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    789 on your Virgin Mobile phone0845 6000 789 rom a landlinevirginmobile.co.uk

    MOB0063/0808 Virgin Mobile Telecoms Ltd.

    I you need help with your phone please contact the

    store or website where it was bought. For help and

    advice with the Virgin Mobile service please contact

    your Virgin Mobile team.

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    Welcome toVirGin MObile

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    Cos1. First up...

    1.1 Getting started|1.2 Stay sae

    1.3 Setting up your voicemail

    1.4 Setting up your services

    2. The good stu

    2.1 The Daily Bonus tari

    2.2 Crave devilishly good rewards

    3. Ways to pay

    3.1 Low-cost packages |3.2 Topping up

    3. 3 How to check your balance |3.4 Direct Debit

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    1. FirSt UP...

    1.1 Getting started

    All ready to go? Simply charge up your phone,

    pop in the SIM card and youre set.

    Keep your SIM card holder sae it has your PUK

    (Personal Unblocking Key) on it. Youll need this

    i you ever have to unblock your phone.

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    1.2 Stay Sae

    Your new phone comes with the deault PIN number

    7890 but its a good idea to set up your own

    personal PIN. Your phone manual will tell you how.

    Keep a note o the IMEI number

    The IMEI number is your phones unique 15-digit

    identication code, usually ound on the phone boxand underneath the battery. Make a record o it and

    give it to us when you register then i your phone is

    lost or stolen, we can block anyone else rom using it.

    Just call us on 0845 6000 789 rom any landline.

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    Your voicemail will be deactivated ater 90 days i not

    used. Dial 789 to reactivate.

    To set up your own voicemail greeting

    Just choose option 2 in the rst menu (change mailbox

    eatures), then ollow instructions.

    Try out some other services

    Weve got loads o other great services, such as video andgroup calling check them out online at virginmobile.co.uk

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    2.1 Daily Bonus

    Mostly make calls to other UK networks?

    Our Daily Bonus tari is the one or you.

    Get 5 ree minutes a day when you talk

    or 5 within the UK.

    And 5 ree texts a day when you send

    5 within the UK.

    Plus a 15p at rate to any UK network

    anytime, anywhere.

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    * Excludes ull track music and video downloads and games that cost 4.50.

    ^ Legal stu applies. See separate sheet enclosed with your joining pack.

    2.2 Crave

    Our brand new rewards scheme, Crave, gives you some

    special perks and privileges that will make your mouth water

    Just register online at virginmobile.co.uk/youraccount

    and youll get 2 ree downloads (tones, pics or games)*

    a little taster o the good stu to come.

    A swanky new phone on us!Every time you spend 100 on calls, messages and bundles,

    well give you 10 towards your next phone, up to a

    hety 100^.

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    VIP treatment

    You can look orward to exclusive oers rom our riends

    as well, with special oers throughout the year like 20%

    o haircuts and treatments at a swanky salon or a ree

    day paintballing!

    Golden gig tickets

    Get invitations to exclusive gigs by some o the bestbands around, plus the chance to jump the queue or

    V Festival tickets.

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    3. wAYS tO PAY

    3.1 Low-cost packages

    Bundles are monthly packages o low-cost minutes,

    texts and picture messages to use on any UK

    network, any time.

    Theyre antastic value i you are on our standard

    Pay As You Go tari but want some great cross-netvalue too.

    Weve got a whole range o packages to choose

    rom, so simply head over to virginmobile.co.uk

    to fnd out more.

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    3.2 Topping up

    I you Pay As You Go be in control and buy airtime

    whenever you want.

    Credit/debit cards Top up rom 5. Just call us on

    789 or visit virginmobile.co.uk to register your card.

    ATM Simply enter your mobile number and top-up

    rom 10 at one o 50,000 nationwide.

    Vouchers 5, 10, 20 apply credit by calling 789or text voucher PIN or ree to 789111 . They can also

    make ideal gits.

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    Top up by text using your credit/debit card

    Once you have registered your card details with us you

    can send a ree text to 789222 with:

    the amount youd like to top up

    (5 50 in 5 denominations)

    the last 6 digits o your card number

    the last 3 numbers o the security number on the back

    (or the last 4 i you have an American Express card).

    Make sure you leave a space between each detail e.g

    10 987654 321.

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    3.4 Direct Debit

    Avoid top-up hassles by paying by Direct Debit. Its

    ree to set up and you get some great extras too, like

    ree Voicemail Plus, which lets you store more messages

    or longer. Call 789 rom your Virgin Mobile phone to

    nd out more.

    Pay by Direct Debit is subject to a UK credit check.Pay by Direct Debit customers are not eligible or

    our Daily Bonus tari and dierent charges apply.

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    4. FUn with YOUr PhOne

    4.1 Virgin Mobile Bites

    Get all the gossip and laughs, sport and news youll

    ever need with these bite-sized bits o entertainment

    theyre available any time, anywhere.

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    SPORT Up to the second sport news, and a service

    you can personalise, so youll always know the score.

    NEWS & WEATHER The latest news, headlines

    and weather orecasts as they happen, rom the UK

    and beyond.

    MUSIC Get lost in music with all the latest

    tracks or you to download and listen to.

    GAMES Give your thumbs some exercise

    with some great new games to download.

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    5 letS rOUnd it All OFF

    5.1 Help in the UKFor help at home, 24/7:

    Go to virginmobile.co.uk

    Email [email protected]

    Call 789 rom your Virgin Mobile phone

    or 0845 6000 789 rom a landline

    Write to:

    The Team at Virgin Mobile, Willow Grove House,

    P.O. BOX 2692, Trowbridge, Wiltshire, BA14 0W.

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    5.2 For help abroad

    For 24/7 help when youre out o the country:

    Call +44 7953 967 967 (2 charge to call

    our team rom abroad).

    Go to virginmobile.co.uk or email

    [email protected]

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    5.4 Our ull 12 month warranty

    I your new phone goes wrong in that period and its

    covered by the warranty, well do all the legwork or

    you to get it xed. I you do need a replacement phone,

    well provide you with one thats as new. I your phones

    not covered, well advise you on what to do. I your phone

    was not bought directly rom a Virgin Mobile or a VirginMedia store, a dierent returns policy may apply. Please

    check direct with the store.

    Full terms and conditions can be ound in the separate

    sheet enclosed with your Joining Pack.

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    5.6 How we do things at Virgin Mobile

    Always upront and honest

    Here at Virgin Mobile, were committed to making

    things simple and easy, so we just tell you everything

    up ront, in the relevant places.

    Now that youve bought your new phone and joining

    pack, you should already have a good idea about whowe are and what we can do or you. However, i theres

    anything else you need to know about, check out our

    website at virginmobile.co.uk

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    The Legal Stu

    Our terms and conditions o service are in a separate

    sheet enclosed with this Joining Pack. Please take a

    moment to read them as you will be deemed to have

    accepted them when you rst credit your account or

    use the services.

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    Getting inormation in other ways

    Were pleased to be a member o the Disability Action

    Forum. We can provide you with any piece o our literature

    in alternative ormats such as large print just call 789

    rom your Virgin Mobile phone or 0845 6000 789 rom a

    landline, or send an email to [email protected]

    We also subscribe to Type talk.

    I English isnt your rst language, call us on 789 rom

    your Virgin Mobile phone, or 0845 6000 789 rom

    a landline and we can try to arrange or one o our

    bilingual team members to speak to you.