NSS ManualTH 8

NetSupport School

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1 NetSupport School 3

3

2 NetSupport School 6

6

Class Wizard 7

Get Name 8

9

9

Background 9

- 9

13

14

3 NetSupport School 16

Lock/Unlock 16

View 17

Blank Screens 18

Remote Clipboard 18

Scan 18

Show 18

Show Video 21

Exhibit 23

Chat 24

Message 25

Help Request 25

Transferring Files 25

Distributing Files 26

Sending and Collecting Work 27

Remote Execute 28

Remote Logging off 29

Audio 30

Monitor Control Module 30

Web Control Module 31

Application Control Module 33

Student Surveys 35

WhiteBoard 37

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4 38

Connectivity 38

Security 40

Audio 41

User Interface 42

Advanced 43

5 44

General 44

Connectivity 45

Startup 47

Administration – Security 48

Administration – Profiles 49

Remote Control - View 50

Remote Control - Keyboard/Mouse 52

Remote Control - Replay Files 53

Remote Control - Audio 54

Remote Control - File Transfer 55

Remote Control - User Interface 52

6 57

Test Designer 57

Exam Editor 65

Admin Options 68

Testing Console 69

Test Player 71

NetSupport School

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1 NetSupport School

NetSupport School

NetSupport School

“Setup.exe”

“Welcome”

“Next”

:

• Windows NT Windows 2000/XP Windows 2000 Windows XP

NetSupport School

• Windows NT/2000/XP Logged in Administrator

“NetSupport Licence Agreement” “Next”

“I Disagree” “Cancel

“Licence” “EVAL” “Licensee”

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• Overwrite the existing installation.

“Configuration” Clients, groups, classroom layouts

• Install in a new folder and keep your existing settings.

”Configuration”

• Create a new installation.

“Configuration”

“Next”

Student

Tutor

: “Student”

Install Configurator Component

“Configuration”

Remote Deployment Utility (NT/2000/XP/2003server Only)

“Remote Deployment” NT/2000/XP/2003server )

Destination Folder

“C:\Program Files\NetSupport School” “Browse…”

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Installation Complete

• “Shortcut”

• “Configuration”

“Finish”

NetSupport School

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2 NetSupport School

- StartàProgramsàNetSupport SchoolàNetSupport Tutor

Desktop NetSupport Tutor

The Title Bar

NetSupport

The Menu Bar

The Toolbar

Shortcuts (icon function )

Shortcut Shortcut

View – Toolbars – Customize “Click ” “Customize”

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The Quick View Bar

Click

The Quick Execute Bar

Save

The Group Bar

The List View

The Status Bar

Class Wizard

Class

- Netsupport School Tutor Class Wizard

NetSupport School

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- Teacher Name

- Lesson Title

- Room

- Load an existing Lesson Plan

- Create a Student Register Student Register

- Automatically Reconnect Student

Get Name

NetSupport School List

View NetSupport School Student Register

- Schoolà Student Register Menu bar

- Register Student

- Custom Fields Register Student

- Auto save Register Student Register

NetSupport School

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- NetSupport Login Click “OK”

NetSupport School

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- Click “Close”

Lesson Plans

- PlanneràManage Planner

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Icon Control List View

- Appropriate Group Bar Tab

- icon

- SchoolàLayoutàSave Layout As Menu Bar

- Save Layout Dialogue

- “Save”

Layout

- SchoolàLayoutàLoad Layout Menu Bar

- Layout

- “Open”

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Background

- Layoutà Set Background Menu Bar

- Background

-

Network Card Wake-On-LAN BIOS

( Network Card )

Wake-On-LAN Network Card

-

- ClientàPower On Menu Bar

Click “Power On”

NetSupport APM (Advance Power Management) Windows

Mainboard ) (Shut Down)

APM Mainboard Power Supply ATX

- Application

-

- ClientàPower Off Menu Bar

Click “Power Off”

