Choose from our delicious
meals and desserts
Delivered hot to your
door by our caring
team
Please complete:
Name
Address
Contact us on: 0330 2000 103 www.hertsindependentliving.org [email protected]
Autumn-Winter Menu26th October 2020 to 11th April 2021
2
We operate 365 days of
the year!Welcome
Special Dietary Needs
Menu codes
Contact us on: 0330 2000 103 www.hertsindependentliving.org [email protected]
Meeting your needs: We will do our very best to meet your needs and preferences. However, on rare occasions we may need to offer a substitution to your preferred choice, but we will always ensure that the meal is suitable for you.
Note: Always contact the office (see page 7) to cancel or change your meal service pattern; please do not use the menu to indicate a cancellation or change to a delivery.
2
✔ Main meals that contain no more than 16g of total fat, 5g of saturated fat and 1.5g of salt per portion.
✷ Main meals that contain atleast 400 calories and dessertsat least 300 calories per portion(these are the highest energyoptions we offer on our menu).< 1 5 Desserts that contain no more than 15g sugar per portion.
GF Meals that are free from gluten and suitable if you have coeliac disease or have an intolerance to gluten. V Dishes suitable for people
following a vegetarian diet.
Diabetes – All of our meals are suitable for people with diabetes. However, food choices are an important part of your diabetes management. You may wish to choose more meals that are marked with a , and our desserts that contain less that 15g of sugar per portion, or have a fruit pot, which counts as one of your five a day.
Low fat – If a health professional has advised you to follow a low fat diet, please contact our Nutrition and Wellbeing team who can advise further.
Low salt – If a health professional has advised you to follow a low salt diet, please contact our Nutrition and Wellbeing team who can advise further.
Texture Modified Meals – If a health professional has advised you to have a texture modified diet, please contact us for a full range of meals including Pureed (Level 4), Minced & Moist (Level 5), and Soft & Bitesize (Level 6).
Healthy weight loss – For healthy weight loss, you can choose to avoid high energy meals from our menu.
Healthy weight gain – If you are underweight, losing weight, or have a small appetite, you can choose meals and desserts marked with a , as these are the highest energy options on the menu. These meals and desserts can also be good options for everyone.
Allergy and Intolerances– All allergens areclearly markedon the list ofingredients onour packaging.Please contact usto get further information on food allergies and intolerances so we can help you to choose the most appropriate meals.
Cultural and Religious choices We cater for a range of diets including Halal, Kosher, West Indian and Caribbean. Please contact us for further information.
2
Thank you for choosing our hot meal service.
We are very proud of both the quality and variety of our balanced, nutritious meals which adhere to national catering guidance.
Our menu repeats every four weeks, and our Nutrition and Wellbeing team have created simple menu codes to make it easier for you to select the most suitable meals.
We hope you enjoy browsing our menu.
Step 1: Choose one main meal and one dessert choice each day.
Step 2: Give your completed menu to your Community Team delivery driver or return it by post or email if you prefer.
Step 3: We can provide you with a copy of your completed menu upon request.
If we do not receive your completed menu you will receive our dish of the day (or suitable alternative) until we receive your choices. Dish of the day is the first meal option on each day.
2
We operate 365 days of
the year!Welcome
Special Dietary Needs
Menu codes
Contact us on: 0330 2000 103 www.hertsindependentliving.org [email protected]
Meeting your needs: We will do our very best to meet your needs and preferences. However, on rare occasions we may need to offer a substitution to your preferred choice, but we will always ensure that the meal is suitable for you.
Note: Always contact the office (see page 7) to cancel or change your meal service pattern; please do not use the menu to indicate a cancellation or change to a delivery.
2
✔ Main meals that contain no more than 16g of total fat, 5g of saturated fat and 1.5g of salt per portion.
✷ Main meals that contain atleast 400 calories and dessertsat least 300 calories per portion(these are the highest energyoptions we offer on our menu).< 1 5 Desserts that contain no more than 15g sugar per portion.
GF Meals that are free from gluten and suitable if you have coeliac disease or have an intolerance to gluten. V Dishes suitable for people
following a vegetarian diet.
