Secure and Simplify your BI 4 Upgrade with SAP Support

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Upgrade Business Objects BI with SAP Premium Engagement

Services

Jürgen Semmler – SAP Active Global Support

June 2014

SAP Active Global Support


SAP BusinessObjects BI and SAP NetWeaver BW Simplified Architecture of a typical BW/BI Landscape

SAP Business Objects BI 4.X Platform

C++, JAVA,…

SAP BW ABAP

Any DB

SAP BW

JAVA

SAP BW

Accelerator

Sources

Data

Warehouse

Reporting

Platform

Front End

Data Services

SAP HANA DB


The BusinessObjects BI Product Portfolio comprises:

• The BI 4.X Platform (older release: XI 3.1)

• The Client Tools:

• SAP BusinessObjects WebIntelligence (WebI)

• SAP BusinessObjects Dashboards (formerly: XCelsius)

• SAP Crystal Reports

• SAP BusinessObjects Analysis, edition for OLAP

• SAP BusinessObjects Analysis, edition for Microsoft Office

• SAP BusinessObjects Design Studio

• SAP Lumira

• SAP BusinessObjects Explorer

• SAP BusinessObjects Mobile App

• SAP BusinessObjects Live Office

The BI Platform is usually deployed with SAP NetWeaver BW or any database as data source.

The SAP BusinessObjects BI Platform SAP Analytics Portfolio

Learn more on

www.sap.com

http://www.sap.com/pc/analytics/business-intelligence/software/overview/index.html


Bi Upgrade Challenge - General upgrade path & process

BI 4.1

BOE XI 3.x

BOE XI R2 SP2+

BOE XI

CE8, CE9,

CE10

E5, E6

Main Steps:

Setup the new landscape with the new software version

Move the BI content from the existing system to the new one


SAP Business Objects Business Intelligence Maintenance strategy

Currently SAP offers with SAP Business Objects Business Intelligence a comprehensive BI solution.

The following maintenance durations apply for every release family of the SAP BusinessObjects

Business Intelligence platform:

Seven years of mainstream maintenance

Two years of priority-one support

For the BI Platform releases 3.1 and 4.0 the end of mainstream maintenance is reached end of 2015.

Customers should understand SAP’s maintenance strategy and aligned their own project plans

accordingly. Customer should consider to upgrade from version BI 3.1 or BI 4.0 to BI 4.1 to switch to a

BI version that is covered by mainstream maintenance.

https://websmp209.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000735551&_SCENARIO=01100035870000000202&





Manage your BI 4 upgrade - Key Links

Upgrade microsite

www.sapbusinessobjectsbi.com

BI Innovation Value Calculator

www.sap.com/BIcalculator

BI Upgrade Value Calculator

www.sap.com/BIupgradecalc

Web Intelligence calculation engine changes

http://scn.sap.com/docs/DOC-43479

BI Maintenance

http://service.sap.com/pam

http://service.sap.com/maintenance

BI Platform Features by version matrix

http://scn.sap.com/community/bi-platform/blog/2013/02/13/bi-platform-feature-by-version-matrix

http://www.sapbusinessobjectsbi.com/

http://www.sap.com/BIcalculator

http://www.sap.com/BIupgradecalc





















http://www.sapbusinessobjectsbi.com/upgrade/


SAP MaxAttention Strategic engagement for continuous

business innovation and co-innovation

SAP ActiveEmbedded

Enhanced engagement for optimization of solutions

and accelerating adoption of game-changing technology

SAP Enterprise Support The foundation to implement,

operate, and innovate better

Your engagements for success, innovation, and growth

Lifetime Support by SAP Active Global Support

Co

-in

no

va

tio

n

New

tech

no

log

ies


Premium Engagements - Build and Run SAP Like a Factory

Innovation Control Center

Build SAP like a factory

Reduce implementation cost

Reduce time to value

Smoothen transition to operations

Avoid unnecessary modifications

Mission Control Center

Enhanced Back Office

Direct access to unmatched

expertise from SAP

Leveraging the entire SAP ecosystem

Faster issue resolution

Operations Control Center

Run SAP like a factory

Improve business continuity

Higher degree of automation

Better business performance

Reduce total cost of operations

SAP Solution Manager Customer

SAP


SAP Solution Support offers essentially the entire standard service portfolio known from the

SAP Suite and NetWeaver-based applications also for the BusinessObjects BI Platform suite.

