92220952 Hr Project on Avari Hotel

7/18/2019 92220952 Hr Project on Avari Hotel

http://slidepdf.com/reader/full/92220952-hr-project-on-avari-hotel 1/22

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Presented to :

Sir HABIB Khan

Project:

On compensation and benefit of HR of AVARI HOTEL Lahore

Presented by:

GHAZIA ZAFAR 21442

!A"IRIA KHALI# 21441

$AB%%L

S&%# ALI RAZA

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TABLE OF CONTENTS

ACKNOWLEDE!ENTS

“Starting with the name of ALLAH the most beneficent and the most merciful whose

blessings are abundant and favors are unlimited.”

As a mater a fact, people tend to forget those who are behind there achievements andhave stood for them whenever they need assistant.

Our gratitude will be meaningless if we are not grateful to almighty Allah for

his kindness upon us. His benevolence and blessings have made us capable.

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INTROD"CTION

Avari Hotels is founded in 1944 and is a akistani chain which manages hotels in akistan, !ubai,

and "oronto, #anada. $t was founded by Dinshaw Avari and is now run by his son Byram Dinshawji

Avari, the CEO of Avari Hotels %td, and his two sons Dinshaw and Xerxes. Avari&s three hotels in

akistan are the Avari "owers, 'arachi, the Avari %ahore, and the older (each %u)ury Hotel in

'arachi. All hotels offer accommodation, restaurants and outdoor dining.

ortraits of !inshaw Avari and his wife 'horshed hang in the entrance lobby of the Avari "owers

Hotel in 'arachi,%ahore where the two largest function rooms are named after them * Dinshaw

Mahal and Khorshed Mahal.

FOREWORD

"here are several information*related issues at hand for AVA! "O#E$

$ahore of primary importance is the human resource department that has the

capability of performing functions such as+

%o& analysis, re'r(itment, trainin) and develo*ment, *erforman'e a**raisal,

settin) 'om*ensation *oli'ies and *rovidin) safety and health to their em*loyees.

"his report covers all the aspects of the human resource management #O-/A"$O A!

(--0$"/ concepts presently applied in AA2$ HO"-%. On the basis of observation it has

been e)tracted that Human 2esource in AA2$ HO"-% is highly motivated due to the perfect

conditions provided to them.

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http://en.wikipedia.org/w/index.php?title=Dinshaw_Avari&action=edit&redlink=1

http://en.wikipedia.org/wiki/Byram_Dinshawji_Avari



http://en.wikipedia.org/wiki/Karachi



http://en.wikipedia.org/wiki/Karachi

http://en.wikipedia.org/w/index.php?title=Dinshaw_Avari&action=edit&redlink=1



VISION

“Together we can make the difference.”

erfect co*ordination guarantees ma)imum performance.

!ISSION STATE!ENT

3e aim to provide all our guests outstanding uality and comfort with genuine friendliness and

professional warmth,surpassed by none.

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St#nd#rd To Ac$%e&e O'r !%ss%on

5nconditional team work and communication.

(eing 0air with our guests and with our colleagues.

ersonal responsibility

• 0or oneself

• 0or property

• rotecting assests and identifying defects

• 0or knowing the product

• 0or making guest complaints your own and recoeding them properly to prevent a

repeat occurrence. /alesmanship being everyone6sresponsibility

• Always talk positive about hotel

• /ell services of hotel

(eing profitable

O"R BASICS

Always greet a guest warmly and sincerely,with eye contact and using guest name if and

when possible.

• Always smile sincerely

Always present your self in a professional manner.

• roper footwear,clean and polished

• #orrect name tag

• #lean,neat,and properly fitting uniform

Always be ready to help a guest

Always use appropriate language when talking to guests and colleagues Always follow safety rules

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Always report ha7ards to your supervisors

Always treat your colleagues

AVARI HOTEL LAHORE

INTROD"CTION

$ndustry +"os*itality, #o(rism

0ounded +-/

Headuarters +Kara'hi,0a1istan

'ey people +Dinshaw Avari+Byram Dinshawji Avari 2CEO3+Dinshaw 4 Xerxes Avari 2Mana)ers3

8eneral manager

H.2 anager

roducts

+Mr. 5asim %afri

+Mr.Awais Khan

+"otels, resorts

3ebsite +www.avari.'om 20a1istan3

"he AVA! "O#E$ , %ahore is a five star hotel located on /harah*e*uaid*e*A7am, on the same

stretch of road as the Alhamra Arts #ouncil, %ahore :oo, earl #ontinental hotel and the arliament

building.

