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CBMS4303CBMS4303Management Information Management Information
SystemSystemSystemSystem
FACULTY OF BUSINESS & MANAGEMENTFACULTY OF BUSINESS & MANAGEMENT
September 2011Topic 3: IT Support in the Organisation
LORNA TIMBAH | PPW SABAH
1. Analyse the relationship between the organisation & IT
2. Describe 3 types of organisation structures3. Discuss the implementation of IT in the organisation
structure4. Explain the architecture and infrastructure of IT
Identify the goals of IT management5. Identify the goals of IT management6. Assess the steps to be taken in IT management7. Appraise the organisations involved in IT
management8. Explain what strategic management is9. Explain the Porter value chain model10. Explain the competitive force strategy & network
economy
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Learning OutcomesLearning Outcomes
economy
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Relationship between the org & ITRelationship between the org & IT
Head Office Chairman
GM Division A
GM Division B
GM Division C
Plant Plant Plant
Accounts Manager
IS Manager
Supervisor Supervisor Supervisor
Marketing Manager
Production Manager
HR Manager
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
3 types of org structures3 types of org structures#1: Hierarchical org structure
Head Office Chairman
Project Senior Manager Division A
Project Senior Manager Division B
Assistant Accounts Manager
Assistant IS Manager
Assistant Marketing Manager
Assistant Production Manager
Assistant HR Manager
Project Senior Manager Division C
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
3 types of org structures3 types of org structures#2: Project-based org structure
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
3 types of org structures3 types of org structures#3: Matrix structure
Ministry of Local Gov &
Housing
KK City Sandakan Tawau 4 5KK City
Council
Technical Sector
Corporate Sector
HR MgtDept
Corp Affairs Dept
Fin & Budget Dept
Legal Dept
Operations Sector
Sandakan City Council
…
TawauMunic. Council
…
1
4
3
2
5
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
IT implementation in org structureIT implementation in org structure
Mainframe/terminalMainframe/terminal Distributed environmentDistributed environment PC environmentPC environment
processing processing
processing processing
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
IT architecture & infrastructureIT architecture & infrastructure
Increased independence from serverIncreased independence from server
� Goals◦ Ensuring continuous technology in a stable condition
◦ Ensuring that technology can be adapted according to changes that occuraccording to changes that occur
� What is managed?◦ Information
◦ IT infrastructure
◦ Knowledge workers
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Goals of IT managementGoals of IT management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Steps taken in managing Steps taken in managing ITIT
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Appraising orgs involved in IT Appraising orgs involved in IT managementmanagement
� Management which can change the firm’s objective, operation, product, service & environmental relationship so that the firm can achieve competitive advantages
� Strategies:◦ Low-cost provider
◦ Product/service differentiation
◦ Global market scope
◦ Focused niche market
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Strategic managementStrategic management
LORNA TIMBAH | PPW SABAH | SEP2011
TOPIC 3: IT SUPPORT IN THE ORGANISATION
Strategic managementStrategic management
LORNA TIMBAH | PPW SABAH | SEP2011
TOPIC 3: IT SUPPORT IN THE ORGANISATION
Strategic managementStrategic management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Porter’s value chain modelPorter’s value chain model
Potential Entrants
•Threat of new entrants
Buyers
•Bargaining power of buyers
Industry competitors -
Rivalry among
existing firms
Suppliers
•Bargaining power of suppliers
Substitutes
•Threat of substitute products/services
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
Competitive force Competitive force strategystrategy
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011
The network economyThe network economyFrom http://blog.getsatisfaction.com/2011/05/25/network-effect/?view=socialstudies