.,

,-.

-.

131I N.WeatahoreBlvd.#214Tampa,Florida33&17813/2884792,813/288-0954fax

THE HILLSBOROUGH COUNTY ULTRA LOW FLOWTOILET REBATE PROGR4M

HILLSBOROUGH COUNTY WATER DEPARTMENT

IN COOPERATION WITHTHE ALAFIA RIVER, HILLSBOROUGH RIVER, AND

NORTHWEST HILLSBOROUGH RIVER BASIN BOARDS OF THESOUTHWEST FLORIDA WATER MANAGEMENT DISTRICT

P609 PHASE 6Hillsborough County RFB C-572-97

BY

VOLT VIEWtech, INC.

1311 NORTH WESTSHORE BOULEVARD

SUITE 214

TAMPA, FLORIDA 33607

FINALREPORT

2000

August 20,2001

‘ Systems and So@are Eng”nem”ng ● Program Implementatz”on 9 Financial, Field and Meter Servictx

-.

.-

.-

—

.-

.-

1.

2.

3.

4.

5.

6.

7.

Program Overview ...................................................................................... 1

PROGMM FUNDING.................................................................................. 7PROGWMRESPONSIBILITIES..................................................................... 1PROGMM OBJECTIVES.............................................................................2PROMOTIONANDADVERTISING.................................................................. 3PROGRAMSERVICEARM .........................................................................4PROGRAMQUALIFICATIONS.......................................................................4

Rebate Methodology .................................................................................. 6

Toilet Rebate Data ...................................................................................... 8

Inspection Data .......................................................................................... 70

Rebate Staff Hours ..................................................................................... 12

Estimated Water Savings .......................................................................... 13

Program Summary ..................................................................................... 14

Appendix ..........................................................................................................16

...

.-

. ..

-.,

SOARDOFCOUNTY COMMISSIONSRS

SmcryL Ewerlingpat Fmnk.-chrkI-fattJirnNorrnanJanK. Plntci-hon-wsam

,-... RmdaSmrma

.

..-

.

...-

. .

-.,

.-,

...

,.,..

.,..

-.

..

-.

H.illsborou$&County

- Ofliceof the CountyAdministratorDanielA. Kleman

12 September 2001

Ms. Melissa MusicaroWater Conservation AnalystSouthwest Florida Water Management District2379 Broad Street (U.S. Highway 41 South)Brooksville, Florida 34604-6899

SUBJECT: FINAL REPORT ADDEND~ P609 FINAL REPORT 2000

Dear Ms. Musicaro:

DcpucyCoun~AdrninistmtmPatricia Bean

.bi.stanc Countq AdminiscmmnKathy C. HarrisEdwin HunzekerAnchcmyShocmaker

This letter serves as an addendum to the report dated August 30,2001, addressing concerns youforwarded via e-mail on September 7,2001 at 11:07:37 am. The report is titled P609 PHASE 6,whereas your e-mail, and Hillsborough County reflect this as Phase 7. This incongruity haspreviously been explained as the County’s contractor, Volt VIEWtec~ has been working on theproject since Phase 2, and begsn their respective numbering at that point, as Phase 1.

1. While Mr. Will Miller was Project Manager for the District for this project, he wasadvised of the County contracting with VIEWtech, and that a Blanket Purchase Order was issuedon January 13,2000 covering the period of December 24, 1999 through December 23,2000.This was further extended for a three month period during which the current phase(s) of theproject were re-bid, in order to avoid a hiatus in the projec~ so as to maximize the continuity ofpublic awareness activities. Therefore, Mr. Miller’s letter of February 7,2000, providing Noticeto Proceed to the County, was post facto, and perhaps should have reflected that. Due to thepurchasing process the County follows, the contract period with VIEWtech has fell out-of-syncwith the fiscal year.

2. Calculating the estimated gallons of water saved per basin is a simple percentage of thetotal gallons saved. The percentage of rebates (units or locations participating) by basin are asfollows, with the respective estimated water savings:

Estimated Water Savings (gallons)

Basin #of Rebates % of Rebates Per Day Annually 30 Year Life

Alafia River 1644 32.40% 54,159.9 19,768,377.1 593,051,313.4

Hillsborough River 961 18.94% 31,659.2 11,555,602.4 346,668,073.1

NW Hillsborough 2469 48.66?40 81,338.7 29,688,639.4 890,659,180.5

Total 5074 100.00’%0 167,157.9 61,012,618.9 1,83~378,567.,0/- +-,

(~.’ )‘“~

Post Oi%ce Box 1110. Tampa, Florida 33601 c,: “..+, , ~

Web Site: www.hillsboroughcmmty.org

.)

