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User Experience
Presented by Mike Picher and Mircea Carasel
eZuce Verge multi-platform client• Releases 1 and 2
eZuce Outlook add-in
eZuce Verge Mobile
eZuce Salesforce.com integration
Framework for application integration• Presence and communications enabled applications
• Example: Zimbra integration
Here is what we will talk aboutUser experience is the single most important aspect of a UC solution
• Communication makes collaboration social
• eZuce Verge creates an immersive user experience
• Different means of communication intersect
• A new kind of client
eZuce Verge Multi-Platform ClientYour communications hub
Verge Demo
• Verge 1 is a 3PCC (Third Party Call Controller) and a IM client in the same time
• Verge 2 will evolve into a softphone with additional capabilities like Video and Screen Sharing
• Pictures below outline some of the new features:
1. Incoming call, ongoing call, transfer the call
2. Video call
3. Escalate the call into the user conference, video conference
Verge Release 2Evolving from a 3PCC client into a real softphone
Will evolve into a fully functional softphone (voice, video, screen sharing)
Verge Release 2Versatile communications client for all your needs
Availa
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Communications enables Outlook without Lync and without Exchange
Most sophisticated Outlook productivity add-on to date
Enhances employee productivity
Immersive User Experience – Outlook 2010Presence initiated communication
8
Outlook Add-in Demo
Softphone integrated with Salesforce.com to initiate calls via click-to-call
Salesforce.com contact list and openUC address book access for direct dialing
Multi-platform – also works on Mac
Screen pops for incoming calls via Verge
Availability end of Q2
Plan for release 2 to work with openACD for outbound campaigns
Salesforce.com Softphone IntegrationExample of easy application integration using Web Services API
Enterprise Mobile Access integration
Conference Bridge Control
Company Phone Book
Missed Calls
Place Calls
Direct Voicemail Access
Web / HTML5 based for easy integration
Verge MobileExtending the reach of communications
Available end of Q2
Release 4.4 API applicable to Web and mobile clients:
• SIP and XMPP client APIs for native clients
• HTTPS REST API to access user specific features and information
• HTTPS SOAP API for admin relevant remote configuration
• XML-RPC API to query XMPP presence
Release 4.4 Client Integration APIsInitial set of capabilities
Release 4.4: Client Integration APIsopenUC / sipXecs client APIs
openUC / sipXecs is meant to facilitate communications enablement of applications and business processes
This requires a versatile API applicable to Web and mobile clients
• SIP and XMPP client APIs for native clients
• HTTPS REST API to access user specific features and information
• HTTPS SOAP API for admin relevant remote configuration
• New: Push based BOSH API for XMPP over HTTP
• New: Web Socket (WS) API for bi-directional information exchange with Web and Mobile clients
• Deprecated: XML-RPC API for presence
Framework for Application IntegrationFocus on application and business process integration
Framework for Application IntegrationopenUC / sipXecs client APIs
We recognize the importance of user experience and we are focused on it
Three key elements:
• Our own clients that optimize unified experience
• Third party clients to accommodate diverse needs
• Easiest application integration following standards
Enable and drive browser based client innovation
User Experience is a Key Selling PointDiverse user community requires openness and integration
Q&A