Communication Skill

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  • 2. COMMUNIONS Siddharth Desai Vihar Joshi Mitesh Suthar Jayesh Chaudhary Nirav Pethani Tejas Savalia Arpit Bhalala Tushar Jadav Milan Shah Paurin Shah
  • 3. COMMUNICATION COMMUNICATION is defined is the activity of conveying information through the exchange of thoughts, messages or information, as by speech ,visuals, signals, writing or behavior. In an unpublished interview, S.F.SCUDDER clarified the concept-all of the leaving communicates through movements, sounds, reactions, physical changes,gestures,languages,breath,colo r transformation etc. Examples-crying of child, browning of leaf
  • 5. GOALS OF COMMUNICATION To get and give information To ensure understanding To convince someone EFFECTIVE COMMUNICATION It is the result of information sharing, which is interpreted between multiple people and acted in a desired way. It ensure the messages are not distorted during communication process & also maintain the effect of the message. When desired effect is not achieved,factors such as barriers are explored
  • 6. Types of Communication (Based on channel) Verbal Non Verbal WrittenOral Speech Video Radio Televiso n Telepho nic convers ation Email Letters Report memo Gestures Body language Postures Tone of voice Facial expression
  • 7. Type of Communication (Based on Purpose) Formal Informal
  • 8. Non Verbal communication Smile: It Says a thousand words!! Oral or non oral messages expressed by other than linguistic means 55% of all communication is non-verbal
  • 9. Actions: Keep acting!! Facial expressions Eye contact Physical appearance Environment Body language Gestures Artefacts
  • 10. Bad non verbal communication!
  • 11. Prevent sending and receiving message, causing communication to be limited or completely failed
  • 12. Types of barriers to communication Physical/environmental barriers Semantic barriers Personal barriers
  • 13. Physical/environmental barriers Barriers due to nature of environment like background noise , poor lighting or an environment which is too hot or cold Physical barriers are: -NOISE - noise in a factory; external disturbance in telecom fa-cilities; poor writing; bad photo-copies; etc. -TIME AND DISTANCE - if telecom and network facilities are not available; people working in different shifts; faulty seating arrangement in the hall; etc,
  • 14. Semantic barriers Different interpretations of meaning of certain words
  • 15. Personal barriers Attitudes and Opinions Emotions Gesture Lack of Interest Poor Retention
  • 16. How to overcome communication barriers ? Taking the receiver more seriously Crystal clear message Delivering messages skillfully Focusing on the receiver Using multiple channels to communicate instead of relying on one channel Ensuring appropriate feedback Be aware of your own state of mind/emotions/attitude
  • 17. Conclusion The non-verbal language makes up 55% of how we communicate in face- to-face interactions and 38% of our message through our voice (tone,pitch,and so on) , with as little as 7% through the words we say. -Albert Mehrabian