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2

Browse and Connect

- SchoolàConfiguration Menu Bar

- Startup Tab Click “Browse and Connect to Students starting with”

- Click “OK”

- Click “Yes”

Known List

- SchoolàConfiguration Menu Bar

- Startup Tab Click “Connect to Known list of Students”

- Click “OK”

- Click “Yes”

Known List Known

List

- SchoolàModify Known List Menu Bar

- Browse IP Address Browse

- Available Students

Add Remove Add all

- Click “Done”

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Show

File Distribution

Scan

Execute

Message

Lock/Unlock

Multimedia Support

Send/Collect Work

Chat

- GroupàNew Menu Bar

- Click “Next”

-

- Click “Finish”

- GroupàProperties

- Members Tab

- Click “OK”

Group Leaders

- ViewàCurrent Settings Group Leaders Tab Menu Bar

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- “Enable Group Leaders”

- Functions

- Click “OK”

Group Leaders

- Group

- Group Leaders

- ClientàGroup Leader Menu Bar

Click

-

Group Leaders

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3 NetSupport School

Lock/Unlock

Show

Lock

-

- ClientàLock Keyboard/Mouse

Toolbar Lock

- ClientàUnlock Keyboard/Mouse

Unlock Toolbar

- Viewà Current Settingsà User Interface Menu Bar

- “Blank screen when Locking mouse and keyboard”

“Display image when locking mouse and keyboard”

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View

View

View

- View

- ClientàView Menu Bar Click View

Click View Quick View Toolbar

View

- Share Mouse Keyboard

- Watch Mouse, Keyboard

Mouse Keyboard

- Control Mouse, Keyboard

Mouse Keyboard

- Scale to Fit View Windows

- Full Screen View

View

- ClientàClose Menu View

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Blank Screens

Blank screens

View

- ClientàBlank Screen Menu Bar View

Blank Screen

- SchoolàBlank Screen Menu Bar Control

Remote Clipboard

Copy Paste

Remote Clipboard

Copy Paste

- Copy

- ClientàClipboardàSend Clipboard Menu Bar

Clipboard Toolbar

- Edit Paste

Copy Paste

- Copy

- ClientàClipboardàRetrieve Clipboard Menu Bar

Clipboard Toolbar

- Edit Paste

Scan

Scan

- GroupàScan Menu Bar

- Scan Click Check box

- Scan Interval Scan

- Display one Client at a time Scan

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- Click “Scan”

Scan

- “Auto”, “Previous” “Next” “Auto”

“Previous” “Next”

- Scan to Fit Scaling to Fit

View Toolbar

- Full Screen Floating Toolbar

- Capture

Scan

- ToolsàScan Control

- Scan Click Check box

- Scan Interval Scan

- Display multiple Clients at a time 2*2, 3*3 4*4

- Click “Scan”

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Scan

- “Auto”, “Previous” “Next” “Auto”

“Previous” “Next”

- Scan to Fit Scaling to Fit

View Toolbar

- Maximize

- Lock Scan

- Chat Chat

- Share Mouse Keyboard (View)

- Capture

Scan

- ScanàClose Menu Bar Scan

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Show

Show

- ClientàShow Menu Bar

Show Toolbar Show

- Ready to start showing to: Show

- Click “Show”

Check box

- Set Show Mode at Client Show Mode Full Screen Windows

- Screen scrape Screen

- Enable Audio support Audio

Annotate

Control Client Control

- Show Click icon NetSupport School

NetSupport School Taskbar Annotate

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- Tool

- Color

- Style

- Width

- Fill Fill

- Font

- Suspend Windows Show Control

- End Show

Option

- Save Screen

- Clear Screen

- Undo

- Exit Annotate

Show Leader

Show

Show Show Leader

- Show Show Leader Click ”NetSupport School”

Taskbar

- Click “Show Leader…” Show Leader

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- Click “This Client” Show Leader

- Click “OK”

- “You are leading the Show”

- Click “Resume”

