The year to be inspired - Total Telecom Shortlist...The year to be inspired 2009 World Communication Awards For global communications providers 25th November 2009 The London Hilton

The yearto be

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2009

World Communication AwardsFor global communications providers25th November 2009The London Hilton on Park Lane

www.worldcommsawards.com

World Communication Awards Shortlist magazine

www.worldcommsawards.com World Communication Awards 2009

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Knowledge comes from curiosity. Are you curious enough?

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Welcome to the 2009 World Communication Awards shortlist magazine

This year 62 companies made the shortlist, representing every continent on the globe, they are all already winners! This year we beat our records with over 250 entries submitted and more than 10,000 votes cast!

For the �rst time ever, we have created a magazine to celebrate the success of those companies that have made the shortlist in the 15 nominated categories, and two new voted categories, CEO of the Year and The Users’ Choice. The magazine introduces you to all those who have been successful this year, as well as enabling a number of the contenders to explain in their own words why they have succeeded.

Soon the suspense will be over as all the entries submitted and the votes cast are whittled down to winners of 17 categories, but in the meantime our congratulations go out to everyone who has made it this far.

Additionally, at this time we would like to thank all the judges who have so generously given their time and expertise to assess and debate the entries and help us recognise and reward the most successful and innovative players in global telecoms:

● David Molony Principal Analyst - Ovum

● Michael Bartholomew Director - European Telecommunications Network Operators’ Association (ETNO)

● Euan Connor IT Director - Unilever plc

● Kenneth Cukier Japan Business Correspondent - The Economist

● Carl R.Geppert Partner and Industry Leader Americas Communications & Media Practice, KPMG

● John Hibbard CEO- Hibbard Consulting Pty

● Frederick Knops Partner and Vice President - Booz Allen Hamilton

● Audrey Mandela Independent Consultant

● Manoj Menon Partner & Asia Paci�c MD - Frost & Sullivan

● Robert Millington Head of Telecoms Strategy - Grupo Santander

● Anne Morris Editor -Total Telecom

● Annette Nabavi Managing Director - Anchusa Consulting Ltd

● Jon Neville General Manager - EVUA Limited

● Anil Prakash Secretary General - ITU-APT Foundation of India

● Marlène Sellebråten Editor - Telekom Online

● Jaap Van Till Stratix Consulting B.V. and HAN University of Applied Science

● Ed Vonk CEO, EVUA (the Enterprise Virtual Network User Association)

● Janet Watkin Director - Telemark Services

Our thanks to all those who have made 2009 truly the year to be inspired.

Rob ChambersPublisherTotal Telecom

Sponsored by Organised by

Shortlisted for World Communication Awards 2009Best Brand■ Bharti Airtel ■ Mobilkom Austria ■ Orange ■ Roshan■ Starhub ■ Telstra

Best Content Service■ Banglalink■ Orange■ Reliance■ Sebit■ Turkcell

Best Customer Care■ BT ■ Deutsche Telekom ■ Global Crossing ■ Orange Business Services■ SK Telecom

Best Managed Service■ COLT■ CPCNet Hong Kong■ iPass ■ PCCW Global ■ Reliance ■ Telekom Austria

Best Mobile Service Provider■ Medi Telecom ■ Orange ■ Reliance ■ Telstra

Best New Service■ Banglalink■ BT■ DotMobi■ TeliaSonera International■ Zain

Best Operator in a Developing Market■ AWCC/TSI■ Bharti Airtel ■ Digicel Group ■ Safaricom■ Viettel Corporation

Best Project Management■ Open Cloud ■ Orange Business Services■ Reliance■ Telstra ■ TTK

Best Technology Foresight■ BT■ Cambridge Broadband Networks■ Exponential-e■ Fundamo■ Jasper Wireless ■ Syniverse Technologies

Best Device Strategy ■ Etisalat ■ Juniper Networks■ Reliance ■ Turkcell

Best Wholesale Carrier■ Belgacom ICS■ BT Wholesale ■ iBasis■ NTT Communications ■ TeliaSonera International Carrier

Best Global Operator■ Masergy ■ NTT Communications ■ Orange Business Services■ Singapore Telecommunications

Best Regional Operator■ COLT ■ Digicel Group ■ Interoute Communications ■ Pacnet ■ Viettel Corporation

The Green Award■ COLT■ France Telecom ■ GSMA Universal Charging Solution■ MTS Allstream ■ Turkcell ■ Turk Telekom

Best Change-Maker■ Medi Telecom■ Orange Business Services ■ Telstra ■ Truphone ■ Turkcell

The Users’ Choice■ AT&T■ Cable & Wireless ■ Global Crossing ■ NTT Communications■ Orange Business Services■ PCCW■ SingTel ■ T-Systems ■ Telmex■ Verizon Business

CEO of the Year■ Saad Al Barrak, Zain Group■ Khalid Bin Omar Al Kaf, Mobily■ Zeinal Bava, Portugal Telecom■ Sureyya Ciliv, Turkcell■ Barbara Dalibard, Orange Business Services■ Peter Kaliaropoulos, Batelco■ Rashid Khan, Mobilink■ John Legere, Global Crossing■ Jim Marsh, Cable & Wireless■ Bjarni Thorvardarson, Hibernia Atlantic■ Lee Wade, Exponential-e

2009

World Communication AwardsFor global communications providers25th November 2009The London Hilton on Park Lane

‘The greater the obstacle, the more glory in overcoming it’

Moliere

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World Communication Awards 2009 www.worldcommsawards.com

Belgacom: Shortlisted for Best Wholesale Carrier

Belgacom International Carrier Services S.A./NV (Belgacom ICS) is a leading global carrier of Voice, Hubbing, QoS, Data Connectivity and Capacity services to over 500 Wireline and Wireless Operators and Service Providers worldwide. Reinventing ourselves and being innovative has always been part of the company’s DNA resulting in the successes throughout the years and the size and scale we have now. Since our Joint Venture with Swisscom we are part of the top 10 worldwide voice carriers and this position will even be improved after the announcement of the combination with MTN ICS pushing us into the Top 5 worldwide while this will, at the same time, reinforce our leading position as a provider of Mobile Data solutions towards over 250 Mobile Operators.

