Sales: 0800 978 8988

Service: 0845 519 3611

sales@criticalpowersupplies.co.uk

We offer a comprehensive range of

on-site services associated with power

protection, energy management and

cooling, from delivery to decommissioning

- and a whole lot in between.

We are a third-party provider of

maintenance management plans, structured

according to the level of criticality your

business requires (or your client’s business

if you’re an energy installer).

Contents- Delivery

- Installation

- Commissioning

- Maintenance

- Upgrade

- Repair

- Decommissioning

- Preventative Maintenance

- Emergency Call Out Plans

- Fixed Cost Maintenance Pricing

- Battery Maintenance

- BACS Battery Monitoring

- Diverse Field Estate Management

- Remote Monitoring

- Crash Kits Onsite

- Remote Fault Logging System

- Call Centre Fault Call Logging

- Progress Updates

- Online Portal for Maintenance

We support different classes

of maintenance plan and this can also

include bespoke packages and individual

payment schedules designed to suit

specific requirements that fall outside

of the standard offering.

We work hard to get it right – from the

initial relationship and understanding

your needs to the actual work itself.

We are a company you can trust, an

experienced supplier who doesn’t charge

the earth and offers real value for money.

This brochure outlines our on-site services

and maintenance management plans.

Installation andOn-site Services

If you’d like further information,please get in touch:

WE POWER IT

Visit us at: www.criticalpowersupplies.co.uk

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DeliveryWe supply a range of products – from power cables to 800kVA UPS

(uninterruptible power supply). Our customers rely on our fast order and

delivery service. We offer several delivery options for online orders, from

2-3 business days to same day delivery during the hours of 6am to 9pm,

plus Saturday mornings and up to 4am on Sunday morning.

Our most popular items are ex-stock, including out-of-the-box UPS up

to 3kVA. We also supply and deliver a range of products up to 800kVA

UPS and generators. Products can be easily ordered online, over the phone

and delivered quickly.

Delivery of large-scale equipment (such as UPS and generators) demands

care, attention and skill. Such items may be robust but they require careful

handling and transportation to ensure they arrive on-site, in perfect

condition and at the right time. Our experience and logistics ensure all

such units arrive as expected.

Delivery Options for larger items:

Standard Boxed: kerb-side delivery to your door using a standard courier

service. Single boxes are classed as within a one person-lift limit.

Standard Palletised: as above but with multiple boxes secured to Euro

Pallets (possibly banded and shrink-wrapped). The delivery vehicle may

be larger and you may be required to provide off-loading facilities (fork lift)

to remove the pallets from the vehicle unless a vehicle with a tail-lift is

available or requested in advance.

Delivery, Siting and Positioning: this is a premium service whereby the

Critical Power Supplies logistics team deliver the goods to your chosen

delivery point. Pallets and packaging can be removed and recycled as

part of this service.

InstallationThe way equipment is installed has a huge bearing on its reliability,

operation, how long it will last, lifetime costs and its impact on

upstream equipment.

Whether it’s low-voltage switchgear or output UPS and metering, we have

the knowledge, expertise and accreditation to get it right so that your

power protection installation will offer the highest levels of availability

(appropriate to your application), reliability and optimised performance.

We will also ensure the electrical installation follows recognised (and

applicable) standards and procedures, that it conforms to regulations

and that its impact on downstream equipment is minimised.

All of our installations receive a certification of works and date carried

out report, clients also receive a comprehensive installation drawing and

relevant manuals in hard and soft copy.

CommissioningCommissioning is a specialist

service that ensures newly installed

equipment is powered up and operating

correctly, as it should, and to the

manufacturer’s exact specifications.

Most power protection manufacturers

insist that only their service engineers

(or approved service partners like us)

provide this service in order to guard

against warranty infringements. It also

has to be done by a qualified electrical

contractor in order to meet regulations.

