we help people who do a great job do it better

‘How can I……?’Solutions for busy employers

February 2012

How can I meet CQC compliance requirements?

Advice on meeting CQC regulations• Skills for Care’s advice• Skills for Care’s materials to help

meet inspection outcomes• CQC supporting note on training

qualifications –given to inspectors

How can I ensure I recruit effectively?Finders, Keepers, the adult social care recruitment

and retention kit• Case studies• Questions to ask• Templates to use

Look out for qualifications called:Preparing for Work in the Care Sector

Have you thought about a career in social care? – ‘I care quiz’ – are they suitable?

Getting It Right From The Beginning: Common Induction Standards (CIS)

All workers must complete the CIS but a good induction will:

– Give workers confidence– Inspire them to continue in social care– Help workers identify with the organisation– Support workers to maintain required values,

standards and practices– Influence approach to future learning– Prepare workers for the next step

What induction should I give my staff? - Common Induction Standards

Range of resources• Basic CIS and guidance freely available on website

•Priced publications - £22

‘ Starting out’ – workbook tool for learners

‘Supporting Starters’ - Guidance for managers

What’s a personal development plan? Essential components:• Workers learning needs• Areas of learning• Specific tasks not equipped for• How will they receive this learning? – in

house / external /e:learning /mentor• By when• Available resources to meet these needs

What qualifications should my staff do?

• Level 2 & 3 Diplomas in Health and Social Care– Dementia pathway– Learning Disability pathway– Generic pathway

• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services

How can I develop my staff to meet the specific needs of people with …• Moving and assisting

• Learning Disabilities

• Food safety and nutrition• Dementia Care• Seated Recreational

Physical Exercise

• Infection Prevention and Control

• Stroke care

• Diabetes

• End of Life

• Sexuality

• Activity provision

Some knowledge / some competence

How can my staff be trained without being missing for long periods?

• e:learning resources – use as individuals or together

• In house training – DVDs / training packages /use expertise of own staff

• Team / group discussions –reflections • Mentoring /shadowing• Collaboration with other local services

Some free e:learning resourcesE:elca – www.endoflifecareforall.com

SCIE • E:learning modules –e.g. dementia, LD

• Social care TV – www.scie.org.uk • Good practice examples from people who use services

E:learning portal –Skills for Health• Infection prevention and control

• Food, Nutrition and Hydration www.skillsforhealth.org.uk

Keeping Up The Good Work• Practical guide for implementation of CPD

• Examples of good CPD practice

• Templates – Worker’s progress record

– Employers CPD summary

– Annual performance appraisal and development guidance

– Brief guide for workers on CPD

Continuing Professional Development

How can I find the right training provider?

Care training codes • Overview of core values for learning and

development (L&D)• Questions and issues to think about• Guides for purchasers of L&D, learners,

training providers and individuals buying training for own staff

Training provider directory Watch this space - Available later this year

How can I fund training?

• Incredibly complex and changing

• Skill Funding Agency and Young Peoples Learning Agency

• Workforce Development Fund

• Other sources, European, regional, local

• Grants, loans and bursaries

• Full qualifications i.e. diploma

• Unit funding for unemployed only

• Funding eligibility versus learner eligibility

• Individual Learner Accounts

• 16 -18 apprenticeship

Skills Funding Agency (SFA)-mainstream funding

Workforce Development Fund• Skills for Care funding • Units focussed funding• Benefits – focused on adult social care providers,

a contribution to supporting learning and development

• Join a Workforce Development Funding Partnership in your locality

• Complete National Minimum Data Set- social care

More info available at: www.skillsforcare.org.uk/wdfmembers

What are Apprenticeships?SASE Framework ID FR00485- Funding stream 444

SASE compliant Framework: Health and Social Care Apprenticeship and Advanced level Apprenticeship

Intermediate level Apprenticeships components Advanced level

Apprenticeships

Competence Qualification

Level 2 Diploma in Health and Social Care (Adults) for England (QCF)

Level 3

Knowledge Qualification

Level 2 Preparing to work in adult social care Level 3

Key Skills or Functional Skills

Level 1 Application of Number Level 2

Level 1 Communications Level 2

Additional employer requirements

Although none are specified, further guidance is being created to aid use of this component

Employment rights and responsibilities

Who can be an apprentice? • Open to all ages – funding varies• New recruits to the sector (routes into

work)• Existing staff as part of ongoing CPD• Non-social care staff

What about the training?1. Internal delivery: in-house / employer

2.External delivery: training / learning provider

What will it mean for me? • Opportunity – fill your vacancy!

