Welcome to

Let’s Take IT Outside: Extending Your IT Service Catalog

December 18, 2014

Hi, I’m Brandon

Bradon MillerCustomer Success Manager, Samanage

What Are We Covering Today?● What does a service request

look like?

● How do you build out a Service Catalog?

● 5 examples on how you can use the Samanage Service Catalog within your IT department and beyond...

600+CUSTOMERS

48COUNTRIES

42SUPPORTED LANGUAGES

250%GROWTH YOY

1,000,000+ASSETS MANAGED

SERVICE MANAGEMENT USED BY ANY DEPARTMENT AND ANY EMPLOYEE

What We’re Hearing Clients Really Want (and Really Need)

So, What Makes Samanage Different...Instant value: Clients are able to get up and running in 14 days

Code-free customization: No professional services needed

ITIL-ready: The sophistication you need (without the complexity you don’t)

Revolutionary, Streamlined UI: Our product is fun and easy to use

Keeping you on the cutting edge of ingenuity: Continuous deployment

Unified ITSM and ITAM: Easily connect the dots among people, assets and incidents

“What we saw with Samanage was almost identical to what ServiceNow was offering but

much easier to use and customize, and at a better price point."

-- Eric Feldman

Director of IT

The Riverside Company

SAMANAGE CUSTOMERS

© 2014 Samanage. All rights reserved.

Samanage Customers Using Service Desk Outside of IT

32% of customers surveyed are using the Samanage IT

Service Desk in departments outside of IT.

Of those customers using the IT service desk outside of IT, 48% of them are

using it in their HR department.

© 2014 Samanage. All rights reserved.

What is Service Catalog?A list of services that your IT help desk provides.

Service Request

Service Fulfillment

SLA & Reporting

Service Description

Time Frames

Fulfillment Process

Cost

Self-Service Portal

ServiceCatalog

Components

© 2014 Samanage. All rights reserved.

ITIL + Service CatalogBusiness

Requirements

IT Capabilities

Service Catalog

SERVICE DESIGN

Service Catalog Management

Service Level Management

Availability Management

Capacity Management

Information Security Management

Supplier Management

© 2014 Samanage. All rights reserved.

Benefits of a Service Catalog

Increased ProductivityAutomation

UniformityStrategies

Streamline

Measurable

Reduce Costs

SLA

© 2014 Samanage. All rights reserved.

Customer Use Cases - Service CatalogITLaptop loaner program Automate how your users request laptops, which ones they get, and when they should be expected back.

HR Streamline employee onboarding with the Samanage service catalog, allowing you to capture important information for new hires.

Issuing a new iPhone Allow your users to request new equipment with different options, such as phone color or memory - reduce the time spent on checking options and configurations

Finance Make sure your expense reports never get forgotten again with processes that can be scheduled to repeat when you need them.

Request software licenses Allow your users to request software licenses or access to cloud applications.

Facilities Automate HVAC requests, light bulb changes, and other repairs to ensure each site is in working order.

Let’s go in for a closer look...

Start your free trial and test it yourself: www.samanage.com/signup.html