- .,i.p

A@$muttkLww’Equ@?mmiIJE@Dw ~eg~$+: ~ti-

Ms. Melissa Musicaro, Water Conservation kmlystSouthwest Florida Water Management DistrictSUBJECT: FINAL REPORT ADDENDUM, P609 FINAL REPORT 200012 September 2001Page two

..

3. The program qualification dates of October 1994 through April 2001 is correct. If forany reason someone had replaced a toilet during previous phases, and had not received the rebateas yet and still was able to provide the original receipt, then they would be eligible to participate,Therefore there is no need to correct the installation dates for this phase.

4. For the purposes of program participatio~ the total number of rebates issued (5, 074) isthe number of participating properties, units or locations. Water savings is based on the numberof participants, rather than the number of toilets replaced, as multiple toilets replaced in a singlelocation, e.g., single household, does not necessarily increase the amount of water savings.

5, This phase of the program targeted the replacement of 10,220 toilets at 7,300 locations.This goal was not attained, as indicated in the report on page 14. At the time of programcompletion, 7,439 toilets were replaced at 5,074 locations.

If you should have any further questions regarding this phase of the Hillsborough County Ultra-LOW-F1OWToilet Rebate Program please advise me. I am available at either (8 13) 272-5977, orthrough e-mail at davisn@Ju“llsborouticountv.erg,

Sincerely,

;=-LizNorman Harco-&t Davis IV, ASLAWater Conservation Manager

cc: Andy BerryAngel Toro, Volt VTEWtech

G:\ENGFlLES!4-Nonm\REBATES\P609-Phase7 Addendum.doc

.-

.-

.,-

,-

.-

...

,-

-,

. .

..

,,-

PROGRAM FUNDING

The Hillsborough County Ultra-Low-Flow Toilet (ULFT) Rebate Program for fiscal year2000 was fi.mdedthrough water customer consumption charges as a portion of theAggressive Water Conservation Plan adopted on November 9, 1994 by the HillsboroughCounty Board of County Commissioners. Whhin this plan $1,773,125 was budgetedannually for the ULFT Rebate Program including rebates to County water customers,promotional activities and program administration costs for the County’s contractor. TheAlafia River, Hillsborough River, and Northwest Hillsborough Basin Boards of theSouthwest Florida Water Management District assisted with $100,000 each in cooperativefinding for this water conservation prograrq for a total of $300,000 in Districtparticipation during this year. A total amount of $1,575,000 was provided by these basiiboards during the seven year life of this program.

PROGRAM RESPONSIBILITIES

VOLT VTEWtech continued to provide the administration of the program for the FiscalYear 2000. The Blanket Purchase Order and notice to proceed was issued on December24, 1999, At that time VOLT VIEWtech began issuing rebate checks to programparticipants. VOLT VIEWtech’s responsibilities included:

●

●

●

●

●

●

●

●

Managing the day to day program operations.Working with customers to guide them through the program,Tracking all program activity.Inspecting ULFT installations.Collecting customer survey dat~ and subsequent analysis.Preparing and issuing all rebate checks.Promotion of the program through interaction with the plumbing industry.Collection and disposal of the replaced toilets.

The Hillsborough County Water Department’s responsibilities included:

. Establishing program policy.

. Providing program marketing.

. Final oversight of program operations.

. Provision of disposal site/ methodology

1

..

.-

PROGRAM OBJECTIVES

..-

. .

..

.. .

,,.,.

The Hillsborough County ULFT Rebate Program overall objective is to encourage theHillsborough County Water Department’s water customers to conserve water byreplacing their existing high flow (over 1.6 gallons per flush) toilets with new ultra lowflow toilets. Most customers with an operable high flow toilet would not considerreplacement until their existing unit fails. Customers with broken high flow toiletswould generally choose to fix the unit at a lower cost than replacement, Offeringcustomers a rebate covering a substantial portion of the replacement cost results in thereplacement of many high flow units that would not normally be replaced until fw intothe fhture.

Provide Hillsborough County Toilet Rebate Program information to all interestedresidential and commercial water customers of the Hillsborough County WaterDepartment.

Issue up to 4,526 rebates for up to 6,745 Ultra Low Flow toilets purchased andinstalled by single family residential water customers of the Hillsborough CountyWater Department.

Issue up to 2,774 rebates for up to 3,475 Ultra Low Flow toilets purchased andinstalled by multifiiy residential and commercial water customers of theHillsborough County Water Department.

Provide on site inspections for one hundred percent (100%) of multifamily andcommercial toilets, and twenty-five to forty-five percent (25V0-45YO)of single fdytoilets rebated through the Hillsborough County ULFT Rebate Program.

Complete a customer survey on all inspected toilet rebate participants.

