Embed Size (px)
Citation preview
Deakin University CRICOS Provider Code: 00113B
Supporting the health and wellbeing of international students
Mrs. Kim Turudia
Medical Services Practice Manager
Deakin University, Melbourne
Ph: 0407 362 658
Dr Adrian J. Tomyn
Manager, Work and Student Health Insights, Bupa
Honorary Fellow, Deakin University
Ph: 0439 988 740
The Student Health Review:
Background
Deakin University CRICOS Provider Code: 00113B
International education is Australia’s largest service-based export
• Worth $22b annually
• Enrolments are expected to increase by 45% to 720,000 by 2025
• One of Australia’s five ‘super-growth’ sectors
OS are a known risk-group
• Acculturation / assimilation, housing, work and finances, social isolation, discrimination, difficulty accessing support services, safety, English language and lack of basic health literacy and information
• High stress levels, poor sleep hygiene, loneliness, depression, anxiety, accidents / injury and sexual health issues (e.g., unplanned pregnancy)
www.austrade.gov.au/news/economic-analysis/australias-export-performance-in-2016https://nsie.education.gov.au/node/26
Background
Deakin University CRICOS Provider Code: 00113B
Some recent studies have found:
• 12% and 25% of OS described their physical and emotional health as merely “OK” or “Poor”
(International Student Wellbeing Report: University of Sydney, 2016)
• 15% reported their health as ‘worse’ compared to back in their home countries (International
Student Wellbeing Report: University of Sydney, 2016)
• Attrition rates between 4% and 22.5% across all Australian Universities (Washington et al.
2014)
www.cityofsydney.nsw.gov.au/__data/assets/pdf_file/0005/277682/Research-into-the-Wellbeing-of-International-Students-in-the-City-of-Sydney_Final_27-July-2016.pdfeprints.qut.edu.au/73673/
Background
Deakin University CRICOS Provider Code: 00113B
Case study: Pressured male student
• Reported that he was not managing his studies
• Married with a young child
• Wife speaks limited English and their child is unwell
• Had been staying at the university overnight to save on travel time
• Limited timeframe to complete degree due to government scholarship – financial implications
• Not eating well
• Interrupted sleeping patterns
• Showing signs of a depressed state
www.cityofsydney.nsw.gov.au/__data/assets/pdf_file/0005/277682/Research-into-the-Wellbeing-of-International-Students-in-the-City-of-Sydney_Final_27-July-2016.pdfeprints.qut.edu.au/73673/
Background
Deakin University CRICOS Provider Code: 00113B
• OS experience many challenges
• Universities must invest in student health
and wellness
• Bupa has an interest in supporting OS
student health and wellness
http://www.sbs.com.au/news/article/2017/11/02/valuable-vulnerable-welfare-international-students-top-priority
Deakin University CRICOS Provider Code: 00113B
• ergonomic
education
• healthy vending
• smoke-free
• health checks
/ seminars
• onsite medical
& health
services.
• health coaching
• stress management
seminars
• online mental
health modules.
• health promotion
• access to health
information -
Australian health
care system
Bupa develops
programs in liaison
with institutions based
on the profile and
objectives of the
University.
This ensures that the
solutions are targeted
to where they are
most likely to have the
biggest impact,
greatest management
support and highest
relevance for students.
The Bupa Health Model
Deakin University CRICOS Provider Code: 00113B
Student Health Review
• Deakin-Bupa Student Health Innovation
• 30 minute consultation with a nurse
• Biometric testing (blood pressure, glucose)
• Diet, physical activity, distress (K-10),
smoking, obesity risk
• Knowledge of healthcare system,
relationships, contraception, finances.
• Education, goal setting and referral options
Student Health Review
Deakin University CRICOS Provider Code: 00113B
Inclusive of:
• Dedicated Bupa nurse to deliver program
• Clinical consumables
• Results booklet & take home Information
• Development and delivery of targeted promotional material
• Online Booking System
• Program Management
Case Study - Deakin University Student Health Reviews
Deakin University CRICOS Provider Code: 00113B
Introducing a new model can be challenging
Deakin University CRICOS Provider Code: 00113B
GP’s concerns
• Privatisation
• Screening for pre existing conditions
• Claims may be rejected
• Who owned the data
Nurses concerns
• How will the program work
• Who is the nurse
• Can’t we provide this service
• We have no space !
• Is the service replacing what we do?
Others
• Administrative such as managing bookings
• Patient flow
• follow up appointments managing expectations of wait time
• How is the SHR advertised – what was their role in promoting
Health Information
Deakin University CRICOS Provider Code: 00113B
• Gender Break down = 52% female / 48% males
• How long have they been in Australia = 0-6 months 55%
• Key health risks = stress 37%, waist circumference 27%, anxiety or depression risk at a medium level 61%, physical activity below the minimum requirement 71%, smokes daily 3%
• No knowledge of the Australian health care system = 62%
• Mental health discussion reported no issue acknowledged = 39%
• Recommended to seek further assistance i.e Deakin GP/Counselling = 70%
Sample size = 425 completed 2017
What have we learnt
Deakin University CRICOS Provider Code: 00113B
• Insight into health issues now with evidence
• engagement is challenging, academia comes first, health 2nd, 3rd, 4th………….
• the Australian healthcare system is not understood
• students speak and trust family & friends, seeking help at Uni is not a priority
• BUPA was not seen as the University, engagement was different
Next steps
• Make it easy to use, right time, right place, right timing in the academic year
• Link academic success with positive mind, physical and general health
• Incentives increase engagement !
• Peer mentors and peer based programs can assist
• Review and adjust the program ongoing
How do students know about the Student Health Checks
Deakin University CRICOS Provider Code: 00113B
• Student Life Communication team drive the marketing of the program
• Access to Deakin Sync platform
• Understand the student voice
• Responsive & can change message to increase engagement
Started with “Have a health review” students wondered Why ? Changed the message to “Do you want to succeed at Deakin”
• Customer service staff
• Health and wellbeing staff
• Events on campus – international student welcome, BUPA office on campus,
Student Feedback
Deakin University CRICOS Provider Code: 00113B
I found that this activity was very motivating and because of this activity I would certainly change my daily routine. I would also love to be a part of these kinds of activity even more.
The session was very much in line to a student's life. So that was informative on how staying healthy willactually help us study better. The nurse I had was just fantastic, she made me feel at ease and explainedeverything with examples.
Because the activity was so helpful, 30 minutes can be not enough.
It was a really good session with Dr Hellen, where i was able to discuss about the betterment of myhealth. Hope to see more things like these in the future.
QUESTIONS
If you would like to hear more about student health come to the ANZSSA SIG “ Forum Higher Education Health Providers”
Forum 7 – Surfers Paradise Room 3
4 - 5.30pm
Deakin University CRICOS Provider Code: 00113B
