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Upgrade Business Objects BI with SAP Premium Engagement
Services
Jürgen Semmler – SAP Active Global Support
June 2014
SAP Active Global Support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2 Internal
SAP BusinessObjects BI and SAP NetWeaver BW Simplified Architecture of a typical BW/BI Landscape
SAP Business Objects BI 4.X Platform
C++, JAVA,…
SAP BW ABAP
Any DB
SAP BW
JAVA
SAP BW
Accelerator
Sources
Data
Warehouse
Reporting
Platform
Front End
Data Services
SAP HANA DB
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 3 Internal
The BusinessObjects BI Product Portfolio comprises:
• The BI 4.X Platform (older release: XI 3.1)
• The Client Tools:
• SAP BusinessObjects WebIntelligence (WebI)
• SAP BusinessObjects Dashboards (formerly: XCelsius)
• SAP Crystal Reports
• SAP BusinessObjects Analysis, edition for OLAP
• SAP BusinessObjects Analysis, edition for Microsoft Office
• SAP BusinessObjects Design Studio
• SAP Lumira
• SAP BusinessObjects Explorer
• SAP BusinessObjects Mobile App
• SAP BusinessObjects Live Office
The BI Platform is usually deployed with SAP NetWeaver BW or any database as data source.
The SAP BusinessObjects BI Platform SAP Analytics Portfolio
Learn more on
www.sap.com
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 4 Internal
Bi Upgrade Challenge - General upgrade path & process
BI 4.1
BOE XI 3.x
BOE XI R2 SP2+
BOE XI
CE8, CE9,
CE10
E5, E6
Main Steps:
Setup the new landscape with the new software version
Move the BI content from the existing system to the new one
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5 Internal
SAP Business Objects Business Intelligence Maintenance strategy
Currently SAP offers with SAP Business Objects Business Intelligence a comprehensive BI solution.
The following maintenance durations apply for every release family of the SAP BusinessObjects
Business Intelligence platform:
Seven years of mainstream maintenance
Two years of priority-one support
For the BI Platform releases 3.1 and 4.0 the end of mainstream maintenance is reached end of 2015.
Customers should understand SAP’s maintenance strategy and aligned their own project plans
accordingly. Customer should consider to upgrade from version BI 3.1 or BI 4.0 to BI 4.1 to switch to a
BI version that is covered by mainstream maintenance.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 6 Internal
Manage your BI 4 upgrade - Key Links
Upgrade microsite
www.sapbusinessobjectsbi.com
BI Innovation Value Calculator
www.sap.com/BIcalculator
BI Upgrade Value Calculator
www.sap.com/BIupgradecalc
Web Intelligence calculation engine changes
http://scn.sap.com/docs/DOC-43479
BI Maintenance
http://service.sap.com/pam
http://service.sap.com/maintenance
BI Platform Features by version matrix
http://scn.sap.com/community/bi-platform/blog/2013/02/13/bi-platform-feature-by-version-matrix
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 7 Internal
SAP MaxAttention Strategic engagement for continuous
business innovation and co-innovation
SAP ActiveEmbedded
Enhanced engagement for optimization of solutions
and accelerating adoption of game-changing technology
SAP Enterprise Support The foundation to implement,
operate, and innovate better
Your engagements for success, innovation, and growth
Lifetime Support by SAP Active Global Support
Co
-in
no
va
tio
n
New
tech
no
log
ies
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 8 Internal
Premium Engagements - Build and Run SAP Like a Factory
Innovation Control Center
Build SAP like a factory
Reduce implementation cost
Reduce time to value
Smoothen transition to operations
Avoid unnecessary modifications
Mission Control Center
Enhanced Back Office
Direct access to unmatched
expertise from SAP
Leveraging the entire SAP ecosystem
Faster issue resolution
Operations Control Center
Run SAP like a factory
Improve business continuity
Higher degree of automation
Better business performance
Reduce total cost of operations
SAP Solution Manager Customer
SAP
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9 Internal
SAP Solution Support offers essentially the entire standard service portfolio known from the
SAP Suite and NetWeaver-based applications also for the BusinessObjects BI Platform suite.
