www.outmatch.com | [email protected] | 1.800.283.6055 With strength in these areas, managers will help hospitality businesses thrive, even in mes of seasonal or economic shiﬅ. Best of all, you don’t have to guess about who’s going to great. You can easily measure all of these competencies using predicve personality assessments. WHAT MAKES A GREAT HOSPITALITY MANAGER? In accommodaons, travel, and tourism, no two days are ever the same. So while planning and organizing is essenal to success, great managers must also be able to adapt to changing situaons and rearrange priories as changes occur. ADAPTING TO CHANGE RESILIENCE It’s no coincidence that your best managers are great at what they do. Top performing managers share disnct personality traits that make them successful in accommodaons, travel, and tourism. So what does it take to be great? Here are the most important job competencies for hospitality managers. 8 Because working in a hospitality environment means responding to the needs of customers and team members in the moment, managers need to be able to make quick decisions. When faced with choices, great managers consider alternaves and outcomes, and take responsibility for their acons. DECISIVE JUDGMENT Any hospitality business, whether it’s an airline or an amusement park, is a fast-moving machine. Great managers must define objecves, ancipate changes, and plan each day with an understanding of the broader needs of the business. PLANNING & ORGANIZING Hospitality managers are responsible for many moving parts. They need to delegate work and align various groups around a common vision, and at the same me, maintain a high level of commitment to personally geng this done. DELIVERING RESULTS DELIVERING RESULTS Whether they’re dealing with inclement weather or a disgruntled guest, managers must remain professional and keep their cool in stressful situaons. Great managers stay posive and make the best of whatever challenge they’re faced with. Hospitality managers must ensure that all business funcons, from facility maintenance to direct operaons, are running smoothly and cohesively. That means effecvely collaborang with all groups to coordinate acvies and accomplish goals. TEAMWORK & COLLABORATION Without strong communicaon skills, managers would struggle to deliver results and collaborate with others. Great managers know how to communicate clearly and effecvely with people, both inside and outside of the organizaon. INTERPERSONAL COMMUNICATION While good managers know guests are important, great managers have an innate desire to please and can skillfully ancipate the needs of others. Great managers genuinely care about solving problems and leaving a posive impression. GUEST FOCUS FOR HOSPITALITY

What Makes a Great Hospitality Manager?

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Page 1: What Makes a Great Hospitality Manager?

www.outmatch.com | [email protected] | 1.800.283.6055

With strength in these areas, managers will help hospitality businesses thrive, even in times of seasonal or economic shift. Best of all, you don’t have to guess about who’s going to great.

You can easily measure all of these competencies using predictive personality assessments.

WHAT MAKES A

GREATHOSPITALITYMANAGER?

In accommodations, travel, and tourism, no two days are ever the same. So while planning and organizing is essential to success, great managers must also be able to adapt to changing situations and rearrange priorities as changes occur.

ADAPTINGTO CHANGE

RESILIENCE

It’s no coincidence that your best managers are great at what they do.

Top performing managers share distinct personality traits that make

them successful in accommodations, travel, and tourism.

So what does it take to be great?

Here are the

most important job competencies for hospitality managers.

Because working in a hospitality environment means responding to the needs of customers and team members in the moment, managers need to be able to make quick decisions. When faced with choices, great managers consider alternatives and outcomes, and take responsibility for their actions.

DECISIVEJUDGMENT

Any hospitality business, whether it’s an airline or an amusement park, is a fast-moving machine. Great managers must define objectives, anticipate changes, and plan each day with an understanding of the broader needs of the business.

PLANNING& ORGANIZING

Hospitality managers are responsible for many moving parts. They need to delegate work and align various groups around a common vision, and at the same time, maintain a high level of commitment to personally getting this done.

DELIVERING RESULTSDELIVERING RESULTS

Whether they’re dealing with inclement weather or a disgruntled guest, managers must remain professional and keep their cool in stressful situations. Great managers stay positive and make the best of whatever challenge they’re faced with.

Hospitality managers must ensure that all business functions, from facility maintenance to direct operations, are running smoothly and cohesively. That means effectively collaborating with all groups to coordinate activities and accomplish goals.

TEAMWORK& COLLABORATION

Without strong communication skills, managers would struggle to deliver results and collaborate with others. Great managers know how to communicate clearly and effectively with people, both inside and outside of the organization.

INTERPERSONALCOMMUNICATION

While good managers know guests are important, great managers have an innate desire to please and can skillfully anticipate the needs of others. Great managers genuinely care about solving problems and leaving a positive impression.

GUEST FOCUS

F O R H O S P I T A L I T Y