Association Board Meetings. Maintain positive relations with Association Board of Directors, Homeowners and Vendors. Develop and execute new Business Sales and Marketing Plans and Strategies.

June UnderwoodDYNAMIC, RESULTS-FOCUSED ADMINISTRATIVE ASSISTANT SEEKING GROWTH-ORIENTED ROLE

Resume – Page Two | (904) 838-7765 | juneunderwood2@gmail.com

Professional Synopsis (continued)

PLAYER’S BAR & GRILL 2003 – 2009Manager

Applied strong leadership talents toward directing fast-paced business operations, including recruiting, training, mentoring, and managing a customer-focused staff while motivating teams to meet or exceed sales and service goals.

YMCA DUPONT 2000 – 2003Front Desk Receptionist | Administrative Assistant

Led targeted administrative operations initiatives, including facilitating accurate data collection methods, problem solving techniques, and management principles, as well as collecting information and evaluating and analyzing data.

Built productive operations with internal / external professionals, and further exhibited solid communication skills toward counseling family members in supporting clients and in evaluating mental and physical conditions of clients.

BARNETT BANK (N/K/A BANK OF AMERICA) 1991 – 2000Customer Service Representative – Auto Advantage (1997 – 2000)

Delivered excellence in customer service and support by proficiently conducting fact finding research and organizing data into logical format for presentation in reports and written materials, including analyzing data on programming.

Demonstrated experience in providing resourceful consultations and expert advice to management or other groups on technical systems-related or process-related topics, and further regularly received and evaluated information from relevant internal / external sources and transcribed, recorded, and stored facts to optimize administrative efficiency.

Customer Service Representative – Marketing Liaison (1997 – 1998)Other Roles: Support Representative (1996 – 1997) | Concierge (1995 – 1996) | Telecommunications Operator (1991 – 1994)

Played a vital role in liaising among multiple customers, public government entities, and external sources while obtaining essential source information and resourcefully advocating for customers and / or clients to resolve challenges.

Expertly monitored and reviewed data, and further analyzed operating practices and procedures to create new and / or revise existing methods, as well as reviewing and tracking correspondence to ensure seamless key communications.

Conceptualized, developed, and implemented comprehensive program manuals, policies, procedures, and standards.

Education

Extensive Studies

WATSON REAL ESTATE SCHOOLTALLAHASSEE COMMUNITY COLLEGEFLORIDA COMMUNITY COLLEGE OF JACKSONVILLE

Technical Summary

Paperless Pipeline | Propertyware | AppFolio | Broker WolfMicrosoft Office (Word, Excel, PowerPoint, Outlook) | Lone Wolf

Community Service

Board Member, YMCAChairperson, Really Caring FundraiserActive Member, PTO Fletcher High SchoolExcellent Professional References Provided Upon Request

June UnderwoodDYNAMIC, RESULTS-FOCUSED ADMINISTRATIVE ASSISTANT SEEKING GROWTH-ORIENTED ROLE

76 Jardin De Mer Place | Jacksonville Beach, FL 32250 | (904) 838-7765 | juneunderwood2@gmail.com

Dear Hiring Manager,

I am seeking a challenging role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Administrative Operations, Agent / Tenant Relations, Property Management Support, Customer Service, Client / Vendor Relations, Scheduling, Appointment Setting, and Records Management, and am well-versed in Sales / Marketing, Accounts Receivable, Rent Rolls, Data Collection, Contracts, Policy / Procedure Development, and FREC / MLS Guidelines, among other areas.

Recently, as an Administrative Assistant / Receptionist for RE / MAX / Unlimited, I expertly directed forward-thinking real estate-based administrative operations, including greeting incoming customers, vendors, and agents; planning and prioritizing schedules and appointments; and maintaining accurate accounting of transactions for efficient accounting purposes. Within this role, I successfully managed high-volume files for 57 agents from purchase and sales contracts through to listing contracts to ensure compliance with FREC and MLS guidelines, as well as converting from Lone Wolf to Showing Desk to boost administrative efficiency. I also cost-effectively managed ordering of office supplies for agents, and ensured any clerical needs were aptly handled. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience.

I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an incredible asset to your company. Thank you for your consideration.

Sincerely,

June Underwood