HISTOR( AND BACKRO"ND OF AVARI LAHORE

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http://en.wikipedia.org/wiki/Hospitality


http://en.wikipedia.org/wiki/Tourism

http://en.wikipedia.org/wiki/1944

http://en.wikipedia.org/wiki/Pakistan


http://en.wikipedia.org/wiki/Hotels

http://en.wikipedia.org/wiki/Resorts

http://www.avari.com/


http://en.wikipedia.org/wiki/Tourism

http://en.wikipedia.org/wiki/1944

http://en.wikipedia.org/wiki/Pakistan


http://en.wikipedia.org/wiki/Hotels

http://en.wikipedia.org/wiki/Resorts

http://www.avari.com/



"he year in 19;< "wo $talian gentleman,0alettis and edous,start building a hotel in

%ahore.#ompleted in 19;=,named the edous,this hotel is not only in the heart of the city,but also in

the heart of history itself,as it belongs to the daughter of r.edous,who marries /heikh Abdullah,the

late president of post partition 'ashmir.$n 194>,after the independence of akistan,edous was not run as hotel,but was turned into

numerous small offices.

$n 19?1,edous was auctioned to the late r.!inshaw Avari and after e)tensive

renovations,ark %u)ury Hotel came into e)istence in 19?@. "he Hotel is < minutes drive away

from the central city and @< minutes away from Allama $bal $nternational Airport. ain

attraction for visitors to %ahore are %ahore 0ort, agalia (adshahi osue, agalia /halimar

8ardens, olo #lub, 8ymkhana 8olf #ourse, Alhamra Arts #ouncil, %ahore useum, uaid*e*

A7am %ibrary and 2ace #ourse ark which are within 1; km radius of the Hotel. "he point of

interest for the guest also includes 3ahgah (order.

"otal =; rooms,<; of which were suites,park %u)ury boasted of < dining halls,a lobby,card

room,billiard rooms,garages and 1<; rooms for servants.-ach of the <; suites, besides a huge

bath offered attached dressing and sitting rooms,alongwith their own servant room and a

parking garageBaderaB Crich landlordsD and businessmen were the usual clients.

Eear 19>; saw the end of this grandeur as this building was demolished according to a contract with

the 8overnment."he foundation stone for the present hotel was laid on /eptember @F rd 19>F and was

inaugurated on Ganuary Frd 19>=,in association with Hilton $nternational for 1; years.Hilton

$nternational %ahore operated as one of the only two five*star Hotels in %ahore.

On October 1st 19==,this contract to an end and the management of Hilton $nternational %ahore

reverted back to the owners, Avari Hotels %imited.

"he Avari Hotels in %ahore and 'arachi now portray a new corporate logo with the name Avari %ahore

and Avari "ower 'arachi.

BRANCHES OF AVARI INTERNATIONAL HOTEL

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Loc#t%on

"he @; story, @F? rooms suites, newly renovated hotel is located in downtown 'arachi near

maIor cultural attractions within walking distance of shopping and commercial centers. Gust F;

minutes drive from Ginnah $nternational Airport via car*shuttle with a straight approach through

the main highway /hahra*e*0aisal.

Loc#t%on

INTROD"CTION

(each %u)ury Hotel is ideally located adIacent to the central banking business district C$.$.

#hundrigar 2oadD and close to the port and other commercial areas. $t is still the only resort hotel in

the port city of 'arachi, established on arch @1, 194=, being the first internationally*acclaimed hotel

established after artition in 'arachi.

