Digital Transformation (Implications for the CXO)

Digital TransformationImplications for the CXO

@IndusaITSol

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Agenda

Digital Transformation

Role of the CXO in Digital

Transformation

Transforming to a Digital Business

Takeaways for You


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Digital TransformationOverall organization growth.

CEO

TCO and increased ROI.CFO

Zero downtime. New technology adoption.

CIO

Anywhere and anytime access to data. Seamless Customer engagement. CMO

CHRO

Better Collaboration. Increased productivity.

Advanced Analytics

Enhanced Collaboration

Automation

Innovation

Why Go Digital?

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CXO priorities

CXO - Digital Transformation Top of Mind in 2016

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How Can You Digitally Transform Your Business?


ANALYTICS Actionable and relevant insights

into your business to achieve a competitive edge

CLOUD Drive innovation and lower costs

with agile and scalable cloud solutions

CRM Customer engagement solution that delivers a real-time 360 degree view of your customer COLLABORATION

Manage documents, share data and collaborate with employees across the enterprise

ERP A complete business-management software—

a suite of integrated applications

IOT Leverage sensor technology through integration with business applications

.

MOBILE Harness the power of a mobile-first journey

with industry-specific solutions

.

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BI and Analytics

Transform data into intelligent action

Mobile BI: Share business insights across your

organization

Advanced analytics: Analyze data at enterprise scale

Hybrid BI: Access data on-premises, in the cloud, or both

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Power BI

Power BI is a cloud-based business analytics service that enables• Fast and easy access to your

data• A live 360º view of your

business• Data discovery and

exploration• Insights from any device• Collaboration across your

organization• Anyone to visualize and

analyze data

Experience your data. Any data, any way, anywhere.

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Power BI

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Customer Relationship Management (CRM)

Sales CapabilitiesAccountability

Customer Insights

Planning and Management

Collaborative Selling

Mobile Sales

Sales Analytics

Cross-channel service

Agent enablement

Self-service

Knowledge

Social care

Service intelligence

Service Capabilities Marketing CapabilitiesMulti-channel campaigns

Lead management

Sales collaboration

Social marketing

Marketing analytics

Social CapabilitiesSocial listening

Social analytics

Social CRM

Social engagement

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CRM Key FeaturesAccount and Opportunity

Management

Business-wide social accessDiscover, share, and connect around customers with Yammer

Communication tools Reach experts throughout the organization – or even your customers - with embedded presence, text, phone and video conference via Skype

Marketing collaborationGain visibility into how marketing calendar and campaigns impact accounts. Provide input into targeting and subscribe to alerts.

Collaborative Selling and Customer Care

CRM for OutlookIncrease adoption by aligning with how team members want to work

Guided business processDrive your teams towards desired outcomes with recommended next steps

Comprehensive viewGain visibility into past and planned customer interactions and activities across marketing, sales, and service

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Business Analytics

CRM Key Features

Embedded dashboardsAt-a-glance insights about the overall business and track progress against key performance indicators

Interactive reportsEasily investigate and take action with drill-down, interactive capabilities

Advanced analyticsEmpower your teams with powerful analytic tools to conduct self-service analysis

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Mobile Access

CRM Key Features

Tablet and phone solutionsMake every second count and increase productivity by enabling team members to work seamlessly on tablets and phones

Voice commandsUse natural language voice commands to quickly manage CRM data

AnalyticsAccess customer and business insights anywhere and anytime

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Internet of Things

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Enterprise Mobility

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Question for the Room

When you think of Digital Transformation? What are your primary business objectives and challenges?

Operational efficiency and growth?

Customer engagement? Quicker time-to-market and

delivery excellence? Business Simplification?

Digital Transformation - Use Cases

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A leading manufacturer of motors and controls renovated their core technologies, extending new functionalities and leading to a complete digital transformation

• Migration of ERP ecosystem to the cloud• CRM Online implementation to automate basic business

processes• Mailbox migration to O365 and SharePoint Foundation migration

from a hosted provider to Azure• Data analytics using Power BI and Azure Data Catalog as a data

dictionary • Application development for better workflow and file

management “It was an entirely new experience for us and has been a positive one. Our engineers have been able to work seamlessly with this model to produce highly innovative solutions. From the initial stages of deployment, we have noticed a significant increase in productivity.”

- Director IT

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A leading manufacturer of coatings has digitally transformed its business step by step

“Investment in strong IT capabilities, combined with organizational and process changes intended to leverage those investments, will serve as a foundation upon which the organization can continuously envision and implement new forms of digital transformation.”

- Chief of Strategy

• Implemented an enterprise-wide ERP, and advanced Supply Chain Management system; and later invested in a CRM system

• Centralized its order taking process into a single corporate call center

• Field Sales mobile app for real-time transactions

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IoT capabilities offer new opportunities to a leading manufacturer of ACs and looks to earn $200 billion from IoT alone by 2020.

• An AC remote control mobile app that connects with AC using Access Point or WiFi mode

• Allow access to all the features of AC remotely from anywhere • Provide security alerts through vibration sensors and fire sensors• Deployed the server on Azure cloud that manages the ACs

connected thru WiFi

“New technologies such as big data and IoT are spreading worldwide and therefore we need to have our own business model changed rapidly. The overall opportunity size for the company in the IoT space is over $2 trillion. We expect to get at least 10% of that market by 2020,”

- Senior Vice President, Social Innovation and Global Industries

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A well-known distributor of sporting goods and athletic equipment, footwear and apparel intelligence with various retail stores and online sites

• ERP implementation for demand forecasting, planning, sales, service and more

• Implementation of a cloud CRM for customer engagement • Utilize SharePoint to distribute reports, documentation management

and manage other in-house projects• BI insight using SSIS for data analysis and accumulation• E-commerce sites on Java and support to the existing customer

facing sites

“The adoption of several enterprise applications provide our business lot of value in the sense that we can manage labour and costs and service levels much more efficiently”

- Chief Information Officer

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A leading Indian manufacturer and supplier of piping systems uses SharePoint as a collaboration tool and drives HR success with self-service forms and ERP integration

• Intranet with features like event, document management, visitor details, meeting details, company information, survey poll, announcements, birthday reminders, holiday listing, etc

• Integration with ERP - MIS reports for Dynamics NAV reports• Travel portal to manage employee grades, travel request (pre and post),

travel claims submission by employee, approval by HOD and admin, admin processing of claims, report generation, and more

“Before we do anything more we need to achieve greater productivity and efficiency with what we have in place now. Access to information made simpler including MIS reports and claims can be processed based on effective dates. The saved time can be better spent adding value in other areas of the business and we are making progress in our target of reducing paper usage.”

- HR Head

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Reimagining with Cloud

• Sunaina Raina• PCDM Cloud, SMB

West• sunainar@microsof

t.com

Transform to a Digital Business

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Did You Think Of…?Data analytics?Planning and management?

Management

Business Intelligence?ERP and LOB integration? Finance

Cloud Computing?Enterprise Mobility?IoT? Analytics?Information

Technology

Analytics and Data Visualization?Marketing Management?Digital Asset Management? Marketing

Human Resource

Collaboration Tools?Cloud Apps?

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Transforming to a Digital Business

Innovate

Operationalize

Optimize

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Q & A

Thank You

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