Pick up all replaced toilets and transport them for recycling as determined by theHillsborough County Water Department.

.. .

2

PROMOTION AND ADVERTISING“...

.-

.-

.-.

.-

.-

,.-

.

.-

..-

.—

. ...

...

b

●

●

●

●

●

●

●

Advertisements were placed in local newspapers, trade publications and on local radiostations. Additionally, presentations were made to several local organizations.

Hillsborough County had previously adopted an advanced plumbing code to requireULF Toilets in all new construction and major remodeling.

Several articles were written about the toilet rebate program in local newspapers, andspots have aired on the TV news.

Local Government Access Cable Television promoted the program through bulletinboard announcements.

The toilet rebate program has been a part of Hillsborough County’s display booth setup for occasions such as Good Community Fair, Family Festival, the Sun CityInformation Fair, and the Water Week activities in Tampa. VOLT WEWtechemployees helped staff the booth.

A mailing designed to explain and encourage participation in the rebate program wassent to over 300 licensed plumbers registered with the Hillsborough County Planningand Growth Management Department, Development Services Division. The mailingwas also sent to local retailers who sell plumbing supplies and toilets. A responseform was included in the mailing so interested “Trade Partners” could requestadditional program literature, applications, and other necessary forms.

Additional contacts with “Trade Partners” occurred throughout the program usingboth phone and field contacts. Considerable activity developed on the part ofplumbers and retailers who interacted with the County’s water customers for thepurchase and installation of new toilets. Typically the plumber or Trade Partner wouldperform the work themselves as licensed plumbers.

Hillsborough County developed a “Freddy the Frog” mascot to promote the County’swater conservation efforts, Flyers and brochures provided by Hillsborough Countyhave been distributed and placed in local plumbers and retailers. Retailers inparticular, have been very cooperative with the rebate program stti offering primelocations to display and distribute the inllorrnation. This has provided an additionaloutlet to educate Hillsborough County water customers about water conservation.

,,..

.... 3

PROGRAM SERVICE AREA

The Hillsborough County Water Department services customers within two service areasin Hillsborough County. All water customers of the Hillsborough County WaterDepartment were eligible to participate in the ULFT rebate pro- so long as they werereplacing older (pre 1993) high volume toilets. Mid-year 1993 is when new constructionwas required to have ULF toilets. These requirements were listed on the programpromotional materials.

PROGRAM QUALIFICATIONS

●

●

●

●

●

●

The program was open to all water customers of the Hillsborough County WaterDepartment who were replacing older, high volume toilets.

Installations must have occurred between October 1, 1994 and April 30,2001.

The original purchase receipt was required to have been dated on or after October 1,1994. Original receipts were required to be submitted for each toilet rebated.

Customers had a choice of either installing the toilets themselves, or contracting with alicensed plumber for the installation of the Ultra Low Flow toilets.

Rebate applicable material costs were:

The ULF toilet,

Plumbing parts required for the installation of the ULF toilet, includingwax seals, grout, supply lines (flush valves in the case of commercialtoilets), and bolt sets.

Single Family customer maximum rebate levels were as follows:

Toilet (parts) Labor *

First $125.00 $25.00

Second $65.00 $15.00

Third $40.00 0

* The labor portion of the rebate was only applicable if the toilet was installed by alicensed plumber.

. Maximum of three replaced toilets in single fmily homes.

4

.-

,,-

. ,.

.-

,.,-

.-

.-

.-

.-

. Multifamily and commercial customer maximum rebate levels were as follows:

Toilet (parts) Labor

Per toilet $100.00 0

. There were no limits on the number of toilets rebated per multifamily or commercialcustomer, since inspection rates of 100°A(for multifamily and commercial customers)verified the total number of installations did not exceed the number of pre-existingtoilets.

. Customers qualified for the Single Family rebate level if their water account wasclassified as single ftily. Other units were considered single family if they wereindividually owner occupied condominiums, and owner occupied mobile homes.

● Customers were considered Muhiftiy if there were two (2) or more living units on awater account, unless the locations were owner occupied master metered accounts.Additionally, units were considered Multifamily if they were renter occupiedcondominiums or mobile homes.

. Commercial accounts were classified as such on their water account.

— 5

-..

....

.,”..

...-

. .

. .

.-

.-

.-

.-

, .-

.,.-

,.-

.-

●

●

●

●

●

●

Interested customers would call the rebate office at (8 13) 288-0259. They were askedif they were a water customer of the Hillsborough County Water Department. If sothey were sent an application package consisting ofi

The Hillsborough County ULFT Toilet Rebate Application

A Program Guidelines Pamphlet

Customers were asked to complete, and return the program application with theiroriginal receipt attached. They were advised that they may be selected for a randominstallation verification inspection.