Previously the telecommunications landscape was populated by historical parties only. Nowadays anybody can be part of it, whether you are a mobile operator, an internet provider or even a bank. As the telecom industry steps into this new world, wholesale operators have never been a more important part of the picture and their success depends on the development of innovative services that deliver a seamless user experience, regardless of content or medium. Anticipating and meeting these demands is creating a range of challenges and opportunities for the industry but it also requires a new approach.

At Belgacom ICS, we want to be at the forefront of the international communications industry and aim to enable global interworking across all networks, technologies and services.

In order to achieve this we identi�ed that we not only needed size and scale in the voice market but also acknowledged that being innovative in developing new services is key to our long-term success.

In order to counteract the looming commodity magnet and survive the economical and �nancial crisis, Belgacom ICS remains focused on its strategic objectives: increase value from organic growth, move up the Mobile Value Chain and be active in the market consolidation.

Organic growth represents the true growth of a company’s core activities. In both of our legacy services, Voice and Capacity, examples can be found, Belgacom ICS has done this through innovation and quality.

The recent upgrade of our network transmission capacity from 10 to 40Gbps, and the introduction of the latest optical technology in our core backbone enable us to provide Value-Added Capacity services to ensure �exibility, fast delivery times and optimum pricing for our customers. Thanks to these continuous investments and our innovative spirit we have already sold 1.1 Tb of Wavelength and we serve as the Network Outsourcing Partner for many Wholesale Carriers.

On the Voice side we see that Carriers and Operators are actively executing roadmaps to migrate their Voice TDM- based infrastructure to a VoIP-based infrastructure. The purpose of this migration is to deliver innovative and high quality voice services to the market, combined with a higher level of operational e�ciency. Belgacom ICS’ First Class VoIP service o�ers a ‘best-in-class’ solution to transport VoIP- originated tra�c via high quality routes with minimal Transcoding. This takes into account the nature of the VoIP tra�c assuring the maximum end-to-end quality and optimum SIP Signalling transparency. These are prerequisites for Carriers and Operators to support new innovative and high quality IP-based services and applications such as streaming video, high-bandwidth conference sessions and voice calls across all networks.

In addition to this successful innovation strategy a focus on emerging markets has always been part of Belgacom ICS’ blueprint. The �rst region was Asia Paci�c, followed by the Middle Eastern & African regions.

Another cornerstone of our strategic objectives has been to Move up the Mobile Value Chain. Again here the key concept has been ‘Innovation’. The past 18 months have been characterized by a non-stop launch period of new innovative services such as Instant Roaming, RoamGuard, Simbox Detection and HomeSend, which have completed our ‘Global Mobile Village’ portfolio. The Global Mobile Village is Belgacom ICS’ unique and comprehensive portfolio of services targeted at Mobile Operators and created to help them reach their growth targets and improve their customer experience, while building on pro�tability. Particularly in emerging markets the Global Mobile Village represents a unique One-Stop-Shop Hubbing solution to mobile operators.

These newly launched services allow Mobile Operators to rely on Belgacom ICS as an international extension of their own networks, especially since rationalizing their roaming operations and improving roaming QoS are becoming priorities in mobile retail markets. Giving them the option of handing over the operational aspects of roaming to a third-party is a welcome factor in emerging markets.

For example, through our GSMA-certi�ed Roaming Hub solution, ‘Instant Roaming’, mobile operators gain interoperability via a single relationship, while signi�cantly reducing operational complexity. This results in enabling them to provide their subscribers with a better and quicker global footprint for all services.

Another recently introduced Hubbing service has been our pioneering ‘HomeSend’ solution. Together with eServGlobal we launched this Global Hub service which provides, for the very �rst time, a mobile-centric approach to international remittances. This represents a signi�cant new step in mobile payments, and indeed the telecommunications industry, allowing any mobile service provider in any country to access the international remittance market. The HomeSend solution also enables airtime exchange services as well as roaming recharge services. It o�ers the advantages typically associated with a Hubbing service and a managed service along with the immediate reach to the whole world through a single technical and commercial interface with the Hub.

Additionally, as already experienced with other mobile data services (such as SMS and MMS), once the market develops, mobile operators will have to manage multiple remittance relations and will therefore increasingly rely on a multilateral solution, such as HomeSend. During the Mobile World Congress 2009, the GSMA announced that Belgacom ICS’ HomeSend solution was endorsed as one of the business models within their Mobile Money Transfer Program.

Being an innovative One-Stop-Shop Service Provider and a highly-valued partner of over 250 mobile operators worldwide enabled us to con�rm our prominent position as a world leader in mobile data services.

Finally, Belgacom ICS has consistently aimed to be active in the Market Consolidation.

In a highly-competitive telecoms market, characterized by decreasing margins and increasing expenses and resources required to meet the challenges raised by the growing business complexity and new technological standards, many carriers and operators aim to focus their e�orts on their own particular core competencies. They are looking to outsource some of the more peripheral activities, such as their International Carrier Services.

Since 2005 Belgacom ICS has proven its expertise in this area with the conclusion of several acknowledged partnerships: after

the successful merger of the Swisscom ICS activities in 2005, we announced in June 2009 the extension of our strategic co-operation with the MTN Group, combining both companies’ international carrier services. With the MTN transaction, Belgacom ICS is reaching an important milestone in the carrier market consolidation, thereby executing its strategy to be one of the leaders of this consolidation. Post transaction, Belgacom ICS will be the leading International Carrier in Africa and in the Top 5 worldwide Voice Carriers. This transaction will not only improve our size and scale, it will also enable us to continue delivering high quality innovative services to mobile operators, while strengthening our already very strong position in Africa and the Middle East.

All of the above activities and strengths clearly illustrate that Belgacom ICS uses a clear and

consistent strategy founded on the key principles of Innovation, Dedication and Quality, in tandem with a proactive search for market opportunities and challenges.

Against the background of the global economic downturn we managed to continue to deliver strong results with a revenue of 1.128 bio € at the end of 2008 and a year-over-year growth of 15.3% after the �rst nine months of 2009.

But above all this approach culminated in being a valued business partner to our customers, a successful wholesale carrier, and a triple winner of the “Best wholesale Carrier” award at the World Communication Awards. This recognition encourages us to continue developing new services so that our customers keep on considering us as their partner of choice, now and in the future.


