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Unified CommunicationsWith Preview of Communications Server “14”
Microsoft Schweiz GmbHStefan HagenbuchUnified Communications Product [email protected]
Microsoft Schweiz GmbHAndre HagmannSenior Technology [email protected]
The Nature of Work Is Changing
0
20
40
60
80
100%
2000 2005 2010
Different time, different place
Same time,different place
Same time,same place
Working alone
Work Styles
Percentage of work product that will dependon group input
Source: Gartner
Authenticatio
n
Administratio
n
Storage
Compliance
Unified Inbox & Presence
AudioConferenci
ngE-mail and
CalendaringWeb
Conferencing TelephonyVideo
Conferencing Voicemail
InstantMessaging
Communications Today
Authentication
Administration
Storage
User Experienc
eAuthenticatio
n
Administratio
n
Storage
UserExperienc
e
Authentication
Administration
Storage
User Experienc
e
Authentication
Administration
Storage
UserExperienc
eAuthenticatio
n
Administratio
n
Storage
User Experien
ce
Authenticatio
n
Administratio
n
Storage
UserExperien
ce
Authenticatio
n
Administratio
n
Storage
User Experien
ce
Telephony and
Voicemail
InstantMessaging
E-mail/Calendarin
g
Unified Conferencin
g: Audio, Video, Web
Future of Communications
Microsoft Unified CommunicationsIncreased productivity through communications convergence
Streamline Communications
Amplify Protection and Control
Provide Unified and Extensible
Platform
Across Devices PC, Mobile, Web
Increase Efficiency, and
Flexibility
Authenticatio
n
Administratio
n
Storage
Compliance
Unified Inbox & Presence
>>
>>
>>
>>
Three Phases to Rolling Out UC
1 2 3
Deploy Unified Conferencing
Consolidate voicemail and 3rd party solutions
Deploy Enterprise Voice
Deploy E-mail, Presence & Instant Messaging
Demo….- From Presence, Instant Messaging
to Desktop Sharing
Enable Anywhere AccessAccess through your PC, mobile device, or the WebConnect in real time across devices from a familiar
interface
PC WebMobile
Bringing conferencing to everyone
“R2”
Office Communicatior 2007 & Webcam
Existing Conferencing Room with AV capability
Whatever you Choose Wherever you are As much as you like
Telepresence and room systems
Inside your organization
Outside the firewall
Web conferencing
Audio conferencing
Customer/partners
Mobile workforce
Video conferencing
• Tele-presence systems• Extending AV enabled
rooms• Desktop with webcam
Remote workers
Frequently Used Calling FeaturesMicrosoft® Office Communicator, Office Communicator Phone Edition, Attendant
Make and receive calls to and from IP, PBX, and PSTN usersDial by name or number based on enhanced presenceHold, retrieve, transfer, roll-overForward to and simultaneously ring additional numbers, team members, delegates, and voice mailClick to add video or desktop sharingAd hoc and scheduled conferencingPersonal and recent contacts listsIntegrated corporate directory searchDesktop control of Communicator Phone Edition
Flexible Call ForwardingEfficient call coverage by and for teammates
Key Features
Established by team members Incoming calls ring one or more
colleague’s phones with optional delay Calls from personal contacts excluded Optional ring delay Unanswered calls go to initial called
party’s voice mail Voice Mail forwarding settings Simultaneously Ringing
Team members can receive calls placed to one another, either simultaneously or after a delay
Communicator Attendant ConsoleCall management application for team assistants
Key Features Single Screen UI for multi-call handling Rich presence in contact list and groups Incoming conversation queue
Consultative, Safe & Blind transfers Integrated conversation history,
templates & notes. Client-side Music on Hold Repeat caller notification
Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers
Demo….- Enterprise Voice
OCS 2007 R2 Architecture
Public IM Clouds
WindowsLive
AOLYahoo
RemoteUsers
EdgeServers
DMZData
Audio/Video
FederatedBusinesses
Front-End Server(s)
PSTN
BackendSQL server
VoiceGateway Exchange
2007 Server UM
Voicemail
UC endpoints
Archiving
Server
Active Director
y
(MediationServer)
Workloads:• IM/Presence• Conferencing• Voice • App sharing• Dev Platform• Applications
FileShare
SIP
Monitoring Server
CWA
Communications Server “14”First Look Disclosure from VoiceCon
LCS 2003•Instant Messaging
LCS 2005•Communicator•Mobile Client•High Availability•Compliance•VPN less RAS•Federation•Public IM •Remote Call Control
OCS 2007•Enhanced Presence•Voice Foundation•Live Meeting•A/V/D Conferencing•Group Chat•Voice Mail Integration
•PBX Interoperability
OCS 2007 R2•Desktop Sharing•Attendant Console•Team Call, Delegation
•Single Number•Response Group•Conferencing Dial-In
•Conferencing Interop
•XMPP Gateway•Direct SIP / SIP Trunking
WAVE 14•Riche Client•Branch OfficeSurvailability
•DatacenterHigh Availability
•WAN Management•Enhanced E.911•Developer Release
Microsoft Communications ‘14’Builds on six years plan of investments
Instant Messaging and
Presence
Audio, Video, Web
Conferencing
Enterprise Voice and Telephony
Office Communications “14” Investments
Ease of UseContextual
CommunicationsChoice of Platform
Next Generation Communication &
Collaboration
Single, Familiar User Interface
Flexibility for IT and End Users
First look of Communicator “14”
Voice Capabilities and Interoperability
Developer Platform enhancements
For more information
