Organisation citizenship behaviour (ocb)

ORGANIZATION BEHAVIOURPRESENTATION

ONORGANIZATIONAL

CITIZENSHIP BEHAVIOUR

Presented by:Deepankar Khare – 24/006

Nikhil Nagpal – 24/019Rahul Tanwar – 24/025

CONTENTS

History of OCB

What is OCB ?

Elements of OCB

Independent Variables

Conclusion

HISTORY Dennis organ is generally considered the

father of OCB Dennis organ expanded upon Katz's (1964)

original work on OCB Dennis organ's (1988) definition of OCB has

generated a great deal of criticism

WHAT IS OCB ? Individual behaviour that is discretionary, not

directly or explicitly recognized by the formal reward system, and promotes the effective functioning of the organization

Behaviour in which the employee goes beyond the call of duty

Behaviour in which the employee goes beyond the boundaries of their formal job description.

ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB)

Work behaviour can be seen in terms of in-role and extra-role behaviour

willingness to engage in extra-role behaviour id indicative of high OCB

OCB is willingness to go the extra mile

OCB is product of high level of motivation and commitment

CONTD...

high OCB related to high performance level and less need for hierarchical control

individuals become self driven

also reflective of willingness to be resourceful beyond immediate role requirement.

ORGANIZATION CITIZENSHIP

Discretionary behaviour

not part of an employee's formal job requirements

promotes the effective functioning of organization

FIVE TYPES OF OCB

Altruism

Courtesy

Sportsmanship

Conscientiousness

Civic Virtue

ALTRUISM Altruism is defined as the desire to help or

otherwise assist another individual, while not expecting a reward in compensation for that assistance

A movement that combines both the heart and the head

COURTESY Courtesy is defined as behaviour which is

polite and considerate towards other people

Courtesy costs nothing, but buys everything

SPORTSMANSHIP Sportsmanship is defined as exhibiting no

behaviour when something does not go as planned or when something is being perceived as annoying, difficult, frustrating or otherwise negative.

Sportsmanship, Everybody wins !

CONSCIENTIOUSNESS Conscientiousness is defined a behaviour

that suggests a reasonable level of self-control and discipline, which extends beyond the minimum requirements expected in that situation.

CIVIC VIRTUE Civic Virtue is defined as behaviour which

exhibits how well a person represents an organization with which they are associated, and how well that person supports their organization outside of the official capacity.

Putting the common good before personal interest

INDEPENDENT VARIABLES

Individual variables age, gender, personality, emotion, values,

attitude, ability perception, individual decision making,

learning, and motivation

Group Variables Norm, communication, leadership, power,

politics

Organization system variables organizational culture, HR practices

CASE STUDY Many Japanese corporation have adopted

OCB since 1990’s Performance based system

Org. Culture + leadership + Org. Justice = Org. Commitment OCB

What promotes OCB ? Factors that hinder manifestation of OCB What can be done to promote OCB ?

CONCLUSION OCB has a critical relation with organizational

functioning. But little work recovers the internal mechanism by which OCB facilitate organizational performance and effectiveness.

We propose that OCB, especially, the social, advocacy, functional participation are focuses on tasks contribute to internal, explorative, emergent, and exploitation learning between individual, and consequently enhance organizational functioning and performance.

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