Infor Upgrade ServicesFuture-proof your Infor solution

176new products

6,400+new integrations

6,200+new features in the last year

The time to upgrade is now

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Upgrade, simplify, and saveThere has never been a better time to upgrade your Infor®

solution. You have access to more innovation, choice, and

value than ever before. Infor is committed to providing you

with upgrade options that allow you to take advantage

of these advancements quickly, cost-effectively, and

with minimal business disruption.

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We’ve made the choice simple for you

Upgrade on premiseMany Infor customers are eligible to upgrade to

the latest release of their solution as part of an

Infor Support agreement. You’ll benefit from

the deeper functionality and beautiful new user

experience that your latest release provides, have

an opportunity to minimize customizations so your

system is easier to support, and increase your ability

to take advantage of complementary applications

and innovative technologies. Infor is ready to support

whatever choices are best for your business.

Migrate to the cloud—UpgradeX Cloud deployment offers a host of benefits, such as

lower total cost of ownership and the convenience

of outsourcing maintenance, support, and upgrades.

There are many options available for different

customer communities, such as migrating your

current application to the cloud, deploying an Infor

CloudSuite™, or using a combination of cloud and

on-premise hosting. The choice is yours.

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Upgrade and stay competitive By modernizing your solution, you can:

Retire legacy modifications and reduce system support costs

Modernizing your solution lets you dramatically reduce complex system modifications, not to mention all the time, cost, and lost opportunities that accompany them. You can standardize on a simple but powerful platform that lets you optimize key business processes without having to make functional trade-offs, and free IT staff to focus on more strategic activities.

1Reduce business risk

When you keep your business software up-to-date, you improve your ability to address new risks and increase the reliability of your entire business process. You also maintain your ability to respond to changing business conditions and emerging competitive challenges. And in world of hackers, malware, and constant cyber threats, having the current version of your software speeds your response to new security challenges.

2Tap into market-leading innovation

Infor® is a leader in the enterprise software market when it comes to innovation, and our commitment is backed by more than words. 500 new engineers, 10 million hours of development time, and the release of hundreds of new applications are only the beginning. Modernizing your solution gives you access to some of the smartest thinking in the industry. We focus on your systems, so you can focus on your business” with “harness digital innovation and deliver new sources of value for customers.

3Optimize your business with industry-driven solutions that bend without breaking

Infor’s commitment to delivering cloud-based industry suites gives you a powerful combination of benefits—fully integrated solutions that deliver robust micro-functionality and also free you from the burden of supporting highly customized systems. Cloud-based deployment gives you the freedom, flexibility, and speed needed to respond effectively to changing demands, resulting in greater business agility and cost-effective, sustainable enterprise solutions.

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Modernize your business with minimal risk and low costs

Data model changes cause major disruption. Brittle integrations that break on upgrade, point-to-point service calls, proprietary middleware.

Solution Architecture

ION-based “architecture of the Internet” using standard XML de-risks upgrades and accommodates change, enabling upgrade-proof reports and integrations. Cloud-hosting with world-class partner Amazon Web Services provides secure, reliable cloud platform.

Typical deployments result in consulting costs 5 to 10 times license to customize and integrate solutions.

Services to License Ratio

Implementation methodology requires months vs. years; upgrades require days vs. months.

Three-year cycle for major releases that require a redeployment. Bespoke, highly customized configurations complicate support services and make upgrades essentially redeployments.

Long-term Investment

Release cadence, support, and upgrades

Minimized customizations result in dramatically simplified upgrades. For cloud customers, upgrades are managed by Infor and happen automatically, ensuring solutions are always up to date and performing at optimal levels.

Outdated, forms-based user interfaces based on application functionality vs. enterprise business process flows, cross-organization handoffs.

User Experience

Consumer-inspired user experience featuring role-based dashboards powered by embedded analytics and business collaboration framework available via traditional browser or mobile device.

Horizontal solutions built to accommodate massive range of industries and processes result in major configuration effort to achieve business-relevant solution.

Configuration Approach

Industry-focused solutions delivered in the cloud eliminate need for customizations, resulting in lower costs, faster implementations, increased ROI, and simplified upgrades. On-premise deployment also available.