Within our commissioning service,

our engineers inspect the equipment

(and all accessories supplied);

install and connect the battery set

(if applicable); safety check; configure

and set up the UPS (in accordance

with the manufacturer’s specifications

and client’s exact requirements);

test any bypass equipment; perform

UPS discharge test (if applicable);

offer onsite training and handover

to the client.

MaintenanceWe offer managed maintenance plans

for a wide variety of requirements,

which are tailored to meet criticality

demands at three levels (see page 3

for more details). We can also work

within a bespoke structured package

for customers whose needs

fall outside of these specifications.

UpgradeUpgrading equipment can seem a difficult task, unless you have

the right support from an impartial expert – and acquiring that

knowledge can be expensive!

Whether it’s a full or partial UPS upgrade, in-warranty or out-of-warranty,

we can offer totally impartial advice and recommend the right products to

meet your requirements. We can do this because we are manufacturer-

independent and accredited to supply and support products and equipment

from many of the leading providers in the market today.

Our dedicated upgrade service means you only have to deal with one

supplier for all your needs. We will work with you to fully understand

your aims and suggest products and solutions to fit. This saves you

time that you would otherwise spend scouting round all the different

manufacturers yourself.

Once you are happy to go ahead, we can supply, install and commission

the products alongside tailoring ongoing plans (warranty, maintenance

and service) that will ensure your upgrade returns the value you expect.

RepairSometimes things are not worth repairing, but sometimes they are. The

problem is, you need to know this before you rip out and replace existing

equipment or before you suffer hours of downtime and spend money on

expensive reparations.

At Critical Power Supplies, our repair service ensures you suffer only minimal

downtime (or none at all) when something breaks down. Depending upon

the topology of your installation (whether you have built-in redundancy or a

bypass), we can remove the broken down equipment from site, take it to our

UK centre where we diagnose the problem and give you all the information

you need to decide whether it will be worth repairing or not. We can then

arrange for the repair to be carried out and the equipment be delivered back

to site, tested and commissioned.

DecommissioningEverything reaches the end of its

working life at some point but you

want to be sure that when it does,

its removal does not cause problems

for you – or the environment.

Whether it’s reached the end of its

working life or it is part of a facility-

wide decommissioning project,

decommissioning requires time and

expertise from specialists who

understand how to decommission

equipment so that it does not cause

problems for people, other equipment

onsite or elsewhere.

There are many regulations to follow

in terms of dismantling, disposing of

and recycling electrical equipment

and they must be followed stringently.

We are accredited, approved and

certified to decommission electrical

equipment and we offer this as a

service associated with power

protection, energy management

and cooling systems. We project

manage the process and help you

to liquidate assets (if applicable)

against the cost of new equipment

or to offset the cost of your

demolition / decommission.

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Maintenance should be routine and regular. Its purpose is to keep

equipment in the best possible condition, prolong its working life (to

achieve maximum payback) and prevent problems before they result in

a complete breakdown. Regular maintenance will also avoid unnecessary

downtime and save time and costs.

Critical power protection systems contain consumable parts such as

batteries, fans, filters, capacitors and so on, that will wear out over time

and will need to be replaced. Higher level maintenance plans can cover

this so that customers do not have to worry about scheduling checks or

sourcing spares last minute.

The Key to Maintenance –make it routine and regular

On-site services and maintenance are what we specialise in – from a single

repair to 24/7 third-party management of the support contract you have

with manufacturers and suppliers.

There are two types of Service and Maintenance cover in the critical power

business: proactive (preventative maintenance) and reactive (emergency

call out). We can provide a managed service for both.

Every customer of

Critical Power Supplies

has access to our 24/7

telephone support

hotline – for the lifetime

of the product/s

you purchase from

us, irrespective of

the length of the

manufacturer’s warranty.