Show Video

Show Video File Video Network Device File Video

- click Client Show Video Show Video

- Video File Click Open File Video Show Show

NetSupport School

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Show Application

Show Application Show

Exhibit

Show Exhibit

- Exhibit

- ClientàExhibit this Client Menu Bar

Click Exhibit this Client

- Show

- Click “Exhibit”

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Chat

- ClientàChat Control

Chat Toolbar

Click Chat Chat

Options Check box

Members can decline to join Chat

Members can’t leave the chat Chat

Chat Window is always visible Chat

- Click “OK”

Chat Chat

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Message

- Message

- ClientàMessage Menu Bar

Message Toolbar

Click Message Send Message

Option box

All available Clients (Broadcast) Message

All connected Clients Message

Currently selected Clients Message

- Click “Send”

Help Request

NetSupport School Help

Request

- ALT+LSHIFT+RSHIFT

-

- Click “OK”

Transferring Files

File Transfer File

- File

- ClientàFile Transfer Menu Bar File Transfer Toolbar

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Click File Transfer File Transfer

Control File transfer

File File

Workstation File

File Transfer Windows 2 File 2 File Distribution Function

File Transfer Windows (Option)

- Copy file

- Delete – File /

- Rename File

- Edit File

- Create

- Remove

- Rename Dir Directory

- Previous

- Synchronize

- Properties Client

- Setting

Distributing Files

File Distribution File Transfer File Distribution File

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- File Distribution Toolbar

- File Name

- File Drag and Drop

Sending and Collecting Work

NetSupport School

Function

Send Work

- SchoolàSend/Collect WorkàQuick Work Menu Bar

- Click “Send”

Path

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Collect Work

- SchoolàSend/Collect WorkàQuick Collect Menu Bar

- Remove files from Student after collecting

- Click “Collect”

Remote Execute

Remote Execute

-

- ClientàExecute at Client Menu Bar

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- Execute Tab Local Browse Path

)

- Add to List

- Path

- Click “OK”

- Click “Execute”

Remote Logging off

Log Off Remote Logoff

-

- ClientàRemote Logoff Menu Bar

-

- Click “Yes” Logoff

Audio

NetSupport School Client , ,

Function View Show Function Audio

Announce

- ClientàAnnounce Menu bar

- Announce Dialogue ( ) ( )

Announce

- Click “OK”

Audio View

View 2 Audio

Menu Bar View Audio

- Audio

-

- Microphone

- Audio

- Mute Button )

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Monitor Control Module

Web Control Module

NetSupport School

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Approved Sites

Restricted Sites

NetSupport School

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- “+” Approved Sites

Restricted Sites

- .

-

- OK

-

NetSupport School

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Co-Browse

web Page

web Page Lock web Page

Application Control Module

NetSupport School

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Approved Applications

Restricted Applications

- “+” Approved Applications

Restricted Applications

- .

- Browse…

- OK

-

NetSupport School

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Student Surveys

Student Surveys

NetSupport School

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Yes No

Sending a Student Survey

–

– Question

–

-

NetSupport School

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- Yes No

- Submit

“Large Icons” or “Details”

Large Icons Details

White Board

White Board White Board

- ViewàWhite Board View

NetSupport School

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- WhiteBoard Activate

White Board

File

File

White Board

4

Connectivity

NetSupport School

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TCP/IP

- Use TCP/IP

TCP/IP Protocol

Internet LAN Protocol

TCP/IP Port

- Port

Port TCP/IP

Port

Port

- Send Keepalive Packets

TCP/IP Packets Keep Alive

Packets ISDN

- Test

TCP/IP Version TCP/IP Version Winsock

NetSupport School

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IPX

- Use IPX

Client Protocol IPX

- Test

Protocol IPX Protocol

Scan network network number

NetBIOS

- Use NetBIOS

NetBIOS NetBIOS Protocol Lan

NetBIOS Adapter

- Adapters

NetBIOS adapter

NETBEUI adapter

Windows

- Test

Test NetBIOS Adapter

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Security

Student Security

- Security Key

Security Key

Security Key

- Enable user Acknowledgement

Display Customisable Text

- When Connected:

