TURKU UNIVERSITY OF APPLIED SCIENCES

Business Information Systems (MBA)

Master's Thesis Presentation (YAMK)

May 2014

By

Youssef Hammouche

� The rapid changes of information technology, present a new challenge and awareness of the necessity to adopt new tools and processes to improve the quality of education system.

� In confronting this challenge it became obligatory to know the complexity of the education system from student’s perspective and related problems that should be addressed.

� every education system must have an independent strategy of changes to determine the affecting factors of failure or success in education system.

� The usability testing represent one of the success factors to be implemented into any LMS to evaluate the examined interfaces by testing it on users.

� It became an essential component of LMS development process similar to software testing and system design.

� LMS might be very difficult to use by students if usability problems are not identified in early stage

� Many LMS projects have failed during last few years to stay among the top existing systems, reasons could be numerous but lack of usability usability usability usability testing testing testing testing is considered as one of the most common reasons.

� especially that students interactions with system is highly impacted with various barriers: lack of available support by teachers, poorly motivated to understand system's features, students are unsure in the use of ICT.

� Therefore it is mandatory to conduct usability testing during the system development cycle.

CONTENTCONTENTCONTENTCONTENT

LIST LIST LIST LIST OF ABBREVIATIONS (OR) SYMBOLSOF ABBREVIATIONS (OR) SYMBOLSOF ABBREVIATIONS (OR) SYMBOLSOF ABBREVIATIONS (OR) SYMBOLS

1. INTRODUCTION1. INTRODUCTION1. INTRODUCTION1. INTRODUCTION1.1. Problem Statement and Research Objectives

1.2. Research Methodology

1.3. Optima LMS

2222. LEARNING MANAGEMENT SYSTEMS . LEARNING MANAGEMENT SYSTEMS . LEARNING MANAGEMENT SYSTEMS . LEARNING MANAGEMENT SYSTEMS LMSsLMSsLMSsLMSs2.1. Open Source LMS

2.2. CLOUD LMS

2.3. Steps in Selecting a LMS

2.4. Key Factors of Successful LMS

3. THE USABILITY TESTING PLAN OF OPTIMA 3. THE USABILITY TESTING PLAN OF OPTIMA 3. THE USABILITY TESTING PLAN OF OPTIMA 3. THE USABILITY TESTING PLAN OF OPTIMA LMSLMSLMSLMS3.13.13.13.1. The Concept of Usability Testing. The Concept of Usability Testing. The Concept of Usability Testing. The Concept of Usability Testing

3.1.1. What is Usability?3.1.2. What is Usability Testing 3.1.3. The Purpose of Usability Testing3.1.4. What to Test?

3.2. Usability Test Plan for Optima LMS3.2. Usability Test Plan for Optima LMS3.2. Usability Test Plan for Optima LMS3.2. Usability Test Plan for Optima LMS3.2.1. Problem Statement and Test Objectives

3.2.2. User Profile 3.2.3. Methodology

3.2.3.1. Participants 3.2.3.2. Length of Sessions3.2.3.3. Quantitative & Qualitative Data 3.2.4. Scenarios and Tasks

3.2.5. Test environment and Equipment

4. EMPIRICAL USABILITY TESTING IN OPTIMA 4. EMPIRICAL USABILITY TESTING IN OPTIMA 4. EMPIRICAL USABILITY TESTING IN OPTIMA 4. EMPIRICAL USABILITY TESTING IN OPTIMA LMSLMSLMSLMS4.14.14.14.1. Data Collection. Data Collection. Data Collection. Data Collection

4.24.24.24.2. Test Results and Analysis. Test Results and Analysis. Test Results and Analysis. Test Results and Analysis

4.2.1. Top Negative Finding

4.2.1.1. Website Layout and Login Process 4.2.1.2. System Features and Editing Options

4.2.2. Top Positive Finding4.2.3. Findings Log from the Observer4.2.3.1. Task Completion Rate4.2.3.2. Time on Task4.2.3.3. Problems and Helps required

4.2.4. Presenting Results Based on Post-task and Post-test

Questionnaires

5. USABILITY RECOMMENDATIONS FOR OPTIMA 5. USABILITY RECOMMENDATIONS FOR OPTIMA 5. USABILITY RECOMMENDATIONS FOR OPTIMA 5. USABILITY RECOMMENDATIONS FOR OPTIMA LMS DEVELOPERSLMS DEVELOPERSLMS DEVELOPERSLMS DEVELOPERS

6666. DISCUSSION . DISCUSSION . DISCUSSION . DISCUSSION

REFERENCESREFERENCESREFERENCESREFERENCES

APPENDICESAPPENDICESAPPENDICESAPPENDICESAppendix 1. Pre-test Questionnaire. Appendix 2. Post-task Questionnaire. Appendix 3. Post-test Questionnaire. Appendix 4. Usability Testing Video Permission Form