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8/6/2019 Hospitality Industry Hk
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WELCOME TO THE
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'Hotel Industry in India' iseroding its competitiveness
as a cost effective
destination.
'India Hotel Industry' isadding about 60,000
quality rooms,
currently in different stagesof planning and
development and shouldbe ready by 2012.
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Government has approved 300 hotel projects, nearly half of whichare in the luxury range. Sources said, the manpower requirements
of the hotel industry will increase from 7 million in 2002 to 15million by 2010.
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'Hotel Industry in India' is set
to grow at 15% a year. This
figure will skyrocket in 2010,when Delhi hosts the
Commonwealth Games.
Already, more than 50international budget hotel
chains are moving into India to
stake their turf.
Therefore, with opportunities
galore the future 'Scenario of
Indian Hotel Industry' looks
rosy.
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The Institute itself regulates admissions to 1 year Diploma Courses in the
month of May
ELIGIBILITY : 10 + 2 ( ANY STREAM )
DURATION :1 YEARS EACH
AFFILIATION : NCHMCT , NOIDA ( Ministry of Tourism )
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y Reports on time
y With positive attitude
y Mature
y Maintains control and composure
y Smiles readily
y Pleasant, cordial and a people person
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y With sense of humor
y Smart
y Creative
y
With good listening skillsy Flexible
y Innovative
y A team player
y With eye for detail
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y With practical skills, knowledge and aptitude
y Mathematical skills (for cashiering and
accounting tasks)
y Keyboarding (recordkeeping and computeroperation)
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y Dress appropriately
y Observe proper grooming
y Use minimum jewelry
y Neat and always presentable
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1. Uniformed Service department
y Bell Attendant
y Door Attendant
y Valet Parking Attendant
y Transportation Personnel
y Concierge
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y 2. FrontDesk
y Receptionist
y FrontDesk Agent
y Cashier
y Mail and information clerk
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y Reservation Manager/ F O MANAGER
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y
y
y
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y
Palm Garden Raffles
Singapore
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y
y
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PRIMARY- Ensure cleanliness of guestrooms, hallways
and public areas
Ensures the integrity of the original design &
condition of the guestrooms, facilities & equipment ,furniture & fixtures
SECONDARY- Provides uniforms, lost & found items,
linen, activities of seamstress
SUB-FUNCTIONS-All HK associates reports hereproperly uniformed on time, receive their station
assignments, work orders & pass keys
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yAll HK telephone calls are receive here &
message are sent out to the different sections
y HK office provides policy & storage for lost &
found items & keep track of themyAll linen & flower arrangement requirements in
any areas of the hotel are controlled through the
HK office
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y 1. Guestrooms Maintenance
y - Maintaining cleanliness and orderliness in
the guestroom
y 2. Maintenance ofPublic Areas
y - Maintaining the cleanliness and orderliness
in all public areas which include lobby,
corridors, function rooms, grounds, etcy 3. Maintenance of Linen/Laundry Service
y - Collecting and delivering laundry items for
house guests or in house occupants
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y 4. Washing, issuance, repair and inventory of
employees uniforms
y 5. Installation, cleaning and maintenance of
fixture and facilitiesy 6. Provision of special service like baby sitting,
mending, polishing shoes, etc.
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y 3. SANITATION
y -The whole area is free from all sources of
bacterial contamination such as undisposed
garbage and leftover, stagnant watery -Wet garbage is properly underlined with
plastic, covered and disposed regularly
y 4. GUEST COMFORT
y - Rooms are properly ventilated and lighted
y - Guests are not disturbed by noise and other
forms of distractions
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y 5. EYE APPEAL
y -Ambiance is soothing to the eyes, not dim or
dull
y Wall decors and TV sets are posted at eyelevel
y 6. SAFETY
y - The rooms, function rooms and public areas
are free from any safety hazards like open
electrical outlet, dangling wire, damaged tiles,
slippery floors, broken chairs, etc..
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EXECUTIVE HOUSEKEEPER
ASSISTANTHOUSEKEEPER/MANAGER
Supervisor
ROOM ATTENDANTS
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Basic Function
Performs routine duties in the cleaning andservicing of guestrooms and baths undersupervision of an inspector.
Dutiesand Responsibilities1. Enters and prepares the room for cleaning.
2. Makes the bed.3. Dusts the room and furniture.
36
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4. Replenishes guestroom and bath supplies.
5. Cleans the bathroom.
6. Cleans the closet.7. Vacuums and rakes the carpet.
8. Checks and secures the room.
Relationships
Reports directly to the inspector.
37
(continue
d)
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y PRIMARY ROLE: Manages the HK dept. &
ensures that set standards & procedures are
maintained & achieved at all times
y Supervises the asst. Exec. HK, all supervisor ofvarious sections & other rank & file positions
y Sits on the hotels Exec committee & work with
the other dept heads & Gen mgr.
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y Other responsibilities
y Plans/organize staffing & manpower plotting
y Decides & outlines all HK activities
y
Assists in preparation of the annual budgety Implements cost control procedures within the
department
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Hotels,Hospitals,
Airlines,
Tourism
,BPO
s,
Hotels,Hospitals,
Airlines,
Tourism
,BPO
s,
MNCS etcMNCS etc
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