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The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 1
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
Page
1Copyright © 2018 Richard Brenner
The Race to the South Pole:The Power of Agile Development
presented to
byRick Brenner
Chaco Canyon Consulting
Building State-of-the-Art TeamworkIn Problem-Solving Organizations
[email protected] | @RickBrenner | @TechDebtPolicyChacoCanyon.com | TechDebtPolicy.comCopyright © 2018 Richard Brenner
IIBA Cincinnati ChapterMonthly Meeting
July 17, 2018
2Copyright © 2018 Richard Brenner
Imagine…
Petty Officer Edgar Evans, R.N.Photo: Herbert Ponting
Source: British Antarctic Expedition 1910-13
2
3Copyright © 2018 Richard Brenner
A note on format• Underlined items are live links to:
• Other slides• Articles on my Web site• Articles elsewhere on the Web
• To get a copy with working links:
• To get a copy of the handout:
• Both plus an annotated bibliography:
https://c4i.co/38l
Please let me know as we go alongif you want to ask a question
https://c4i.co/38k
https://c4i.co/38m
Adobe Reader 6.0or later is required
4Copyright © 2018 Richard Brenner
Core message• Two teams tried to reach the South Pole
• Scott’s approach relied on conventional wisdom• Amundsen’s emphasized risk management
• Value of conventional wisdom declines rapidly as you move into the unknown
• The larger and riskier the project:• The more important is risk management• The less important is conventional wisdom• The more important are the advantages of agile
processes
We can understand the difference in outcomesin terms of the advantages of agile approaches
5Copyright © 2018 Richard Brenner
The Agile Manifesto (briefly)1. Satisfy the customer early and often2. Welcome changing requirements3. Deliver frequently4. Collaborate with the customer5. Support, trust, and focus on highly motivated people6. Face-to-face is best7. Measure progress by what’s working8. Work at a pace sustainable by all9. Value technical excellence and good design10. Simplicity is essential11. Self-organizing teams produce the best results12. Regular reflection is the basis of behavioral advancement
Amundsen understood all this, Scott almost none.
6Copyright © 2018 Richard Brenner
Preparation: Understand the problem• An ounce of prevention is worth a
pound of ____• Measure twice, cut ___• Look before you ___• By failing to prepare, you are preparing
to fail. ― Benjamin Franklin• Give me six hours to chop down a tree
and I will spend the first four sharpening the axe. ― Abraham Lincoln
It’s easier to stay out of troublethan to get out of trouble
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 2
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
Page
7Copyright © 2018 Richard Brenner
Amundsen-Scott South Pole Station
Copyright 2018 Richard Brenner
NSF/USAP photo, January 2006
Amundsen-Scott South Pole Stationnear completion
webcam
8Copyright © 2018 Richard Brenner
Geography
• High plateau: 9300 ft (2800 m)• Lhasa, Tibet: 11,995 ft (3656 m)• Quito, Ecuador: 9,350 ft (2849 m)
• Pressure elevation: 10-13000 ft (3-4 km)• Desert: rarely snows: 7.9 in/yr (20 cm/yr)• Summer high temperatures: -25˚C (-12˚F)
• Mercury freezes: -38.83˚C (-37.9˚F)• Ethanol freezes: -114.1°C (-173.5°F)
• Time zone: Christchurch, New Zealand
9Copyright © 2018 Richard Brenner
Distances and navigation• 700 miles (1130 km)
from Ross Ice Shelfboundary
• Scott’s actual plannedroute: 1530 miles (2500 km)
200 ft(61 m)
11000 ft(3350 m)
Base Camp Pole
10Copyright © 2018 Richard BrennerCopyright © 2018 Richard Brenner
Photos courtesy Robert Schwarz
A time series at sunrise30 minutes between exposures
Navigation at the pole
• Only one sunrise and one sunset per year• Sun has no noon maximum• Special techniques for navigational
measurements are required• A solid claim is based on boxing your position
11Copyright © 2018 Richard Brenner
State of Antarctic exploration in 1910
…and many more
ShackletonNimrod 1907-09de Gerlache
Belgica 1898
Scott Discovery1901-04
UnknownKnown
12Copyright © 2018 Richard Brenner
Expedition strategy
• Travel by ship to Ross Ice Shelf boundary• Land all supplies and build base camp• Preposition supplies at a series of depots• Winter over• Mount assault in Spring• Return by end of Summer
Base Camp Pole
DepotDepot
Depot
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 3
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
