Arizona’s Legal Technology

May 19, 2010

Introductions

Founded in 1986 to provide document management to legal industry

Provides IT support to law firms of all sizes◦ Support Assist◦ Total Support◦ Document Management Support

Services also include:◦ Business phone systems◦ Backup Disaster Recovery

About Total Networks

What technology tools are Arizona’s law firms using?

Total Networks sent survey to Arizona law firms

Software Comparison

Litigation SupportPractice Management

Conco

rdan

ce

CT Su

mm

atio

n

2%

14%

2%

16%14%

2%7%

26%

12%7%

12%12%14%

Software Comparison

Document Management Research

35%

5% 2%

LexisN

exis

Wes

tlaw Leg

al R

esea

rch

19%

30%

“iManage is the absolute best document management program there is for organizing each client's directory, providing document numbers, and all of the other features the program offers.”

“Omega is a great system because it is so all-inclusive.”

“ProLaw is a very comprehensive system and easy to use.”

“The CaseMap Suite works well for attorneys - flexible. It has great technical support, and they continue to improve the software's features regularly.”

“Amicus: Easy use interface; good at calendaring and docketing.”

“Timeslips is a solid billing and time keeping program.”

“TABS: The case management/calendaring portion works well.”

What Works Well

“TrialDirector: not particularly intuitive” “TrialWorks: We don't like at all” “Summation has poor technical

support, and they're over-priced” “Equitrac is extremely over-priced & is

extremely slow” “Making double entries between

Timeslips and Quickbooks is a recipe for error and a time killer”

“redundant to enter things between

Amicus, TimeSlips and QuickBooks”

What Isn’t Working Well

iManage WorkSite

Pros Cons

iManage is highly customizable and can be tailored to meet the unique needs of almost any firm

“Great to create paperless office”

Most used document management software in the legal industry

Superior functionality

Software cost and hardware requirements may make it cost-prohibitive for the smallest firms

The multitude of ways that things can be done in iManage make user training and follow-up a must. If users are left to figure it out on their own, they may discover a difficult way to do something that would otherwise be very simple

PC Law

Pros Cons

“Easy to use” “Easy to manage” “Very stable” Compliments Time

Matters

Very limited case management

Does not scale well for very large firms

User interface is dated

Omega

Pros Cons

“Omega is a great system because it is so all-inclusive: billing, timekeeping, docket, client matter control.”

“Functions well” Good local support

“No globalization, too many steps to perform simple tasks/functions”

“Troublesome, and does not seem to gather feedback from their customers”

“Does not highlight the target word when performing spell check, so you have to read the entire entry to find the selected word and context”

“Omega is not user friendly, limited information allowed on file labels”

“outdated”

ProLaw

Pros Cons

“Comprehensive system and easy to use”

“An integrated software for both front and back office and has docketing modules for IP Firms”

“Auto allocation of fee income into o/a and w/a profit centers”

“Integrates with Westlaw for billing purposes”

Integrates with iManage

“No preset report for cash receipts by billing attorney”

“Incompatible with WordPerfect”

User interface requires a learning curve

Migration from Sybase to SQL server can be expensive

Westlaw

Pros Cons

“Integrates well with ProLaw”

“Very user friendly and you are able to contact them with questions and received a quick and helpful response.”

“Expensive”

TABS

Pros Cons

“The case management/calendar-ing portion works well”

Simple network deployment; requires minimal time to set up on work stations

“The accounting portion of TABS is really bad. Becomes very cumbersome when needing locations/departments”

Time Matters

Pros Cons

Integrates relationships of contacts, documents, matters

Docketing feature-rich Integrates well with

iManage Total Networks is

certified

Older versions don’t integrate well with mobile devices

Multitude of features requires guidance during system implementation

Customization not always implemented

How to Create a Paperless Office

Kevin Newell, Hymson Goldstein & Pantiliat

Eliminate all those file cabinets!

Go from this… …To this!

Document Management Solutions

None

Other

Worldox

Open Text/Hummingbird

Interwoven/iManage

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

9%

6%

10%

33%

41%

10%

9%

9%

29%

43%

9%

11%

10%

26%

45%

6%

6%

10%

26%

47%

Document Management System Market ShareSource: ILTA Technology Survey, August 2009

2009200820072006

Other Network Solutions

Total Networks

Tapeless Backup

Total Networks is Platinum reseller of Fonality – Big business phone system for small business price

HUD (Heads Up Display) – powerful application that connects your phone, your desktop, and your organization in one easy-to-use interface

Business Phone Systems

Questions or Comments?

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