A short corporate guide to Simplyhealth

HEALTH CASH PLANS

HEALTH INSURANCE

DENTAL PLANS SELF FUNDED HEALTH PLANS

20,000businesses choose us as their healthcare provider. Over 200 of these have more than 1,000 employees

We’re experts in providing access to quality healthcareFirst impressions are important. You may already have a good idea of the type of company we are, and have a thorough understanding of the health plans we provide. Here are some things that you might not know about Simplyhealth:

1Laing and Buisson Health Cover UK Market Report 2012

ten yearsWe’re pleased to say that our corporate clients stay with us for ten years, on average

We have always followed mutual values, so do not have shareholders. Our profits are reinvested into the business for the good of our customers and donated to health related charities

We rebranded to Simplyhealth in 2009, but have been around for 140 years. You may have known us in the past as HSA, LHF, BCWA, Remedi, Medisure or HealthSure. We recently purchased Denplan and Groupama and as it stands today, we cover nearly four million people with health plans; more than any other company in our sector

Our corporate clients include: AstraZenecaBritish AirwaysThe Co-operativeJohn Lewis Partnership

PwCRoyal Mail TescoWilliam Hill

We’ve specialised in self funded health plans for 25 years and are now one of the UK’s largest providers, managing £85 million of claims expenditure in 2012. In fact, we are the experts’ choice, and manage the employee healthcare schemes for most of the UK’s private hospital groups

We’re the UK’s biggest health cash plan provider1, and are experts in providing private medical insurance and self funded health plans

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Whatever the size of your business we have a health plan to fitWe have a wide range of health plans for you to choose from, and we’ll work with you to tailor a plan that suits your workforce and business objectives.

Self funded health plans

A bespoke healthcare solution that puts you in control of what is covered. A self funded arrangement means you only pay for claims incurred, not an annual premium. It’s cost and tax efficient.

Private medical insurance

A range of comprehensive and cost effective cover to help your employees at times of ill health.

Health cash plans

Ideal for your entire workforce and can be company paid or employee paid. It provides money back towards everyday healthcare, such as dental appointments and eye tests.

Dental plans

Allow employees to claim money back on their dental costs by offering a company paid or employee paid plan arranged by Denplan.

Bespoke plans

You don’t have to settle for an ‘off the shelf’ solution. We can provide a bespoke cash plan if your company is looking to pay for more than 1,000 employees, and develop a unique private medical insurance solution for more than 500 employees. We’ll manage the cost of your private medical cover and ensure your employees receive suitable care.

Accident plans

A company paid or employee paid plan that protects against the financial impact of a serious accident.

Early intervention service

Provides rapid access to private treatment, without the need to purchase private medical insurance or health cash plans. We have helped some clients reduce their absence by as much as 20%.

Partnerships

Offering our health plans to your customer base could add value to your product offering.

Simplyhealth Independent Living

Mobility and independent living aids to help fulfil your employer duty of care needs.

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You can expect world class personal customer serviceAt Simplyhealth we can be bothered, which means we’re committed to delivering exceptional personal customer service at all times.

Our vision is to inspire people towards better health. Here’s how we show our clients that we can be bothered.

Partnership philosophyWe specialise in healthcare, which gives us a unique perspective so we can work with you to offer a solution that’s tailored to your needs and budget. We won’t push one particular plan but instead take the time to understand what’s right for your business so you can make an informed choice.

Better health

Inspiring people towards better health is at the heart of our business. Our plans can offer support with issues in the workplace such as stress, back pain and absence management. We’ll even come in to explain how our plans work to your employees, so they can make the most of them.

Personal service

The Institute of Customer Service recognises that our customer services team is world class, and we have achieved its sought after ServiceMark accreditation.

We try to avoid automated telephone systems, so when your employees call during opening hours they’ll speak to a person in one of our UK call centres.

For complex private medical insurance claims your employees will have one contact to help them through diagnosis and treatment. We can also arrange all of their appointments for them.

ServiceMark™ accredited

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Simplyhealth Managing CareWhen it comes to private health, Simplyhealth aims to provide the right care at the right time for the right cost. We deliver this in three ways: through innovation, our expertise and our commitment to world class customer care. These principles ensure that our suppliers deliver quality care for your employees and cost effective outcomes for you. We don’t lose sight of the patient as an individual and we respect and value you as our partner.

Right care

Right care isn’t just about hospitals and treatment, it’s also about ensuring your employees get appropriate care for their illness. Helping people towards better health is at the heart of our business and ingrained in our company ethos.

Right time

Right care at the right time gives you and your employees peace of mind when you need us most. You can be confident that your employees will be seen quickly and cared for in a way that makes the most of your healthcare budget.

Right cost

Managing care is also about managing costs. Simplyhealth reduces unnecessary healthcare costs through our astute negotiation, challenging costs and managing and engaging with providers. Speak to your key account manager for more information about Simplyhealth Managing Care and our evidence to show how it works.

