© 2016 Spanning Inc. All Rights Reseved. 1016-4669

*Salesforce Knowledge Article 000003594

Source: 2016 Salesforce Success Community Admin Survey

THE SALESFORCE ADMIN FORECAST:

Picture Perfect

39% ofrespondentsare in their thirties;17% are 50+.

81% 38%

What’s on the horizon for Salesforce admins? If the past year is any indication, the outlook is bright. Take a look at the data from our 3rdAnnual “State of the Salesforce Admin” Survey of over 500 Salesforce admins and developers for signs of what’s to come.

AGE

TwentiesThirties

FourtiesFifty+

EDUCATION DEPARTMENTUndergrad School - degreeGraduate School - degree Undergraduate - no degree Graduate School - no degree Up to or including Secondary (High School, GED, or other) Doctorate, Terminal degree - completedDoctorate, Terminal degree - ABF (not completed)

56%20%

13%

5%

COMMUNITYSUCCESS

US WEATHER MAP?CURRENT CONDITIONSMULTIPLE FACTORS DRIVING TOWARDS A FANTASTIC OUTLOOK!

16%

39%28%

17%

63%are women

GENDER

FemaleMale

36%

63%

5%

ITSales or Marketing OperationsOtherNo DeptSalesEngineering/Product Developement

38%

21%

15%

13%

8% 5%

Looking at this year’s participants, it’s clear the climate’s right forprofessional growth, whether you’re a seasoned pro or career starter,from IT or Sales/Marketing, or any other background or demographic.

US WEATHER MAP?LONG-RANGE FORECASTPICTURE PERFECT - ALMOSTWell, into every life a little rain must fall.But when data loss threatens, Salesforceadmins can be fully prepared – if they havethe right data backup plan in place.

OTHER FACTORSBAROMETERS OF SUCCESSWhether the pressure is rising or falling,our survey participants continue to adaptto changing conditions.

LOOKING AHEADSKY’S THE LIMITAdmins are taking every advantage of the opportunities that Salesforce andits ecosystem affords them, creating optimal conditions for a bright future.

75% 71% 51% 70% 93%Provided anentirely newcareer path

Increased myvalue in theworkplace

Introduced meto a community

of commited,caring

professionals

Have attendedat least oneDreamforce;24% plan togo this year

Have postedin the

Community orare a memberof user groups

MAJORITY SAY BEING A SALESFORCE ADMIN HAS IMPROVED THEIR CAREER AND LIFE OUTLOOK

2-4 YEARS 5-9 YEARS

YEARS OF SALESFORCE EXPERIENCE

10+ YEARS 0-1 YEARS

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

40% 39%

12% 9%

If Weekly Export use is down 8% and use of other backup is up only 3%,that’s an alarming increase of 5% whose data remains unprotected.

75%

of Admins use 3 or moreApp Exchange apps

51%

use SalesforceWeekly Export

(down 8% from 2015)

18%

use use some other methodto back up Salesforce data

(up 3% from 2015)

THE FUTURE LOOKS BRIGHTFOR SALESFORCE ADMINS

3 R D A N N U A L S T A T E O F T H E A D M I N S U R V E Y

...but as long as there’s any chance of data loss in the forecast, Salesforce strongly recommends using a third-party backup solution*. Get automated,

daily backup from an AppExchange partner like Spanning Backup to protect your Salesforce data, and you’ll be ready for whatever comes your way. Learn more at www.spanning.com.

have at least anundergrad degree

workin IT

work in Salesor Marketing29%

identifyas LGBTQIA

79% of participantshave 2-9 years ofSalesforce experience.

88%28%

64%

are Salesforce admins; 24% areboth admins and developers

have a traditional IT background; 26%have a sales or marketing background

have 1 or more certificationsCERTIFIED

YesNo

95%

5%

89%54%

have completed trails in Trailheadto learn more about Salesforce

have adopted Lightning or areplanning to in the next 12 months