Agenda
Next Generation CommunicationsFind and connect with the right people
Communicator “14”
• Connecting with anyone
• Connecting with everything you need
• Connecting from wherever you are
Next Generation CommunicationsFind and connect with the right people
Skill Search
•Keyword search
• Based on information in SharePoint
• Searches on skills, projects, interests
Next Generation CommunicationsCommunicate from familiar Office applications
Efficient Voice Mail
• Automatic indexed transcription
• Multiple language support
• Callback or send message
Next Generation CommunicationsFind and connect with the right people
Contact Card
• Outlook and Communicator
• Organization chart view
• May be pinned to desktop
Title
StatusNamePhotoPresence
Next Generation CommunicationsFind and connect with the right people
Location
• Auto-detected or user entered
• Visible by others unless disabled via privacy settings
• Used for Enhanced 9-1-1
First look of Communicator “14”
Voice Capabilities and Interoperability
Developer Platform enhancements
For more information
Agenda
Critical Voice Feature Coverage in “14”Building on a robust foundation
14 Delivers (2H 2010):• Enhanced 9-1-1 for North America• Survivable Branch Appliances• Call Admission Control• More & cheaper phone models• Call Park, Malicious Call Trace• Additional data center survivability
optionsOCS 2007 R2• Single Number reach• Attendant Console• Response Groups• SIP Trunking Service• Dial-in audio conferencing• Higher definition video• Workflow activities for UCOCS 2007
• Anywhere Access• IM & Rich Presence• Most common voice features• Unified messaging• Audio and video conferencing• Desktop integration
Gartner Magic Quadrant for Telephony
OCS Server 2007 R2OCS Server 2007
– Will be available in W141 – Last update
Price
High
Mid
Polycom CX700¹
Office desk(Low)
Office desk(High)
Common Area
Conference Room
Polycom CX500
Aastra 6725 iPPolycom CX600
Aastra 6721 iP
Polycom CX3000
Optimized IP Phones from Partners
Location
Phones and Devices Optimized for Microsoft Office CommunicatorMicrosoft recommends that Microsoft Office Communicator users use qualified communications devices, including phones, headsets, webcams and other devices that display the Optimized for Microsoft Office Communicator wordmark. This wordmark indicates that a communications device will provide a high quality user experience, with ”just works” installation, rich audio and video, and a lower total cost of ownership.List of Devices http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx
Enterprise voice manageabilityConnecting from anywhere
• Fully Configurable with locations, topology, links, and limits for voice & video
• Dynamically enforced with full path assessed at session initiation
• If session would exceed limits, re-route or failure
• Voice calls may be re-routed to the PSTN
• May use different links for voice and video if desired; e.g., re-route video over Internet
• Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing
• No P-ANIs required• Integrated Location
Information Server (LIS)
• Locations can be based on subnet, switch, port,
WiFi access point• Mobility fully
supported, for hard phones and soft phones
• Survivable Branch Appliance (SBA) from multiple suppliers
• Includes gateway and software in an appliance form factor
• If WAN fails, branch clients use PSTN gateway in appliance for calls
• If appliance fails, branch clients use data center as backup
• Automatic failover and failback
Call Admission Control
E-911 Branch Availability
VOICEOCS voice networks with any PBXDirect SIP for signaling G.711 & other standard codecs
CONFERENCINGOCS conferencing connects to any PBXDirect SIP for signaling G.711 & other standard codecs
PRESENCEOCS presence is available to any PBXSIP verbs to get and set presence
Open InteroperabilityFor Customers not yet ready to replace PBX
Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP
Direct SIPOCS PBX
CONFERENCING
Direct SIPOCS PBX
VOICE
SIP get and set
PRESENCE
OCS user PBX user
PBX user w/ OCS conf
OCS PBX
PBX user w/ OCS IM/P
Streamlined server deploymentEliminated need for standalone mediationCo-location of all server roles except monitoring
Data center disaster recovery optionsSingle pool split across separate data centersAutomatic failover to secondary data center
Management EnhancementsWeb Management ConsoleIntegration of Response Group and Routing HelperPowerShell Automation
Multi-level monitoring and alertingHardware and software componentPool level via synthetic transactionsEnd to end service level
Architectural Enhancements
First look of Communicator “14”
Voice Capabilities and Interoperability
Developer Platform enhancements
For more information
Agenda
Developer PlatformIntegrate Communicator experiences into applications
Drag and Drop UI controls
•Silverlight & WPF support•Find/Browse people•View availability, photo, location•Check contact card •Click to communicate
First look of Communicator “14”
Voice Capabilities and Interoperability
Developer Platform enhancements
For more information
Agenda
Visit our official OCS Websitehttp://www.microsoft.com/communicationsserver/en/us/whats-new.aspx
Office Communications Server Team Bloghttp://communicationsserverteam.com/
Office Communicator Team Bloghttp://communicatorteam.com/default.aspx
For more information