Maintenance Visits

Response to site

24/7 Technical Support Line

Online contract information

Labour included

Parts included

24/7 remote monitoring

Monthly Reporting

of alarms / call status

Preferential parts and

battery pricing

Standard

Annual PM during hours

2 working day response to site

4

4

8

8

8

8

8

Standard Plus

Annual PM outside hours

8 working hours

4

4

4

4

4

8

8

Standard Plus Premier

Annual PM any time

Same day response to site

4

4

4

4

4

4

4

We work with a nationwide network (including Northern Ireland) of service engineers who are factory-trained, qualified

and accredited to provide expert and certified repair, maintenance and support for the leading brands in our business.

We can help you construct and/or acquire a maintenance plan outlined specifically for your installation, budget and

response time requirements. We can also offer guaranteed response times of 4, 8 or 12 working-hours and out of

hours if needed.

Preventative Maintenance plans include:

Your power protection systems are critical to

your business, our maintenance and onsite

services will ensure they never let you down.

Access to our round-the-clock technical support to

help you deal with alarm conditions, questions

regarding operation and system design.

Environmental checks to ensure your system is not

being compromised by avoidable hazards such as

dampness, chemical leakage, temperature and so on.

An annual preventative maintenance visit.

Visual inspection where we check the condition of

equipment, including dust, dirt, signs of wear and tear,

battery leakage, cables, connectors, plugs and so on.

Electrical and mechanical testing of all functionality.

We will also check the history of the equipment and

compare our findings to spot any anomalies that

should be flagged up.

Bypass and batteries checked and tested.

We will also utilise diagnostic software and carry out

further in-depth testing. And we will ensure your

software is up-to-date and current.

You will be provided with a full report of our findings,

which will record all measurements and data and

highlight any potential problems, action points and

recommendations for further investigation.

Emergency Call out plans include:

Access to a nationwide (the whole of the UK including

Northern Ireland) team of specialist engineers and a

rapid onsite response in accordance with the service

level you have chosen.

Both of the above can also include 24/7 remote

monitoring from our dedicated service centre to enable

immediate notification of alarm conditions, problems,

incident diagnostics and despatch of a certified service

engineer to site when required.

SMS: we can also arrange for text alerts to be sent to

up to five mobile phone numbers of your choice,

including our own 24/7 service number so that we

can immediately provide assistance.

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Our service and pricing is also convenient; it means you do not

have to raise paperwork in an emergency.

It also means you are not waiting around for visits to be scheduled

or for parts to turn up.

Battery maintenanceUPS batteries are the primary consumable within a power protection

system. Generators have starter batteries too and all batteries in a

system need to be checked and maintained in peak condition. One

failed battery could bring down a whole UPS battery string.

We provide battery maintenance as a stand-alone service or as part

of a preventative maintenance solution. We also provide battery testing,

replacement and disposal.

BACS Battery MonitoringWe offer the BACS (Battery Analysis and Care System) from Hamburg-

based GENEREX because it is able to monitor UPS batteries at an

individual cell level, something that has not been possible in the past.

Historically, monitoring of UPS battery charge voltage was only possible

across whole strings and if it was shown to be weak, it required an

engineer and many man-hours of analysing each battery to find the one

(or more) that were about to fail. Battery failure has been one of the

primary causes of UPS breakdown in the past. With BACS Battery

Monitoring, that is no longer the case.

Fixed cost maintenance pricingOur fixed cost maintenance pricing offers peace of mind for

customers who can rely on the fact that the systems they rely on

are being kept in top condition and that they know exactly how

much it is costing each month.

There are no hidden surprises or shocking repair bills.

Peace of mind: something that

you rely on is being looked after. Diverse Field EstateManagementThere are few customer sites, where

power protection plays a critical role,

that are not comprised of equipment

and solutions from many different

suppliers. Quite often, managing

relationships with these various sources

can become fraught with difficulty

- and something of a fulltime job.

At Critical Power Supplies, we have

geared ourselves up to offer such a

service on behalf of customers. We deal

with these suppliers on a daily basis so

Diversified Field Estate Management is

a core service and it saves our

customers a great deal of time, effort

and headaches. We act as a central

hub, through which communication

can be received, acknowledged and

actioned thus offering a tidy solution

for the end customer.

