Betty Watson

Agenda

About Harmonic

Challenges and Opportunities

Solutions Implemented

Results & What We Learned

About Harmonic

Leading global provider of

versatile, high performance

video delivery solutions

Headquartered in

Sunnyvale, CA

(NASDAQ: HLIT)

~$400M revenue run rate

650 employees worldwide

111

MonthlyMonthly ForecastingForecasting - - Current ProcessCurrent Process

W Days

Sales Product Marketing Operations

CEO Staff

PMs, SLS, Ops Meet

5-8 2-3 5-9 61 3 10

1st P

ass

Sum

mary

Appro

val

Sale

s FC

ST

by P

roduct

1st P

ass

Sum

mary

Fin

al

Fin

al B

uild

Pla

n

Sum

mary

Appro

val

First MRP run from

new Ops Plan upload3 days

Planning creates

an Operations Plan

=> MktingForecast

Run reports and programs to

manipulate data

2 days

Complete CSD & BAN Plans

2 days

Planners review BAN & CS Ops Response

Prep, Analyze,adjust.1.5 day

Review with Dir. SCM, Mfg, then make adjustment

1/4 day

Purch./ planning begin working MRP

requests

Executive review & approval of the Operations Plan

1 day

The approved Plan is distributed

by Planning 1 day

Planning reviews

MRP makes adj. to Purch.

Mfg

Our Environment:Our Environment:Sales/Marketing Forecasting ProcessSales/Marketing Forecasting Process

Our Solutions

Salesforce.com (250 seats)– Sales and marketing

– Service and support

Oracle EBS– ERP

BigMachines– Quote and configure

Right90– Product forecast

Business Need for Integration

Need to entice Sales

with Orders & Cases

information

Need to integrate

Customer, Product,

and Order information

Business Need for Integration

Need to Manage

Pricing/Discount

Need to Forecast at

Product Detail Level

Need to Turn Quotes

into Orders & Close

Opportunities

Business Need for Integration

Need Asset Information

bi-directional

Need Entitlement Info

Need Engineering Bug

Tracking Information

Need to Send Repair

Data to Quality DB

Oracle to SFDC

Oracle to BMI to Oracle

Oracle to Right90

Oracle to SFDC to Oracle

SFDC to Legacy Apps

Integration Solution Chosen: Cast Iron

Project Milestones and Timeline

Q1 Q2 Q3 Q42008

07/08

10,11/08

10,11/08

01/09

Phase I:

Phase II:

Phase III:

Phase IV:

Sales & Marketing

99.9%

90%

Quote/Configurator

90%

Forecasting

45%

SupportForce

Lessons Learned

It Works!

Know your Data; Let the Data Drive the Process

Get the Best Resource Possible

Thank You!