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COLT: Shortlisted for Best Managed Service ● Best Regional Operator ● The Green Award

COLT provides holistic solutions to meet business customers’ communications needs with the highest quality, service and security. These are mainly based on a standard portfolio of services supported by pan-European professional services expertise and industry-leading technology partners.

We serve European-based customers and have a dedicated pan-European network in 13 European countries with 34 metropolitan area networks, connecting 19 Data Centres across 10 countries and supported by highly e�cient Shared Services Centres in India (for back o�ce processes), Barcelona (front line customer service) and London (network management).

While our focus is on serving European-based clients, COLT customers can now bene�t from our experience in Ethernet services beyond Europe, enjoying the same feature-rich services and stringent service level agreements. We have extended our Ethernet services to the USA in response to customer demand and are now looking at other geographies including Central and Eastern Europe.

Earlier this year, COLT launched its Managed Services o�ering which equips businesses for growth, ensuring that they can move rapidly to seize new opportunities. These solutions are built on the strength of our infrastructure, combining 25,000km of network and 19 data centres across Europe. This scale, coupled with ownership of the assets, means we can provide end-to-end, integrated computing and network solutions to customers, simplifying their processes and ensuring the security, availability and continuity of their IT processes and computing capability.

What we do: our customers COLT underpins the operations of around 35,000 business customers ranging from SMEs to large blue-chip organisations and every major European �xed-line and mobile carrier. We specialise in delivering high quality business communication and networked IT solutions that are tailored to the demands of organisations and their sector. Our industry sector solutions include:

Financial ServicesWe are at the heart of the Financial Services sector’s mission critical activities; every day our network carries trillions of dollars securely and reliably. The �nancial services industry is a key customer segment for COLT and customers include:● 20 European stock exchanges, seven of which host their trading platforms with COLT● 24 of the world’s largest 25 �nancial institutions● 13 European central banks● 67 of the top 100 European banks● 24 of the top 25 European hedge funds

Media Media organisations rely on COLT to deliver and protect their creative work each and every day. Time, speed and quality are our priorities too.

Legal We enable communication for legal �rms by applying the most appropriate technology, ensuring each and every �le is protected and

archived for risk mitigation.

Public Sector We have experience working with national and local government organisations as well as health trusts to apply technology to help meet and exceed targets.

Business Services We work with a range of customers in the hospitality, entertainment, marketing, property and IT sectors to help implement the right solutions for their business.

SME customers are often forgotten by service providers. For us they are much more important and we believe they should expect more. So we developed the COLT Experience which is available across all our markets and through all sales channels. The COLT Experience is more than a simple product o�ering, it embodies the complete relationship between COLT and our SME customers, from consultation through to in-life care. It is also proving itself as a framework for developments such as our online sales portal. The COLT Experience is comprised of:

Collaborate More – gives SME customers access to over 400 consultants and expertise that is normally only available to large corporate customers.Create More – o�ers customers a choice of four business packs that bundle both telecoms and managed IT services, including Internet Access, Telephony, security services, Managed emails and backup.Care More – select from standard or premium service levels, including service and project management and customer-centric service guarantees. 24x7 self service access via COLT’s online portal.

We have invested signi�cantly in systems, infrastructure and partners in the last 24 months, including a €30m investment in a next generation billing system, plus a new COLT-wide ERP system (Oracle 11i) for accounting, HR and logistics, a new trouble-ticketing system (Remedy), and web ordering. Our Next Generation Ethernet platform gives us the ability to enhance our services with faster provisioning times, greater �exibility and new features for customers. We also have COLT Online, a common online portal for all customers and all services, which allows them to interact with us, manage their information, raise tickets and place orders online.

We listen to customers and act on their feedback. As part of this process we have a transactional survey programme, gathering real-time customer feedback at an operational level to enable us to continually improve our quality of service. We also run an annual customer satisfaction survey, plus a Customer Advisory Board with top customers.

A key di�erentiator for COLT is the people we have supporting customers across all our countries. We �rmly believe it is important to interact in native languages so we operate all our customer services in Europe in local language to guarantee high quality service. A total of 175 native language speakers are employed at our Barcelona centre to provide �rst-line support in 15 languages 24x7, supported by the latest automatic call distribution and trouble ticketing systems. It handles around 18,000 calls per week.

COLT: The network – delivering across Europe We have made signi�cant investment building a next generation Ethernet network (NGN), our multi service platform, across Europe which also provides access to IP VPN, Internet and VoIP services. This is central to COLT’s next generation solutions (NGS) strategy that combines the NGN and data centres into a single virtualised system to give customers greater simplicity, choice and �exibility in communications and managed services. We have also completed the upgrade of our long distance network across Europe. Using leading edge technology from In�nera will help our customers improve the way they deliver their applications across Europe.

In addition, COLT’s local loop unbundling programme has equipped over 600 central o�ces to deliver Ethernet over DSL services. This is also used to deliver Ethernet in the First Mile connections in order to extend Ethernet coverage beyond our metropolitan area �bre networks at speeds of up to 40Mbps.

We believe standardisation is key and COLT is involved with driving Ethernet standardisation at multiple levels both with vendors and the relevant technical bodies. We actively participate in the MEF Technical Committee, support the NICC UK interoperability standards and will be supporting the forthcoming study on Ethernet interconnects. COLT is also involved in the creation and adoption of industry standards in cloud computing and is a member of the Open Cloud Manifesto.

COLT Managed Services The ICT market is growing, providing COLT with new opportunities to develop the business. We are well on the way to becoming an

infrastructure-based ICT solutions and services provider for our customers. Customers can reduce the total cost of ownership by using COLT’s shared IT service platform of Data Centre, network and computing resources, supported by our shared service centres, to provide tailored solutions using standard service components.

Enterprise cloud services feature prominently in our approach, a�ording customers immense

choice and versatility. Our expertise gives customers the freedom to balance dedicated servers, virtualisation and cloud computing in the way that is right for them. We’ll help them align IT services with the needs of their business and keep it that way with solutions that scale dynamically. Our contract terms are as �exible as our services—with pricing models to match, including predictable, usage-based options that help them keep on top of costs. This helps our customers focus on business opportunities as they can stop worrying about technology, security, obsolescence and investment—and trust us to address service delivery.

