SCOTLAND - Seguros mdicos Bupa Latn Amrica y Caribe 2014 BUPA GLOBAL CONFERENCE. ... Bupa Arabia • Max Bupa, India • Health Dialog, USA • Bupa Hong Kong • Bupa Thailand • Bupa China

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  • Bupa Latin America and the Caribbean, Vol. 2, Issue 2, 2013

    BUPA AWARDED WITH HEALTH INSURANCE PROVIDER OF THE YEAR

    NEW BUPA WELLNESS PROGRAM

    S C O T L A N D2 0 1 4

    BUPA GLOBAL CONFERENCE

  • ContentRobert Lang Visits Bupa Latin America .............................................. 2

    Health Insurance Provider of the Year .................................................. 2

    Bupa 2012 Financial Results ..................................................................... 3

    Bupa Acquires New Corporate Account .............................................4

    The Bupa Convention 2013 Rewarded Extraordinary Performance .............................................4-5

    La Mejor Cobertura ......................................................................................6

    New Bupa Wellness Program ................................................................... 7

    Bupasalud.com ...............................................................................................8

    Bupas Online Services ................................................................................9

    Bupa Hawaii 2013 ....................................................................................10-11

    Bupa UHC Membership Card............................................................. 12-13

    The Importance of Notifying Bupa ................................................. 14-15

    Bupa University .............................................................................................16

    Bupa Corporate Offers Discounts on the Bupa Care Suite .........17

    Regional Offices

    Bupa Dominicana ................................................................................... 18

    Bupa Bolivia .............................................................................................. 18

    Bupa Ecuador .......................................................................................... 19

    Bupa Mexico ...................................................................................... 20-21

  • Vol #2, Issue2, 2013 1

    WELCOME MESSAGEWelcome to the 2013 second edition of Momentum, Bupas informative newsletter exclusive for our agents of Latin America and the Caribbean.In this edition, you will find information about the initiatives presented at the Bupa Convention Hawaii 2013; the new Bupa Wellness Program, offering routine medical checkups for our members; and important and exciting news about our regional offices in Dominican Republic, Mexico, Ecuador, and Bolivia.

    We invite you to read its content, share it with our members, and use it as a reference for information about Bupas initiatives to support your sales efforts.

    We value your comments, suggestions, and wishes to provide us content to publish in Momentum by emailing momentum@bupalatinamerica.com.

  • 2 Bupa Momentum

    BUPA AWARDED WITH HEALTH INSURANCE PROVIDER OF THE YEAR 2013

    For the fourth year in a row, Bupa has been globally awarded Health Insurance Provider of the Year at the Financial Adviser Life and Pensions British Awards. Independent Financial Advisers (IFAs) and intermediaries voted Bupa the best in an online poll (www.FTAdviser.com) that asked advisers to nominate the top three providers in each Life and Pensions Awards category Bupa received more nominations than any other provider to win the Health Insurance category. Bupa won the coveted award after receiving the most votes.

    The latest award came just two months after Bupa was awarded Health Insurance Provider of the Year at the Consumer Moneyfacts Awards.

    Bupa won the independent customer experience feedback survey that is the largest of its kind; as well as ranking above its competitors in Moneyfacts independent, technical judging of health insurers products.

    RO B E R T L AN G VI S ITS B U PA L ATI N AM E R ICA O F FICE S

    Last February, Robert Lang, Managing Director of the International Private Medical Insurance (IPMI) Market Unit, to which Bupa Latin America and the Caribbean belongs, visited our headquarters in Miami, Florida.

    Robert Lang met with members of the Miami Executive Team and general managers to present them the 2012 results, as well as the goals for 2013. Lang concluded the event expressing his optimism about the opportunities of our business unit: The Latin American markets potential is limitless; there is no region on this planet with such a great potential like this one.

  • Vol #2, Issue2, 2013 3

    B U P A 2 0 1 2 F I N A N C I A L

    R E S U LT SBupa announced its 2012 annual results reinforcing a significant growth and the global reach of the brand.

