Digital TransformationImplications for the CXO
@IndusaITSol
© Indusa 2016. 2
Agenda
Digital Transformation
Role of the CXO in Digital
Transformation
Transforming to a Digital Business
Takeaways for You
Digital Transformation
© Indusa 2016. 4
Digital TransformationOverall organization growth.
CEO
TCO and increased ROI.CFO
Zero downtime. New technology adoption.
CIO
Anywhere and anytime access to data. Seamless Customer engagement. CMO
CHRO
Better Collaboration. Increased productivity.
Advanced Analytics
Enhanced Collaboration
Automation
Innovation
Why Go Digital?
© Indusa 2016. 5
CXO priorities
CXO - Digital Transformation Top of Mind in 2016
© Indusa 2016. 6
How Can You Digitally Transform Your Business?
Digital Transformation
ANALYTICS Actionable and relevant insights
into your business to achieve a competitive edge
CLOUD Drive innovation and lower costs
with agile and scalable cloud solutions
CRM Customer engagement solution that delivers a real-time 360 degree view of your customer COLLABORATION
Manage documents, share data and collaborate with employees across the enterprise
ERP A complete business-management software—
a suite of integrated applications
IOT Leverage sensor technology through integration with business applications
.
MOBILE Harness the power of a mobile-first journey
with industry-specific solutions
.
© Indusa 2016. 7
BI and Analytics
Transform data into intelligent action
Mobile BI: Share business insights across your
organization
Advanced analytics: Analyze data at enterprise scale
Hybrid BI: Access data on-premises, in the cloud, or both
© Indusa 2016. 8
Power BI
Power BI is a cloud-based business analytics service that enables• Fast and easy access to your
data• A live 360º view of your
business• Data discovery and
exploration• Insights from any device• Collaboration across your
organization• Anyone to visualize and
analyze data
Experience your data. Any data, any way, anywhere.
© Indusa 2016. 9
Power BI
© Indusa 2016. 10
Customer Relationship Management (CRM)
Sales CapabilitiesAccountability
Customer Insights
Planning and Management
Collaborative Selling
Mobile Sales
Sales Analytics
Cross-channel service
Agent enablement
Self-service
Knowledge
Social care
Service intelligence
Service Capabilities Marketing CapabilitiesMulti-channel campaigns
Lead management
Sales collaboration
Social marketing
Marketing analytics
Social CapabilitiesSocial listening
Social analytics
Social CRM
Social engagement
© Indusa 2016. 11
CRM Key FeaturesAccount and Opportunity
Management
Business-wide social accessDiscover, share, and connect around customers with Yammer
Communication tools Reach experts throughout the organization – or even your customers - with embedded presence, text, phone and video conference via Skype
Marketing collaborationGain visibility into how marketing calendar and campaigns impact accounts. Provide input into targeting and subscribe to alerts.
Collaborative Selling and Customer Care
CRM for OutlookIncrease adoption by aligning with how team members want to work
Guided business processDrive your teams towards desired outcomes with recommended next steps
Comprehensive viewGain visibility into past and planned customer interactions and activities across marketing, sales, and service
© Indusa 2016. 12
Business Analytics
CRM Key Features
Embedded dashboardsAt-a-glance insights about the overall business and track progress against key performance indicators
Interactive reportsEasily investigate and take action with drill-down, interactive capabilities
Advanced analyticsEmpower your teams with powerful analytic tools to conduct self-service analysis
© Indusa 2016. 13
Mobile Access
CRM Key Features
Tablet and phone solutionsMake every second count and increase productivity by enabling team members to work seamlessly on tablets and phones
Voice commandsUse natural language voice commands to quickly manage CRM data
AnalyticsAccess customer and business insights anywhere and anytime
© Indusa 2016. 14
Internet of Things
© Indusa 2016. 15
Enterprise Mobility
© Indusa 2016. 16
Question for the Room
When you think of Digital Transformation? What are your primary business objectives and challenges?
Operational efficiency and growth?
Customer engagement? Quicker time-to-market and
delivery excellence? Business Simplification?
