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Fujitsu’s New Office Workplace (now2) covers Fujitsu’s internal IT workplace management throughout its lifecycle.Murat Güven, Program Manager for Workplace at Fujitsu, explains how Fujitsu is taking its own medicine. Standardization and automation ensure highest service quality and raises Fujitsu’s end users’ productivity, while reducing risks and costs.
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Optimizing O i h h Operations through Managed ServicesManaged Services
Room 4
Optimizing Operations through Managed Services – Room 4
Reshaping IT Face IT: Fujitsu’s Well Managed Workplace “now2” combines Cost Effectiveness with End User Satisfaction
Murat GüvenMurat GüvenProgram Manager WorkplaceFujitsu
12:30 h
1
12:30 h
2
Face ITFujitsu’s Well Managed Workplace “now2”
Copyright 2011 FUJITSU
Fujitsu’s internal CEMEA&I IT Workplace
General information: New Office Workplace
4 Copyright 2011 FUJITSU
Fujitsu’s Internal CEMEA&I IT Architecture
Enterprise StrategyEnterprise Strategy
BusinessBusiness BusinessBusiness BusinessBusiness BusinessBusiness BusinessBusiness BusinessBusinessBusinessProcessBusinessProcess
BusinessProcessBusinessProcess
BusinessProcessBusinessProcess
BusinessProcessBusinessProcess
BusinessProcessBusinessProcess
BusinessProcessBusinessProcess
Business Applications & SupportCIO Task:CIO Task:
Workplaces and Mobility Solutions
Closethe Gap
IT ServiceDesk
Security &BusinessContinuity
p y
Infrastructure Services and Support
IT Infrastructure & ServicesData and Voice Networks
Copyright 2011 FUJITSU5
now2 Client Lifecycle Management
ConsultConsult Strategy – clear IT roadmap (hardware, software, services)Strategy – clear IT roadmap (hardware, software, services)
DevelopDevelop Structured selection of the suitable IT portfolioStructured selection of the suitable IT portfolio
ProcureProcure Customer-specific web shop with approval workflow –self service and automation
Customer-specific web shop with approval workflow –self service and automation
DeployDeploy Efficiency of provision (personalized SW installation and delivery ex works)
Efficiency of provision (personalized SW installation and delivery ex works)
ManageManage S it d il bilit f th li t t th hi h t d i t itS it d il bilit f th li t t th hi h t d i t itManageManage Security and availability of the client to the highest degree – integritySecurity and availability of the client to the highest degree – integrity
SupportSupport Automated self-healing systems through AIS – efficiencyAutomated self-healing systems through AIS – efficiency
RetireRetire Return old equipment and remarketing or environment-friendly disposal – resource protection
Return old equipment and remarketing or environment-friendly disposal – resource protection
SupportSupport Automated self healing systems through AIS efficiencyAutomated self healing systems through AIS efficiency
Copyright 2011 FUJITSU6
Customizing Services: Desk View Load®
BuildM t
BuildM t
On-site I t ll ti
On-site I t ll ti
Customization S i
Customization S iManagementManagement
OS
InstallationInstallation
Customer LAN
ServicesServices
Client System
Module
D i HDD DistributionDriver Module
HDD
Customer Applications
OperatingFujitsu CEMEA&I Factory
Distribution
Customer Module
p gSystem
Drivers
DeskView Load® is a new technology and a process from Fujitsu CEMEA&I. DeskView Load makes it possible to customize and personalize business clients ex works
Copyright 2011 FUJITSU
and therefore enables better, quicker and more cost-effective delivery.
7
now2 Webshop
Simple and structured design including approval process –i f lf i f l l d ffi i
Copyright 2011 FUJITSU
mapping of self services for corporate employees leads to efficiency.
8
now2 Software
Simple and structured design including approval process –i f lf i f l l d ffi i
Copyright 2011 FUJITSU
mapping of self services for corporate employees leads to efficiency.
9
now2 Technical FactsSoftware Distribution based on Microsoft SCCM
Patch management with ITCU, ITMU (Security Updates)O W f i t ll tiOwn Wrapper for installationsSoftware Pool at all locations (>10 employee)
PlatformsPlatformsWindows XP Professional SP3 (unattended installation)Windows Vista Enterprise SP2 (BDD with WIM)Windows 7 Professional SP1 (BDD with WIM)Multilingual (14 languages)Enterprise- Common- and Individual-SoftwareEnterprise-, Common- and Individual-Software• Wise Packaging Studio• MSI Technology
Local Admin Rights (open client)Global Group PoliciesU ifi d L S i t
Copyright 2011 FUJITSU
Unified Logon Script
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Client Health & Performance Check
Carried out by MicrosoftNow2xp:• “In general, the client is in very good condition.
The tests and analysis of the log files didn't show serious deficiencies or security vulnerabilities.“y
Now2vista:• “Overall rating: 2.0”
now2virtual / now2win7 - MS Services Risk and Health Assessment Program for Windows Desktop (WDRAP) :• “In summary the Fujitsu Managed Workplace and Managed Virtual Workplace
based on Windows 7 and the environment it is managed in are in a very good
Copyright 2011 FUJITSU
based on Windows 7 and the environment it is managed in are in a very good state and meet the overall Microsoft recommendations.”
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now2 Internal Customer SatisfactionHow satisfied are you with your now² client in general?