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13Copyright © 2018 Richard Brenner
Norwegian school of polar exploration• First enunciated by Ludvig Schmelck• Front page of Christiania (Oslo)
newspaper late 1880s• Previous expeditions had:
• Large number of heterogeneous elements• Clumsy and expensive organization
• Proposed a “new method” of polarexploration• Limited number of participants• Highly trained, physically ready• All keep pace with each other
• Today we call this agile development• Military analog: maneuver warfare• Medical analog: minimally invasive surgery
Ludvig Schmelck1857-1916
14Copyright © 2018 Richard Brenner
The two expeditions by the numbersScott Amundsen
Depart 15 Jun 1910 09 Aug 1910Arrive base 04 Jan 1911 14 Jan 1911
Complement 65 men, 19 ponies, 33 dogs, 3 motor sledges
19 men, 97 dogs
grt/person 11.5 22Winter over 33 men, 17 ponies, 33
dogs, 2 motor sledges9 men, 93 dogs
Depart for pole 01 Nov 1911 19 Oct 1911Departure
party17 men, 8 ponies, 30 dogs,2 motor sledges, 10 sledges
5 men, 4 sledges, 52 dogs
Pole party 5 men, 1 sledge 5 men, 3 sledges, 16 dogsETA pole 22 Dec 1911 5±3 Dec 1911
Arrive pole 16 Jan 1912 14 Dec 1911Return to base N/A 25 Jan 1912
15Copyright © 2018 Richard Brenner
Ross Ice Shelf/scale
Face of the Ross Ice Shelf
Terra Nova at the ice edge
Approximately 200 feet (61 m)above the sea surface; as
much as 3000 feet (915 m) below
Photo: Michael Van Woertz, NOAASource: Wikimedia Commons
Photo: Herbert PontingSource: Scott’s Last Expedition
16Copyright © 2018 Richard Brenner
Two routes to the poleRead:How to MakeGood Guesses: Strategy
Ross Ice Shelf isthe size of
France
London
New Orleans Calcutta
Wellington
King Edward VIILand
Amundsen’sBase
Map (cc) SoerfmSource: Wikipedia
Scott’s Base
TransantarcticMountains
17Copyright © 2018 Richard Brenner
The “customer”• The customer: Nature and the elements• Nature and the elements would decide:
• Which user stories would determine the design• What defects the products had• Whether the product was acceptable
• Open questions:• How to get customer participation prior to
development• How to get customer participation during
development
In this analogy, the “executives” werethe financial backers of the two expeditions
18Copyright © 2018 Richard Brenner
The menuSatisfy the customer early and often• Welcome changing requirements• Deliver frequentlyCollaborate with the customer• Support, trust, and focus on motivated people• Face-to-face is best• Measure progress by what’s working• Work at a pace sustainable by allValue technical excellence and good designSimplicity is essential• Self-organizing teams produce the best results• Regular reflection is the basis of behavioral
advancement
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 4
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
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19Copyright © 2018 Richard Brenner
1. Satisfy the customer early and often
• Five main benefits• Effective management of customer anxiety• Effective management of executive anxiety• Gather data for strategic corrections• Reduce risk of misunderstandings• Create sense of accomplishment within team
• For Amundsen and Scott, customer anxiety is a non-issue
20Copyright © 2018 Richard Brenner
Depot journeys provided early tests
• Both expeditions used depot strategy to move materiel South
• Journeys provided early tests of transport• Issues for Scott were not addressed
• Ponies slowed the entourage• Packing/unpacking cumbersome• Morale problems and conflict rife• Sledge meters jammed
• Amundsen used the depot journeys as tests
21Copyright © 2018 Richard Brenner
Scott’s depot journey
Copyright © 2018 Richard Brenner
Photo: Herbert PontingSource: Scott's Last Expedition
Ponies behind their shelter in camp on the barrier
22Copyright © 2018 Richard Brenner
Scott’s depot journey results• Planned in the week prior to execution
• One main journey prepositioned about one ton of supplies• Some other incidental prepositioning
• Dogs, skiers performed well. Ponies didn’t.• Only one set of pony snowshoes• 7 of 8 ponies lost• Scott refuses to have the others slaughtered
• In distress, Scott orders “One Ton Depot” laid• 24 days to reach 37 miles north of intended 80° latitude• Scott returns via dog sled• Depot marked with a single flag
• All overworked with respect to diet• Low morale, toxic conflict, feeling of failure• Scott likely clinically depressed
