Working KnowledgeA Discussion

Karthik GaekwadGraduate Student, Computer Engineering

Summary of the chapters

• Positives:

• Easy to read for a beginner

• The content is general so it can be read

• Examples of what worked and what didn’t

• Chapter summaries at the end of each chapter

Summary of the chapters

• Negatives

• Not enough technical detail (Technologies for Knowledge)

Outside research:

• ITC and the coal fire project

• Knowledge Management jobs

• Knowledge transfer when someone resigns

ITC and the Coal fire project

• ITC: International Training Centre for Aerial Survey

• Located in the Netherlands, Europe• Had a research project to minimize the

number of underground coal fires during mining

• The knowledge had to be transferred inside the company and then to the client (People’s Republic of China)

ITC and the Coal fire project

• Inside ITC – Easier: Group of 10– Internal Research Seminars– Newsletters

• European Researchers– Publications– Reports– Theses

ITC and the Coal fire project

• Transfer to the PRC

• Training engineers, researchers, fire fighters, managers– Research Supervision– On the job training– On site workshops– Seminars– Short courses

Knowledge Roles:

• A quick lookup on www.monster.com

• Knowledge Management positions.

• Knowledge Management Consultant at Accenture

Knowledge Management Consultant• Interacting with customer personnel to identify business

objectives turn them into a KM strategy.• Defining customer’s requirements to achieve KM objectives.• Develop and implement effective KM governance

approaches.• Design and implement effective KM processes and integrate

them with client’s business processes.• Develop and implement effective content architectures and

taxonomies.• Identify and implement appropriate technology tools to

implement client’s KM program.• Understanding key barriers to KM behavioral change and

developing effective change management programs.

Knowledge Transfer

• Facts of knowledge transfer during a resignation

• Strategies for a company that is losing an employee who has knowledge about the workings of the company– Exit Interviews– Try and hire the employee into another position– Or use him as a consultant

References

• ITC and the coal fire project: http://www.isprs.org/istanbul2004/comm6/papers/702.pdf

• Monster Jobs: www.monster.com

• Exit Interviews: http://dictionary.reference.com/search?q=pragmatics