How To Connect With Team and Customers

Today’s Presentation• The research:

– Today’s session based on two great books:• Just Listen

– Written by Dr. Mark Goulston» One of the most highly respected experts at connectivity» Trains all types of companies including FBI hostage negotiators

• Winning with People– Written by John C. Maxwell– Acclaimed author and leadership expert

Agenda• Principle #1 We Must First Understand

Before We Try to Be Understood• Principle #2 Remember Hurting People Hurt

People• Principle #3 The Gardening Principle: All

Relationships Need Cultivation