23Copyright © 2018 Richard Brenner
Amundsen’s first depot
Copyright © 2018 Richard Brenner
Source: (cc) National Library of Norway
First depot journey
24Copyright © 2018 Richard Brenner
About Amundsen’s depot journeys
• A year in the planning• Three journeys prepositioned three tons of
supplies• First journey: 5 days round trip (80°)• First experience of long trips• Found a route to the top of the “Barrier”• Investigated its surface• Tested equipment: ski, sledges, harnesses,
clothing, tents, sleeping bags
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 5
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
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25Copyright © 2018 Richard Brenner
Amundsen’s depotjourney discoveries• Issues
• Getting going in the morningtook too long: 4 hours
• Sledges too heavily builtfor the conditions
• Boots too small and stiff• Dogs overworked
• Innovations• Boots, sledges rebuilt• Transverse depot flagging
(9 km East and West,East axe cut)
• Single 5-man tent built from two 3-man tents• Thermos flasks saved time at lunch
Sir James Dewar(1842 – 1923)
26Copyright © 2018 Richard Brenner
Take-aways for:Satisfy the customer early and often1. Team ownership of a problem produces
better solutions2. When working in unknown territory,
retrospectives and reflection are essential3. You can’t deviate from a plan you don’t
have4. Large numbers of tiny bits of time add up
27Copyright © 2018 Richard Brenner
The menuSatisfy the customer early and often• Welcome changing requirements• Deliver frequentlyCollaborate with the customer• Support, trust, and focus on motivated people• Face-to-face is best• Measure progress by what’s working• Work at a pace sustainable by allValue technical excellence and good designSimplicity is essential• Self-organizing teams produce the best results• Regular reflection is the basis of behavioral
advancement
28Copyright © 2018 Richard Brenner
4. Collaborate with the customer
• Exploit situational momentum:
• Overcoming a situation requires:• Elaborate apparatus• Extensive effort• In organizations, political capital
• Exploiting features of the situation =finding a way to collaborate with it
Use the elements of the situationto your advantage rather than tryingto overcome or defeat the situation
29Copyright © 2018 Richard Brenner
Elements of solar geometry
CapeEvans
Framheim
South Pole
Earth’s rotation
Local noon sun
Source: NASA scientific visualization studio
30Copyright © 2018 Richard Brenner
Scott’s travel schedule
• On the trip South, travel by “day”• Start of day’s march: sun to their left• Noon: sun behind• End of day’s march: sun to their right
• On the return trip North, travel by “day” also• Start of day’s march: sun to their right• Noon: sun ahead• End of day’s march: sun to their left
• Disadvantages on return North• More difficult to see southbound trail, cairns,
pennants• Greater risk of snow blindness
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 6
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
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31Copyright © 2018 Richard Brenner
Amundsen’s travel schedule
• On the trip South, travel by “day”• Start of day’s march: sun to their left• Noon: sun behind• End of day’s march: sun to their right
• On the return trip North, travel by “night”• Start of night’s march: sun to their left• Midnight: sun behind• End of night’s march: sun to their right
• Advantages• Easier to see old southbound trail, cairns,
pennants• Less risk of snow blindness
32Copyright © 2018 Richard Brenner
Canine coprophagia
• Coprophagia: the consumption of feces, from the Greek:• κόπρος copros (“feces”)• φαγεῖν phagein (“to eat”)
• Scott’s and Amundsen’sapproach in transit differed markedly
• Amundsen’s approachin winter camp simplifiedwaste disposal
Source: National Library of Norway
Oskar Wisting with his dog team at the South Pole
33Copyright © 2018 Richard Brenner
Scott’s “fuel”
Francis Davies constructing Scott’s hut, 10 Jan 1911
Photo: Herbert PontingSource: Alexander Turnbull Library,
National Library of New Zealand
33
Pony fodderTotal: 45 tonsShown: 7+tons
Copyright © 2018 Richard Brenner
34Copyright © 2018 Richard Brenner
Amundsen’s “fuel”
Source: Amundsen, The South Pole
Copyright © 2018 Richard Brenner
Killing seals for winter and travel rations. Before winter 1910-11 fell, they had 60 tons of seal meat. Two tons were in depots.