That includes:

• Assessment services to evaluate the technical platform and operations procedures

• Optimization of Reporting and Planning Applications end-to-end

• Empowerment for System Administration and Operations

AGS Service Offering For SAP BusinessObjects BI


SAP Service Plan for a Customer BI Project Example of a service plan for premium engagement with SAP

AGS Services for implementation… and operation

Expertise on Demand / Product Engineer on Demand

SAP Technical Quality Manager

Blueprint ready Integration / User

Acceptance Test Volume test Project Start BI Release Upgrade Go-live


Premium Support Services 1/2 MaxAttention / ActiveEmbedded

Service Name Service Description

As

se

ss

me

nt

SAP Solution Management Assessment (SMA) Onsite assessment service to evaluate the end-end scenario in

production

SAP Technical Integration Check (TIC) Onsite assessment service to evaluate the end-end scenario in

a implementation project before golive

SAP Technical Feasibility Check (TFC) Onsite assessment service to evaluate the end-end scenario in a

implementation project before the implementation project has

started

SAP Technical Integration Check for Upgrade

(TIC4 Upgrade)

Onsite assessment service with a focus on upgrade to evaluate

the end-end scenario in a implementation project before golive

Em

po

we

rmen

t

SAP System Administration (SysAdmin) Onsite knowhow transfer service to educate the operations team

to administrate a BI solution

Op

tim

i

za

tio

n

SAP Business Process Performance Optimization (BPPO) Onsite hands-on service to improve performance of a BI solution

SAP EarlyWatch Check Remote system check of a BI solution

SAP Going Live Support (GLS) Remote system check of a BI solution before and after golive (2

sessions are delivered)

SAP Volume Test Optimization (VTO) Onsite hands-on volume test support


Premium Support Services 2/2 MaxAttention / ActiveEmbedded

Service Name Service Description

SAP RDS for Application Lifecycle Management - SAP

ESRV Change Control Management This onsite service introduces and implements enhanced change and

transporting features (CTS +) within Solution Manger for a BI landscape

SAP ESRV RSLAF Application Operations - SAP ESRV

Solution Manager Starter Pack During this onsite service the SAP Solution Manager is connected to the BI

landscape and the basic configuration in SAP Solution Manager is configured

SAP ESRV RSLAF Application Operations Monitoring and

RCA - SAP ESRV Application Operations Setup

During this onsite service the BI Monitoring Application within Solution

Manger is configured for a BI landscape

Expert-on-Demand (EoD)

EoD is a remote service offering for SAP´s MaxAttention and Active

Embedded customers to request professional assistance directly from an

SAP experts. EOD is considered a contingent line item in a premium support

contract.

Product Engineer on Demand (PED) PED is designed for SAP´s MaxAttention and Active Embedded customers

which need an enhanced level of remote product support for a specific SAP

product.

Technical Quality Mananger (TQM)

The SAP on-site team consists of a technical quality manager and several

technical experts. The technical quality manager is your central point of

contact for the engagement and he or she has in-depth knowledge of your BI

solution and your implementation or upgrade projects


Support Services for ES customers SAP Enterprise Support

Service Name Service Description Delivery

SAP CQC Going Live Support Remote going live support service Remote

SAP CQC EarlyWatch Check Remote system check of a BI solution Remote

SAP CQC Going Live Functional Upgrade Check Remote system check of a BI solution with upgrade focus Remote

SAP CQC Business Process Performance Optimization Remote performance improvement service of a BI solution Remote

SAP CQC Upgrade Assessment Remote upgrade assessment of a BI solution before golive Remote

SAP CQC for Implementation Remote going live support service Remote

Tool & Process Setup: Promotion & Version Management

(LCM) https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotoc

ourse=X&courseid=70203112

Via Support

academy

Tool & Process Setup: Relational Universe: Optimization

and Best Practices https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotoc

ourse=X&courseid=70205114

Via Support

academy

https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70203112





Business Objects Supportability Empowerment for Monitoring and Operations

Expert-Guided Implementations (EGI) on the SAP Enterprise Support Academy http://service.sap.com/esacademy

Remote Supportability for SAP customers :

1. Set up Remote Access: SAProuter or Netviewer

2. Set up Diagnostics Tools: Remote Support Component or Solution Manager

For details refer to the following link: https://service.sap.com/remote-supportability

Only Enterprise Support and PSLE customers are currently entitled to consume EGI services.

