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Specialized Rehabilitation Hospital

مستشفى التأهيل التخصصي

Specialized Rehabilitation Hospital

مستشفى التأهيل التخصصي

Table of Contents

p7 Message from the CEO

p8 Why is Capital Health developing SRH?

p11 Services

p31 Facilities

p35 Design & Construction

p41 Partners & Project Status

We would like to welcome you to Capital Health’s first purpose built healthcare facility, the Specialized Rehabilitation Hospital, located in the capital of the UAE, Abu Dhabi. We have assembled a team of experts in their own fields to design, construct and operate the hospital. We aim to open our doors to patients on December 1st, 2017.

This project is dedicated to ensuring that patients, youth and elders alike, are provided with the appropriate levels of care and compassion, enabling them to thrive and outgrow their challenges. We have gone through great lengths to provide the best patient experience available today while remaining conscious of delivering improving outcomes and ensuring our patients recover faster and better.

Dr. Mishal Al Kasimi

Message from the CEO

7

Why is Capital Health developing SRH?

Our mission is to provide patients with the necessary physical, social, emotional, vocational, and recreational skills to attain the highest level of independence and improve their quality of life.

According to the World Health Organization (WHO), the global rate of individuals with impairments is increasing due to the aging of the population and the rising prevalence of chronic disorders. Studies have shown that nearly three quarters of people aged 65 and above will require some form of long-term care and rehabilitation. The provision of long-term care and rehabilitation services in the GCC is severely underdeveloped; market estimates place the bed gap at around 2,000 beds, in Abu Dhabi alone, our estimates place that gap at more than 200 beds by 2020.

SRH will be developed to cater to an increasing number of patients requiring specialized rehabilitation care and those requiring sub-acute care after traumatic episodes; it will be the Nation’s first fully acute and long-term rehabilitation hospital. The overall cost of care offered to long-term care patients at acute care setting adds to the financial burden of the healthcare

system, SRH will contribute by providing cost-effective care through reduced infrastructure costs, operational costs and human resources.

Although there are a few providers in the market offering long-term care, acute rehabilitation remains fragmented and underserved; most patients sent abroad do not have treatment options in the UAE. We recognize that our future patients will want to return to their homes and communities able to lead full, satisfying lives; our mission therefore will be to provide them with the necessary physical, social, emotional, vocational, and recreational skills to attain the highest level of independence and improve their quality of life.

SRH will be developed to cater to an increasing number of patients with

disabilities.

8 9Capital Health Specialized Rehabilitation Hospital

Services

Medical Services

Patients getting discharged from an acute hospital to specialized rehabilitation facilities have medically been proven to display better healthcare outcomes than those discharged to their homes and that is why SRH medical services fit perfectly within the continuum of care.

Pati

ents

Med

ical

Com

plex

ity

Higher

Lower

Intensity of care required

Short-Term Acute Care Hospital

Long-Term Care Facilities

Inpatient Rehab Facilities

Skilled Nursing Facility

Assisted Living

Outpatient Facilities

Home Health

12 Capital Health Specialized Rehabilitation Hospital 13

Center of Excellence

SRH is committed to restoring ability with the most innovative and advanced care available. We will be a Center of Excellence by providing specific expertise in long-term care and rehabilitation, catering to complex long-term care patients and staffed by highly qualified medical practitioners. This will include physiatrists, highly skilled nurses and allied health staff.

Through the following hospital-based programs and services for adults and children, SRH will ensure patients’ full recovery and reintegration.

Brain and Spinal Cord RehabilitationThis physiatrist-led program provides structured therapy customized to meet the physical, cognitive, communicative, behavioral, and emotional needs of patients who have sustained a brain or spinal cord injuries.

Orthopedic / Musculoskeletal RehabilitationA fully dedicated floor with an enclosed gymnasium focusing on the rehabilitation of patients with diminished function and mobility caused by muscular disorders, joint replacement surgery, fractures, sports injuries and limb loss.