"he Hotel is the only one in 'arachi Cfor that matter, in akistanD set amongst lush tropical gardens

and palm trees, offering uniue views of the creek leading to 'arachi Harbour, 1;; acres of natural

mangroves, variety of birds in their natural setting and the most fabulous winter setting sun

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Loc#t%on

"he < star Avari $slamabad is scheduled for soft opening in late @;[email protected] Jpress is ideally

located in the heart of business hub with easy accessK F; minutes away from $nternational

Airport, < minutes from city #entre /hopping alls and close to all maIor landmarks includingthe glorious 0aisal osue. !ue to its location, Avari Jpress has become an ideal choice of

travelers.

Loc#t%on

"his hotel is not only in the heart of the city,but also in the heart of history itself ."he Hotel is <

minutes drive away from the central city and @< minutes away from Allama $bal $nternational

Airport. ain attraction for visitors to %ahore are %ahore 0ort, agalia (adshahi osue,

agalia /halimar 8ardens, olo #lub, 8ymkhana 8olf #ourse, Alhamra Arts #ouncil, %ahore

useum, uaid*e*A7am %ibrary and 2ace #ourse ark which are within 1; km radius of the

Hotel. "he point of interest for the guest also includes 3ahgah (order.

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O&er&%e)

%ocated Iust minutes away from !ubai $nternational Airport near the #lock "ower in !eira, this 4*star

hotel offers a convenient location to the business and commercial areas of !eira. ear to the !eira

#ity #entre, guests will enIoy the convenience of shopping.

Loc#t%on

%ocated near the #lock "ower in !eira, Avari !ubai is Iust minutes away from !ubai $nternational Airport and !eira #ity #entre /hopping all. "he hotel is within walking distance from Al 2igga etro

/tation and the famous !ubai #reek.

FACILITIES IN ALL BRANCHES OF AVARI HOTEL

• (usiness #enter

•

3ireless $nternet• (anuet 0acilities

• #onferenceLeeting

rooms

• @4*hour front desk

• 0amily rooms

• %uggage storage

• !esignated smoking area

• -)press #heck*$nL*Out

• @4 Hour 2oom /ervice

• #urrency -)change

• 0itness #enter

• /wimming ool• assage /ervices

• /aunaL/pa

• (illiards

• (arberL(eauty /alon

• %aundryL!ry

#leaning

• "our !esk

• (abysitting /ervice

• #ar 2ental

• arking

• 0acilities for the !isabled

• Airport shuttle• $ room facilities

• /hoe shine

• 0a)Lphotocopying

• #oncierge service

• /huttle service CfreeD

• /huttle service CsurchargeD

• /pecial !iet enus Con

reuestD

• "rouser ress

HR DEPART!ENT AT AVARI HOTEL LAHORE

"he H2 department is headed by r.Awais 'han in AA2$ HO"-% %ahore. "heir

human resource department is located in the employee cafeteria and along with the other H2

offices.

OB*ECTIVES OF THE H"!AN RESO"RCE DEPART!ENT

• Gob analysis

• /election

•

2ecruitment• Orientation

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• "raining

• 2eview benefits

ROLE OF HR DEPART!ENT AT AVARI

“Organization needs people and people need organizations.”

/ince AA2$ Hotels are a part of the service industry, the H2 element of the organi7ation is

fundamental and carries a great value. 3e interviewed Awais 'han who is the H2

anager at Avari Hotel %ahore regarding the role of H2 department in avari. He provided us

with his valuable time to brief some important aspects of Avari6s H2 practices.

Human resource plays a vital role in the smooth running of an organi7ation. "he total

numbers of employees working for AA2$ HO"-% %ahore is appro)imately <?@ '

Although AA2$ HO"-% segregates its employees and their duties in departments, theindividual employees work together as a team to provide the guests with e)clusive services.

"hey view their guests as their first priority and provide them with an everlasting e)perience.

"hey struggle hard to maintain the nation6s most e)citing hotel e)perience. #ollectively they

provide the guests with such services that the client re*discovers the simple pleasures of life.

F"NCTIONS OF HR DEPART!ENT AT AVARI HOTEL

%ike all other H2 !epartments Avari6s H2 !epartment is responsible for managing all the

activities related to Human resource.