Our partners To recognise top sales partners, we have continued our ‘Partner of the Year’ scheme, launched in 2006, as well as introducing new training and incentive schemes and expanding COLT Partner Online. We have successfully re-engineered our end-to-end ‘order to bill’ processes to increase e�ciency and reduce order turn-around times.

Our aim is to make COLT even easier to do business with and according to our 2009 partner satisfaction survey our European partners are more satis�ed across areas including account management, network performance, marketing support and the range of products and services available than ever before.

COLT: The future More than 35,000 customers bene�t from COLT’s services; a focus on tangible results and well-managed execution has established our reputation for outstanding customer service. From the beginning, we work with our customers closely to master the complexity of their environment and create a�ordable, adaptable solutions. Open communication keeps them in the driving seat and we never forget that it’s their critical business information that’s securely held within and travelling across our infrastructure. We take care of it. And we give our customers the visibility and control to ensure that we do. We are well on the way to becoming an infrastructure-based ICT solutions and services provider for our customers and we see managed services as a key feature of the COLT of tomorrow.


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CPCNet: Shortlisted for Best Managed Service

CPCNet - An OvernewCPCNet Hong Kong Limited, a wholly owned subsidiary of CITIC 1616 Holdings Limited (SEHK: 1883), is a communications and security solution partner headquartered in Hong Kong, a preferred partner by multinational corporations (MNCs) and business partners. By employing fully meshed network, CPCNet o�ers TrueCONNECT™, an advanced MPLS VPN service, TrustCSI™, an integrated suite of information security solutions and a whole range of innovative communications products, security solutions and managed services.

CPCNet aims at providing excellent services and delivering the highest level of service quality to customers. As recognition for its excellence in providing Communications & Security Services in Asia, the Company has attained certi�cations in ISO 9001 – Quality Management System and compliance with ISO 27001 – Information Security Management System.

Building on Customer-Centric Mantra with Multi-Pronged Service StrategyAs a leading virtual private network and managed security service provider in the Asia region, the company aims to continue its focus on excellent customer service as it enhances its network infrastructure and expands its geographic coverage.

“CPCNet’s success was very much due to a strategic shift towards “customer focus” that has, subsequently, helped us understand customer needs and, by extension, attain an extremely strong position in a highly competitive market,” said Stephen Ho, CEO of CPCNet.

CPCNet has won numerous coveted awards for its �agship products and services excellence, including the recent Best Practice Award for “Excellence in Growth” by Frost & Sullivan in October 2009 and Customer Relationship Excellence Awards, by The Asia Paci�c Customer Service Consortium (APCSC) in 2008 and 2009.

Managed Network - TrueCONNECTTM MPLS VPNOne of CPCNet’s �agship products - TrueCONNECT™ MPLS VPN, is a fully managed network, designed as a “One Region, One Network” solution. It is a managed Virtual Private Network (VPN) service using MPLS technology to link o�ces and sites across di�erent regions, addressing globalization needs of enterprises. It takes advantage of CPCNet’s unique Pan-Asia footprint to o�er a comprehensive range of services for companies.

TrueCONNECT ™ MPLS VPN employs a shared architecture structure that enables optimization of the IP network. This allows for di�erentiation of data tra�c by type, source and destination. This unique advantage e�ectively optimizes the network for business applications such as �le sharing, email, Intranet, Enterprises Resources Planning (ERP), Voice over IP (VOIP) and video conferencing.

With TrueCONNECT™, clients are able to classify and apply priority labels on individual data packets running across a shared network infrastructure. Di�erent Class-of-Service (CoS) with prede�ned Quality of Service (QoS), gives �rms the ability to prioritize their data �ows, enabling smooth transmission of time-critical data – such as voice and video – while simultaneously supporting non-critical network tra�c such as email.

CPCNet’s TrueCONNECT™ is a fully managed network. The service is not only supported by 24x7 end-to-end network monitoring, but also maintains high availability from POP-to-POP through MPLS fast re-route to protect against trunk failure via world-class Network Operations Center (NOC).

Real-time Network Service MonitoringCPCNet ManagedCONNECT provides enterprises with one-stop versatile service management portal to view and manage their TrueCONNECT™ network service in real time. Through this service, customers can �exibly monitor their networks anytime, anywhere, ranging from network topology, bandwidth utilization and equipment performance, to the history of fault reports tracking.

Having ManagedCONNECT, customers can have a full clear picture of their network status, as well as well prepare a better plan of managing their network and future needs. With customers being more informative, network service providers have to enhance and improve their network performance to maintain their competitiveness in the market.

More on Managed ServicesTo meet customers’ growing communications needs and business opportunities regionally, CPCNet has extended its MPLS VPN coverage from Greater China throughout Asia Paci�c where it has more than 32 points-of-presence (POPs), in which 25 are in Mainland China covering 90% of the region’s most popular business locations.

While CPCNet has signi�cantly widened its geographical reach, the company has also not neglected to ensure that it remains relevant by moving beyond pure provisioning of secure and reliable connectivity to enhancing customer experience with a range of managed services o�erings.

In particular, it launched three leading edge services including the �rst IP-VPN HD-based managed video conferencing service in Asia. The service marriage of High De�nition Video System and MPLS VPN technologies provides the perfect, stable and reliable video communications platform to the world. This newly innovated service provides high de�nition personal telepresence between conference rooms, desktop/ laptop users via IP networks, including VPN, 3G, or Internet/ wireless connections.

CPCNet also added a Tra�c Monitoring Service (TMS) which provides detailed and in-depth visibility of corporate network usage that is not limited to bandwidth, but drilled down to individual applications and users on the network. TMS recognizes more than 100 application protocols including http, https, POP3, ftp, ssh, telnet, smtp, tacacs and radius.

To further enhance its managed hosting services, CPCNet extended an enterprise-grade Regional IDC service across Asia, located at HK, Taiwan, Singapore, Beijing, Shanghai and Guangzhou. Backed by CPCNet’s connection backbone with world-class data center facilities, the new data center enables customers to house business-critical internet servers o�-site in a highly accessible location.