Center of Excellence

Pediatric Long-Term Care and RehabilitationA fully dedicated floor for children with a dedicated gymnasium, intensive care and rehabilitation beds, a Telemetry wing and a purpose build child life area.

Cardiac and Pulmonary RehabilitationDesigned for patients with disabilities related to heart disease and/or severe respira-tory disorders, this program includes supervised exercise programs to increase strength and endurance, as well as services to help patients modify behavioral risk factors.

Home Health

Outpatient RehabilitationTargeted at recovering inpatients in need of follow-ups and consultation in neurology, internal medicine, cardiology, pulmonology, pediatrics, and dental services. Facilities for outpatients also include a gender-specific gymnasium with adjacent retail amenities.

For our patients who are homebound, bedbound, wheelchair bound and/or need assis-tance in daily living activities, our dedicated nursing teams, physicians and therapists deliver recovery and comfort care.

Long-Term Care PatientsMultiple floors dedicated to serve both temporary and ongoing long-term patients with levels of acuity - ranging from simple to severe, requiring a varying range of medical care including cardiac monitoring, bedside nursing and ventilators.


Human Capital

SRH’s Human Capital Philosophy is “Glocalization” which is to merge the global know-how of clinical and operational teams, who understand and respect the culture of the UAE, with local talented experts in order to have a robust model and ensure the highest levels of patient and family care. The key objective is attracting, developing, engaging, and retaining seasoned talents who will represent SRH in the market.

The staffing model will include western consultant physicians in addition to expert specialists, who will be supported by nursing, allied health, and non-clinical teams. This team, equipped with technical skills, people orientation, and bed-side manners, will have the ability to deliver true care and empathy toward the patients and their families.

The Human Capital methodology will rely on:

Assessing knowledge, skills, abilities, and personal characteristics for selecting employees.

Proceeding a ‘white glove’ onboarding for talented employees.

Developing a comprehensive orientation grid for smoothing the engagement of new employees with continuous training programs.

Measuring the employee’s performance in relevance to patient’s satisfaction and experience.

Establishing a paperless functional department.


SRH is being led a seasoned team of healthcare practitioners and administrators

Dr Mishal has a mandate to create, develop & run ADCG’s Healthcare platform. He will supervise on behalf of the Chairman of ADCG the new Rehabilitation Hospital and other healthcare assets.

Prior to joining ADCG, Dr. Mishal was the Chair of Pediatric Services for the Ambulatory Health Services (AHS) at Abu Dhabi Health Services Company (SEHA) and the Medical Director for the Abu Dhabi Centre for Care and Rehabilitation at the Zayed Higher Organization (ZHO). Throughout his professional career Dr. Mishal has been deeply committed not only to best practices and quality care, but also to patient satisfaction and best experience. Prior to arriving in the UAE, he served as clinical instructor at State University of New York Downtown Medical center, Director of newborn medicine at Lutheran Medical center and Chief of Medical Education at Lutheran Health Centers. Dr. Mishal received his undergraduate, Medical School and Post-graduate training in the United States. He also achieved the status of Certified Physician Executive by the Certifying Commission in Medical Management from the American Association for Physician Leadership. He has made major international and national presentations on various topics of healthcare and health systems including TV appearances.

Dr. Mishal Al Kassimi – CEODr. Kelley was born and raised in the USA. He attended college at Harvard University where he graduated with honors.

He attended medical school at University of Louisville in His home state of Kentucky, then graduated from East Carolina University combined Internal Medicine and Pediatrics residency program. He is USA board certified in both. The first 15 years of his career were in private practice. In 2012 he came with his family to the UAE where he served as a consultant in Zayed Military Hospital’s emergency department. In 2015 he was appointed CMO of ProVita. In Jan 2017 he joined our team as CMO.

Monica has worked in the Middle East since 2000, and in the UAE since 2003. She has worked in direct nursing care, management and leadership.Her career has included varied roles in critical care, quality management, rehabilitation and health-care management.

