Combining voice, data, email and video communications into a single interface can help your organisation reduce travel, telephony and other related expenses. Via real business case studies, this session demonstrates how a unified communications solution can result in faster and better decisions and organisational savings.
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1. Smart Work: Working Smarter with Unified Communications
2. Agenda Todays business challenges drive the need for
innovative approaches Technology advances create opportunity for
changes in business models Unified communications are the
foundations for innovative business solutions Roadmap to Unified
Communications Client success stories IBM with its partners provide
organisations with industry leading solutions Why IBM?
3. Todays business challenges drive the need for innovative
approaches
Employee and client expectations
Rapid pace of change
Breadth of alternatives
Increasing complexity
Home and office computing
Anytime, anywhere requirements
Social Networks/Web 2.0
New marketplaces and new channels
New competitive entrants with new business models
Clients, partners and suppliers demanding real-time access to
information
Demand for customer-centric services
Increased mobility
Global operations
Mergers and acquisitions
Supplier and partner integration
Virtual organisations
Expanded collaboration
Shifting business models Expanding enterprise operations
Accelerating demand for communications
Evolution of applications to integrate multiple forms of
communications and information
Availability of robust security solutions
The dramatic evolution of technology creates opportunity for new
business models Traditional - Structured Internet - Open On Demand
- Integrated Variety of end user devices Intelligence and security
Mobility and wireless Voice Data Video New Integrated Applications
and Business Processes
6. Integrating communications can control costs, improve
flexibility, productivity and collaboration and enable new business
models Location Security Standards Presence Availability Common
information view
Collaboration
Calendar
E-mail
Instant messaging
Web application
Voice messaging
Telephone services
Audio conferencing
Video conferencing
Enterprise IPTV
Smartphones
BlackBerry devices
PDAs
Employees Partners Suppliers Data Voice Enterprise video Mobility
Social Networks
7. Roadmap to unified communications Value 2000 2012 IP
networks
Mobile/distributed workforce and operations
Converged mobility and wireless solutions
Business process transformation
Customer relationship management and human
resources services
Leverage previous infrastructure work
Standards and interoperability
Use cases: clients, travel, education
Presence/awareness
Click to talk & conference
Find me-follow-me
IP audio/video conferencing
Unified messaging
Converged IP Networks inside premise
Wide area converged IP networks
Position for growth, savings and innovation
Network convergence: IP telephony and VoIP IP Video Multimedia
collaboration and processes Convergence with applications Customer
satisfaction Cost reduction Business leadership Employee
productivity
8. Case Study - IBM merges data and telephony at a New Zealand
College to provide information on demand
Business Challenge
The NZ college had an outdated PABX system and network
A wireless network and telephony solution was required to
deliver education in various forms to provide teachers and 600
students the ability to work anywhere, anytime, without being
attached to the network by a cable
The solution had to be flexible and scalable to accommodate
future applications like a multimedia laboratory and distance
learning
Solution
IBM provided and installed, in conjunction with the College IT
staff, a complete network infrastructure which included wireless
converged voice and data, Business Partner IP Softphone hardware
and software, a Virtual Private Network (VPN) and firewall
Benefits
Teachers, staff and students have access to the information
they require anywhere, when and where they need it.
Cost savings provided by a Wireless solution which eliminates
the requirement for rewiring and cabling.
A converged IP network including Wireless LAN, installed with
minimal downtime.
A new telephony system which allows direct access to staff via
an IP phone or email, eliminating the need to contact them via a
receptionist.
A new network infrastructure which possesses the flexibility to
participate in new technologies in the future.
9. Case Study IBM Software takes advantage of Convereged
Networks
The Challenge
Large enterprise with globally distributed, mobile workforce
must foster collaboration through the most efficient channels to
optimise productivity and contain costs
Why IBM?
IBM offers an industry-leading, open and extensible software
platform for unified communications and collaboration
The Solution
IBM Lotus Sametime software for instant messaging, Web
conferencing, voice over IP (VoIP) and more
Key Benefits
Higher productivity due to faster, easier collaboration and
decision making and more effective meetings
Estimated savings of US$16.5 million per year in reduced phone
costs from use of instant messaging
Estimated savings of US$97 million per year in travel costs
from use of Web conferencing
Client programming model offered through IBM Lotus Expeditor
supports plug-in applications to meet specific business
needs
Open standards-based platform runs on alternatives to Microsoft
Windows for potential cost savings on unified
communications and collaboration
10. Meetings without delay
SCENARIO
YTD Finance Report needs to be discussed.
Darren, CFO, CIO & Accountant, all in separate
offices...
BENEFITS
High Quality & Secure User Experience
Faster time to access A/V & meetings Increasing
Productivity
Integrated Library Ease of access to history
Recorded Meetings - Ideal for training
11. IBM with its partners is ideally positioned to provide
organisations with industry leading solutions IBM Ecosystem of ISV
Partners Client solutions IBM Software IBM Research IBM Servers and
Storage Product integration Product integration IBM Partners* Cisco
AVAYA Nortel networks * Not all inclusive IBM Global Technology
Services
12. Portfolio: Partnering and Alliances *List is not
all-inclusive. * IBM Confidential
13. Why IBM for Converged Communications Services?
IBMs experience
Proven track record for network convergence deployment
projects, with over 140 implementations in Australia and New
Zealand
IBM is the support provider for Ciscos own worldwide internal
telephony network
IBM has the largest worldwide converged IP network. Internally,
we have over 160 locations with more than 100,000 IP phones and
160,000 mobile phones over an integrated network, wholly designed,
implemented and maintained by IBM
IBM can bring highly experienced resources to the table
Local Australia and New Zealand competency with significant
Cisco advanced certifications
IBMs large portfolio of alliances and partners
Ability to leverage local teams and related IBM Global
Technology Services practices
IBM can deliver complete services and solutions
Broad spectrum of services to help our clients, from business
strategy, consulting, design, to implementation and support
Highly regarded remote monitoring and maintenance products