Technological EnhancementsAnother facet of CPCNet’s drive towards service excellence is to ensure that its network infrastructure remains second to none. “By enhancing our service infrastructure with the latest technologies, we can o�er better services to address our customers’ evolving needs, and pave the way for future business growth,” said Ho.

This is particularly important given the fact that bandwidth demand, data hosting volumes, and the need for faster response times from customers have been escalating in recent years. To achieve this goal and to deliver the highest quality services to its customers, CPCNet works with world-class IT solution providers including Juniper Networks, EMC and Oracle to enhance its overall service platform spanning from

network infrastructure, project management, to customer data backup.

The company’s recently completed infrastructure upgrades have improved bandwidth by over 10 times, reduced storage capacity via compression by 18 times, as well as sped up server backup and restoration times by up to eight times. In addition, new applications enable CPCNet to communicate e�ectively with its customers and deliver better service.

Future OutlookWhile much has already been done, CPCNet is not resting on its laurels. With the slowdown in the global economic growth, it is expected that enterprises will use more IP-VPN services and other managed solutions to reduce their IT operational cost as well as traveling expenses.

In this light, the company is developing a variety of managed services to suit this dynamically changing market environment, including TrueCONNECT™ Accelerator, a managed service for wide-area network (WAN) optimization. It improves the throughput of applications over WAN that customers rely on

everyday – including �le sharing, e-mail, backup, document management systems, as well as ERP and CRM solutions.

In addition to a range of managed network, managed storage and value-added services to be rolled-out to the market, CPCNet will also continue to provide customers with a comprehensive suite of information security services, including Log Management Services, Information Risk Assessment Services and will launch new value-added features later this year.

Stephen Ho


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Interoute: Shortlisted for Best Regional Opeator

From The Ground To The CloudInteroute, owner operator of Europe’s largest �bre optic voice and data network, has been shortlisted for Best Regional Operator at the 2009 World Communications Awards. As the owner of Europe’s most advanced and densely connected voice and data network, including the largest privately owned Europe wide IP cloud, the company is consistently ahead in the European telecoms market.

This success is down to a core strategy of providing connectivity and advanced services from a single common next generation pan-European platform. Interoute delivers performance, �exibility and cost bene�ts to a range of wholesale and enterprise customers across the breadth of its portfolio, ranging from physical network based products (the Ground) to virtual network-based services (the Cloud). In essence, Interoute provides value to its customers From the Ground to the Cloud.

London to Warsaw, Stockholm to Sicily Since its initial network build in 2002 and launch of its enterprise services in 2003 covering West, East and South Europe, Interoute’s network now connects 90 cities in 24 countries across 57,000 km of lit �bre and includes 59 data centres. Reaching from London to Warsaw, Stockholm to Sicily, and beyond into the emerging economies of South Eastern Europe, the network also links to North America’s major telecoms hubs through its transatlantic capacity. The network connects Europe with the Middle East, Africa and North America through partnerships with submarine cable operators that interconnect to the continent via Interoute’s seven subsea landing stations ringing the edge of Europe.

Interoute maintains its competitive advantage through a strategy of continuous network investment, and the company has seen considerable growth in the last year. In addition to its core market in Europe, Interoute has expanded into emerging markets to support customer drive for new business. In 2009, Interoute expanded its network east into Russia and south east to the Turkish border.

The past 12 months have also seen the creation of several successful partnerships, enabling Interoute to provide services to east and South Africa with both SEACOM and Tunisie Telecom. The partnership with SEACOM provides a vital link in connecting Africa to Europe and allows African operators to bene�t from Interoute’s full portfolio of services. Interoute is continuing to expand into emerging markets, supporting its enterprise customers and a growth in broadband which is giving rise to increased demands for high capacity multimedia services. With such an extensive reach of its voice and data network the company is an ideal partner for hosting content, providing wholesale bandwidth and transit services, corporate connectivity or creating new services.

Taking control of the networkAs today’s enterprises look to centralisation, virtualisation and cloud computing to save costs and create greater e�ciencies, Interoute

brings customers choice. They can choose how much of their ICT network they want to build and manage for themselves, and how much they want Interoute to manage for them. Customers can change the ratio of what they manage against what Interoute manages as their business needs change. This means they can get an ideal balance of cost versus e�ciency versus performance that is right for their business.

Enterprises wanting to outsource applications and complexity to the Cloud can choose Europe’s largest privately owned IP cloud and bene�t from managed and virtualised services.

Customers are also looking to uni�ed communications and VoIP to cut the cost of their traditional telephony. The company leads the industry in the use of SIP Trunking, which enables customers to deploy VoIP telephony without having to replace their existing PBX’s at great cost. Earlier this year, this expertise was recognised by Microsoft who Certi�ed Interoute as the only European Operator it endorsed for SIP Trunking for the Microsoft OCS Suite.

As Angela Salmeron, Research Manager, European Telecoms Group IDC, commented: “Interoute’s SIP Trunking solution for enterprises is unique in its ability to connect OCS users to the PSTN. What makes it stand out from other managed VoIP services is its �exibility. Enterprises looking for a secure and cost e�ective way to migrate to VoIP should look to Interoute One as one of the best voice solutions available today.”

Investment, investment, investmentInteroute continually invests in its network, its people and its knowledge of what customers want to see improved. It is dedicated to upgrading its network every year. 2008/2009 saw the upgrade of the core IP network increase its capacity to 780 TBps.

Investment in product development is ongoing, as innovation is one of the key ways the company di�erentiates from its competitors. A prime example is Interoute One, Interoute’s VoIP service, which led to the accreditation for SIP Trunking for Microsoft OCS by Microsoft. The company has also invested in enterprise cloud computing solutions, including virtual hosting and a new customer portal that enables customers to self provision services.

Security best practices are embedded into Interoute’s core operational processes and systems and receive continuous investment in order to maintain best practice standards of security management. Its Customer Operations Centre in Stockholm was awarded ISO/IEC 27001 certi�cation (the world recognised security management system) in January 2009, and the company successfully completed ISO 27001 certi�cation renewals for its Amsterdam and Geneva Data Centres in Q3 this year.