Monica is a firm believer in the partnership approach, with an emphasis on customer service. Monica has more than 30 years’ experience in healthcare. She is a registered nurse with CPHQ and a Master in Business Administration (MBA).

Dr. Michael Kelley – CMO

Monica Jacobs – Executive Director of Operations


Harun brings more than 16 years of experience in HIT. Prior to that he was the director of IT at Corniche Hospital, 180 bed hospital, one of SEHA business entities, where he worked on optimizing the clinical and administrative information systems, in addition to upgrading the IT infrastructure systems.

He also was the head of IT and Medical Records and a member of the commissioning team at University Hospital of Sharjah (UHS), 220 bed hospital. There, he established the IT department and led all the efforts to select and implement the IT systems and infrastructure, UHS was the first hospital achieving the prestigious HIMSS level 6 award in electronic medical records adoption across UAE and second at middle east.

Anne-marie has over 20 years of healthcare experience in the UAE and South Africa including working in Direct Patient Care settings, Clinical Resource Education, Health Care Management, Project Management and Leadership.

She is licensed as a Registered Nurse in General Nursing, Psychiatric, Community Health and Midwifery. Anne-marie has completed a BA Degree ( Health Sciences and Social Services) with Specialization in Health Services Management as well as an MBA.

Harun Jaradat – Director of I.T.

Anne-marie Schreuder - Director of Nursing

Wael brings 20 years of global experience in healthcare and investment markets. He is a seasoned HR expert and has served in various executive roles managing cross-functional responsibilities in the US healthcare and Middle East.

For the last five years, he was in Michigan, USA holding the both positions of Vice President HR and Project Program Manager of the first American Hospital in Riyadh in affiliation with Henry Ford Health System, which is one of the largest inpatient and outpatient health care systems in the US. He was responsible for planning, managing, and controlling the execution of human capital programs.

Magdy has nearly 30 years of experience in facility management and has completed many high end recognized projects in UAE, Egypt, Uganda

He is a biomedical engineer, laser trainer, and Radiation protection officer and had the opportunity to co-operate with global medical brands and manufacturers and cover all types of healthcare facilities. Notably, he acted as facility manager of the NKA university hospital (1300 beds), IMC in Egypt (800 beds) and acted as a biomedical consultant and PM for Nation Hospital Abu Dhabi.

Wael Lutfi – Director of Human Capital

Magdy Gergis – Director of Facility Management


SRH is being commissioned as follows

Information Tech.Harun Jaradat

HIS

ERP

IT Support

Finance ADCG

Revenue Cycle

Accounts Services

Asset Mgmt

ERP Finance

Warehouse Mgmt

Construction Team3SixtyConsult – Const. PMHLM – Ext & Int. DesignersWates – Const. Contractors

Affiliate Research Institute of Chicago

Human CapitalWael Lutfi

Talent Acquisition

Talent Mgmt

Learning & Dev.

ERP HRIS

O.D.

ConstructionMagdy Gergis

Facility Readiness & Mgmt

Safety & Security

Maintenance

Housekeeping

Med Equip

Furniture

PMO & MarketingChoucrallah Karam

CEODr Mishal Al Kassimi

Clinical OperationDr Kelley & Monica

& Anne Marie

Physicians’ Model

Nursing Model

Allied Health Model

Operational Readiness

Quality, Safety & PI

Supply Chain

Food Services


Upon opening, SRH is envisaged to be organized as such

Patient Experience

Finance ADCG

Revenue Cycle

Accounts Services

Asset Mgmt

C-Suite Director

Executive Director Manager

Clinical Chairman

LegalTBC

Human CapitalWael Lutfi

Talent Acquisition

Talent Relations

O.D & Learning

OperationsMonica Jacobs

Facility MgmtMagdy Gergis

NursingAnne Marie Sch.

