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HDI Roadmap – Building Yourself One Brick at a Time
Eddie Vidal
@eddievidal
Family
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@eddievidal
Starting your Diet• Born: October 2008• Weight: 10 Officers on the Board of Directors• Height: Bi-weekly Conference Calls• Birth Certificate: Chapter Bylaws
Goals for Starting your Chapter
Financial• Increase Memberships• Increase
Partners/Sponsors• Increase Revenue• Increase Financial
Surplus
Customers• Share Experiences• Share Knowledge• Share Relationships
Results• Achieve top 3 point total in National Circle of Excellence• Recognized as the premier local IT user group in South Florida
Baby Steps• Target Audience• Ask for help• Hire the right people• Monkey see, Monkey
do (steal from others)• Together We’re Better!
@eddievidal
Marketing Flyer• Provided in different flavors
• Benefits of HDI National• Benefit of local chapter and why you should join HDI• Mission or vision statement• 30 second elevator pitch for members and/or vendors• Links back to your website • Contact info for membership and/or officers
– One page or tri-fold– Design of flyer bright, colorful and enticing the individual to want to
read it– Quality of paper is important too, unless going GREEN
Mar
ketin
g Fl
yer
Metrics Stops the Hearsay and Those Who Scream the Loudest
Event SummaryThe HDI South Florida event summary for the 4 events held during the
year, the chart shows event RSVP's versus Attendance
HDI SoFla – Users Data Growth
30 Second Pitch• Answer questions
• Who are you?• What are you trying to do?• What value do you add?
• Each board member able to state the pitch• Believe in what you are stating• State it with enthusiasm• Place it on your web sites, marketing materials,
etc
@eddievidal
30 Second PitchHDI of South Florida is a young and lively community of IT Service and Support professionals, focusing on sharing knowledge, experiences and relationships.
Our meetings are held quarterly in the Miami-Dade county area. Currently we have in excess of 100 members representing greater than 50 top South Florida companies across different industries.
Join us and be part of the fun, exchange ideas and grow
together in this young exhilarating community.
My local Chapter provides the following value?
1. Experiences2. Knowledge3. Relationships
@eddievidal
Teamwork
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Max Lucado
How often do you motivate your team?
People often say that motivation doesn’t last. Well neither does bathing – that’s why we recommend it
daily. – Zig Ziglar
Teamwork
TeamworkThink of your team as puzzle pieces that can be
placed together in a variety of ways
Eight LEGO bricks 4 x 2 can be combined in how many ways?
915,103,765
Lencioni Model for Team Effectiveness
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
Absence of Trust
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Foundational Success+ Attitude+ Collaboration+ Teamwork+ Processes+ Business/Consulting
Mindset= Success
Celebrate Teamwork• Make it fun• Realize we are all volunteers but you are still
required to deliver• Run chapter like a business• Communicate like it’s your own company!
@eddievidal
Recognition• How well do you know your board members?
• Family, kids, names• Hobbies• Values• Birthdays• Recognition Publicly or Privately• Career Goals, cover for you when out?
Do you know your team?
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YOUR NAME HERENickname: Job Title:Hometown:Where I went to School:Birth Day: Kids:Pets:My First Job:Favorite Movie:Favorite Song or Band:Favorite thing to do on the Weekends:Favorite place to visit:Something People May Not Know About Me:
Engagement• American workers are “not engaged” (52%)• Actively disengaged (18%)• Emotionally disconnected• Less likely to be productive• Cost the U.S. between $450 billion to $550 billion
each year in lost productivity• More likely to steal from their companies, negatively
influence their coworkers, miss workdays, and drive customers away
Source: Gallup
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Engagement
• More effective• Fewer accidents• Fewer quality defects• Obtain more customers• Call in sick less• Reduce healthcare costs
Source: Gallup
@eddievidal
Gallup’s Q1. I know what is expected of me at work.2. I have the materials and equipment I need to do my work
right.3. At work, I have the opportunity to do what I do best every
day.4. In the last seven days, I have received recognition or praise
for doing good work.5. My supervisor, or someone at work seems to care about me
as a person.6. There is someone at work who encourages my development.
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Gallup’s Q
7. At work, my opinions seem to count.8. The mission or purpose of my company makes me feel
my job is important.9. My associates or fellow employees are committed to
doing quality work.10. I have a best friend at work.11. In the last six months someone at work has talked to
me about my progress.12. This last year, I have opportunities at work to learn and
grow.
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Engagement
Year is 1996
@eddievidal
Appreciation @eddievidal
Key selection criteria:
• Customer Service• Team commitment and value• Knowledge sharing• Leadership• Technical aptitude and knowledge
Quotes
• CLONE HIM!• His attitude? Contagiously positive!• Top Dog• Tough calls, Tough customers he handles like a new born• A treasure and resource for success• Legendary• Not a single unplanned absence in 3.5 years• When I call Service Desk I hope______ answers the phone• Johnny-on-the-spot
@eddievidal
Appreciation
Building Yourself One Brick at a Time
@eddievidal
Together We’re Better
Reach for the top!
Making Connections
Find a Mentor Early in Your Career
@eddievidal
“Failure provides you with a great opportunity to decide how much you really want something. Will you give up? Or will
you dig deeper, commit more, work harder, learn, and get better? If you know this is
what you truly want, you will be willing to pay the price that success requires. You will be willing to fail again and again in order to
succeed.” The Carpenter - A Story About the Greatest Success Strategies of All - Jon Gordon
Professional Development Not 9 to 5
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Define – Measure - Improve
CSI Model 45@eddievidal
Give Back…Pay It Forward
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Take Education Seriously
@eddievidal
Eddie Vidal• HDI Hall of Fame – Class of 2016• HDI & Fusion Track Chair &
Speaker• HDI Strategic Advisory Board• Founder of South Florida HDI
Local Chapter• Published in Support World
Magazine & HDI Connect• itSMF Monthly Podcast Producer• 2014 itSMF President’s Award
Managing Director – EJV [email protected]
@eddievidal
http://www.linkedin.com/in/eddievidal