Customer satisfactionCustomer satisfaction is of the utmost importance to Interoute, and

in order to maintain and improve quality of service, customers are surveyed every quarter. The results of each customer survey are fed back to the entire company to drive service and departmental improvement. Following extensive customer feedback, the customer portal, The Hub, was re-designed and launched as Hub 3.0 in 2009. Customers now enjoy new features and have a greatly enhanced user experience, aided by a completely re-designed navigation process.

Interoute’s network o�ers customers a highly scalable connectivity with guaranteed high-speed access throughout, including fast provisioning times and a single SLA for all points on its network via its dedicated network operations centre in Prague and Regional Customer Support Centres in Prague and Geneva. With constant monitoring of network performance in place customers receive a high quality of customer support around the clock.

In 2010, investment in network expansion and product and service innovation will continue, without incurring large additional costs that are transferred to customers.

Cash-�ow positive amid global recessionDespite the deep recession that has seen a decline in growth for many operators in the telecoms industry Interoute took its accounting revenues for 2008 to €247 million, up from €188 million in 2007, and increased its revenues by 11 per cent during January to June 2009 to report €129 million.

Last year saw the company �nish a �fth consecutive quarter of EBITDA positive growth. More recently, it announced EBITDA of €22.7 million for the �rst six months of 2009, a 155 per cent increase over 2008, making it operationally cash-�ow positive and a self-funding enterprise.

By accelerating at this rate since completing its pan-European �bre optic network in 2002, revenues have increased at a compounded annual growth rate (CAGR) of 57 per cent, making today’s revenues 15 times greater than six years ago.

A bridge for Europe and beyondInteroute’s network serves as a bridge between the furthest points of North, South, East and West Europe and for organisations wanting to connect to Europe from the Middle East and East Africa. More than 5,000 customers connect to the network, including the world’s leading carriers, all the key European incumbents, and major mobile operators. Corporate customers include governments, Fortune 500 �rms and a broad range of mid-tier corporations that are heavily dependent on secure networks.

In short listing Interoute for the Best Regional Operator, the World Communication Awards have recognised not only the breadth and strength of Interoute’s next generation network, but also the successful growth strategy that has led to Interoute becoming the trusted provider of many of the world’s largest companies.


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Juniper Networks: Shortlisted for Best Device Strategy

Juniper Networks SRX Service Gateways – built to deliver next generation managed services

Globalization and increasing workplace collaboration are driving requirements for networking solutions that allow businesses to grow bandwidth as needed. Faced with implementing and maintaining multi-functional networks in a climate of increased competition and higher operating costs, enterprise customers are looking to Managed Service Providers (MSPs) for customized, cost-e�ective networking solutions. To take advantage of this new potential revenue stream, MSPs must di�erentiate themselves from competitors by o�ering value-added services customers need to remain competitive in today’s dynamic business environment.

In order to do this, MSPs must continually add additional hardware--at considerable cost. Add the complexities of the next generation of ‘cloud services’ and it is clear that what MSPs need is an entirely new, network-based approach to provide their customers with scalable, extensible, and secure solutions they can depend on long term. Network-based solutions o�er a variety of cost-e�ective bene�ts for both MSPs and their enterprise customers, including MSP-site-based maintenance that eliminates truck rolls, e�cient software/ hardware upgradeability, and vastly improved availability and reliability.

The Bene�ts of a Next-Generation Network InfrastructureJuniper Networks remains at the pinnacle of network-based infrastructure with its newest o�ering, the SRX Series Services Gateways. The SRX Series is the �rst service delivery platform to feature a truly integrated architecture that delivers the �exibility required to add new services on the �y, and the scalability to accommodate the exponential growth of managed services—all within a secure operating environment. By allowing MSPs to turn integrated features on or o� at the operating system level, the SRX Series maximizes return on investment (ROI) while ensuring superior network scalability.

The SRX Series accelerates service model innovation to drive network pro�tability while containing costs. With the SRX Series, MSPs can easily scale infrastructure without the delay and cost associated with new hardware installations, reducing capital expenses.

The ‘Dynamic Services Architecture’ – Delivering compelling customer propositionsThe SRX family of products re�ects three strategic initiatives Juniper has undertaken on behalf of our service provider and enterprise customers:● Pervasive use of the single Junos® software across the portfolio. Customers can enjoy the operational advantages of a single source network operating system for routing, switching, and security for easier management, simpler designs, and lower costs.● Consistent scale from very a�ordable solutions (starting at less than $700 US list) up to the fastest �rewall on the planet (the SRX5000 Series) using the same software for extraordinary solution simplicity.● Aggressive services integration, including routing, switching,

perimeter security (e.g. �rewalls and network address translation), content security (intrusion prevention, anti-virus, content �ltering), and uni�ed communications services.

These strategies combine to drive lower total cost of ownership by simplifying our customers’ networking and security infrastructure—while they maximize �exibility, innovation and network reliability for the managed service provider.

To deliver on this initiative, Juniper Networks has introduced the “Dynamic Services Architecture” by creating hardware and software architectures that can economically scale – covering the range from very modest installations to extremely large applications. And, critically, the ability to dynamically add new services is retained.

The compelling power of the Juniper services is illustrated with just a few competitive facts:● BreakingPoint Labs, an independent vendor of network test equipment, has concluded that the SRX5800 is the “�rst network device tested with over 100 Gbps of blended Layer 4-7 application tra�c -- an order of magnitude increase in processing speed compared to traditional �rewalls” and further notes that “the SRX Services Gateways met or exceeded product performance speci�cation of 120 Gbps �rewall and 30 Gbps intrusion prevention throughput.”● In pure price/performance terms, the SRX650 delivers over 20X the IPS performance of rival products in the same price category.● Finally, the SRX240 provides 5X the security performance for 50% less than its nearest equivalent competitor.

As a family, the SRX Service Gateways solve the operational, �nancial and market challenges of service providers o�ering “in-

the-cloud” services (supported by the high-capacity SRX5000 Series) and on premise services (supported by the SRX100, SRX210, SRX240, and SRX650 products). Service providers can use the SRX platform to create high value-add o�erings such as managed �rewalls, “clean pipe” o�erings, or hosted access control solutions. Since Junos is already a part of most service provider networks, adopting the SRX for both connectivity and services is a straightforward process.