Information Tech. Harun Jaradat

Marketing

Quality, Safety & PI Supply Chain

Internal AuditTBC

CEODr Mishal Al Kassimi Board of Directors

Medical Dr Michael Kelley

PM&R

Therapy

Radiology

Pediatrics

Internal Medicine

Pharmacy

ICU

Lab & Pathology

RT


Patient and Family / Visitor Services

Patient Rooms

Security & Privacy

We have designed our Patient Rooms with a holistic patient mindset:

All rooms will be bathed in natural light using natural materials to provide a calming and restful environment for rehabilitation.

All the inpatient rooms will be single bedded with dedicated ensuite facilities, with room storage provided for all personal clothes and possessions. Moreover, they will be provided with an IPTV system with access to all local and key international channels and movies provided on demand.

Children’s rooms will include parent ‘daybed’ to ensure that parents can accompany the child to help facilitate their recovery.

The security and privacy of patients, their families and friends is of utmost importance to Capital Health Specialized Rehabilitation Hospital:

A secure dedicated control room, manned 24/7 is located on site with direct external communication and remote monitoring with UAE government and security agencies.

Full HD security camera coverage of all public areas is provided.

Controlled access to maintain the privacy of our patients, their families and visitors.


Facilities

Facility Services

Technology

Our hospitality focused facility will include many tailored amenities:

Dedicated Visitors and Family rooms for receiving guests and entertaining.

Dedicated hospital concierge service for patient use.

Food will be prepared fresh on site under our Executive Chef. A varied menu will be developed daily and uses only the freshest of ingredients and carefully balanced to optimize patient recovery. Specialist dietary menus are also catered for.

A 24/7 room service is also available.

Spa, providing holistic treatments and massage will be provided within our dedicated outpatient clinic.

Laundry facilities are available through the concierge.

The latest technology will be utilized for our patients; with state-of-the-art rehabilitation medical devices, communication platforms to stay connected with family and friends, and cloud-based information technology for working protocols.

A Large Hydrotherapy Pool.

Two Landscaped Therapy Gardens.

Four Arabic Majlis areas for patients, their families and the rehabilitation team to interact.

The Hospital will include 166 private single bedded rooms. And a dedicated VIP floor with 20 individual units.


Design & Construction

Key design principles

Patient, visitor and family experience is heightened at arrival

The application of the brand is fundamentally intrinsic to the overall and holistic experience of patients, visitors and staff. SRH has been designed with the principles of best practice, quality and function in mind.

By ensuring patient-care, the asset will provide a high-quality experience to cater to the staff needs and visitors’ accommodation, as it is of the highest priority.

A harmonious approach of merging design and function will result in a coherent and elegant scheme that represents Civic Pride and a beacon of ‘Excellence’ in the delivery of Health Services within Abu Dhabi.

The patient and visitor experience is an extremely important part of the hospital journey. This is not only the experience of the building itself, but the wider application of the brand; this journey begins at home.

While the hospital has been designed at a more civic scale that gives it a presence within the community, the entrances and pedestrian spaces where people interact with the building itself, will respond on a more human scale.

The building design reflects a strong contemporary identity and form that responds to clinical function.

Treatment of the surrounding landscape and public realm will work to integrate the building within the cityscape, creating an uplifting and positive experience for those approaching the building; considering materiality, lighting, branding, use of color and furniture. Landscape is intrinsically linked to the overall therapeutic environment and will be both accessible and functional.

The hospital will have a clearly defined and welcoming reception area from where the building is easily navigable.

The heart of the building will be flooded with controlled natural light through the use of a full-height atrium which adds a grand sense of space to the user experience.

We are designing a place of healing and are creating a therapeutic environment

The design aspires to create the right therapeutic environment. Patient areas are designed to provide the patient with privacy and dignity. In creating a calming multisensory environment, the design fosters the benefits of natural daylight, thermal comfort, human scale, color, vistas and views, and the integration of the “healing arts”.