Digital Transformation - Use Cases
© Indusa 2016. 18
A leading manufacturer of motors and controls renovated their core technologies, extending new functionalities and leading to a complete digital transformation
• Migration of ERP ecosystem to the cloud• CRM Online implementation to automate basic business
processes• Mailbox migration to O365 and SharePoint Foundation migration
from a hosted provider to Azure• Data analytics using Power BI and Azure Data Catalog as a data
dictionary • Application development for better workflow and file
management “It was an entirely new experience for us and has been a positive one. Our engineers have been able to work seamlessly with this model to produce highly innovative solutions. From the initial stages of deployment, we have noticed a significant increase in productivity.”
- Director IT
© Indusa 2016. 19
A leading manufacturer of coatings has digitally transformed its business step by step
“Investment in strong IT capabilities, combined with organizational and process changes intended to leverage those investments, will serve as a foundation upon which the organization can continuously envision and implement new forms of digital transformation.”
- Chief of Strategy
• Implemented an enterprise-wide ERP, and advanced Supply Chain Management system; and later invested in a CRM system
• Centralized its order taking process into a single corporate call center
• Field Sales mobile app for real-time transactions
© Indusa 2016. 20
IoT capabilities offer new opportunities to a leading manufacturer of ACs and looks to earn $200 billion from IoT alone by 2020.
• An AC remote control mobile app that connects with AC using Access Point or WiFi mode
• Allow access to all the features of AC remotely from anywhere • Provide security alerts through vibration sensors and fire sensors• Deployed the server on Azure cloud that manages the ACs
connected thru WiFi
“New technologies such as big data and IoT are spreading worldwide and therefore we need to have our own business model changed rapidly. The overall opportunity size for the company in the IoT space is over $2 trillion. We expect to get at least 10% of that market by 2020,”
- Senior Vice President, Social Innovation and Global Industries
© Indusa 2016. 21
A well-known distributor of sporting goods and athletic equipment, footwear and apparel intelligence with various retail stores and online sites
• ERP implementation for demand forecasting, planning, sales, service and more
• Implementation of a cloud CRM for customer engagement • Utilize SharePoint to distribute reports, documentation management
and manage other in-house projects• BI insight using SSIS for data analysis and accumulation• E-commerce sites on Java and support to the existing customer
facing sites
“The adoption of several enterprise applications provide our business lot of value in the sense that we can manage labour and costs and service levels much more efficiently”
- Chief Information Officer
© Indusa 2016. 22
A leading Indian manufacturer and supplier of piping systems uses SharePoint as a collaboration tool and drives HR success with self-service forms and ERP integration
• Intranet with features like event, document management, visitor details, meeting details, company information, survey poll, announcements, birthday reminders, holiday listing, etc
• Integration with ERP - MIS reports for Dynamics NAV reports• Travel portal to manage employee grades, travel request (pre and post),
travel claims submission by employee, approval by HOD and admin, admin processing of claims, report generation, and more
“Before we do anything more we need to achieve greater productivity and efficiency with what we have in place now. Access to information made simpler including MIS reports and claims can be processed based on effective dates. The saved time can be better spent adding value in other areas of the business and we are making progress in our target of reducing paper usage.”
- HR Head
© Indusa 2016. 23
Reimagining with Cloud
• Sunaina Raina• PCDM Cloud, SMB
West• sunainar@microsof
t.com
Transform to a Digital Business
© Indusa 2016. 25
Did You Think Of…?Data analytics?Planning and management?
Management
Business Intelligence?ERP and LOB integration? Finance
Cloud Computing?Enterprise Mobility?IoT? Analytics?Information
Technology
Analytics and Data Visualization?Marketing Management?Digital Asset Management? Marketing
Human Resource
Collaboration Tools?Cloud Apps?
© Indusa 2016. 26
Transforming to a Digital Business
Innovate
Operationalize
Optimize
© Indusa 2016. 27
Q & A
Thank You
https://www.linkedin.com/company/indusa
https://twitter.com/IndusaITSol
https://www.youtube.com/user/INDUSATechnicalCorp
Corporate Headquarters1 TransAm Plaza Dr., Suite 350Oakbrook Terrace, IL 60181, USA Tel: +1-630-424-1800
India Offices2nd Floor, GNFC Info Tower, SG RoadAhmedabad, Gujarat – 380 054, IndiaTel: +91-79-30484666 / 67
Pune IT Park, ‘C’ Building, 2nd Floor,34, Aundh Road, Pune, Maharashtra – 411 020, IndiaTel: +91 020 30201214