A&#r% $#s t$e +o,,o)%n- H'.#n Reso'rce !#n#-e.ent +'nct%ons

• ersonnel planning

• 2ecruitment

• /election

• $nterview

• Orientation

• "raining

• erformance appraisal

• (enefits #ompensations

• Health safety

AVARI HOTEL/S HR ROLE IN E0EC"TIN STRATE(

Avari hotel6s functional strategies support its competitive strategies. "o play a

role in e)ecuting strategies Avari must reuire highly committed employees which are the

part of the Avari culture. "his means Avari, begins its H2 processes to create a committed,

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competent, and customer*oriented workforce.Hotel6s H2 department supports strategy

implementation in many ways. 3hen H2 played a strategic role it becomes a good

culture of Avari.

HR/S ROLE AS A STRATEIC PARTNER

H2! also play a vital role in making strategies with other departments as well. "hey make their

own forecasting plans. Our view is that Avari hotel6s H2 is strictly operational and that H2

activities are not strategic but it can help organi7ation in making strategies. H2 can also

adapt the strategies made by the organi7ation for them. ostly the top

managements craft the strategies of the organi7ation. "he strategies made for the H2 dept.

are then programmed to e)ecute that strategy. 0or Avari Hotel6s strategies there is a

matching human resource strategy.

TRAININ 1 DEVELOPE!ENT

/teps used for the training and development of employees at AA2$ HO"-% are as followsK

• "hey provide training their employees on the Iob and also off the Iob.

• $n akistan very few organi7ations are able to provide trained workforce for the hotel industry

in accordance with international standards. "he human resource department of AA2$

HO"-% has to recruit and select the trained as well as untrained candidates and train

them according to their own needs.• AA2$ hotel also use different "raining centers .

• /afety training is also provided to the employee.

TRAININ APPRAISAL

After training, the trainee performance is appraised by the immediate supervisor. "he

immediate supervisor in AA2$ HO"-% evaluates trainee performance on trainee6s

assignment, tests and on the Iob work. "his appraisal is very important and it helps a lot in

Iudging trainee6s behavior. "his appraisal also helps to evaluate employees for promotion.

"his appraisal shows trainees+

• AbilityL!esire to learn new things.

• 'nowledge.

• %eadership ualities.

• uality #onsciousness.

• !iscipline.

• Attitude.

• 0le)ibility.

• ersonality.

• /trengths.

• 3eakness.

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"he immediate supervisor gives his remarks CassessmentD according to trainees work and

also attaches his tests and assignments during training with that form.

"hese appraisal forms are sent to H2! for re evaluation and they keep these forms as a

record of employee6s performance.

PERFOR!ANCE APPRAISAL PROCESS AND !ETHODS

• Appraisal is essential for enhancing the productivity of employees and to bring uality

improvements in the overall performance of the organi7ation.

• At AA2$ appraisal is done by the head of the specific department whose employee is being

appraised. "he appraisal method used at AA2$ is M(ehaviourally 2ating /caleB.

• -mployees6 promotion Cor demotionD is finally approved by the H2 anager.

• Appraisals are conducted every year.

"he most important factors that are considered while appraising an employee are+

• Appearance

• #onduct

• rofessional 3ork

• %eadership "eamwork

• lanning Organi7ation

• $nitiative #reativity

• #ommunication

• "raining /kills

• (usiness Attitude Operational erformance

• Achievements of ObIectives

(esides this they also consider their customers feedback regarding employee

performance in order to bring uality improvements."hey maintain comment bo)es and also

-*room for their feedback about the services. An immediate supervisor plays an important role in performance appraisal. "he actual

appraising is done by the immediate supervisor of each employee. After rating an employee

the supervisor consults with the H2 manger and then both of them decide how much to

compensate each employee and who is to be promotedN 3hen an employee is promoted, heLshe is reuired to meet the new post

reuirements. 0or e)ample ualification, the employee is ought to assure thatheLshe is the student of the reuired program.

BENEFITS 1 CO!PENSATIONS

AA2$ provides some kind of benefits and services to its employees in order to facilitate them.