- When Viewed:

View

Configurator Security Settings

- Configurator Password

Configurator

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Audio

Volume

- Threshold

Sensitivity

- Microphone

- Speaker

- Wave

- Test

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User Interface

Student Icon

- Quiet Mode (Client not visible on Taskbar)

Client Icon NetSupport School Taskbar

Request Help

- Disable Request Help

Request Help

- Hotkeys

Request Help

Join Class

- Disable Join Class

Join Class

Chat

- Disable Chat

Chat

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Advanced

Student Identification

- Student Name

Client Network Windows

Windows NT logged in Administrator

While Viewed

- Silent Mode (no refresh when Viewing)

View

- Send Physical Fonts

“View”

Performance

- Cache Size

Cache Show

Image Option

- Image File

Keyboard Mouse

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5

General

Identification

- Control Name

- Description

- Password

Password NetSupport School

- Security Key

Security Key NetSupport Licence serial

number Prompt for Additional Information

when Connection Connect

Connect

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Connectivity

Transports

TCP/IP IPX NetBIOS

TCP/IP

- Use TCP/IP

TCP/IP Protocol

Internet LAN Protocol

TCP/IP Port

- Port

Port TCP/IP

Port

Port

- Send Keepalive Packets

TCP/IP Packets Keep Alive

Packets

- Connect by Hostname

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IP Address

DHCP (Dynamic Host Configuration Protocol) IP

Address IP Address

- Broadcast Show

Show Broadcast Show Show

- Test

TCP/IP Version TCP/IP Version Winsock

- Browsing

Address

broadcast Address Browse

Messages address

- Setting

Broadcast Show UDP Port

IPX

- Use IPX

Client Protocol IPX

- Record Clients’ Network Numbers

Network

address network address Netware

Server BrIDge Server Netware

Network address Network number 0

Network Number CLIENT.NSM

Network

- Use Networks

Network numbers Server Netware BrIDge

Server Netware network numbers

10 16 0x1, 0x2, 0x34db1d69

Function

- Ignore Networks

- Network number Use Networks

Browse network number Function

- Test

Protocol IPX Protocol

Scan network network number

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NetBIOS

- Use NetBIOS

NetBIOS NetBIOS Protocol Lan

NetBIOS Adapter

- Adapters

NetBIOS adapter

NETBEUI adapter

Windows

- Test

Test NetBIOS Adapter

Startup

At Startup

- Browse and connect to Students starting with

- Connect to Known List of Students

Knows List

- Publish Class and allow Students to join

- Start Viewing

View Watch Share

Control

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- Start Showing

Show

- Start Scanning

Scan

Administration - Security

Options

- Protect

Password Password

Configuration Password

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Administration - Profiles

File Locations

- Applications File

Applications

- Web Site File

Web

- Survey File

Survey

- Layout File

Layout

Advanced

- Client File

- Group File

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Remote Control - View

Options

- BIOS Keyboard

BIOS Keyboard

- Confirm switch to Full Screen

- Full Screen

View

- Scale to Fit

- Disconnect when Closed

View NetSupport Manager

- Scrollbars

Scrollbar View

- Use Compression

View

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- Wallpaper

Wallpaper View

- Blank Client Screen

View

- Video Skipping

Update

- Screen Scrape

“View” NetSupport Manager

VDO Driver “Enable Screen Scrape” “View”

- Default Mode

View View Default Share

- Cache Size

Cache Size View

- Max Colour Depth

View

Change Dos Font

Dos

Change Japanese Font

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Remote Control – Keyboard/Mouse