Mon
day
(1)
Tues
day
(2)
Wed
nesd
ay (3
)Th
ursd
ay (4
)Fr
iday
(5)
Satu
rday
(6)
Sund
ay (7
)Week 1 (Days 1-7)
(Weeks commencing: (26th Oct, 23rd Nov, 21st Dec, 18th Jan, 15th Feb, 15th Mar)
ID: TEMP Menu inputted on SMARTTDate
FOR OFFICE USE ONLY
3*Reduced sugar version (with sugar & sweetener)
GF V
GF V
GF V
GF V
GF V
GF V
V
GF V
GF V
V <15
VGF
V
V <15GF
V
GF
V <15
V
V
V <15
V <15GF
V
V <15
VGF
V
V <15
V
V
V <15
V <15GF
GF
GF
V GF
V GF
GF
GF
V
V GF
GF
V
V
GF
V GF
V GF
V
V
GF
GF
V
V
GF
V GF
V
TREACLE TART & CUSTARD
COTTAGE PIE, carrots, swede & green beans
LAMB & VEGETABLE CASSEROLE, mashed potato, mashed carrot & green beans
CHICKEN CURRY, with rice
MUSHROOM, LEEK & WEST COUNTRY CHEDDAR BAKE, red cabbage & green beans
VEGETABLE CURRY, white rice
HAM & LEEK CRUMBLE, mashed potato, cauliflower & peas
CHICKEN & VEGETABLE CASSEROLE, mashed potato, carrots & green beans
SALMON SUPREME, mashed potato, carrots, green beans & peas
VEGETABLE LASAGNE, carrots & green beans
OMELETTE, chips & baked beans
MINTED LAMB & DUMPLING, mashed potato, mashed carrot & swede
CUMBERLAND SAUSAGE, in gravy with mashed potato, carrots & swede
CHICKEN IN RED WINE GRAVY, diced fried potatoes, sweet potato & carrot mash, & carrots
VEGETARIAN SAUSAGE CASSEROLE, mashed potato, carrots & peas
VEGETARIAN COTTAGE PIE, carrots, swede & peas
CHICKEN BREAST, CHEESE & BACON, boiled potatoes, green beans & peas
BEEF LASAGNE, carrots & peas
ALL DAY BREAKFAST, omelette, sausage, bacon, hash browns & baked beans
CHEESY VEGETABLE BAKE, topped with sauté potatoes, served with carrots, swede & peas
SPICY BEAN CASSEROLE, potato wedges, green beans & peas
BREADED FISH, mashed potato & peas
MINCED BEEF & ONION PIE, boiled potatoes, carrots & peas
SLICED TURKEY & STUFFING, roast potatoes, mashed carrots & parsnip, green beans & gravy
VEGETARIAN PASTA BAKE, carrots & broccoli
CHEESE & ONION PIE, sweet potato, potato & carrot mash, & green beans
BEEF HOTPOT, mashed potato, carrots & green beans
VIENNA STEAK (made with minced pork) in a lentil sauce, mashed potato, peas & sweetcorn
FISH IN BUTTER SAUCE, fried diced potatoes, carrots & Romano beans
MACARONI CHEESE, peas, carrots & sweetcorn
VEGETARIAN SAUSAGE CASSEROLE, mashed potato, carrots & peas
CHICKEN BREAST, roast potatoes, sprouts, carrot, cauliflower, peas, stuffing & gravy
SHEPHERDS PIE, carrots & peas
SAUSAGE CASSEROLE, mashed potato & peas
VEGETABLE HOTPOT, topped with sauté potatoes, served with peas
VEGETARIAN SAUSAGE & MASH, carrots, swede & onion gravy
8208
7447
7437
8264
8239
8334
7410
7445
8302
8282
8242
7428
7436
8270
8322
8279
7441
7412
8318
8204
8303
7442
7425
8273
8227
8221
7436
7401
8316
8336
8255
7432
7446
8329
8245
RHUBARB CRUMBLE & CUSTARD*
COFFEE DESSERT
FRUIT POT
6443
6938
2123
FP
6442
6919
2149
FP
6454
6903
2126
FP
6432
6934
2124
FP
6465
6939
2127
FP
6411
6927
2148
FP
6450
6935
2128
FP
GINGER SPONGE & CUSTARD
STEWED APPLE & CUSTARD*
RASPBERRY TRIFLE
FRUIT POT
RICE PUDDING & APRICOT
BLACKCURRANT PIE & CUSTARD*
STRAWBERRY CHEESECAKE
