Embed Size (px)
Citation preview
Communications Innovationwithin the Slack Ecosytem
Luis Borges Quina
CEO, Ottspott
@QuinaLuis
From CPaaS to SaaS
2013: Launch as a Real Time Comms API (strong focus on
WebRTC)
Nov. 2016: Launch paid plans on Ottspott
September2017 – Apidaze platform is acquired by VoIP
Innovations
What is Ottspott ?100% software voice & SMS communications on top of Slack + MS
Teams
Instant & frictionless set-up
One click connection/integration to data sources
What do Ottspott users get ?
Coverage: SMS enabled numbers in 60+ countries
A Slack « call inbox » controlled by a bot : notifications, reminders,
activity reportings, transcriptions, sound files (call recording &
voicemails)
A desktop app for more intensive usage
Slack matters
6 millions daily users
55% users outside the US
50,000 paid teams/2 million users
What Slack gets right: APIconstantly updated
What Slack gets right: App Directory
One click app installation
App categories
Promotion of best apps
What we expect from enterprisemessaging platforms
Better APIs (hello Microsoft)
More promotion of the app directory
Sales people not developer evangelists🤓
Experience in building in Slack
Text communications & asynchronous voice
Less than 10% of users use call inside Slack
Bot features are great for pushing reportings & analytics
« By 2020, 75 percent of application purchases supporting digital business will be "build," not "buy". »
«"build" is notout-of-the-boxsolutions,butacombination ofapplicationcomponentsthat aredifferentiated »
Build or Buy
Build or Buy ? 🤔
CPaaS is for enterprise or embedded in apps
CPaaS doesn’t provide data analytics, reporting, one click
integrations
SMBs cannot afford 12 months roadmaps + on-going maintenance
What’s Next ? (2016)
Extension to other platforms than Slack
Call Center Focus
More bot features
What’s Next ? (2017)
Extend availability to Stride & G-Suite
Call widget + speech analytics
« Ottspott Connect »
More exposure on CPaaS marketplaces
