Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different

saturations of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background , 3. Select Fill and choose your colour

4. Click OK

Insert client logo 1.  Select placeholder 2.  Choose Insert from top menu 3.  Choose Picture from file 4.  Select client logo 5.  Click OK

To view drawing guides 1.  Right click on slide and select

’Grid and Guides...’ 2.  Check ’Display drawing

guides on screen’ 3.  Select OK

Kommunikasjon som gir reslutater Alain Fassotte – Senior Consultant & Director of Sales

© Creuna

creuna.no alainfassotte alain.fassotte@creuna.no

Alain Fassotte +47 920 611 16 alainfassotte

Choose among many Layouts Right-click on slide and select Layout

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Hvem er selgeren?

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Det er salg sin jobb å få kunden inn i butikken!

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Alt som kan digitaliseres, vil bli digitalisert!

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

© Creuna

Choose among many Layouts Right-click on slide and select Layout

© Creuna

Hva skjer med dagligvarebutikkene hvis disse bestemmer seg for å satse digitalt?

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Hvis du var det eneste menneske på jord. Ville du malt et bilde eller skrevet en sang?

Hvorfor er vi i sosiale medier?

© Creuna

Choose among many Layouts Right-click on slide and select Layout

In some cases you may want background images 1. Click on Picture icon

2. Find image, select OK Size of image=1500x844 px

(2000x1126 px for even better quality)

Click Increase Indent button to get predefined ‘quote-name’ font

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Digitalisering av mennesklig atferd

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Key takeaway 1

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Både kundene og konkurrentene dine digitaliserer seg

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Mangel på digital strategi er din bedrifts største trussel

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality) Salg handler mer om kjøp

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

97 % av kundene vurderer kjøp uten at din bedrift er involvert!

© Creuna

Kilde: McKinsey & Company

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Død over salgsprosessen!

© Creuna

Choose among many Layouts Right-click on slide and select Layout

fokusere på kjøpsprosessen?

© Creuna

Kjøp

4.

Behov

1.

Løsning

3.

Kriterier

2.

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Hva er det kjøpsutløsende kriteriet for en Dressmann XL kunde, når han skal kjøpe et belte?

© Creuna

Choose among many Layouts Right-click on slide and select Layout

© Creuna

Kjøp Behov

Løsning

Kriterier

Salg Definere

Arkitekt

Utforske

Redusere risiko for feilkjøp

4. 1. 3. 2.

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Key takeaway 2

© Creuna

Choose among many Layouts Right-click on slide and select Layout

© Creuna

Kjøp

4.

Behov

1.

Løsning

3.

Kriterier

2.

Identifiser kunde i kjøpsprosessen og følg han resten av veien, slik at han føler lav risiko for feilkjøp

Finn de reelle kjøpsutløsende kriteriene!

Choose among many Layouts Right-click on slide and select Layout

© Creuna

Kjøp

4.

Behov

1.

Løsning

3.

Kriterier

2.

3 % 7 % 30 % 30 %

Men! –det er alltid ett MEN eller to….

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

97 % av kundene gjennom en kjøpsprosess uten at din bedrift er involvert!

© Creuna

Kilde: McKinsey & Company

Choose among many Layouts Right-click on slide and select Layout

© Creuna

Kjøp

4.

Behov

1.

Løsning

3.

Kriterier

2.

97 %!

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Du er i dialog med bare 0,3 % av de potensielle kundene dine!

© Creuna

Choose among many Layouts Right-click on slide and select Layout ∞ © Creuna

Salg er en kontinuerlig kundereise

© Creuna

under

før

etter

Tradisjonell salgskommunikasjon

Choose among many Layouts Right-click on slide and select Layout ∞ © Creuna

Salget kan skje i alle kontaktpunktene!