35Copyright © 2018 Richard Brenner
Take-aways for:Collaborate with the customer16. Exploit situational momentum rather than
try to overcome it17. Leverage what’s available in the
environment if you can18. If you can’t alter the environment, learn
how to use it
36Copyright © 2018 Richard Brenner
The menuSatisfy the customer early and often• Welcome changing requirements• Deliver frequentlyCollaborate with the customer• Support, trust, and focus on motivated people• Face-to-face is best• Measure progress by what’s working• Work at a pace sustainable by allValue technical excellence and good designSimplicity is essential• Self-organizing teams produce the best results• Regular reflection is the basis of behavioral
advancement
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 7
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
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37Copyright © 2018 Richard Brenner
9. Value technical excellence and good design
Terra Nova, 764 grtfrom H.G. Lyons, British (Terra Nova) Antarctic Expedition 1910-1913
Fram, 402 grtfrom Amundsen, The South Pole
grt is “gross register tonnage”1 grt is 100 ft3 of enclosed volume
The two vessels provide a good metaphor for the differences between the two expeditions
38Copyright © 2018 Richard Brenner
Comparing Terra Nova and Fram
Terra Nova FramTonnage 764 grt (gross register tons) 402 grt
Length 187 ft (57 m) 127 ft 8 in (38.9 m)Beam 31.4 ft (9.6 m) 34 ft (10.36 m)Draft 19 ft (5.8 m) 15 ft (4.57 m)
Power plant Coal-fired steam Marine dieselPower rating 140 bhp (104 kW) 180 bhp (241 kW)
kW/grt 0.136 0.416
For ice work, vessel acceleration canbe more valuable than top speed
39Copyright © 2018 Richard BrennerCopyright © 2018 Richard Brenner
Funnel
Men
Source: Wikipedia
40Copyright © 2018 Richard Brenner
About Terra Nova• Built in 1884 as a whaler/sealer
• Compound Steam Engine• 1 screw• Complement: 65
• Worked for 10 years• Used in several previous expeditions• Lost: 1943 off Greenland on a supply mission
41Copyright © 2018 Richard Brenner
Terra Novahad issues• Coal-fired steam
power• Inadequate refit:
bilge pumps• Issues with loading
• Overloaded• Overcrowded• Motor sledges
stowed on deck• Vertical profile
41
Terra Nova in the pack. 13 Dec 1910Photo: Herbert Ponting
Source: Wikimedia Commons
42Copyright © 2018 Richard Brenner
What happened toEndurance (1915)
Endurance beset on the way SouthLost 21 November 1915
Photos: Frank Hurley. Source: Wikipedia
Copyright © 2018 Richard Brenner
Shackleton
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 8
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43Copyright © 2018 Richard Brenner
Fram under sail in Antarctic watersDecember 1911Source: Amundsen, The South PoleFram
• Purpose-built 1892 to Nansen’s specs• Rudder and prop could be raised• Used for previous expeditions
• Fridtjof Nansen 1893-1896• Otto Sverdrup 1898-1902• Also used for rescue
• Refit by Amundsen: third ocean-going diesel, and the first long voyage for a marine diesel
• Engine installation: Diesels Motorer Co., Stockholm
43Copyright © 2018 Richard Brenner
44Copyright © 2018 Richard Brenner
Fram’s iceworthiness• Hull presents very little purchase to enclosing ice• Designed to force ice pressure to lift vessel• Internal structures manage ice pressure
Hull section, engine room Hull section, amidships
45Copyright © 2018 Richard Brenner
Fram’spowerplant
Fram Museum, OsloPhoto: (cc) Dr. Mirko Junge, 2010Source: Wikipedia 45Copyright © 2018 Richard Brenner
46Copyright © 2018 Richard Brenner
Take-aways for:Value technical excellence and good design
39. For high-risk projects, avoid untried technology
40. Use whatever resources you can to master critical technologies
41. When you innovate, innovate with familiar technologies
42. Pay attention to the low-tech substrate
47Copyright © 2018 Richard Brenner
The menuSatisfy the customer early and often• Welcome changing requirements• Deliver frequentlyCollaborate with the customer• Support, trust, and focus on motivated people• Face-to-face is best• Measure progress by what’s working• Work at a pace sustainable by allValue technical excellence and good designSimplicity is essential• Self-organizing teams produce the best results• Regular reflection is the basis of behavioral
advancement
48Copyright © 2018 Richard Brenner
10. Simplicity is essential
48Copyright © 2018 Richard Brenner
Photo: Herbert PontingSource: Alexander Turnbull Library,
National Library of New Zealand
L to R: Lashly, Day, Evans, & HooperOctober 1911
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 9