Simplyhealthmanaging careRight care, right time,

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Our key account managersWe only employ experienced key account managers to help you decide what type of plan your business needs, and the most effective ways to implement it. Our key account managers go through a rigorous recruitment and training programme and are experienced in large scale implementation. Their consultative approach will ensure your plan runs efficiently and smoothly. Our team are highly experienced in developing internal communications strategies that meet your business requirements and help you to make the most of your plan.

In most cases, your key account manager will be appointed following your initial contact with Simplyhealth. They will be with you throughout the implementation of the plan and on an ongoing basis so you can be confident that we will deliver what we promise.

If you’d prefer your employees to pay for their health cash plans, we have one of the largest worksite teams in the UK who will visit them at work.

Our awardsWe have won many awards for health plans and customer service. In 2012, Simplyhealth was named Best Health Care Insurance Provider at the Personal Finance Awards, while Denplan won the title of Best Dental Plan Provider at the Health Insurance Awards, both for the third year running.

The 2013 UK Customer Satisfaction Awards also saw Simplyhealth scoop the Customer Commitment Award and Denplan the Quality Service Award.

The type of company we areWe can trace our history back to the first hospital savings schemes that helped communities to keep their hospitals and access the medical care they needed.

We have always focused on healthcare so our customers can rely on us for specialist knowledge.

Throughout our 140 years, we’ve never strayed from our mutual values. Our mission is to help more people feel better, which means we put our customers, clients and communities first.

Each year we donate at least £1 million to health related charities and local causes close to our office locations in Andover, Bristol, Leeds, Manchester and Winchester.

In a world where so many people can’t be bothered, we’re proud to be the healthcare company that can.

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Don’t take our word for it Here’s what our customers have to sayClient: Tesco PLC Plan: Corporate voluntary cash plan Client since: Over ten years

“Simplyhealth provides us with a tailor made cash plan for all levels of Tesco employees, helping with everyday healthcare costs for both themselves and their families.This remains one of our most popular voluntary benefits.The support and regular contact I receive from our account manager is second to none and the management reports and marketing material are both simple and self explanatory.The team are always willing to explore alternative ways of working within the Tesco framework to offer the best voluntary healthcare options for our employees.

It is a pleasure to work with Simplyhealth.„Louise Casey UK & ROI Benefits Manager, Tesco PLC

Client: Syngenta Plan: Self funded health plan Client since: 2000

“We have an excellent relationship with our account management team at Simplyhealth and they’ve always been proactive and very hands on. They’ve reported back on how employees are using the plan and analysed trends which has really helped our HR strategy.

Now we have a plan that we can control, adapt and monitor which means we can always keep costs in check, saving us in excess of £100,000 per year. We know which benefits our employees are using and we’re more in tune with the impact and value they have.

We want to recruit and retain talented employees, so our health plan is a great way of showing why Syngenta is such a great place to work.„Nick Cansfield Head of UK Operations, Syngenta

Client: William Hill Plan: Self funded health plan Client since: 1985

“We decided to offer a bespoke self funded health plan in 1985 to provide our employees with a cost efficient healthcare benefit with real value. During that time we have built a very good relationship with our administrator at Simplyhealth, and our account manager June, who has really got to know the profile of our business. She keeps us up to date with any new healthcare developments and constantly reviews the plan to ensure that it fits with our requirements. Although the healthcare benefit is not something you ever want to have to use, it gives our employees peace of mind and a sense of relief to know that they have it. Those that have used the plan have received great service and have always spoken to friendly and knowledgeable people. The most important thing is that Simplyhealth makes things easy for them.„Marcella Meechan Head of Group HR, William Hill

Client: Yorkshire Building Society Plan: Company paid cash plan Client since: 2012

“Having reviewed our total rewards package, we removed a benefit that was no longer useful to our employees. With the budget we saved, we have implemented a health cash plan with Simplyhealth. A health cash plan supports our strategy to help employees take care of their health and their health costs. We chose Simplyhealth because of their reputation, their ability to reach all of our employees across our 285 sites and their expertise in large scale implementation and communication. Our tailor made cash plan has been well received by employees, and the support we receive from our account manager and the rest of the Simplyhealth team is unrivalled. When Simplyhealth say that they adopt a partnership philosophy, I’m pleased to say that they really do.„Simon Wall HR Business Partner, Yorkshire Building Society

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We’re here to help your employees and your business

For more information about Simplyhealth, please visit:www.simplyhealth.co.uk/business

Call 0800 980 7433Email forbusiness@simplyhealth.co.uk

Follow us on Twitter:@simplyhealthUK

Find us on LinkedIn:www.linkedin.com/company/simplyhealth

Watch our videos on YouTube:www.youtube.com/user/simplyhealthUK

Get involved on our blog:www.simplyhealth.co.uk/blog/businesses

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Private health insurance Health cash plans Dental plans Self funded health plans

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Simplyhealth is a trading name of Simplyhealth Access, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Simplyhealth Access is registered and incorporated in England and Wales, registered no. 183035. Registered office, Hambleden House, Waterloo Court, Andover, Hampshire, SP10 1LQ. Your calls may be recorded and monitored for training and quality assurance purposes.