Geoff Crane, edge.papercutpm.com

trust is informed byother relationships

trust has boundaries

trust is currency

Questions of

Questions of

Questions of

Questions of

trust is earned

trust is incremental

trust is easily broken

trust is about the buyer

• Can’t perform the work personally• Can’t know all the subject matter• Can’t order people around or make demands

• Bound to deliver

influence without

Wants

Knowledge

Skills

• Be honest• Pay on time• Don’t abuse goodwill• Don’t knowingly create problems• Don’t be odious

Stakeholders Team Members

Executives Vendors

Stakeholders Team Members

Executives Vendors