SOFT SKILLSAuthor : mithun banerjeeDate: 10-june-2015
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Topics we will discussCommunication SkillsBody LanguagesPresentation SkillsTeam WorkProfessional EthicsInterpersonal SkillsTime and Stress ManagementLeadership Management Skill
Attributes to discuss about Good Communication Skills Making eye contact while communicating with people is important, because it shows you are listening to themNot swearing or shouting because it can be intimidating.Not chewing gum while having a conversation with themNot texting while speaking to some one as it will make them think you ignorantAlways try to speak clearly and use words everyone can understandMake positive facial expressionsListening to the person you are speaking toHave a relaxed body languagesDont speak over the peopleDo keep to the point while explaining something
Written Communication SkillWriting evaluates a persons proficiency indications, spelling grammar etc
Errors committed while writing circulars, reports & agenda considerably spoil the image of the writer
Good visual presentation using graphics, color, balanced design layout- adds so much to written communication.
Keep handouts and other written materials for your presentation.
Body LanguageNon verbal languageFace is the index of the mind and it clearly displays the persons interestBody language presents to the audience what we feel & think about the particular matterEx: Nodding ones headBody language (e.g, arms crossed, standing, sitting, relaxed)Emotion of the sender & receiver (e.g, speaking clearly, enthusiastic)
Attributes of Body Language
TIPS:SmileKeep an open space before your upper torso (eg-dont fold your arms, hug your bags and put thing on your lapsHave eye contact-important to establish connection.Be comfortable in your spaceWhen resting on your hand keep the insides of your hand faced outward(this makes you are more open)
Presentation skills include planning, preparation & delivery of the message
Making a formal speech is one form of presentation
Presentation skills can be broadly categorized into physical oral, & electronic
Success in life depends on presenting ideas in an appropriate manners
Look at the eyes of audience & speak in a natural, conversational voice
Appropriate voice will make the presentation effective and interesting
Ask for feed back from your audience about your presentation & change accordingly
In presentation especially, stop occasionally to ask the audience understand what you have said
People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task The success of any organization largely depends on in the coordinated efforts of its employees It mainly refers to the agreeableness & co-operation among the team members
Professional EthicsProfessional ethics is the need of the hour always When a person is at the work spot, he must think of his work only He must put his heart & soul into the work Each employee is a organic part of the organization & must strive to contribute his mite to the successful functioning of the organization
Interpersonal Skill Interpersonal skills are the life skills we use every day to communicate and interact other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
Attributes of Interpersonal skills
Verbal Communication- What we say and how we say it.
Non-Verbal Communication- What we communicate without words, body language is an example.
Listening Skills- How we interpret both the verbal and non-verbal messages sent by others.
Negotiation- Working with others to find a mutually agreeable outcome.
Manners- Basic Etiquettes
Problem Solving- Working with others to identify, define and solve problems.
Decision Making Exploring and analysing options to make sound decisions.
Assertiveness Communicating our values, ideas, beliefs, opinions, needs and wants freely.
Etiquettes as part of interpersonal skills
Dining Travel EtiquetteBusiness Social
Time and Stress Management
Time management and stress managementoften are closely related and discussed together.
Set goalsPlanPrioritizeSet deadlinesKeep an activity logEnd procrastination.nowMinimize distractionPlan mini breaksWatch what you eat and drink
Time and Stress Management
Leaders, executives & managers need to be very clear about what they expect from others
Keep smiling Share & stay togetherAlways learn new things
Accept responsibility for your self & your actions
Look at problems & challenges
Be grateful always
THANK YOU ETS