Remote MonitoringRemote Monitoring is the ability by which UPS (and other power protection

equipment) can be screened from an offsite location via software that allows

two-way communication. This means alerts (such as alarms and messages) can

be received and immediately responded to by engineers working remotely.

The system also allows them to interrogate for further details and/or initiate a

course of action, such as a controlled shutdown of connected loads or a switch

to bypass supplies should either become necessary.

At Critical Power Supplies, we offer Remote Monitoring equipment and we offer

it as part of our maintenance service.

Crash kits OnsiteWhen something goes wrong, it’s good to know that what you need is close

to hand. UPS crash kits are held within our supply chain and can be accessed

quickly through our network of specialist engineers as part or our managed

maintenance service.

They can also be purchased from us and held onsite so that they are even closer

to hand. Combined with our ability to call up locally available engineers quickly

on behalf of customers, our Crash Kits Onsite makes for a valuable service.

Remote Fault Logging SystemIf a fault occurs within your power protection system, you need to be sure that

the techniques and equipment you use to monitor it are set up to log and store

all applicable and relevant data for analysis and reporting.

Remote Fault Logging is part of our Remote Monitoring service.

Call Centre Fault Call Logging andProgress UpdatesThis, again, is critical for anyone tasked with managing and operating power

protection and UPS systems. You need to be sure that communications are getting

through (whether they come directly from you, your representative, or your UPS

system’s monitoring software). You need to be sure they are being dealt with

and that someone or something is keeping on top of it throughout the process

– all the way from initial call right up to when the problem is solved.

Our systems ensure an end-to-end logging, tracking and progress update service.

Maintenance reports about

your UPS and batteries.

The latest update reports

about your system.

Access to electronic

worksheets.

Your specific contract

and account details.

Quote and order details,

including order history.

Dates for scheduled visits

and contract renewals

(the system will also send

a message to alert you to

imminent renewal dates).

You can send service visit

requests by email.

Online Portal for MaintenanceThese days, the quickest way to

access the information you need

and the latest updates about

system maintenance is through

the Internet. We have developed

a user-friendly and yet inclusive

online portal for customers,

giving them access to:

Follow us on Twitter: critical_ups

Follow us on facebook:facebook.com/CriticalPowerSuppliesLtd

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Visit us at: www.criticalpowersupplies.co.uk

We’re here to help

For a no nonsense, informal chat about yourcritical power supply requirements, you can get in touch with us in one of several ways:

Call sales: 0800 978 898824-hour Service: 0845 519 3928Fax: 0845 519 3639Email: sales@criticalpowersupplies.co.uk

QMS135/29.2.2012

UPS Service/Installation Checklist:

Logistics and Delivery - we offer delivery options to suit needs and budget and our expertise ensuresproducts arrive as expected and in perfect condition.

Installation and commissioning - get it right first time is our motto - and we have the experience to deliver.

Maintenance - our maintenance management servicemakes things simpler for you, ensures maintenanceplans are executed as and when they should be andbrings peace of mind. We support proactive andpreventative maintenance and emergency call outs.

Upgrade and Repair - before you decide whether or not something is worth hanging onto, repairing or ripping out and replacing, come to us for impartialadvice. We’ll tell you honestly which option is best and potentially save you money.

Decommissioning - when something definitely needsto go, we’ll ensure it’s done properly, in accordancewith required laws and with minimal disruption. We’llalso help to liquidate assets where we can and offsetcosts against new equipment.

Battery Maintenance and Monitoring - our cell-levelUPS battery monitoring service is designed to increasesystem availability, offer peace of mind and delivercost savings in the long-term.

Diversified Field Management - means we manageeverything for you so you only have to deal with onesupplier – us!

Remote Monitoring - this service reduces downtime,offers ultimate control over your installation andmassively helps minimise MTTR (meantime to repair).

Crash Kits Onsite - offers a belt and braces approachto mission critical power protection.

Fault Logging and an Online Portal - gives youaccess to the information you need at the click of a mouse.

WE POWER IT