FRUIT POT
SPOTTED DICK & CUSTARD
LEMON SPONGE & CUSTARD*
CHOCOLATE MOUSSE
FRUIT POT
PLUM & CHERRY PIE & CUSTARD
APPLE & BLACKBERRY CRUMBLE & CUSTARD*
RASPBERRY DESSERT
FRUIT POT
ORANGE SPONGE & CUSTARD
JAM ROLY POLY & CUSTARD*
STRAWBERRY TRIFLE
FRUIT POT
STICKY TOFFEE PUDDING & CUSTARD
SULTANA SPONGE & CUSTARD*
APRICOT & PEACH DESSERT
FRUIT POT
Mon
day
(8)
Tues
day
(9)
Wed
nesd
ay (1
0)Th
ursd
ay (1
1)Fr
iday
(12)
Satu
rday
(13)
Sund
ay (1
4)ID: TEMP Menu inputted on SMARTTDate
FOR OFFICE USE ONLY
*Reduced sugar version (with sugar & sweetener)
V
Week 2 (Days 8-14)(Weeks commencing: 2nd Nov, 30th Nov, 28th Dec, 25th Jan, 22nd Feb, 22nd Mar)
GF V
GF V
GF V
GF V
GF V
GF V
GF V
4
V
V <15
V
VGF
V <15
V <15GF
VGF
V <15
VGF
V <15
V <15GF
VGF
V <15
V <15GF
V <15
VGF
GF
V GF
GF
V
V GF
V GF
V GF
GF
GF
V GF
V GF
GF
V GF
GF
GF
V
V
GF
GF
V
V
V
V
V
V
V
V
APRICOT CRUMBLE & CUSTARD
BEEF WITH ROAST POTATOES, peas, carrots, gravy & Yorkshire pudding
CHICKEN CHASSEUR, diced fried potatoes, green beans & peas
FISHERMAN’S PIE, carrots & green beans
VEGETARIAN SAUSAGE & MASH, carrots, swede & onion gravy
CHEESY VEGETABLE BAKE, topped with sauté potatoes, served with carrots, swede & peas
CHICKEN & VEGETABLE PIE, mashed potato, carrots & peas
HAM & LEEK CRUMBLE, mashed potato, cauliflower & peas
LAMB & POTATO CURRY, white rice & coriander
CHEESE & ONION PIE, sweet potato, potato & carrot mash, & green beans
VEGETABLE HOTPOT, topped with sauté potatoes, served with peas
BEEF STEW & DUMPLING, mashed potato, cauliflower & green beans
FISHCAKE, diced potatoes & peas
ALL DAY BREAKFAST, omelette, sausage, bacon, hash browns & baked beans
CAULIFLOWER & BROCCOLI BAKE, diced fried potatoes & carrots
SPICY BEAN CASSEROLE, potato wedges, green beans & peas
LANCASHIRE HOTPOT, carrots & swede
GAMMON & MUSHROOM PIE, mashed potato, carrots & Romano beans
LEMON & GINGER CHICKEN, vegetable rice
VEGETARIAN COTTAGE PIE, carrots, swede & peas
VEGETARIAN PASTA BAKE, carrots & broccoli
SALMON CRUMBLE, mashed potato & Romano beans
CHICKEN & LEEK HOTPOT, carrots & green beans
MEATBALLS & MUSHY PEAS, with onion gravy & chips
MUSHROOM, LEEK & WEST COUNTRY CHEDDAR BAKE, red cabbage & green beans
OMELETTE, chips & baked beans
STEAK & KIDNEY PIE, mashed potato, carrots & swede
MEDITERRANEAN CHICKEN, in tomato & paprika sauce; fried diced potato, green beans & peas
MINTED LAMB & DUMPLING, mashed potato, mashed carrot & swede
VEGETABLE LASAGNE, carrots & green beans
VEGETABLE CURRY, white rice
PORK LOIN & STUFFING, in gravy with mashed potato & creamed cabbage
BEEF HOTPOT, mashed potato, carrots & green beans
SWEET & SOUR CHICKEN, rice, peas & red pepper
VEGETARIAN SAUSAGE CASSEROLE, mashed potato, carrots & peas
MACARONI CHEESE, peas, carrots & sweetcorn
8201
7412
7432
8306
8250
8261
7446
7442
8246
8334
8205
7441
7407
8318
8320
8240
7425
7428
8276
8234
8307
7410
7437
8232
8274
8211
7447
7445
8242
8281
8225
7401
7436
8354
8221
APPLE PIE & CUSTARD*
BLACKCURRANT CHEESECAKE
FRUIT POT
6431
6901
2122
FP