InforConventional approach

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Collaborate naturally

Leveraging the power of Infor ION® to unify business applications, Infor Ming.le™ delivers social collaboration that can capture vital corporate knowledge and enable faster, better decision-making.

Uncover key trends

Infused into all Infor Ming.le dashboards and workflows, Infor Analytics makes

information more accessible and customizable than ever.

Enhance at will

An easy-to-use application development framework, Infor

Mongoose lets users easily design and deploy new applications.

No knowledge of complex source codes or programming languages

is required.

Enjoy a modern user interface

Providing a groundbreaking approach to user experience, Infor SoHo delivers a more natural, meaningful, and

pleasing way to interact with Infor’s applications.

Integrate easily

Designed with flexibility in mind, Infor ION simplifies integration between both Infor and third-party applications to provide a sturdy foundation for organizational growth.

Maximize return on your investments and change the

way you work with technology designed to meet your needs today and provide a trusted

operating service for the future.

The power of Infor OS

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4,700+customers globally and growing

61+ millionusers

ISO/IEC 27001 compliance

Aerospace & Defense

Automotive

Business

Clinical

Chemicals

Construction

Corporate

Distribution

Equipment Dealers & Services

Facilities

FashionFederal

Food & Beverage

HCM

Healthcare

High Tech

Hospitality

Industrial

Public Sector

Rental

Retail

Software designed for your industryYou can’t gain unique competitive advantage from one-size-fits-all software. That’s why Infor offers industry specific solutions to meet the singular requirements of your business.

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Industry-specific functionality, delivered in the cloudInfor is transforming enterprise software by delivering business-critical applications with the benefits of cloud computing. Agile, highly flexible, and proven, Infor cloud technologies are currently serving more than 61 million users and 2,800 customers worldwide.

The value of Infor CloudSuite solutions can be summed up in one word: simplicity.

How can Infor help give you game-changing flexibility? Watch this video featuring Kendal Phipps, enterprise business applications manager at PRIDE Industries.

Adapt

Manage seasonal demand fluctuations for storage and computing needs by expanding and contracting capacity as needed, paying only for what you use.

Streamline

Reduce the complexity of your existing deployment landscape and decrease the burden on IT resources.

Innovate

Keep your systems up-to-date and more easily take advantage of innovative new technologies.

Grow

Manage growth and change effectively with a high degree of scalability.

Capitalize

Explore options for structuring technology investments as operating expenses, rather than capital expenses.

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To do more with fewer employees, we knew we needed to embrace technology. We will now always have the latest version of Infor CloudSuite Distribution to continue to scale and grow our business. The Infor cloud delivery model is designed for progress and enables us to take advantage of new features and functions as they are rolled out to provide better service to our customers.”

Christian Ostiguy VP Operations, Drillmex Inc.

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Technology Foundation:

Modernization: Reduced system modifications, simplified support and maintenance, deep industry-specific functionality, high adaptability.

Innovation: Increased access to information; improved decision making; company-wide collaboration; faster response times.

ImagineConsider where you are

today and imagine what’s possible tomorrow.

Upgrading makes your solution adaptable,

collaborative, consumer-inspired, mobile.

Upgrade ROI Analysis and Business Case:

Infor’s Value Engineering team will help you identify your business objectives and build a roadmap for achieving them, including an ROI analysis for moving to the cloud.

ProveGet a roadmap for

transforming your solution that quantifies the benefits

you can achieve and outlines exactly how

to get there.

Plan your upgrade journeyYour solution reinvented

Learn how J.R. Watkins upgraded to the cloud ahead of schedule and on budget.

03:42

Watch video ›

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Modernized Solution:

Deploy rapidly with implementation accelerators and support from Infor’s cloud and solution experts. For cloud deployments, you can feel secure with our cloud technical infrastructure workshop. Automatic upgrades, system monitoring, and application of patches lead to reduced TCO. Service is specialized, personalized, and flexible.

TransformTransition rapidly,

predictably, and smoothly with support from Infor’s

expert cloud and solution consultants.

Education and Comprehensive Support:

Get users up to speed quickly with the help of Infor Education and stay optimized with award-winning support. With cloud deployments, future upgrades are handled by Infor, allowing you to stay forever modern. Infor ensures you’ve got a partner in technology for the long haul. We’re here to help you lead your business to long-term success.