That includes:
• Assessment services to evaluate the technical platform and operations procedures
• Optimization of Reporting and Planning Applications end-to-end
• Empowerment for System Administration and Operations
AGS Service Offering For SAP BusinessObjects BI
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10 Internal
SAP Service Plan for a Customer BI Project Example of a service plan for premium engagement with SAP
AGS Services for implementation… and operation
Expertise on Demand / Product Engineer on Demand
SAP Technical Quality Manager
Blueprint ready Integration / User
Acceptance Test Volume test Project Start BI Release Upgrade Go-live
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11 Internal
Premium Support Services 1/2 MaxAttention / ActiveEmbedded
Service Name Service Description
As
se
ss
me
nt
SAP Solution Management Assessment (SMA) Onsite assessment service to evaluate the end-end scenario in
production
SAP Technical Integration Check (TIC) Onsite assessment service to evaluate the end-end scenario in
a implementation project before golive
SAP Technical Feasibility Check (TFC) Onsite assessment service to evaluate the end-end scenario in a
implementation project before the implementation project has
started
SAP Technical Integration Check for Upgrade
(TIC4 Upgrade)
Onsite assessment service with a focus on upgrade to evaluate
the end-end scenario in a implementation project before golive
Em
po
we
rmen
t
SAP System Administration (SysAdmin) Onsite knowhow transfer service to educate the operations team
to administrate a BI solution
Op
tim
i
za
tio
n
SAP Business Process Performance Optimization (BPPO) Onsite hands-on service to improve performance of a BI solution
SAP EarlyWatch Check Remote system check of a BI solution
SAP Going Live Support (GLS) Remote system check of a BI solution before and after golive (2
sessions are delivered)
SAP Volume Test Optimization (VTO) Onsite hands-on volume test support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 12 Internal
Premium Support Services 2/2 MaxAttention / ActiveEmbedded
Service Name Service Description
SAP RDS for Application Lifecycle Management - SAP
ESRV Change Control Management This onsite service introduces and implements enhanced change and
transporting features (CTS +) within Solution Manger for a BI landscape
SAP ESRV RSLAF Application Operations - SAP ESRV
Solution Manager Starter Pack During this onsite service the SAP Solution Manager is connected to the BI
landscape and the basic configuration in SAP Solution Manager is configured
SAP ESRV RSLAF Application Operations Monitoring and
RCA - SAP ESRV Application Operations Setup
During this onsite service the BI Monitoring Application within Solution
Manger is configured for a BI landscape
Expert-on-Demand (EoD)
EoD is a remote service offering for SAP´s MaxAttention and Active
Embedded customers to request professional assistance directly from an
SAP experts. EOD is considered a contingent line item in a premium support
contract.
Product Engineer on Demand (PED) PED is designed for SAP´s MaxAttention and Active Embedded customers
which need an enhanced level of remote product support for a specific SAP
product.
Technical Quality Mananger (TQM)
The SAP on-site team consists of a technical quality manager and several
technical experts. The technical quality manager is your central point of
contact for the engagement and he or she has in-depth knowledge of your BI
solution and your implementation or upgrade projects
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13 Internal
Support Services for ES customers SAP Enterprise Support
Service Name Service Description Delivery
SAP CQC Going Live Support Remote going live support service Remote
SAP CQC EarlyWatch Check Remote system check of a BI solution Remote
SAP CQC Going Live Functional Upgrade Check Remote system check of a BI solution with upgrade focus Remote
SAP CQC Business Process Performance Optimization Remote performance improvement service of a BI solution Remote
SAP CQC Upgrade Assessment Remote upgrade assessment of a BI solution before golive Remote
SAP CQC for Implementation Remote going live support service Remote
Tool & Process Setup: Promotion & Version Management
(LCM) https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotoc
ourse=X&courseid=70203112
Via Support
academy
Tool & Process Setup: Relational Universe: Optimization
and Best Practices https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotoc
ourse=X&courseid=70205114
Via Support
academy
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Business Objects Supportability Empowerment for Monitoring and Operations
Expert-Guided Implementations (EGI) on the SAP Enterprise Support Academy http://service.sap.com/esacademy
Remote Supportability for SAP customers :
1. Set up Remote Access: SAProuter or Netviewer
2. Set up Diagnostics Tools: Remote Support Component or Solution Manager
For details refer to the following link: https://service.sap.com/remote-supportability
Only Enterprise Support and PSLE customers are currently entitled to consume EGI services.