© Creuna

under

Før

Etter

Choose among many Layouts Right-click on slide and select Layout

To add pre-formatted bullet text please use the Increase/Decrease Indent

buttons found in the Top-PowerPoint menu

THE WEAKEST LINK

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Darker colours You’re basically free to use the different

saturations of the colours, but we still recommend these second to darkest ones

Change colour of numbering 1.  Select all text with numbering

2. Choose Format/Bullets and Numbering 3. Select colour from ‘Color’ dropdown.

4. Click OK

Change background colour 1. Right click outside slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Det handler om å forstå og respektere den makten og de forventningene kunden har til deg og din organisasjon

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Key takeaway 3

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Identifiser de viktigste kontaktpunktene på kundereisen og definer hvor kunde er i kjøpsprosessen

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

og gi kunden reel verdi i hvert kontaktpunkt

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Digital?

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

93 % av B2B kjøp starter med søk

© Creuna

Kilde: McKinsey & Company

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Er du digitalt synlig?

Utfordring nummer 1!

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Dere må hjelpe søkemotorene og kunde å finne innholdet!

© Creuna

http://www.handelsbanken.no/shb/inet/istartno.nsf/FrameSet?OpenView&iddef=HandelsbankenNO&navid=HandelsbankenNO&navob=50&base=/Shb/Inet/ICentNo.nsf&sa=/Shb/Inet/ICentNo.nsf/default/q62CD42A72D9B2D00C12575370056E221

Choose among many Layouts Right-click on slide and select Layout

Konsekvensene for Handelsbanken er tydelig…

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Use Increase Indent button to get predefined level and font

Level 1 = Introtext Level 2 = Subtext

Level 3 = Bodytext

Hvor henter kunden kjøpsinformasjon fra?

© Creuna Kilde: Nielsen – The role of content Mars 2014

Social media

User Reviews

Online Advertising

Expert Reviews

Word Of Mouth

Official Brand Websites

TV Advertising

54 %

52 %

51 %

46 %

45 %

44 %

40 %

Choose among many Layouts Right-click on slide and select Layout

© Creuna

kunde

teknologi bedrift

Brukerorientering - Lite fokus på bedriftens

behov

Tradisjonell markedsføring/”branding”

- Lite fokus på kundens behov

Tradisjonell kundedialog - Lite fokus på effektivitet og

innovasjon

Vårt største potensial

Choose among many Layouts Right-click on slide and select Layout

Hva gjør markedslederne?

Product leader

Operational excellence

Client intimate

- middle-of-the-market products at the best price with the least inconvenience.

- best product and inovation, period!

- specialize in satisfying, unique needs and relationships

Choose among many Layouts Right-click on slide and select Layout

Use Increase Indent button to get predefined level and font

Level 1 = Introtext Level 2 = Subtext

Level 3 = Bodytext

Hvor henter kunden kjøpsinformasjon fra?

© Creuna Kilde: Nielsen – The role of content Mars 2014

Social media

User Reviews

Online Advertising

Expert Reviews

Word Of Mouth

Official Brand Websites

TV Advertising

54 %

52 %

51 %

46 %

45 %

44 %

40 %

Choose among many Layouts Right-click on slide and select Layout

Darker colours You’re basically free to use the different saturations

of the colours, but we still recommend these second to darkest ones

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour

4. Click OK

Innhold fra eksperter har 83% mer påvirkning på kjøpsbeslutning enn for eksempel kundeomtale!

© Creuna

Kilde: Nielsen – The role of content Mars 2014

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality)

Hvem har sagt at ikke du kan være eksperten?

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality) I B2B kjøpes

det mest fra dem man lærer av!

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Insert image in background 1. Click on image placeholder

2. Choose Insert/Click Picture-button 3. Select image and click OK

Size of image=1500x844 px (2000x1126 px for even better quality) I B2B kjøpes

det mest fra dem man lærer av!

© Creuna

Choose among many Layouts Right-click on slide and select Layout

Change background colour 1. Click on slide

2. Choose Format Background 3. Select Fill and choose your colour and click OK

Make a new slide to add or change the icons by using graphics from www.iconmonstr.com

Our five basic colours Yellow, Blue, Red, Green and Grey

These are the colours we use for backgrounds

Darker colours You’re basically free to use the different saturations of

the colours, but we still recommend these second to darkest ones

takk for meg :)

creuna.no alainfassotte alain.fassotte@creuna.no

AFassotte +47 920 611 16 alainfassotte

© Creuna

Make a new slide to add or change the icons by using graphics from www.iconmonstr.com