AchieveReap the rewards of increased

speed, usability, and flexibility with technology

designed to meet your needs today and provide

a trusted platform for the future.

Business Process Analysis:

The experts from Infor’s consulting services team will analyze your business processes and identify ways to eliminate customizations. The result is a blueprint for a solution that will be both highly effective and sustainable.

PlanBuild a plan

for minimizing customizations and

achieving your upgrade quickly.

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MEET THE EXPERTS

The Infor Transformation Team

DiscoveryBenchmarking, business process and benefits analysis, solution architecture, and business cases to help you realize the value of your investments

Infor Value Engineering

RoadmapGlobal network of proven domain experts to deliver Infor solutions and technology innovations to customers

Infor Consulting Services

OperationsProvides support that is specialized, personalized, proactive, and accountable throughout your software’s entire life cycle

Infor Support

ProficiencyTraining in a variety of formats and user adoption services helps you get the most from your software—from implementation to everyday use.

Infor Education

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Who we are Value Engineering (VE) is a global team of more than 40 seasoned management consultants and solution architects. VE will help you identify, quantify, and realize business value from your upgrade.

How we helpVE partners with your business and technology teams to understand your current state, where you want to go, and how Infor can help you get there.

• Point of View: VE compares your

performance against industry averages

across a wide range of key performance

indicators (KPIs) and then quantifies the

benefits you can expect by improving those

KPIs.

• Benchmarking Assessment: The team

then conducts an in-depth benchmark

of your key business processes against

industry standards and best practices,

including 18,000 data points from 45 diverse

industries.

• Cloud TCO Assessment: VE compares

current on-premise IT costs to annual

software-as-a-service (SaaS) costs for a

comparable infrastructure to help you build

the business case for moving to the Cloud

if desired.

• Value Discovery: VE works with your key

business process owners to identify areas

of opportunity enabled by your latest

release and build a detailed new solution

architecture and upgrade roadmap.

Sample engagements

• Global medical supply and equipment

manufacturer

• A&D parts manufacturer and a search/

detection instruments manufacturer–both

of whom count the US DoD as their

largest customer

• Brewery that produces more than 200 beer

products internationally

• Fortune 500 chemical manufacturer in North

and South America

• North American luxury department

store chain

• One of the largest American supermarket

chains with over 1000 stores

• Top ranked hospital system with 1.4M patient

encounters annually

• Fortune 500, leading global pharmaceutical

manufacturer

MEET THE EXPERTS

Value Engineering

Infor Value Engineering

Value Discovery

Value Realization

Go-live

Executive alignment

Finalize commercial agreement

Program governance

BestPractices

Go-forward roadmap

Currentstate

KPIs

Improvement opportunities

Functionalscope

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Who we areInfor Consulting Services (ICS) boasts 6,100 professionals worldwide in 50 countries, offering deep experience with Infor’s solution portfolio and the industries we serve. In collaboration with Infor Value Engineering, we will perform an upgrade value analysis and build an upgrade roadmap that delivers the greatest value with the least disruption to your business.

How we helpICS can help you understand in detail the difference between the latest release of your solution and your existing application deployment, and build a detailed plan for

getting you live quickly and smoothly.

• Business process analysis: ICS will work

with you to analyze your business processes,

understand legacy customizations, and

compare them against the capabilities in

your current release. You’ll get a plan for

reducing or even eliminating customizations,

allowing you to simplify future upgrades and

reduce time to go-live, time to value, and

operational costs.

• Implementation Accelerators: Infor

has Implementation Accelerators—pre-

configured tools, templates, and approaches

based on the requirements of specific

industries—to lower your upgrade project

costs and tailor your implementation to meet

unique requirements.

• Infor Center of Excellence: To further

accelerate solution deployment and

integration, ICS delivers high-value, off-shore

project management and technical services

through the Infor Center of Excellence, which

supports organizations around the globe.

Sample engagements

• Snap-On Tools

• The Borgata

• Century Pacific Food, Inc.

• Bison International

• Berkshire Corporation

• J.R. Watkins

• Elsinore Valley Municipal Water District

• Jersey City, PLC

MEET THE EXPERTS

Consulting Services

Denise Hazaga discusses how

ICS helps customers take their

businesses to the next level.