76% very satisfied + satisfied
70,00%
60,16%60,00%
,
40,00%
50,00%
15,79% 14 44%20,00%
30,00%
14,44%
6,72%
1,39% 1,49%0,00%
10,00%
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0,00%very satisfied satisfied indifferent sligthly dissatisfied very dissatisfied don't know
Copyright 2011 FUJITSU
IT Workplace RoadmapFujitsu’s Internal CEMEA&I IT Workplace Roadmap
20112011 now2virtualnow2virtual
20092009
now2win7now2win720102010
20092009
20082008
20072007now2vistanow2vista
20062006
20052005 22
now2thinnow2thin
now2mobilenow2mobile
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20052005 now2xpnow2xp
Copyright 2011 FUJITSU
now2 Roadmap
Operating System ClientsWorkplace Strategy is Windows 7 Enterprise – Recommendation: Migration in
/ S “2011/2012 to ensure „Mainstream Support“Aligned Migration to SCCM 2007 internally already started / in place in customer environments (SCCM 2012 planned)Managed Mobile Strategy: Focus on MS Phone 7, Android and Apple iOS
BrowserStandard-Browser is IE 8. IE9 planned for 2012
Office: Standard Version is MS Office 2007Standard-Version is MS Office 2007Migration to Office 2010 SP1 with migration to Sharepoint 2010, Exchange 2010, Lync 2010
Copyright 2011 FUJITSU
No MS Office 365
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now2 Lifecycle – Deployment CourseWorkplace Lifecycle decision depends on:
SupportB k ffi Lif lBackoffice LifecycleCorporate Service RoadmapTechnology (Security, Mobility, HW/SW)Technology (Security, Mobility, HW/SW)
Total number of
„„earlyearly adopteradopter““
u be omanaged
clients
„late followers“- Optimized IT infrastructure
enables HW refreshthrough soft-rollout - Deployment with more
efforts depending on IT
Preparation Preparation
p ginfrastructure maturity
- Risk of hitting End ofMainstream Support
15
Years1 2 4
New ReleaseNew Release5
New ReleaseNew ReleaseCopyright 2011 FUJITSU
How Mature is your IT Infrastructure?Identify where you are and where you want to be according to
Gartner IT Infrastructure Maturity Model1
Mi ft I f t t O ti i ti 2Microsoft Infrastructure Optimization2
2
Uncoordinated,manual infrastructure
Managed IT infrastructurewith limited automationand knowledge capture
Managed and consolidated IT infrastructure with exensive automationKnowledge capture
Fully automatedmanagement, dynamicresources usageBusiness linked SLAsK l d t
2
Knowledge capture and reused Knowledge capture
automated and useautomated
1
Little to no focus on IT infrastructure and operations
Managing IT like abusiness; customer-focused; proven,competitive
Realization; beginning totake actions to gainoperational controland visibility
Gaining efficiencies and service quality through standardization, policy development
Moving to a managedenvironment
Trusted partner to thebusiness for increasing
development, governance structures and proactive processes
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environment the value and competitiveness ofbusiness processes
Copyright 2011 FUJITSU
Extended View
Fujitsu’s Internal CEMEA&I Extended view of the IT infrastructure: Critical Success Factors
PeoplePeopleSupport by the top managementA central IT team set up as a service unitCountry and service managers appointed
Support by the top managementA central IT team set up as a service unitCountry and service managers appointed
PoliciesPolicies
The standard workplace has been declared to be mandatoryOne brand has been established for the clientA hardware and software road map introducedResolute use of security guidelines
The standard workplace has been declared to be mandatoryOne brand has been established for the clientA hardware and software road map introducedResolute use of security guidelinesResolute use of security guidelinesResolute use of security guidelines
ProcessesProcessesConcentrate on incident, configuration and change management + license managementParts of the entire lifecycle with
Concentrate on incident, configuration and change management + license managementParts of the entire lifecycle with
Gartner Fujitsu CEMEA&I
the highest ROI are improved firstthe highest ROI are improved first
ProductsProducts
Management SoftwareProducts carefully chosen (e.g. SoftwareDistribution Monitoring etc)
Management SoftwareProducts carefully chosen (e.g. SoftwareDistribution Monitoring etc)
Policies
People
ProcessesProcesses
Products
PricePriceProductsProducts Distribution, Monitoring etc)
Hardware and software rationalization and consolidation
Distribution, Monitoring etc)Hardware and software rationalization and consolidation
Achieve TCO of a "well managed Achieve TCO of a "well managed
ProcessesProcesses
Policies People ProcessesProcesses Products Price
Copyright 2011 FUJITSU
PricePrice workplace“Have a transparent costing structureworkplace“Have a transparent costing structure Complete view of the IT infrastructureComplete view of the IT infrastructure
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now2virtual Desktop Infrastructure
18 Copyright 2011 FUJITSU
now2virtual Expectations
19 Copyright 2011 FUJITSU
Optimized Desktop Scenarios
Mobile WorkerPower UserTask Worker
Standard appsLimited set of apps
High performanceIndividual apps
Standard appsPersonalization
External User
Standard appsPersonalization
Standard appsPersonalization
KnowledgeWorker
Limited set of appsCentral dataOnline usage
Security
Individual appsPersonalizationOnline usage
Local & central dataSecurity
PersonalizationLocal data
Offline usageRemote access
Smartphone
PersonalizationCentral dataOnline usage
Non-corporate devicesSecurity
PersonalizationCentral dataOnline usageStatic accessHome office
One size does not fit all!
20 Copyright 2011 FUJITSU
One size does not fit all!
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Ten Years of now2
21 Copyright 2011 FUJITSU
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