Consideration will be given to biophilia – enhancing the healing experience through creating links with nature, which will be developed through drivers highlighted above in addition to the use of natural materials, natural forms and the introduction of healing gardens or landscape where possible.

User orientation and wayfinding within an efficient and functional floor arrangement has influenced this design solution.

Design principles respond to key aspects such as Control of Infection and adopt International Standards and Best Practice Guidance.

Privacy and Dignity - a key aspect of the design is the need for good separation of floors and patient pathways. Maintaining key clear horizontal and vertical circulation routes, ensuring that there is no crossing of flows, keeping good separation of the public, inpatients and staff. This will enable the hospital to be managed easily from a security and safety aspect, whilst obtaining a very lean and efficient model of internal circulation.

A carefully considered façade will respond to the clinical functions, providing a balance between provision of natural daylight and a clear outside view, while considering thermal comfort, glare, privacy and also establishing an appropriate architectural language that best represents this contemporary healthcare facility.

We believe in leaving a positive legacy from a project.


Key construction themes

We are building with “cleanliness” in mind Build quality dictates that the foundational infrastructure is built in a clean way that cor-responds to the patients’ internal experience. The building process is an ongoing procedure of cleaning, that allows staff to embrace cleanliness and implement it in their practice; leading to a better working environment.

We are using the latest technology To ensure the highest quality, rooms are being built in a specialist factory and sealed units are brought on site for final connections. Whilst the public will only see high quality, we will be secure in the knowledge that every element has been fitted with absolute precision to ensure a long and robust life, eliminating the chance of cross-contamination and damage.

Latest façade designs We will be using high technology glass that reduces glare and heat build up whilst giving a wonderful feeling of light and space to the rooms to aid the healing process.

Water purification Wherever possible we will try to avoid the use of harsh chemicals and opt for salt water, ozone and ultraviolet light cleaning techniques. Not only are they better for the environ-ment they are better for patients and staff.

We are employing special construction techniques Proven construction professionals from design to construction levels are employed using the best materials for the best hospital in the region.

Our target is “zero waste” during construction We believe in leaving a positive legacy from a project. During construction, we selected suppliers whose core beliefs revolve around sustainability, which correlates with our mantra: Reduce, reuse, recycle. To date we have already recycled 10 tons of metal and plastic.

We place utmost importance on safetyIt is of our highest priorities to ensure that working conditions are safe for all our personnel; we have collaborated with the best fire department throughout the construction phase.

We are focused on patient experience We are working closely with design teams and reviewing every patient interaction. More-over, we are also utilizing our existing construction practice from around the world.

We believe in leaving a positive legacy from a project.


Partners & Project Status


Who & Why?

At SRH, our patients’ wellbeing is our highest priority. This has driven us to gain accreditation for comprehensive inpatient adult and family-centered pediatric rehabilitation services by the renowned international accreditation authorities, The Commission on the Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission International (JCI).

We will be maintaining strategic alliances with acute care facilities nationwide and will work closely with all other stakeholders including insurers, regulators and medical associations. We are also seeking to collaborate with leading

international rehabilitation institutes to exchange the best in class treatment protocols, innovative research and practitioner talent.

In delivering patient care, we believe in a collaborative approach. Patients and their families are integral members of the care team, which is led by a physiatrist - a physician specializing in rehabilitation medicine. As part of the team, patients will always know what to expect at each stage of recovery.


Project Status

On September 1st, 2016, commencing work at the site was initiated. Our target opening date is December 1st, 2017.

The below timeline with key milestones has been set to ensure that the different teams, clinical and non-clinical, are to provide the highest level of care and patient & family experience.

Enabling WorksStart

Sep 1, 2016

Enabling WorksEnd

Dec 15

Constrution WorksStart

Dec 19

Constrution WorksEnd

Oct 31, 2017

Med Equip,FF&ECommissioning

Nov 1

TargetOpening

Dec 1, 2017
