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Rights, Results and professional governance
Social and health policy is made in boardrooms but shaped in practice settings
Institutional and professional practice is the ‘black-box’ of Results-Based Management systems
The focus on results and impact has allowed us to take our eye off the ball of quality
Quality in practice is an accomplishment, not an objective
To reveal quality in professional practice To reveal the mechanics of social policy To create an evidence-based site for public
debate about services To create a base for public accountability and
debate about citizen agency and good governance
To make transparent where results come from (and don’t), what they mean and how to replicate them – i.e. to understand context
To assess impact
Direct observation of practitioner/citizen interactions
Analysis of professional and clinical judgement (incl. Indigenous judgement)
Policy-into-practice audit Triangulation (practitioner/user/observer) Information exchange