    US$13,315.1millionGroup Revenue

    (Up 4% from 2011)

    US$957.4millionUnderlying Surplus Before Tax (Up 8% from 2011)

    11.8millionClients

    Results by Market Unit:International PMI

    Bupa International Bupa Latin America IPMI

    US$1,382.2millionProfit (up by 10% from 2011)

    US$152.5millionRevenue (up by 13% from 2011)

    Australia and New ZealandBupa Australia Bupa Care Services Australia

    Bupa Care Services New Zealand

    US$5,633.6millionProfit (up by 9% from 2011)

    US$441.1millionRevenue (up by 12% from 2011)

    International Development MarketsBupa Arabia Max Bupa, India Health Dialog, USA Bupa Hong Kong Bupa

    Thailand Bupa China

    US$360.3millionProfit

    US$18.2millionLosses

    UKBupa Health and Wellbeing Bupa Care Services UK Bupa Cromwell

    Hospital Bupa Home Healthcare

    US$4,008.5millionProfit (up by 1% from 2011)

    US$173.9millionRevenue

    SpainSanitas Seguros Sanitas Hospitales and New Services Sanitas Residencial

    Sanitas Dental

    US$1,887.6millionProfit

    US$179.8millionRevenue (up by 7% from 2011)

  • 4 Bupa Momentum

    B U PA ACQ U I R E S N E W CO R P O R ATE ACCO U NT

    The Ministry of Foreign Affairs of Mexico, known as Secretara de Relaciones Exteriores, has granted Bupa the contract to globally insure the health of 3,600 Mexican diplomats and their families. This group includes Mexican embassies and consulates around the world.

    We thank the Ministry of Foreign Affairs for the confidence deposited in Bupa to service the members and their families. Mexico has 150 representations in 90 countries.

    TH E B U PA CO NVE NTIO N 2013 R E WAR D E D E X TR AO R D I NARY P E R FO R MAN CE

    The Bupa Convention Hawaii 2013 took place in Oahu, Hawaii from April 29 to May 3, congregating more than 100 Producers and their companions.

    Rewarding an extraordinary performance in 2012, guests stayed at the prestigious Kahala Hotel & Resort and enjoyed activities like a private dinner aboard the historic USS Missouri battleship at

    Pearl Harbor catered by one of the best chefs in the island, and sport activities like Golf at one of the best courses in Oahu, the KoOlau Golf Club, a visit to the site where Jurassic Park and Lost were filmed, and surfing lessons in the Waikiki beach.

    Producers had the opportunity to attend a Business Day, where some of the executives of

    Bupa Latin America, along with Robert Lang, Managing Director of our International Private Medical Insurance Market Unit, presented the 2012 results and the initiatives and expectations for 2013. Additionally, Producers had the opportunity of scheduling individual business sessions with members of the executive team.

  • Vol #2, Issue2, 2013 5

    PRESENTING THE BUPA AWARDS

    The convention concluded with the famous Gala Night and Award Ceremony, where Bupa unveiled The Bupa Award the new official award to reward agents extraordinary performance.

    Top Producer

    Growth Award

    Top Agency

    Diana Garcia Grupo Javelly Third Place

    Jos A. Garca Pedroche Sacamo First Place

    Ester Tawill Challo Second Place

    Pedro Rojas Consultores 3G

    Roberto Parra Suprainvest First Place

    Salvador Cababie Sacamo Second Place

    Fernando Nava Grupo Fenam Third Place

  • 6 Bupa Momentum

    Bupa Exclusive Care and Bupa Privilege Care represent the highest range in the Bupa Care suite offering the best coverage, a new Wellness Program, and important benefits like:

    Transplant Donor expenses Out-patient prescription drugs Umbilical cord blood storage

    TOP OF THE SUITE BUPA EXCLUSIVE CARE AND BUPA PRIVILEGE CARE

    Access to the best hospitals and doctors anywhere in the world. A product offering the best access and the highest quality healthcare worldwide for individuals, families, frequent international travelers, and business executives seeking the best coverage.

    Policy Coverage: US$10 Million Transplants procedures: US$2 Million lifetime, per diagnosis

    Complications of pregnancy: 100% Out-patient drugs: 100% Open network worldwide

    The ideal option for individuals who want absolute certainty of coverage for themselves and their families when facing serious medical conditions.

    Policy Coverage: US$7 Million Transplants procedures: US$1.5 Million lifetime, per diagnosis

    Complications of pregnancy: US$1 Million lifetime

    Out-patient drugs: 100% Open network worldwide

    Bupa Exclusive Care Bupa Privilege Care

  • Vol #2, Issue2, 2013 7

    NEW BUPA WELLNESS PROGRAM

    Committed to our purpose of longer, healthier, happier lives, we are pleased to present the new Bupa Wellness Program.

    The Bupa Wellness Program offers routine medical checkups to Bupa members affiliated to Exclusive Care and Privilege Care, as well as, Diamond Care and Complete Care, as part of the plan benefits and without additional costs, with the purpose of identifying and preventing he