The Bottom LineIn order to understand how Juniper Networks’ product initiatives bene�t our customers, Juniper recently commissioned Forrester, a

leading analyst �rm, to complete a series of anonymous customer interviews to determine the value of a single operating system for network infrastructure. The study determined that our customers can enjoy up to 41% savings on the overall costs associated with network operations.

*Source: Total Economic Impact of Juniper Networks JUNOS Network Operating Systems: Multi-company Analysis, a commissioned study conducted by Forrester Consulting on behalf of Juniper Networks, February 2009.

About the Juniper Networks SRX family of Service GatewaysFrom the home o�ce to the data center, from price sensitive but comprehensive all-in-one service delivery platforms to the fastest �rewall on the planet. The SRX family delivers all this on a single network operating environment – Junos.

Juniper Networks SRX Series Services Gateways currently include the following products:SRX210The SRX210 Services Gateway can support up to 750 Mbps �rewall, 75 Mbps IPSec

VPN, and 80 Mbps IPS. Security features include Uni�ed Threat Management and Intrusion Prevention. The SRX210 can secure small distributed enterprise locations.SRX240The SRX240 Services Gateway can support up to 1.5Gbps �rewall, 250 Mbps IPSec VPN, and 250 Mbps IPS. Security features include Uni�ed Threat Management and Intrusion Prevention. The SRX240 can secure branch distributed enterprise locations.SRX650The SRX650 Services Gateway can support up to 7.0 Gbps �rewall, 1.5 Gbps IPSec VPN, and 900 Mbps IPS. Security features include Uni�ed Threat Management and Intrusion Prevention. The SRX650 can secure regional distributed enterprise locations.SRX3400The SRX3400 Services Gateway can support up to 20 Gbps �rewall, 6 Gbps IPsec VPN, or 6 Gbps IPS as well as 175,000 connections per second. It can secure enterprise infrastructure, data centers, or server farms.SRX3600The SRX3600 Services Gateway can support up to 30 Gbps �rewall, 10 Gbps IPsec VPN, or 10 Gbps IPS as well as 175,000 connections per second. It can secure large enterprise data centers and service providers, as well as aggregation of various security solutions.SRX5600The SRX5600 Services Gateway supports up to 60 Gbps �rewall and 15 Gbps IDP and can secure enterprise data centers and aggregating security solutions.SRX5800The SRX5800 Services Gateway, the market-leading security solution, supports more than 120 Gbps �rewall, 30 Gbps IDP, and 350,000 new connections per second.

About Juniper NetworksFrom devices to data centers, from consumers to the cloud, Juniper Networks delivers innovative software, silicon and systems that transform the experience and economics of networking.

Juniper Networks solutions are designed with an intense focus on customers who derive strategic value from their networks. These innovators rely on Juniper Networks to create competitive advantage for their businesses. Juniper delivers these results by radically improving the security, performance and economics of networking.

Juniper remains uniquely positioned to maintain industry leadership based on our core competencies in architecture, silicon design, and the industry’s only carrier-class, purpose-built “pure IP” modular network operating system — Junos®. Juniper o�ers a broad product portfolio, spanning routing, switching, security, application acceleration, identity policy and control, and management designed to give customers unmatched performance, greater choice and �exibility while reducing overall TCO.

Additional information can be found at www.juniper.net


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Viettel: Shortlisted for Best Regional Operator ● Best Operator in a Developing Market

October 15th 2004, Viettel did launch its mobile services and be the fourth mobile service provider in Vietnam. In other words, Viettel had to compete with three other operators, Vinaphone – the enterprise belongs to Vietnam Post & Telecommunication Post (VNPT), Mobifone – the joint venture between VNPT and Comvik Group (Sweden) and Sfone with the investment capital from SK – Telecom (Korea). At that time, the total number of mobile cellular telephone subscriber was less than �ve millions, in which VinaPhone and Mobifone (VNPT) dominate the market with over 90% of total subscribers and the left CDMA operators of Sfone, the mobile penetration was 5.97 (ITU – Yearbook of Statistics 2006). The mobile entry cost and tari� was very high and most of Vietnamese considered mobile phone as “luxury goods” for the upper classes.

But Viettel Mobile’s birth was considered as a turning point in telecommunication market of Vietnam. Its nationwide coverage network and a�ordable pricing policy has caused a boom since 2004, making mobile service become commodity, not a kind of “luxurious spending” for the rich as before. The reasons for such achievement of Viettel Mobile are as followed:

Firstly, understanding that the infrastructure factor plays an important role in every service operator’s development, Viettel focuses on building its nationwide coverage network. Twenty thousand is the number of base stations which its network reached in the end of 2008. The network capacity is sixty million subscribers and covers up to 95% of the population. It’s Viettel’s pride of being the number 1st in transmission in the Indochina region with: Four nation cover backbones, SDH technology, and capacity of 500 Gbps; Inter-provincial network: by �ber optic cable with nationwide coverage, 2.5Gbps, 12,000 SDH nodes and 40,000 km �ber optics; Ring of Fiber optic with capacity up to STM1 155 Mbps in major provinces and cities, industrial parks and residential areas; International Gateways with total capacity of 70 Gbps and submarine cable routes from Vietnam to all countries in the world through routes: AAG (50Gbps).

Secondly, to meet the high demand of the local market but the low telecommunication expense, Viettel has concentrated on bringing mobile service to the poor in the rural, island and highland areas. The a�ordable price policy is one of Viettel unchanged orientations. That’s why Viettel is the �rst operator in Vietnam to deploy the selling

socialization strategy in order to popularize the mobile service to all of Vietnamese people, even those in the most faraway places. That is the reason why the trend of cutting down calling charge was also kicked by Viettel. As its inception, the price-per-minute has been reduced 30% and the chance to access mobile service has been widened to any Vietnamese. The demand had been surprisingly raised as the mobile penetration within the past 3 years is quadrupled to more than 49%, comparing to �gure of 12% that Vietnam gained in 11 years. The common tari� of mobile service in Vietnam has been reduced signi�cantly by eight times since Viettel’s launch date, and equal to the regional calling charge.