6456
6933
2125
FP
6470
6937
2123
FP
6426
6938
2149
FP
6410
6919
2126
FP
6469
6903
2124
FP
6473
6934
2127
FP
RICE & STEWED APPLE
GOLDEN SYRUP SPONGE & CUSTARD*
STRAWBERRY MOUSSE
FRUIT POT
BLACKCURRANT SPONGE & CUSTARD
APPLE CRUMBLE & CUSTARD*
COFFEE DESSERT
FRUIT POT
BAKEWELL TART & CUSTARD
RHUBARB CRUMBLE & CUSTARD*
RASPBERRY TRIFLE
FRUIT POT
BAKED FRUIT BREAD PUDDING & CUSTARD
STEWED APPLE & CUSTARD*
STRAWBERRY CHEESECAKE
FRUIT POT
JAM SPONGE & CUSTARD
BLACKCURRANT PIE & CUSTARD*
CHOCOLATE MOUSSE
FRUIT POT
PLUM & CHERRY CRUMBLE & WHITE CHOCOLATE CUSTARD
LEMON SPONGE & CUSTARD*
RASPBERRY DESSERT
FRUIT POT
Mon
day
(15)
Tues
day
(16)
Wed
nesd
ay (1
7)Th
ursd
ay (1
8)Fr
iday
(19)
Satu
rday
(20)
Sund
ay (2
1)ID: TEMP Menu inputted on SMARTTDate
FOR OFFICE USE ONLY
*Reduced sugar version (with sugar & sweetener)
Week 3 (Days 15-21)(Weeks commencing: 9th Nov, 7th Dec, 4th Jan, 1st Feb, 1st Mar, 29th Mar)
GF V
GF V
GF V
GF V
GF V
GF V
GF V
5
V <15
VGF
V <15
V <15GF
V <15
VGF
V <15
V <15GF
VGF
V <15
VGF
V <15
V <15
GF
V GF
GF
V GF
V GF
GF
V GF
GF
GF
V
GF
V GF
V
V GF
V GF
V GF
GF
V
V
V
V
V
GF
V
V
GF
GF
GF
V
GF
V
V
V
V
SPOTTED DICK & CUSTARD
CHICKEN BREAST, roast potatoes, sprouts, carrot, cauliflower, peas, stuffing & gravy
BRAISED STEAK, mashed potato & green beans
LAMBS LIVER in onion gravy, mashed potato, carrots & swede
CHEESY VEGETABLE BAKE, topped with sauté potatoes, served with carrots, swede & peas
VEGETARIAN COTTAGE PIE, carrots, swede & peas
MINCED BEEF & ONION PIE, boiled potatoes, carrots & peas
VIENNA STEAK (made with minced pork) in a lentil sauce, mashed potato, peas & sweetcorn
CHICKEN CURRY, with rice
VEGETABLE HOTPOT, topped with sauté potatoes, served with peas
CAULIFLOWER & BROCCOLI BAKE, diced fried potatoes & carrots
CUMBERLAND SAUSAGE, in gravy with mashed potato, carrots & swede
COTTAGE PIE, carrots, swede & green beans
MEDITERRANEAN CHICKEN, in tomato & paprika sauce; fried diced potato, green beans & peas
VEGETARIAN PASTA BAKE, carrots & broccoli
VEGETABLE CURRY, white rice
CHICKEN BREAST, CHEESE & BACON, boiled potatoes, green beans & peas
SALMON SUPREME, mashed potato, carrots, green beans & peas
LAMB & POTATO CURRY, white rice & coriander
MACARONI CHEESE, peas, carrots & sweetcorn
VEGETABLE LASAGNE, carrots & green beans
FISHERMAN’S PIE, carrots & green beans
CHICKEN & VEGETABLE CASSEROLE, mashed potato, carrots & green beans
CREAMY BEEF CURRY, with white rice
VEGETARIAN SAUSAGE & MASH, carrots, swede & onion gravy
MUSHROOM, LEEK & WEST COUNTRY CHEDDAR BAKE, red cabbage & green beans
LAMB & VEGETABLE CASSEROLE, mashed potato, mashed carrot & green beans
CHICKEN BREAST, roast potatoes, sprouts, carrot, cauliflower, peas, stuffing & gravy
SAUSAGE CASSEROLE, mashed potato & peas
CHEESE & ONION PIE, sweet potato, potato & carrot mash, & green beans
SPICY BEAN CASSEROLE, potato wedges, green beans & peas
SLICED TURKEY & STUFFING, roast potatoes, mashed carrots & parsnip, green beans & gravy
BEEF LASAGNE, carrots & peas
BREADED FISH, chips & peas