03:51

Watch video ›

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MEET THE EXPERTS

Infor Support

Who we are

Infor Support provides the most comprehensive,

flexible, and personalized service in the

enterprise software industry. From our Infor

Essentials Portal and 24-7-365 service to our

flexible business programs, Infor Support

helps you realize the full value of your software

investment throughout its entire lifecycle.

How we help

Infor Support surrounds your deployment with

everything your business needs to realize a fast,

compelling return on your investment and to keep

your enterprise focused on your core business vs.

how to make technology work. Infor Support is:

• Personalized: Infor offers three levels of

support so you can choose the plan that best

meets your needs. Infor Essentials Support

offers 24/5 phone support, 24/7 access to

our support portal, unlimited incidents, and

more. Essentials Premium adds 24/7 support

for critical incidents, live briefings, and access

to our priority planning queue. And Essentials

Elite adds a dedicated customer success

manager to help you get the greatest value

from your solution, and more.

• Specialized: Take advantage of our“Xpert”

specialists’ deep knowledge of Infor’s

products and long history of helping

customers.

• Proactive: Receive alerts to issues with your

software before you even know they exist.

• Accountable: Build a personal relationship

with our “Xperts,” who take your issues as

personally as you do. We hold ourselves

accountable for your satisfaction with

our support.

Sample engagements

• Ricoh Corporation

• Trinity Health

• ProMedica

• Kelsey Seybold Clinics

• NorthShore University HealthSystem

• Children’s Healthcare of Atlanta

• State of AZ

• JR Simplot

• City of Greensboro

• Memorial Health System - IL

• Children’s Medical Center of Dallas

• Catholic Health East

• The Nemours Foundation

• Cleveland Clinic

• Appalachian Regional Health

Mary Trick discusses Infor’s commitment to optimizing every customer’s experience with our software, our services, and our people.

02:43

Watch video ›

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Who we areYou’ve invested in our technology; now empower your users to work smarter, faster, and more effectively. Better training leads to a higher return on your upgrade investment. Infor Education offers a variety product training offerings and adoption services, with flexible delivery options to meet your needs.

How we helpInfor Education can help you prepare your project and technical teams to successfully upgrade your system, and your end users to integrate the solution into their daily routines.

• Cloud Based Learning: Infor Education offers

cloud-based learning through eLearning

recordings and self-directed training. Your

employees can log in and learn from their own

desks whenever it suits them.

• Instructor-led Training: A wide variety of

application and technical training for delivery

at your site, online, virtually, or an Infor

location near your employees.

• Certification: Professional certification

opportunities are available for your power

users to ensure the best possible outcomes

for your implementation.

• TechEd: Technical education conferences

offer a unique opportunity to collaborate and

learn directly from Infor product experts and

developers.

• Adoption Services: Through a combination of

organizational change management and end-

user training, Infor Adoption Services helps

ensure that you can reduce your project risk,

accelerate time to value, and lower your total

cost of implementation.

“If you want to really understand how to get the most out of your Infor products, go to the experts and learn how to use them. No one can tell you how to use Infor products like an Infor Instructor will. I take at least one class a year and always come away with a great understanding of the product I was trained on. The classes are without a doubt the best I have ever taken for any software product. You are doing yourself and your organization a disservice if you are not taking advantage of Infor Training.”

Billie Lee Director of IT Altercare of Ohio

MEET THE EXPERTS

Infor Education

Learn how Infor’s Education team

helps you get up to speed quickly

and realize the greatest possible

value from your solutions.

03:51

Watch video ›

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We transitioned to a cloud-based deployment and successfully upgraded in six months with professionalism, leading-edge expertise, and fast response times.”

Karen LeGeyt Global Director of Business Process and HR Management Berkshire Corporation

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Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Infor software helps eliminate the need for costly customization through embedded deep industry domain expertise. Headquartered in New York City, Infor is also home to one of the largest creative agencies in Manhattan, Hook & Loop, which is focused on delivering a user experience that is fun and engaging. Infor deploys its applications primarily on the Amazon® Web Services cloud and open source platforms. To learn more about Infor, please visit www.infor.com.

INFDTP1384416-en-US-1117-5

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