Subscribe to Point Lookout: http://www.ChacoCanyon.com/pointlookoutThis document is https://c4i.co/38k
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49Copyright © 2018 Richard Brenner
Two principles of simplicity
• Seek component attribute compatibility• Homogeneity of project assets isn’t always
possible• When heterogeneity is necessary, seek
compatibility• Seek component synergy
• Use assets that work well together• Use assets that serve each other
50Copyright © 2018 Richard Brenner
Scott’s team man-hauling on ski
From left: Evans, Oates, Wilson, ScottPhoto: Lt. Henry Bowers, 1912Source: Wikipedia
50Copyright © 2018 Richard Brenner
51Copyright © 2018 Richard Brenner
Scott’s Siberian & Manchurian ponies
Photo: Herbert PontingSource: Scott's Last Expedition
Copyright © 2018 Richard Brenner
52Copyright © 2018 Richard Brenner
Scott’s Wolseley motor sledge
Photo: Herbert PontingSource: Alexander Turnbull Library of the
National Library of New Zealand
Copyright © 2018 Richard Brenner
53Copyright © 2018 Richard Brenner
Seek attribute compatibility (1)
Mode S A mph kph CommentsMan walking • 3 4.8 Packed snow
Horse walking • 3-4 4.8-6.4 Packed snow
Sled dogs • • 6-7 9.7-11.3 Poor conditions
Cross-country ski
• • 10 16.1 Estimate; modern skier can sustain 14 mph (22.5 kph)
Motor sledge • 4.5 7.2 Pulling a 3 US ton (2.7 metric ton) load
In any one phase of a project, the most dysfunctionaltask team limits the overall performance of the project team
Speeds of transport modes (1910):
54Copyright © 2018 Richard Brenner
Seek attribute compatibility (2)
Pressure of transport modes:
Mode S A psi kPa CommentsHuman foot • 3 20.7
Horse hoof • 3-4 20.7-27.6
Dog paw • • 6-7 41.4-48.3
Cross-country ski • • 10 68.9
Motor sledge • 4.5 31.0 Estimated
Tucker Sno-Cat 0.6 4.1
The Race to the South Pole:The Power of Agile Development
Presented to IIBA Cincinnati by Richard BrennerPrincipal, Chaco Canyon Consulting
on July 17, 2018
Copyright © 2018 Richard [email protected] Canyon Consultingwww.ChacoCanyon.com 10
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55Copyright © 2018 Richard Brenner
A crevasse on the Devil’s Glacier
Photo: Olav BjaalandSource: National Library of Norway
Copyright © 2018 Richard Brenner55
Helmer Hanssen &Oskar Wisting
Sverre Hassel &Roald Amundsen
Hell’s Gate on Devil’s Glacier
56Copyright © 2018 Richard Brenner
Take-aways for:Simplicity is essential44. Seek component attribute compatibility45. Seek component synergy46. Beware sponsors or leads who nurture pet
projects
57Copyright © 2018 Richard Brenner
Last words
• Agile approaches provide advantages far beyond software or project management
• We can learn as much from failures as from successes
• We can learn much about project management from large efforts that aren’t projects
• There’s much more to learn from these expeditions
58Copyright © 2018 Richard Brenner
Relevant publications• “Managing in Fluid Environments”
• Better Software, September 2011• Deals with adapting to change more rapidly
• “The Psychology and Politics of Technical Debt”• Cutter Business Technology Journal, March 2016• How to get control of technical debt• Download a free copy at: https://c4i.co/159
• “Leading in the Time of Data Breaches”• Cutter Business Technology Journal, August, 2014• Deals with decision-making in cyber security• Download a free copy at: https://c4i.co/wf
• “Creating High-Performance Virtual Teams”• Cutter Business Technology Journal, May 2013• Fourteen recommendations for enhancing performance of virtual
teams• Download a free copy at: https://c4i.co/wg
59Copyright © 2018 Richard Brenner
Resources
• Politics, meetings, communication, and conflict• Articles at https://ChacoCanyon.com/pointlookout/politics.shtml• Tips ebook 303 Secrets of Workplace Politics at https://c4i.co/32z• Articles at
https://ChacoCanyon.com/pointlookout/communication.shtml• Tips ebook 101 Tips for Communication in Emergencies at
https://ChacoCanyon.com/products/techdivide.shtml• Tips ebook 101 Tips for Effective Meetings at
https://ChacoCanyon.com/products/101tipsmeetings.shtml• Tips ebook 101 Tips for Managing Conflict at
https://ChacoCanyon.com/products/101tipsconflict.shtml• Links collection: https://c4i.co/297• Follow Rick on Twitter: @RickBrenner
https://www.Twitter.com/RickBrenner• Connect with Rick on LinkedIn:
https://LinkedIn.com/in/RickBrenner
60Copyright © 2018 Richard Brenner
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Chaco Canyon Consulting Rick Brenner www.ChacoCanyon.com 866-378-5470 [email protected]
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