CAULIFLOWER & BROCCOLI BAKE, diced fried potatoes & carrots
OMELETTE, chips & baked beans
8255
7428
7412
8323
8214
8227
7407
7446
8264
8336
8322
7447
7425
8281
8208
8279
7445
7401
8246
8302
8306
7437
7432
8218
8282
8239
7441
7442
8329
8255
8273
7410
7407
8304
8204
APPLE & BLACKBERRY CRUMBLE & CUSTARD*
STRAWBERRY TRIFLE
FRUIT POT
6432
6939
2148
FP
6470
6927
2128
FP
6465
6935
2122
FP
6454
6901
2125
FP
6469
6933
2123
FP
6411
6937
2149
FP
6443
6938
2126
FP
BLACKCURRANT SPONGE & CUSTARD
JAM ROLY POLY & CUSTARD*
APRICOT & PEACH DESSERT
FRUIT POT
PLUM & CHERRY PIE & CUSTARD
SULTANA SPONGE & CUSTARD*
BLACKCURRANT CHEESECAKE
FRUIT POT
RICE PUDDING & APRICOT
APPLE PIE & CUSTARD*
STRAWBERRY MOUSSE
FRUIT POT
JAM SPONGE & CUSTARD
GOLDEN SYRUP SPONGE & CUSTARD*
COFFEE DESSERT
FRUIT POT
ORANGE SPONGE & CUSTARD
APPLE CRUMBLE & CUSTARD*
RASPBERRY TRIFLE
FRUIT POT
TREACLE TART & CUSTARD
RHUBARB CRUMBLE & CUSTARD*
STRAWBERRY CHEESECAKE
FRUIT POT
Mon
day
(22)
Tues
day
(23)
Wed
nesd
ay (2
4)Th
ursd
ay (2
5)Fr
iday
(26)
Satu
rday
(27)
Sund
ay (2
8)ID: TEMP Menu inputted on SMARTTDate
FOR OFFICE USE ONLY
*Reduced sugar version (with sugar & sweetener)
Week 4 (Days 22-28)(Weeks commencing: 16th Nov, 14th Dec, 11th Jan, 8th Feb, 8th Mar, 5th Apr)
GF V
GF V
GF V
GF V
GF V
GF V
GF V
6
GF
V <15
V <15GF
V <15
VGF
V <15
V <15
V <15GF
V <15
VGF
V <15
V <15GF
V
GF
GF
V GF
V GF
GF
V GF
V
V
GF
V GF
V GF
GF
GF
V GF
V GF
GF
GF
GF
V
V
V
V
V
V
V
V
V
V
GF
VGF
V
V
V
<15
SEMOLINA & APPLEGAMMON & MUSHROOM PIE, mashed potato, carrots & Romano beans
LANCASHIRE HOTPOT, carrots & swede
SALMON CRUMBLE, mashed potato & Romano beans
VEGETARIAN COTTAGE PIE, carrots, swede & peas
MACARONI CHEESE, peas, carrots & sweetcorn
BRAISED STEAK, mashed potato & green beans
MEATBALLS & MUSHY PEAS, with onion gravy & chips
SWEET & SOUR CHICKEN, rice, peas & red pepper
MUSHROOM, LEEK & WEST COUNTRY CHEDDAR BAKE, red cabbage & green beans
SPICY BEAN CASSEROLE, potato wedges, green beans & peas
VIENNA STEAK (made with minced pork) in a lentil sauce, mashed potato, peas & sweetcorn
CHICKEN & LEEK HOTPOT, carrots & green beans
BREADED FISH, mashed potato & peas
VEGETABLE LASAGNE, carrots & green beans
OMELETTE, chips & baked beans
CHICKEN & VEGETABLE PIE, mashed potato, carrots & peas
STEAK & KIDNEY PIE, mashed potato, carrots & swede
PORK LOIN & STUFFING, in gravy with mashed potato & creamed cabbage
VEGETARIAN SAUSAGE CASSEROLE, mashed potato, carrots & peas
CHEESE & ONION PIE, sweet potato, potato & carrot mash, & green beans
FISH IN PARSLEY SAUCE, mashed potato, carrots, swede & green beans
BEEF STEW & DUMPLING, mashed potato, cauliflower & green beans
CHICKEN CHASSEUR, diced fried potatoes, green beans & peas
CHEESY VEGETABLE BAKE, topped with sauté potatoes, served with carrots, swede & peas
VEGETABLE CURRY, white rice
SHEPHERDS PIE, carrots & peas
STEAK & MUSHROOM CASSEROLE, mashed potato, swede & peas
LEMON & GINGER CHICKEN, vegetable rice
VEGETABLE HOTPOT, topped with sauté potatoes, served with peas