BENEFITS:

23 WORK SCHED"LE:

3ork schedule differs for different posts as managers are reuired to be present at office

timings. 0or operations employees the facility of fle)ible work schedule is available that

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is in three shifts. One day is off during the week.

Occasional need of putting in some e)tra work hours is informed and employees are paid

accordingly.$f an employee works all > days a week the department head is supposed to give

him @ days off in the ne)t work week in order to compensate.43 BREAKS AND !EAL PERIODS:

AA2$ supply free meals tea to employees during working hours.

1 meal and @ tea breaks in one shift

F; min for lunchL dinner

1< min for each teaL breakfast

-mployees are given special discount packages on food

53 LEAVES:

"he leave structure of AA2$ is as follows+

#asual Ca)imum FD

/ick Cedical certificate for three or moreD

-arned Cinimum >D

All above mentioned leaves are paid. $n case an employee doesn6t avail any leave for a

year, heLshe is awarded a cash amount.

63 !EDICAL FACILITIES:

AA2$ provides free medical facility to all its employees and their children.

73 LIFE INS"RANCE:

AA2$ provides life insurance facility to its employees. inor charges are deducted from

employee6s pay.

83 INCRE!ENTS:

AA2$ offers yearly pay rise to its employees regardless of their performance. "he rate of

increments is same for all employees.

93 OTHER BENEFITS:

0ree uniform is provided to all employees.

0ree laundry services for employees6 uniforms.

0ree transportation for female workers.

BENEFITS AT RETIRE!ENT TER!INATION:

I3 PROVIDENT F"ND:

-mployees6 provident fund handed over to them at the time of retirementLresignation of

the employee. However, in the case of termination it is conditional'

II3 !EDICAL ALLOWANCE:

-mployees not utili7ing their medical facilities are awarded 2s.1;;Lmonth. "his amount

keeps on accumulating in the employees6 medical allowance which is handed over to

himLher at the time of retirementLresignation. /imilarly this allowance is also conditional

for the termination cases.

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Others are medical facility, hospitali7ation insurance, life insurance, laundry facility,

discount on rooms and restaurants etc.

CO!PENSATIONS:-mployees are provided with the counseling services during their training at the time of

retirement by the H2 manger. "hese services include+

I3 FA!IL( CO"NSELIN:

0amily #ounseling is a counseling program for employees wherein they are suggested

how to cope with their personal family problems. /o that the management is assured of

the fact that employees are not under any stress and are able to put in their best effort to

perform their Iobs effectively and efficiently.

II3 PRE;RETIRE!ENT CO"NSELIN:

$n pre*retirement counseling program employees who are willing to work after retirement

are given constructive guidance concerning their second careers.

HEALTH 1 SAFET(

• Health and safety laws

• /ecurity easures

• /ocial security fund

• $n*house doctor and !ispensary

• Hygiene of employees

•

0ire preventions• -nergy conservation

CHALLENES FOR THE H"!AN RESO"RCE DEPART!ENT

$n order to manage people effectively in today6s world of cut throat competition, it is vital

to understand and appreciate the significant competitive, legal and social issues.

"he human resource department of AA2$ HO"-% has to cope with

internal as well as e)ternal challenges to ensure the achievement of its mission. /ome of

the internal and e)ternal challenges faced by the human resource department are

presented below+

• 2elationship between the 3orkforce and anagement

• anaging a !ynamic -nvironment

• #onflict anagement

• anaging 3orkforce !iversity

• %ack of "rained 3orkforce

• 8lobal #ompetitive -nvironment

• -conomic #hallenge

• %oyalty of -mployees

AWARDS 1 RECONITION

AA2$ HO"-% %ahore enIoys 3O2%!6/ %-A!$8 HO"-% from last five years. Avari %ahore 8arden

awarded first pri7e in /pring 0estival @;1;. 3inner of Annual #hrysanthemum Award.

