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1. Which salutation may be used when a sender does not know the gender of a recipient?
a. Dear Ms. Amorntip, b. Dear Madam/Sir, c. Dear Mr. Khitti, d. Dear Jane,
2. Which sign is use at the end of the complimentary closing?
a. Semi-colon (;) b. Full stop (.) c. Comma (,) d. Colon (:)
3. A: Good morning. Blue Sky Photo, ……………?
B: Hello! My name’s James. May I speak to Mr. David, please?
a. how can I help you b. what your name c. who is calling d. pardon