CAULIFLOWER & BROCCOLI BAKE, diced fried potatoes & carrots
BEEF WITH ROAST POTATOES, peas, carrots, gravy & Yorkshire pudding
CHICKEN BREAST, CHEESE & BACON, boiled potatoes, green beans & peas
FISHERMAN’S PIE, carrots & green beans
VEGETARIAN SAUSAGE & MASH, carrots, swede & onion gravy
VEGETARIAN PASTA BAKE, carrots & broccoli
8234
7401
7428
8307
8240
8214
7441
7437
8354
8232
8336
7410
7445
8303
8274
8261
7442
7436
8225
8211
8317
7447
7412
8250
8205
8245
7407
7446
8276
8212
8201
7425
7432
8306
8279
JAM ROLY POLY & CUSTARD*
CHOCOLATE MOUSSE
FRUIT POT
6455
6927
2124
FP
6473
6903
2123
FP
6450
6934
2148
FP
6442
6939
2128
FP
6426
6919
2122
FP
6431
6935
2127
FP
6410
6901
2125
FP
PLUM & CHERRY CRUMBLE & WHITE CHOCOLATE CUSTARD
BLACKCURRANT PIE & CUSTARD*
COFFEE DESSERT
FRUIT POT
STICKY TOFFEE PUDDING & CUSTARD
LEMON SPONGE & CUSTARD*
STRAWBERRY TRIFLE
FRUIT POT
GINGER SPONGE & CUSTARD
APPLE & BLACKBERRY CRUMBLE & CUSTARD*
APRICOT & PEACH DESSERT
FRUIT POT
BAKEWELL TART & CUSTARD
STEWED APPLE & CUSTARD*
BLACKCURRANT CHEESECAKE
FRUIT POT
APRICOT CRUMBLE & CUSTARD
SULTANA SPONGE & CUSTARD*
RASPBERRY DESSERT
FRUIT POT
BAKED FRUIT BREAD PUDDING & CUSTARD
APPLE PIE & CUSTARD*
STRAWBERRY MOUSSE
FRUIT POT
More than just a meal
About us Hertfordshire Independent Living Service (HILS) is a charitable, not-for-profit, social enterprise that operates from four sites across the county, 365 days a year.
We deliver 520,000 meals each year, which is equivalent to our vehicles travelling to the moon and back! Our charitable purpose is to help older and vulnerable people in our community to live happier and healthier lives, whilst remaining independent in their own homes. We support thousands of people across Hertfordshire and ensure that our clients’ wellbeing and safety is prioritised.
Who delivers your meals? Meals are delivered daily between 11:30am and 2pm by our dedicated and caring Community Team delivery drivers who are regularly trained in nutrition, food safety and supporting older people including those living with dementia. Additionally all delivery drivers have police checks and are paid at least the Real Living Wage.
How do we support our clients at home? We work closely with the Fire & Rescue Service, Police, and Trading Standards, who occasionally come out with our Community Team delivery drivers on their rounds to make sure our clients are safe and secure.
We have a ‘no reply’ procedure in place to ensure that if a client does not answer the door, we follow up to make sure that every client is safe. We also work closely with other organisations, such as Age UK Hertfordshire, Carers in Herts, HertsHelp, and Small Acts of Kindness to ensure our clients are safe and well.
Our Community Team Members carry out welfare checks to ensure each client’s wellbeing needs
are met. We remind our clients to drink plenty of fluids to stay
hydrated throughout the day, and monitor their room temperatures to ensure they
are living in safe conditions, especially in the winter.
