Business communication etiquettes

BUSINESS

COMMUNICATION

ETIQUETTES

CONTENTSBusiness

meetings etiquettes

Telephone etiquettes

Business cards etiquettes

Making client wait

MEETINGS

ETIQUETTES

BUSINESS

DO’S

• Reach the venue before the stipulated time.

• Time for a meeting is late morning or early afternoon

• Dress appropriately• Converse with your

business partners • send a detailed

agenda in advance• Follow up a

meeting

DON'TS

over legalistic during negotiations

Do not overtly disagree.

Don’t loose your

temper

BUSINESS PHONE ETIQUETTES

• OFFICE PHONES

Answer the phone in 3 rings or less

Never answer with just “Hello.”

Ask permission to place someone on hold.

Limit hold time to 30-40 seconds. If longer, call back.

• VOICE MAILYour voicemail greeting

should be short and informative

Check voice mail at least two times per day

Leave full messageDo not use voice mail for

bad news, confidential information, or complicated directions

Do not leave “angry” messages

• CELLULAR PHONE

Be polite and soft spokenTurn OFF cell phones

during ALL meetings. Cell phone calls should be

brief. Company cell phones

should only be used for company business.

Remove yourself from the presence of others when making a cell phone call

BUSINESS CARD ETIQUETTE

• present your business card with the writing facing the person

• introduce yourself first and shake the other person's hand

• place your business card in front of every chair.

• minimum, your name, companies name and/or the services that you provide, and all of your contact information should be there in the card.

• Keep your cards simple, attractive and easy to read.

• It must be of good quality paper and print

• Always read the business card you received-what you give is what you get.

MAKING CLIENTS WAIT

Apologies in person Offer refreshments

and reading material. Don't keep him

waiting longer than 15 or 20 minutes

Call to express regret for wasting his time

THANK YOU

REFERENCES:

Article by David GassArticle By International Society For Etiquettes

www.businessetiquttes.com