Upload
ibm
View
183
Download
1
Tags:
Embed Size (px)
DESCRIPTION
How to approach Work practice transformation? How to embed Social Business in the way we work?
Citation preview
© 2013 IBM Corporation
What is a Group?
What is a Team?
What is a Community?
© 2013 IBM Corporation
Group
A collection of individuals who have regular contact and frequent interaction, mutual influence, common feeling of camaraderie, and who work together to achieve a common set of goals.
Team
A group of people with a full set of complementary skills required to complete a task. more than just a collection of people when a strong sense of mutual commitment that creates synergy, thus generating performance greater than the sum of the performance of its individual members.
Community
A social group of any size whose members gravitate to a specific locality or interest; or share governance, and especially share common cultural features.
© 2013 IBM Corporation
© 2013 IBM Corporation
Individuals Complete
silos Loose
connection
Guidance vs. Hierarchy
Some group members are
vocal
Some are just passive
listeners
Knowledge accumulating
Basic Knowledge
sharing No cohesion
© 2013 IBM Corporation
© 2013 IBM Corporation
Culture of SMEs-Role
Models/Experts
Team Leaders-Managers
Experts advise, they don’t
coach
Hierarchy minded
Vertical Idea progression
Separate approvals or
rejections
Not fully transparent
More coherent Business message
Team cohesion & engagement
© 2013 IBM Corporation
© 2013 IBM Corporation
Community is “We”
Self-sustainable
Self-managed
Each voice can be heard
Individual and other comm members equally recognized
Community is knowledge sharing
Collaboration & Practice sharing
High Cohesion
© 2013 IBM Corporation Community Culture
© 2013 IBM Corporation
Find and read important policy material
Keep up to date by reading company news
Learn about corporate events happening next month
Create project status updates for team members to read
Find experts in the organization on a particular subject
Participate in a discussion group on emerging business trends (Call, TR, mail chain, newsletter)
Claim working hours
Update OOO message about upcoming vacation
Congratulate a staff member on an anniversary with the Organization
Work on PBC-Career management
Recognize a team member for good work
Handle an escalation
Educational/Professional development-taking courses, training sessions, shadowing
Traditional Community Culture features
Information Exchange
© 2013 IBM Corporation
Multi-
dimensional networking
Lessons learned and
shared
Risk-taking Sharing
responsibilities
High level of trust
High level features of Social Business Community Culture
© 2013 IBM Corporation
How to start new Community Culture?
Create a collaboration space for teams
Share a work product and practice and learn how to
share more
Start coordinating a project in the shared
space
Enabling Culture with help of Technology
© 2013 IBM Corporation Start Engaging your teams
Expand your network and Share experiences
Share knowledge- WIKIs, Blogs,
Engage yourself and others: Ask /Answer and comment -Forums, Activities, Blogs
Maintain your projects-Activities
Recognize people- Blue thanx, Status updates
Share and acknowledge Intellectual property
Crowdsource
Look for experts and become one
Educate yourself continuously
Engage and influence the others- Wikis, Blogs starting Forums/topics
Flattening hierarchy by implementing tools that
embraces collective intelligence
Radical transparency by using social network for enhancing collaboration
http://ibmurl.hursley.ibm.co
m/43MC
Social Business
Adoption Manual
… Deep-dive Community Culture Engagement
© 2013 IBM Corporation
© 2013 IBM Corporation
Let me give you
just three
examples…
© 2013 IBM Corporation
18
© 2012 IBM Corporation 1st Example
“You will need to know this sometime, so I will
send it to you now”
“I know I can discover what I need, when I need
it” Email Model
Social Media Model
“We share what we know”
“We share what we know”
“We share what we know”
“We share what we know!”
It's Not Information Overload. It's Filter Failure.” - Clay Shirky, Web 2.0 Expo, New York, 2008
“... and me”
“... and me”
“... and me”
“... and us too” “... and us too” “... and us too” “... and us too”
Email -centric vs Community -centric Approach
© 2013 IBM Corporation
Collaborate on work products
To share a work product like a presentation or a document:
19
attachments
Teamrooms
Connections
Communities
1st Example
© 2013 IBM Corporation
Benefits?
You don't need to pass it back and
forth in email
You know where to find the latest copy
Status is visible to all, and reviews can happen in parallel
Your expertise is acknowledged as
yours
Email -centric vs Community -centric Approach
1st Example
© 2013 IBM Corporation
Project Collaboration
21
What if instead of.. ...use this
Lots of e-mail
Lots of meetings
Connections
Activities
2nd Example
© 2013 IBM Corporation
Benefits?
You don't need to
coordinate in email
Everyone can see their assignments
and due dates
Status is visible to all, and reviews can happen in parallel
2nd Example
© 2013 IBM Corporation
Teamrooms
Teamrooms use a decentralized approach to knowledge
Connections centralizes knowledge
from Profiles,
from Communities,
from Activities,
from Wikis
from Files
Events-calls, etc..
3rd Example……Broad view across all of your collaborative work
© 2013 IBM Corporation
Work practices in Social Environment
• Discuss with your teams about new way of working. Many people expect to see value before moving ahead.
• Practice what you preach. Demonstrates the benefits to your teams.
• Find the right ways to use a collaboration due to different time-zones and cultural differences.
• New Social work practices are changing along with the users. Reinvent continuously the existing work practices and …
• Don`t forget It takes time for the changes to take effect.
Employee behavioral shift
© 2013 IBM Corporation Employee behavioral shift
© 2013 IBM Corporation
Always share openly unless there is a reason that the information must be held
private
Only put content in one place and share/link to other places where it could
be useful
Make work product "findable" and reusable -- tagging and annotating the
content with titles, descriptions, and embedded links.
When working with teams/communities, clearly understand and agree on the objectives and approach to collaboration and information sharing first, then set up the community/activity, etc.
Employee behavioral shift
Tips for Community Engagement
How you engage through comments and feedback is essential. Many people don`t like being in public, we have to find a right way to accommodate them too.
Search for and reuse similar content/community first, before creating
anew
Always attribute origin/originator of content, when reusing
Keep content updated - especially for Education
Maintain business and human etiquette online
Respond to queries/requests and acknowledge comments in a timely manner
© 2013 IBM Corporation
Set a good example..
© 2013 IBM Corporation
GROW
COLLABORATE
LEARN
DEVELOP
BE RECOGNIZED
ENGAGE ORGANIZE
ENABLE
© 2013 IBM Corporation Recognize Your people
http://ibmurl.hursley.ibm.com/43MN
© 2013 IBM Corporation Build your Expertise
http://ibmurl.hursl
ey.ibm.com/43MP
© 2013 IBM Corporation
Action Plan Start sharing with your team by creating a place to share.
Always share presentations and proposals in the Community.
Organize a team project with Activities -- emerge as a leader.
Use the Activity to guide your next status meeting and save everyone time.
Record you completed
"Efficient Team
Collaboration" on the Digital IBMer Hub
32
Additional Education • Managing Activities -- and Activity
Templates
• Participating in w3 Connections
Communities
• Managing Connections Communities
• Using Connections Files
• Understanding IBM's Data Retention
Policy
Tools that can help
• Connections plugin for Notes Send your files to Connections, right from the Attach
feature in email, and work with your Activities within
Notes. Refer to the comments for setup tips.
• Connections as a Windows application Connections functionality, without the browser
• Connections plugin for Mobile for iOS and Android; Traveller required.
© 2013 IBM Corporation
Enablement Resources
1:3:9 IBM Expertise
Digital IBMer Hub
Digital IBMer Community
Digital IBMer Education Sessions
THINK Academy
33
© 2013 IBM Corporation