EGI Name Details

Running SAP Business Objects BI 3.1 & BI 4.0: SAP Solution Manager 7.1 configuration SAP

Business Objects BI 4Expert Guided Implementations https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocours

e=X&courseid=70203181

Tools & Process Setup: Business Intelligence Monitoring & Troubleshooting https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocours


Optional:

Tool & Process Setup: End-User Experience Monitoring Reporting Analytics: https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocours


http://service.sap.com/esacademy

https://service.sap.com/remote-supportability










Overview 1/3

Service Offerings for BusinessObjects BI by Category

360° Review • SAP Solution Management Assessment (SMA)

• SAP Technical Integration Check (TIC)

• SAP Technical Feasibility Check (TFC)

• SAP Technical Integration Check for Upgrade (TIC4Upgr)

• SAP CQC Upgrade Assessment

Performance

Optimization

• SAP Business Process Performance Optimization (BPPO)

• SAP CQC BPPO

Health Check

Go-Live Support

• SAP EarlyWatch Check

• SAP CQC EarlyWatch Check

• SAP CQC Going Live Functional Upgrade Check

• SAP Going Live Support

• SAP CQC Going Live Support

• SAP CQC for Implementation

Scalability • SAP Volume Test Optimization (VTO)

Empowering • SAP System Administration


Overview 2/3


Operations • SAP Rapid Deployment Solution (RDS) for Application Lifecycle Management -

SAP Engineering Service (ESRV) Change Control Management During the service the enhanced change and transporting features (CTS +) within Solution Manger

are implemented/configured for a BI landscape. The development organization is being trained to

take advantage of SAP’s transport management capabilities

• SAP Engineering Service (ESRV) run SAP like a Factory (RSLAF) Application

Operations - SAP ESRV Solution Manager Starter Pack During the service SAP Solution Manager is connected to the BI landscape and the basic

configuration in SAP Solution Manager is being established. The operations team is being trained to

take advantage of SAP’ operations capabilities in Solution Manager.

• SAP Engineering Service (ESRV) run SPA like a Factory (RSLAF) Application

Operations Monitoring and Root Cause Analysis (RCA) - SAP ESRV Application

Operations Setup During the service the BI Monitoring Application within Solution Manger is configured for a BI

landscape. The operations team is being trained to take advantage of SAP’ monitoring capabilities in

Solution Manager.


Overview 3/3


EOD • Expert on demand (EOD)

EoD is a remote service offering for SAP´s MaxAttention and Active Embedded

customers to request professional assistance directly from an SAP experts. EOD is

considered a contingent line item in a premium support contract.

PED • SAP Product Engineer on Demand (PED)

is designed for SAP´s MaxAttention and Active Embedded customers which need

an enhanced level of product support. The PED service has been developed as

remote service to provide enhanced support experience with a product specialist

for a particular software component. EOD is considered a contingent line item in a

premium support contract.


Business Objects Supportability Important Links

Topic Link

Remote Support

Component

Website: http://service.sap.com/rsc

Forum: http://forums.sdn.sap.com/forum.jspa?forumID=506

BusinessObjects

Remote Supportability

Website: http://service.sap.com/access-support

Website: https://service.sap.com/remote-supportability

Forum: http://forums.sdn.sap.com/forum.jspa?forumID=506

Application Lifecycle

Management

Website: http://service.sap.com/alm

Community: http://www.sdn.sap.com/irj/sdn/alm

Solution Manager Website: http://service.sap.com/solutionmanager

WIKI: http://wiki.sdn.sap.com/wiki/display/TechOps/Home

Monitoring WIKI: http://wiki.sdn.sap.com/wiki/display/TechOps/BiMon_Home

http://service.sap.com/rsc

http://forums.sdn.sap.com/forum.jspa?forumID=506

http://service.sap.com/access-support






http://forums.sdn.sap.com/forum.jspa?forumID=506

http://service.sap.com/alm

http://www.sdn.sap.com/irj/sdn/alm

http://service.sap.com/solutionmanager

http://wiki.sdn.sap.com/wiki/display/TechOps/Home

http://wiki.sdn.sap.com/wiki/display/TechOps/BiMon_Home

Questions

Thierry Siraut Specialized Service Engagement Manager SAP Premium Engagement

SAP Belgium – Luxembourg +32 486 136 488

[email protected]

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20 Internal © 2014 SAP AG or an SAP affiliate company. All rights reserved.

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Secure and Simplify your BI 4 Upgrade with SAP Support