Values Attitude and Job Satisfaction 2

8/3/2019 Values Attitude and Job Satisfaction 2

1/18

Organizational BehaviorValues, Attitude & Job Satisfaction

By

Team South West AirlineSairam, Rakesh, Pratik, Daniel, Mayank


2/18

Values

Values:Belief of a person in which he has hisemotional thoughts. Be it positive or

negative the end state is essential. Value system:A hierarchy based on rankings of anindividuals values, in terms of theirintensity.


3/18

Types of values

Terminal values: The goals that a person would like toachieve in his/her lifetime.

Instrumental values:

Modes of behavior to achieve Terminalvalues.


4/18

Terminal values

A comfortable life Free of war and conflicts Family security

Mature love Pleasure True friendship Wisdom Social recognition Equality


5/18

Instrumental values

Ambitions Broad-minded Cleanliness Honest

Independent Obedient Self-controlled Polite Logical

Helpful Forgiving Courageous Cheerfull


6/18

Work values in todaysworkforce


7/18

Values and behavior

Ethical climate in the Organizationdepends on the Ethical values andbehavior of the Leaders.


8/18

Hofstedes Framework forAssessing Cultures

Power distance Collectivism Individualism Quantity of life Quality of life Uncertainty avoidance Long-term Orientation Short-term Orientation


9/18

Attitude

Attitudes: Tendency to respond positively ornegatively towards a certain Idea,object and situation.

Cognitive component of attitude: The opinion or belief segment of an attitude.

Affective component:Emotional or feeling segment of an attitude. Behavioral component:An intention to behave in certain way towards

someone/something.


10/18

Types of attitude

Job involvement:Active participation in particular job andconsidering performance important to self worth.

Organizational commitment:It is his/her psychological commitmenttowards the organization and It isemployees attachment to the organization.


11/18

Measuring the A-Brelationship

Research indicates that the Attitudes (A)significantly predict Behavior (B) whenmoderating variables are taken intoaccount.

Moderating Variables: Importance of attitude.

Specificity of the attitude. Accessibility of the attitude. Social pressures on the individual. Direct experience with attitude.


12/18

Types of organizationscommitment

Affective:Very affectively committed to the

organization. Normative:

Give and take relationship with the

organization. Continuous:

He/she committed to the organizationbecause they have to other option.


13/18

Job Satisfaction

Job Satisfaction describes how content is anindividual with his/her job.

Measuring job satisfaction: Single global rating Summation score

Decline attributes to: Pressure to increase productivity. Less control over work.


14/18

Responses to jobsatisfaction


15/18

How employees ExpressDissatisfaction

Exit:Dissatisfaction expressed through behavior directedtowards leaving the organization.

Loyalty:Dissatisfaction expressed by waiting for conditions toimprove.

Voice:Dissatisfaction expressed through active and constructiveattempts to improve conditions.

Neglect:Dissatisfaction expressed through allowing conditions toworsen


16/18

Job satisfaction and OCB

Satisfaction and Organizational Citizenship(OCB):

Satisfied employees who feel that they aretreated well by the organization are more willingto behave in such a way that they go beyondtheir job profile.


17/18

Project on JobSatisfaction

Job_Satisfaction_By_Southwest_Airline.pdf
http://job_satisfaction_by_southwest_airline.pdf/http://job_satisfaction_by_southwest_airline.pdf/


18/18

Thank you

Documents

Values Attitude and Job Satisfaction 2