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60% of frontline managers fail within the first two years in their role. 26% felt they were not ready for the role, and 58% reported receiving no management training. What can you do to turn these numbers around? This one-hour webinar is best suited to people who need to develop specific strategies and tactics to help new managers succeed. A crucial element to success is training as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies. Topics we'll discuss: •Change Management •Leadership •Communication •Coaching •Collaboration •Supervision www.bizlibrary.com/webinars
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sink or swim? SUPPORTING THE TRANSITION
TO NEW MANAGER
7,000+ COURSES . 25 TOPIC AREAS .
UNLIMITED ACCESS
? How would you describe your current training for new managers and supervisors?
The transitions to a new role and change management
New managers and succession planning
How to develop great managers
The management / leadership mix
HR Law and preparing to supervise
BIZLIBRARY.COM
PROBLEMS WITH DIRECT SUPERVISORS
ACCOUNT FOR 49% OF DISENGAGED
EMPLOYEES.
SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT,
CUSTOMINSIGHT DEC. 2012
49%
58%
of new managers receive NO management training!
SOURCE: CAREER BUILDER SURVEY
MARCH 2011
OF NEW MANAGERS FELT THEY WEREN’T READY. SOURCE: CAREER BUILDER SURVEY MARCH 2011
26%
...if employees' relationship with their managers is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss.
SOURCE: SELF-DETERMINATION THEORY AND FACILITATION OF
INTRINSIC MOTIVATION, SOCIAL DEVELOPMENT AND WELL-BEING,
AMERICAN PSYCHOLOGIST ASSOCIATION
TASK ACCOMPLISHMENT
INTERACTING WITH PEOPLE
SOURCE: FROM BUD TO BOSS: SECRETS TO A
SUCCESSFUL TRANSITION TO REMARKABLE
LEADERSHIP BY KEVIN EIKENBERRY AND GUY HARRIS
The transition from individual contributor to manager represents a profound psychological adjustment — A TRANSFORMATION — as managers contend with their new responsibilities.
New managers must learn how to lead others, to win trust and respect, to motivate, and to strike the right balance between delegation and control. It is a transition many new managers fail to make.
SOURCE: Linda Hill, Associate Professor,
Harvard Business School
MANAGEMENT GROUP
FUNCTIONAL GROUP
Process and preparation
Training and development aligned with business strategy
Targeted to close skill and competency gaps
BIZLIBRARY.COM
Phases Pre-Promotion Post-Promotion
Consideration Exploration Transition Adoption
Time Frame 1+ Year 1 Year or Less 1st 100 Days 6-18 months
Focus Selection Roles and
Responsibilities
Processes
and
Procedures
Professional
Identity
Information
Activities • Seminars
• Informational
interviews
• Job
shadowing
• Focus groups
• Training
(Formal &
Informal)
• Acting
Manager
• Job Rotation
• Project
Manager
• Training
(Formal &
Informal)
• Mentoring
• Networking
• Training
(Formal &
Informal)
• Mentoring
• Feedback
• Peer
Evaluation
A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco,
T&D Magazine, December 2011
MOTIVATE
DRIVE OUTCOMES
ACCOUNTABILITY BUILD RELATIONSHIPS
MAKE DECISIONS
CONTINUOUS
LEARNING
GREAT MANAGERS
MOTIVATE
Communicating mission and vision.
Understanding individuals.
Emotional intelligence.
Listening skills.
DRIVE OUTCOMES
Handling difficult situations.
Developing others.
Performance management.
ACCOUNTABILITY
Setting clear goals.
Delegation.
Continuous feedback.
BUILD RELATIONSHIPS
Win trust.
Earn credibility.
Communication.
Encouraging teamwork.
MAKE DECISIONS
Setting priorities.
Thinking analytically.
Establishing focus.
Learning agility.
Consistently curious.
Ask and ask for questions.
CONTINUOUS LEARNING
Job rotation
Action learning
Task force or project teams
Mentoring
LEADERSHIP MANAGEMENT
ARTICULATING VISION
INSPIRING COMMITMENT
CHALLENGING THE STATUS QUO
FOCUS ON SHORT TERM RESULTS
COMPLIANCE
WORK WITHIN PROCEDURES
Management is doing things right. Leadership is doing the right things.
Peter Drucker
LEGAL AWARENESS
Legal responsibilities as a manager.
Employment laws, practices and regulations.
• Sexual harassment
• Disability
• Substance abuse
• Privacy
• FMLA
• Workplace violence
CHECK OUT BIZLIBRARY’S NEW SERIES
HR LAW FOR MANAGERS!
FOCUS ON GOOD MANAGEMENT PRACTICES
BUILD A NEW MANAGER CURRICULUM
WHAT IS SUCCESS?
HOW DO YOU KNOW?
WHAT ARE THE KEY
COMPETENCIES?
WHAT ARE THE
SUPPORTING BEHAVIORS?
WHAT ARE THE GAPS?
LEARNING OBJECTIVE TIME FRAME DEVELOPMENT ACTIVITIES
Understanding Your New
Role and Responsibilities
First 30 days eLearning Course: First
Time Manager –
Understanding a
Manager’s Role
eLearning Course: First
Time Manager – Meeting
Expectations
Video: Going From
Coworker to Boss
Becoming a Successful
Manager
Bi-weekly – First 12 months Meet with Mentor
HR Law- What You Need
to Know
First 90 days Video Series: HR Law for
Managers
Leadership –
Collaboration
First 30 days Video: Collaboration
Creates Value
BUILD A NEW MANAGER CURRICULUM
1. The transition to new manager is difficult. By being
prepared and planning ahead we can help our employees
succeed.
2. We should look at succession planning and leadership at
all levels of the organization.
3. Build a curriculum and development plan based on what
success looks like in your organization. Your plan should
include management and leadership competencies and
the basics of HR Law.
KEY TAKE-AWAYS
BIZLIBRARY.COM
Course: Going from Coworker to Boss
Target: New Managers
Duration: 5 minutes
Course Title:
What to Say When: Haunted by
the Ghost of Your Predecessor
Target: New Managers
Course Title:
HR Law for Managers Series
Target: Managers
WWW.BIZLIBRARY.COM/FREE-TRIAL
7,000+ COURSES . 25 TOPIC AREAS . UNLIMITED ACCESS
www.bizlibrary.com/webinars
TUES: 10.14 TAKING THE PAIN OUT OF PERFORMANCE REVIEWS
THURS: 10.02 GOT CONTENT? HOW TO USE OFF-THE-SHELF CONTENT
THURS. 10.09 FIVE WAYS TO BUILD A BETTER LEADERSHIP DEVELOPMENT PROGRAM
BIZLIBRARY.COM
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
@chrisosbornstl