EGI Name Details
Running SAP Business Objects BI 3.1 & BI 4.0: SAP Solution Manager 7.1 configuration SAP
Business Objects BI 4Expert Guided Implementations https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocours
e=X&courseid=70203181
Tools & Process Setup: Business Intelligence Monitoring & Troubleshooting https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocours
e=X&courseid=70216462
Optional:
Tool & Process Setup: End-User Experience Monitoring Reporting Analytics: https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocours
e=X&courseid=70204239
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15 Internal
Overview 1/3
Service Offerings for BusinessObjects BI by Category
360° Review • SAP Solution Management Assessment (SMA)
• SAP Technical Integration Check (TIC)
• SAP Technical Feasibility Check (TFC)
• SAP Technical Integration Check for Upgrade (TIC4Upgr)
• SAP CQC Upgrade Assessment
Performance
Optimization
• SAP Business Process Performance Optimization (BPPO)
• SAP CQC BPPO
Health Check
Go-Live Support
• SAP EarlyWatch Check
• SAP CQC EarlyWatch Check
• SAP CQC Going Live Functional Upgrade Check
• SAP Going Live Support
• SAP CQC Going Live Support
• SAP CQC for Implementation
Scalability • SAP Volume Test Optimization (VTO)
Empowering • SAP System Administration
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 16 Internal
Overview 2/3
Service Offerings for BusinessObjects BI by Category
Operations • SAP Rapid Deployment Solution (RDS) for Application Lifecycle Management -
SAP Engineering Service (ESRV) Change Control Management During the service the enhanced change and transporting features (CTS +) within Solution Manger
are implemented/configured for a BI landscape. The development organization is being trained to
take advantage of SAP’s transport management capabilities
• SAP Engineering Service (ESRV) run SAP like a Factory (RSLAF) Application
Operations - SAP ESRV Solution Manager Starter Pack During the service SAP Solution Manager is connected to the BI landscape and the basic
configuration in SAP Solution Manager is being established. The operations team is being trained to
take advantage of SAP’ operations capabilities in Solution Manager.
• SAP Engineering Service (ESRV) run SPA like a Factory (RSLAF) Application
Operations Monitoring and Root Cause Analysis (RCA) - SAP ESRV Application
Operations Setup During the service the BI Monitoring Application within Solution Manger is configured for a BI
landscape. The operations team is being trained to take advantage of SAP’ monitoring capabilities in
Solution Manager.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17 Internal
Overview 3/3
Service Offerings for BusinessObjects BI by Category
EOD • Expert on demand (EOD)
EoD is a remote service offering for SAP´s MaxAttention and Active Embedded
customers to request professional assistance directly from an SAP experts. EOD is
considered a contingent line item in a premium support contract.
PED • SAP Product Engineer on Demand (PED)
is designed for SAP´s MaxAttention and Active Embedded customers which need
an enhanced level of product support. The PED service has been developed as
remote service to provide enhanced support experience with a product specialist
for a particular software component. EOD is considered a contingent line item in a
premium support contract.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18 Internal
Business Objects Supportability Important Links
Topic Link
Remote Support
Component
Website: http://service.sap.com/rsc
Forum: http://forums.sdn.sap.com/forum.jspa?forumID=506
BusinessObjects
Remote Supportability
Website: http://service.sap.com/access-support
Website: https://service.sap.com/remote-supportability
Forum: http://forums.sdn.sap.com/forum.jspa?forumID=506
Application Lifecycle
Management
Website: http://service.sap.com/alm
Community: http://www.sdn.sap.com/irj/sdn/alm
Solution Manager Website: http://service.sap.com/solutionmanager
WIKI: http://wiki.sdn.sap.com/wiki/display/TechOps/Home
Monitoring WIKI: http://wiki.sdn.sap.com/wiki/display/TechOps/BiMon_Home
Questions
Thierry Siraut Specialized Service Engagement Manager SAP Premium Engagement
SAP Belgium – Luxembourg +32 486 136 488
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20 Internal © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Thank you