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Avari %ahore Hotel has been awarded the 3orld "ravel Award for the fifth time as akistan&s

%eading Hotel in @;1;

Avari %ahore 8arden awarded first pri7e in /pring 0estival @;1;

3orld "ravel Award for akistan&s %eading Hotel

3inner of Annual #hrysanthemum Award

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Also other branches of AA2$ HO"-% is awarded for their dining.i*e 0uIiyama !ynasty

cousine

T$e <'est%onn#%re %s #tt#c$ed #t t$e end o+ t$e =roject re=ort3

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Att#c$ed >'est%onn#%re o+ o'r PRO*ECT

o. 1+ 3hat are the key values of AA2$ Hotel6s cultureN Ans+ $ntegrity, %oyalty, ersonality, /afety /ecurity etc.

o. @ !escribes the hierarchy of Human 2ecourse departmentN Ans+ Human 2esource anager Assistant anager Admin Officer Admin/upervisor Office Assistant.

o. F 3hich selection methods are used in recruitment selection processN Ans+

o. 4 3hat is your criterion of selecting the professionals in your hotel, such asmanagersN Ans+ 0or managers minimum e)perience is F years in managerial work, minimumeducation is asters degree in relevant field with additional diplomas.

o.< How many times you hire employees in one yearN Ans+ !epends on opening of Iob vacancy.

o. ? 3hat methods you adopt for screening candidatesN Ans+ 3e conduct interviews for screen*out the candidates.

o. > 3hat type of employees you are hire trained or untrainedN Ans+ 3e hire both trained and untrained employees,the after giving training to them.

o.= !o you make performance standards for the different positionsN Ans+ Ees

o.9 3ho compare the performance of employees with performance standardsN Ans+ "he immediate supervisor

o.1; !escribes your performance appraisal methodN Ans+ 3e use (ehaviorally rating scale method.

o.11 !o you provide incentives and benefits to the senior officersN

Ans+ Ees.

o.1@ Have you any health and safety plan for employees atworkplaceN Ans+ 3e have roper Health and /afety #ommittee, roper "raining/ession 2egarding Health and /afety.

o+ 1F !o you offer any after Iob benefits to your employeesN Ans+ Ees we have ,edical 0acility, Hospitali7ation $nsurance, %ife $nsurance,!iscount on 2ooms and 2estaurants etc.

o. 14 "hrough which techniues you handle the stress among employeesN

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Ans+ 3e have a counseling system and have proper training session regarding stressmanagement.

o. 1< !o you developing and give training your managersN

Ans+ Ees we give training

o. 1? 3hat is your responsibilities being H2 manager at AA2$ HO"-% N Ans+ y 2esponsibilities are to recruit candidates ,their selection, training, benefits andcompensations and also to look after employee relation, their needs, their problemsrelevant to the Iob etc.

o. 1> 3hat negotiation techniues you use to handle the conflictN Ans+ 3e have a proper counseling sessionK also we have an inuirycommittee from different departments.

o. 1= 3hat are the legislations regarding pension insurance claims and otherallowances of the employees in your hotelN Ans+ 3e obey the -O($ C-mployee Old*Age (enefits $nstitutionD Act in providing thepension,insurance claims and other allowances.

no. 19 3ho is establishing goalsN Ans+./enior anagement

o. @;+ !o you allow the employees to participate in developing plansin your departmentN Ans+ yes, we are.

o. @1 How you handle candidates interviewed individually, in groupor through panelN Ans+ !epends upon the nature of the Iob. 0or top level we have anelinterview also

o. @@ 3hat is your employee turnover ratio N Ans+ $t varies all the time.(ut according to last reports appro)imately we have 1?Pemployees turnover ratio.

o. @F 3hat type of communication between managers andemployeesN Ans+ !epend upon the situation.

o. @4 Are you giving advices in making new policies and strategiesN Ans+ Ees

o. @< !o you take /3O" analysisN Ans+ Ees,we conduct /3O" analysis about @ Q years before.

o. @? !o you take feedback from customers about your management in the hotel orobserve the staff behavior by yourself that they perform well or notN Ans+ Ees we took the feedback from customers,and maintain comments bo)es and -*2oomfor comment online about our staff services.

o.@> 3hat type of strategies you use N

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Ans+ 3e use 0unctional strategies.

o. @= 3hat is toughest part of H2 Iob and whyN Ans+ othing is toughest for me.

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Documents

92220952 Hr Project on Avari Hotel