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The Social BusinessJennifer Yorke@jenniferyorke#smlondon
HootSuite:Empowering the Social Business
COLLABORATION SECURITY ANALYTICS ENGAGEMENT
Social is more than Marketing
James
Social should be a resource
We are all Social
“We want to use social media to tap into conversations that our advocates are having so we can find out how we can best improve our serviceoffers for them”
“A social business is a connect business. They are connected to their employees and competitors and can quickly adapt to their ecosystem”
Jeremiah Owyang
Company-wide engagement is the cornerstone of a Social Business
Marketing
Sales
Customer Service & Dev
Human Resources
Get social into the boardroom
Focus on one, the rest will Follow
Strategy/GoalsSocial PolicyWorkflows
Compliance
FoundationsSecurity
Social AnalyticsAccess: Web/Mobile
MARKETING
SUPPORTSALES
HR
C-SUITE
R&DIT
C-SUITE
SUPPORT
HR
R&DIT
MARKETING
SALESS
ALE
S E
XE
CU
TIV
ES
Strategy/GoalsSocial PolicyWorkflows
Compliance
FoundationsSecurity
Social AnalyticsAccess: Web/Mobile
C-SUITE
SUPPORT
HR
R&DIT
MARKETING
SALESS
ALE
S E
XE
CU
TIV
ES
CRM
MA
RK
ET
ING
A
UT
OM
AT
ION
WEBANALYTICS
CU
ST
OM
ER
SE
RV
ICE
P
LAT
FO
RM
Strategy/GoalsSocial PolicyWorkflows
Compliance
FoundationsSecurity
Social AnalyticsAccess: Web/Mobile
THOUGHT LEADERSHIP
EXECUTIVE PROFILES
C-SUITE
CRM
WEBANALYTICS
SUPPORT
HR
R&DIT
MARKETING
SALES
TECH LEADERSHIP
INFLUENCER COMMUNITY
MA
RK
ET
ING
A
UT
OM
AT
ION
CU
ST
OM
ER
SE
RV
ICE
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LAT
FO
RM
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ITE
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NT
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ITY
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ITIN
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ERVI
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ATES
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CIA
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ET
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S
Strategy/GoalsSocial PolicyWorkflows
Compliance
FoundationsSecurity
Social AnalyticsAccess: Web/Mobile
“Businesses move from liking to leading when they look beyond social media and see how social technologies drive real business value. From marketing and sales to product and service innovation, social is changing the way people connect and the way organisations succeed.”
Thank You!Jennifer [email protected]@hootsuite.com