– Include non care workers• Approach – delivery in house or external training? • Expectations

– Appoint supervisor / mentor /assessor– Timetable for different components of learning – Any additional units e.g dementia/ LD

Website resources to help youComprehensive employers guides– includes examples /case studies

See ‘apprenticeships’ section of website

How can I find an apprentice? –

Established Employees: Use an Apprenticeship to develop your established

staff

Apprenticeships can help with succession planning

– grow your own managers for the future

Apprenticeships can help with retention of staff –

develop new skills or advance existing skills

How can I find an apprentice? –

New Employee: Advertise your apprenticeship vacancy FREE with

the National Apprenticeship Service, Job Centre

Plus, Next Steps Careers

Advertise you Apprenticeship vacancy through

your usual methods – local paper etc

Interview and select your Apprentice in the same

way as you would for any other vacancy

Karen Walker, Training ManagerThe Manor House

“We see apprentices

as a really valuable

part of the workforce

and so do our

residents”

How can I help my staff to stay safe? Work Smart, Work Safe Resources on web site • Guide for employers• Guide for staff and volunteers

e.g. assessment tools, training, responses

Lone worker safety guide

- domiciliary care workers Assessing the risk

How to protect self

How can I manage the risks in helping people to have choice and control?

Living with risk resources

• Learning to live with risk: an introduction

• Learning to live with risk: short guide

• Learning to live presentation for  

• Good practice scenario slides for use in learning

Keeping person centred

• Person centered approach to risk

• Range of resources as above

How can I develop my staff to deliver quality personalised care to meet the needs of people using the service?

• Create organisation culture• Manager to lead by example• Team meetings / mentors / group discussions • Common Core Principles to Support Self Care • Common Core Principles to support dementia care - NEW

How can I help my staff to have the right levels of literacy and numeracy skills?

1. Learning through Work - bite-size chunks of learning in 8 small booklets

2. Skills for Life Guide for employers – why important and steps to take

3. Care Skillsbase - practical, free resources that are specific to social care

www.scie-careskillsbase.org.uk

What help can I get to supervise my staff? …

Providing effective supervision

•Appraisals

•Professional development discussions

•Reflection

•Advice

•Support

How can I improve the quality of supervisors, leaders and managers?

Manager Induction Standards – refreshed MIS to be launched March 2012

L5 diploma in Leadership in Health and Social Care - replaced and combined NVQ 4 in leadership and NVQ4 in practice

SCIE Front Line managers course • leadership skills development programme• 12 sessions

www.scie.org.uk/publications/guides/guide27/

Manager Induction Standards Refresh- recommended ‘core’ standards

1. Governance and accountability

2. Systems / processes in communication

3. Partnerships working / relationships

4. Leading person centred practice

5. Team leadership

6. Managing resources

7. Equality, diversity and inclusion

8. Safeguarding and protection

Manager Induction Standards Refresh- new ‘additional’ standards

9. Personal development

10.Change and growth

11.Managing business

12.Ensuring quality

How can I help my staff work better with carers? – Carers –everybody’s business

3 parts

1. Who carers are (as distinct from care workers)

2. Why carers are important

3. How you can support the learning and development of your workforce about carers

How can I help my staff move to new ways of working and behaving?

Dignity in Care

• 10 dignity challenges.• www.dignityincare.org.uk• how to sign up as a dignity champion • find out who are the other dignity champions in

your area • range of resources /reports about how dignity

can become ‘norm’ in social care practice

How to find out more…

• Visit our website www.skillsforcare.org.uk/f– Wide range of leaflets /resources– PowerPoint presentation on qualifications– FAQs covering wide area– Accredited QCF units

• Contact information desk – 0113 241 1275– E: info@skillsforcare.org.uk

• For regular updates sign up to our eNews: marketing@skillsforcare.org.uk

www.skillsforcare.org.uk