Keyboard Layout

Layout Keyboard View

Keyboard Layout Unmapped Keyboard

Hotkeys

Windows View

Auto-Scroll Speed

Mouse View

Scroll Delay

Auto-scroll speed Scrollbar

Mouse Delay

Auto-scroll speed Mouse

Disable Num lock synchronization

Num lock

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Remote Control – Replay Files

Replay Files

- Record Replay Files

Log File

- Include Audio

- Prefix Files With Client Name

- In Directory

Directory

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Remote Control – Audio

Volume

- Threshold Microphone

- Microphone Microphone

- Speaker Speaker

- Wave Effects

- Test

Enable

- Off Audio

- On Audio

- Talk only

- Listen only

- Change Transmission Format

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Remote Control – File Transfer

Settings

Display Options

- Show System/Hidden files System Hidden Attributes

- Show file details

- Show filenames only

Confirm

- Directory copy Directory

- Directory delete Directory

- File overwrite

- File delete

- Use Compression

File Transfer

- Delta File Transfer

File Transfer

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- Priority (when also Viewing)

File Transfer View

File Transfer

Remote Control – User Interface

Tutor

- Retrieve Student Login Name when performing a Get Name

Login Name “Get Name”

- Remember Student User/Login names

Login

- Toolbar menus: Remember last used item

Student

- Blank screen when locking mouse and keyboard

Mouse Keyboard

- Display image when locking mouse and keyboard

Mouse Keyboard

- Student to Student Chat

“Chat”

Lock/Unlock

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- Lock Keyboard Keyboard “Lock”

- Lock Mouse Mouse “Lock”

6 TESTING MODULE

The Test Designer

The Testing Console

The Test Player

Test Designer

- StartàProgramsàNetSupport SchoolàNetSupport School Test Designer

- Logon

: netsupport school

-

NetSupport School

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Menu Bar

- File

Exam Editor Question Editor Logout

- Management

- Admin

- View

toolbar status bar.

- Help

Toolbar

- Create, Edit and Delete Questions.

The Tree View

-

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- ManagementàCreate Question Question Editor

Question Editor toolbar.

-

5

1. Multi Choice

2. Drag And Drop Text

3. Drag And Drop Image

4. Combo List

5. Label Graphic

Multi Choice

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Question and Answer

- Question

- Answer

- False Answers

3

- Next

Drag and Drop Text

- Instructions

- Statement 1-4

Drag and Drop

- Next

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Drag and Drop Image

- Question

- Option 1-4

Drag and Drop

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Combo List

- Instructions

- Question Text 1-4

- Answer Text 1-4

- Dummy Answers 1-2

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Label Image

Instructions

- Question

- Label 1-4

Image to label

- Image File

- Net

NetSupport School

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-

-

-

- Next

-

- Next

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Question Details

- Create Subject

-

- Subject Topic

- Finish

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- Description

- Type .

- Ref Count

- Image

- Sound

- Video

- All

- Import

- Delete

- Preview

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Exam Editor

- ManagementàCreate Exam Exam Editor

- Create Exam toolbar

-

General Information

- Title

- Description

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- Time Limit

Option Details

- Age range

- Crass Group

- Note

Next

-

- Finish

-

- Managementà Preview Examà Exam Editor

Preview Exam toolbar

- Finish

-

- Managementà Edit Exam Exam Editor

Edit Exam toolbar

-

- OK

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-

- ManagementàDelete Exam Editor

Delete Exam toolbar

-

( Publish an Exam )

-

- Managementà Publish Exam Exam Editor

- Publish Exam toolbar

-

-

- Zip

Admin Options

Configuration Tab

- Resource Path

- Database Version

NetSupport School

NetSupport School

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Users Tab

Logon

Logon

Logon

Testing Console

- SchoolàTesting Console

-

- Next

-

NetSupport School

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- Finish

- NetSupport School Test Player

- View Client

View Client

- Chat

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Chat

- Test Login

Login

- Pause Test

- Start Test

- Stop Test

- Get Results

- Print

Test Player

Exam Time

Question List

Question Area

Navigation Buttons