Thirdly,Vietnam is a young country with 64% of people above the age of 15. According to one of Viettel research program, 20% of young people, equivalent to 12.5 million people, intend to buy the �rst mobile phone in near future (3-6 months). Most of these potential customers come from the low or middle class with 34% pupils, 20% students and the remain from workers, housewives and retires. So to satisfy the need of young customers, Viettel has created a lot of mobile packages such as Tomato, Daily, Economy, CIAO, Happy Zone. With a view to bringing best bene�ts for customers, Viettel always creates new content and various VAS services such as: weather news, I-musik, call me back, GPRS, Roaming, SMS, paying postpaid tari� via ATM etc.

Finally, the launch of Viettel Mobile has made a large contribution to the telecom industry of Vietnam when it breaks down the monopoly position of VNPT and contributes to complete the policies of the Ministry of Information and Communication in pricing, licensing, and interconnection regulation among networks. For example, Viettel has contributed in changing the mechanism from Government - regulated to market – oriented, thus giving the enterprises the self control right in their business. Speci�c contribution will be discussed later on.

In Viettel’s view, the more subscribers Viettel can serve, the less cost per user is. This is the reason why Viettel took a risk when investing nearly USD $300 million for the network, including the powerful system of optical transmission, such as 1A-2.5Gbps, 1B-10Gbps, 1C-400Gbps, and 2B-400Gbps with DWDM, SDH and NGN system for Core Network. These allowed Viettel to be able to serve large number

of subscribers and deploy new advanced services in the future.

These systems are controlled and managed by engineers who have been regularly locally and oversea trained as well as attended seminars and conferences for updating knowledge.

To walk into the future, Viettel has planned to deploy 3G and WiMAX technology, o�ering users a wider range of more advanced services while achieving greater network capacity through improved spectral e�ciency. To hold the position of the leader in 3G and WiMAX market, Viettel is going to fully cover the 3 main cities of Hanoi, Ho Chi Minh and Da Nang with 3G in the �rst phase and all other 60 provinces in the next step. WiMAX shall be deployed in Ho Chi Minh and other provinces after its trial in Hanoi, 2006. To maintain quality of service, daily optimization from statistic �gure to ensure standard KPI (CSSR, CDR…) was made with great concern. The most reliable connections of Viettel are proven to o�er fewest dropped calls and clearest reception. Complaint from customers and abnormal signal during subscriber’s perception should be watched and measured. In addition, number of equipments is spared for cases of overload or disorder. As an outcome, Viettel is the biggest network of 100% nationwide coverage with no congestion.

Viettel has made big investment on such the state of art technologies as Ultima Forté Frequency Optimizer and Quality Evaluator - enable operators to signi�cantly improve data throughput, voice quality, capacity and coverage; The Tandem Free Operation (TFO) - improve the end-to-end voice quality observed in mobile-to-mobile voice calls in wireless networks or Interference Rejection Combining IRC- suppress co-channel interference by using the cross covariance between the noise in diversity channels etc.

Apart from endeavoring to reach higher Monthly/Quarterly/Yearly target KPI with reference to the KPI from other big operator, Viettel has applied new features such as AMR, Frequency Hopping… or automatic frequency tools, MOS to optimize the system. The specialists from Aircom, Ericsson frequently give out consulting to help improve the stable of network and quality of service.

Viettel’s network is operated in day-to-day improvement with the optimization by each province. All KPI are set above the requirements of other rivals to make sure our customers get the best quality networks.

In 2008, the world �nancial crisis and the economic depression of United States has in�uenced deeply to all nation economies on the world. Although, Vietnam could not escape the economy downturn, Viettel did record great achievements in the last year. The company achieved 99.2 % revenue growth that far exceeds

the industry growth of 59.6 %, and with a total Y-o-Y subscriber growth of 97.9%, the company was able to signi�cantly increase its market share in the Vietnamese telecom market. The key to the di�cult circumstances that is three business philosophies:Every customer is considered as an individual.Business development goes with social responsibilities.

Human resource is the core for developmentThe business philosophies are guidelines of the work for Viettel to lead the market and concretized in 4-Any Business Strategy which understood as below:

Anytime: Network quality and capacity can satisfy all customer demand anytime. Anywhere: Service and network coverage is everywhere in Vietnam.Anybody: Each Vietnamese has one mobile phone at least. Any price: The mobile service is for everyone’s demand at any price. At the present, Viettel is taking a lot of investments into other foreign markets within the region, which would cover many other �elds in Viettel’s diversifying model. In its business plan, the company’s total foreign investment is expected to reach 100 million USD. The income value created from foreign projects is expected to take up to 20% of Viettel’s total revenue in 2010.

Bringing the capital, experience, technique and managing technology to invest outside, Viettel has not only extended its market and business �elds but also improved the sales and bene�ts.

Getting the 3G license, Viettel would have 5000 base stations after 1 year, covering 50% of the population and 30% of the territory. After 3 years, Viettel plans to have deployed 7600 base stations, covering 50% of the population and 20% of the territory. HSPA would be the technology to be chosen with speed up to 384 Kbps in urban areas and 144 Kbps in rural areas. This would require an investment sum of USD $209 million within 3 years, dividing into 87 USD for each subscriber.

With 3G technology, Viettel will not only improve our service quality but also create a lot of content and value added services on the mobile network, such as mobile Internet, Mobile wallet,… Especially, Viettel would create more content services for the farmers, who would enjoy more and more useful services on the mobile network such as: online video, music, and agriculture information for farmers…

In conclusion, we would like to quote the statement of Vice Prime Minister Mr. Nguyen Thien Nhan in the ceremony of Vietnam ICT Award 2008 on March 14th, 2008 that “A corporation with perspicacious leadership and knowledge power can make the impossible become possible and Viettel is the convincible evidence in Vietnam”.

Year 2009

Year 2008

Year 2007

Year 2006

Year 2005

Year 2004

Viettel BTS (2004-2009)

5.000 10.000 15.000 20.000 25.000 30.000

2001 2003 2004 2005 2006 2007 2008

9,000

8,000

7,000

6,000

5,000

4,000

3,000

2,000

1,000

0

Vietnam Mobile Service Tari� 2004-2008

(Unit: $ VND)

Documents

The year to be inspired - Total Telecom Shortlist...The year to be inspired 2009 World Communication Awards For global communications providers 25th November 2009 The London Hilton