7
www.hertsindependentliving.org [email protected]
Our sites are open from 8am until 3.30pm, 7 days a week. You can call or email our friendly team to change or cancel your meals. Out of hours, you can also leave a message on our answering machine which is checked every morning.
Contacting us?
Letchworth16 Green Lane One
Blackhorse RoadSG6 1HB
Tel: 01462 678423
Hemel Hempstead17 Hammer Lane
AdeyfieldHP2 4EU
Tel: 01442 243352
St AlbansJubilee Centre
Catherine StreetAL3 5BU
Tel: 01727 847264
WareUnit 7
Gentlemen’s Field SG12 0EF
Tel: 01920 333030
7
How do we support our clients at home?
7
More than just a meal
About us Hertfordshire Independent Living Service (HILS) is a charitable, not-for-profit, social enterprise that operates from four sites across the county, 365 days a year.
We deliver 520,000 meals each year, which is equivalent to our vehicles travelling to the moon and back! Our charitable purpose is to help older and vulnerable people in our community to live happier and healthier lives, whilst remaining independent in their own homes. We support thousands of people across Hertfordshire and ensure that our clients’ wellbeing and safety is prioritised.
Who delivers your meals? Meals are delivered daily between 11:30am and 2pm by our dedicated and caring Community Team delivery drivers who are regularly trained in nutrition, food safety and supporting older people including those living with dementia. Additionally all delivery drivers have police checks and are paid at least the Real Living Wage.
How do we support our clients at home? We work closely with the Fire & Rescue Service, Police, and Trading Standards, who occasionally come out with our Community Team delivery drivers on their rounds to make sure our clients are safe and secure.
We have a ‘no reply’ procedure in place to ensure that if a client does not answer the door, we follow up to make sure that every client is safe. We also work closely with other organisations, such as Age UK Hertfordshire, Carers in Herts, HertsHelp, and Small Acts of Kindness to ensure our clients are safe and well.
Our Community Team Members carry out welfare checks to ensure each client’s wellbeing needs
are met. We remind our clients to drink plenty of fluids to stay
hydrated throughout the day, and monitor their room temperatures to ensure they
are living in safe conditions, especially in the winter.
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www.hertsindependentliving.org [email protected]
Our sites are open from 8am until 3.30pm, 7 days a week. You can call or email our friendly team to change or cancel your meals. Out of hours, you can also leave a message on our answering machine which is checked every morning.
Contacting us?
Letchworth16 Green Lane One
Blackhorse RoadSG6 1HB
Tel: 01462 678423
Hemel Hempstead17 Hammer Lane
AdeyfieldHP2 4EU
Tel: 01442 243352
St AlbansJubilee Centre
Catherine StreetAL3 5BU
Tel: 01727 847264
WareUnit 7
Gentlemen’s Field SG12 0EF
Tel: 01920 333030
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We also offer a range of nutritious breakfast and tea meals.These meals are delivered at the same time as each hot meal and dessert. The tea meal will
be placed in your fridge for eating later in the day, and your breakfast for eating the next morning. If you would like more information about these services, or to request a breakfast
and tea menu, please contact us (see page 7 for details).
HILS Breakfast and Tea Service
Breakfast – from porridge to croissants, we have a range of breakfast options to suit you, each served with a breakfast snack and drink of your choice.
Tea – we offer a tempting range of sandwiches, or a cream tea if you prefer, accompanied by a dessert of your choice, and a sweet or savoury snack.
• A keysafe is a small, strong, metal box accessed by using a personal code. It is fitted to the outside of your home and is used to store a spare door key.
• HILS can install a keysafe at your home, anywhere in Hertfordshire, from just £66.
To find out more, visit our website on www.hertsindependentliving.org
or call us on 0330 2000 103
Book your
keysafe
installation
online!
Could you benefit from having a keysafe?Keysafes are useful for people who might forget their keys and for people who have regular visitors, such as carers or meals on wheels staff.
HILS supplies and installs keysafes for clients across Hertfordshire, helping you to feel safe at home.
Breakfast and Tea Menu
Please complete:
Name
AddressContact us on: 0330 2000 103 [email protected] www.hertsindependentliving.org
Delivered with your
hot meal at lunchtime
A great selection of breakfast
and tea choices
A great way to
start the day
Enjoy an evening snack