The number of applications sent out was hand tracked to eliminate the tracking ofcustomers who never decided to participate in the program. Participating customerswere entered into the program database upon receipt of a completed application andoriginal receipt. Many applications reached customers through sources other than theprogram staff Both plumbers and retailers regularly distributed program literature andapplications to their customers.

Upon receipt of the application and the original receipt, all customer and toiletinformation data was entered into the program database. Information regarding toiletsrebated is stored in the database by customer account number. Original activity istaken into account by the database before additional rebates can be issued.

If selected by the computer for inspectio~ the customer’s application was issued to aprogram inspector who would schedule an inspection time at the customer’sconvenience.

All inspections were performed by Volt VIEWtech inspectors. All inspectors hiredhad a background in customer service and familiarity in construction. Inspectors weretrained in program procedures, water conservation techniques and policy. Trainingoccurred in both the office classroom and the field.

6

.-..

.-

.-.

,.-

-.

. .

-..

....

—

.-

. ..

..-”

.-

. During the inspection the inspector would:

Veri& the ULF installation.

Complete a customer survey.

Indelibly mark all newly installed toilets in the toilet tank with theapplication number and year of program participation.

Install low flow showerheads and distribute low flow faucet aerators at thecustomers request.

. Upon passing an inspection, the customer inspection data was entered into theprogram database, processed and a rebate check was issued.

. If not selected for inspectio~ the customer data was processed and a rebate check wasissued. Customers requesting low flow showerheads and aerators not selected forinspection, were listed and provided to HNsborough County who provided therequested items to the customers directly.

. . 7

Total FY 2000 *~ 94.Fy O(J

●

●

●

●

●

●

●

●

●

●

●

Single Family Rebates Processed

Multifamily Rebates Processed

Commercial Rebates Processed

Total Rebates Processed

Single Family Toilets Replaced

Multifamily Toilets Replaced

Commercial Toilets Replaced

Total Toilets Replaced

Ala.fiaRiver Basin

Hillsborough River Basin

Northwest Hillsborough Basin

3,309

1,462

303

5.074

4,496

2,150

793

7.439

2.472

1.524

3.443

Customer classifications are detailed as attachment 1

. Total Single Family Rebate Dollars Expended $ 534.456.99

. Total Multifamily Rebate Dollars Expended $ 215.066.14

. Total Commercial Rebate Dollars Expended $ 79.198.30

. Total Rebate Dollars Expended $ 828.721.43

. Total Program Administration Fees $ 192.812.00

. Total Program Cost $1.021.533.43* Includes rebate data from 1994 progr~ before VIEWtech contracts.

38,405

8,156

1,391

47.952

54,169

11,442

2,133

67.744

24.253

15.819

27.672

$6.519.550.81

$1.115,153.09

$ 208.530.62

$7.843.234.52

$2,019.493.00

$9.862.727.52

8

. ..

-,

-.

-,

-,.

..

,-

.-

.-

,-

.-

..,.

,-

-,

FY 2000

● Average Program Cost Per Rebate Processed $201.33

. Average Program Cost Per Toilet Replaced $137.32

● Average Single Family Rebate Per Toilet $118.87

. Average Multifamily Rebate Per Toilet $100.03

. Average Commercial Rebate Per Toilet $99.87

● Percentage Single Family Toilets 60%

. Percentage Multifamily Toilets 29%

. Percentage Commercial Toilets 11’%

. Percentage Single Family Rebate Dollars 64%

. Percentage Multiftily Rebate Dollars 26’XO

. Percentage Commercial Rebate Dollars 10’%

9

.-..

.—

.-.

.-

.-

. .

..

.-

-,-

.-

.-.

.,-

. Total unitinspections completed

s Single fhrnilyunit inspections completed

. Multifamily unit inspections completed

. Commercial unit inspections completed

. Average length of inspection

● Number of showerheads installed

. Number of showerheads distributed by County

. Number of aerators distributed by VIEWtech

. Number of aerators distributed by the County

The goal of the rebate program is the completed installation

FY 2000

2,622

857

1,462

303

12 minutes

892

2,637

1,784

7,911

of ULF toilets in theparticipants’ homes. To this end VIEWtech worked closely with both participants andplumbers to assure fill compliance with the installation standards. Several customersapplied for the rebate before completing their toilet installation. In such cases theinspection was re-scheduled, at the customer’s request, to a date after the installation wascompleted.

Several customers failed an inspection due to improper or unstie toilet installation. Thesecustomers were told what needed to be done to correct the installation and wererescheduled for an inspection at a later date. All failed inspections were successfldlyresolved.

Several customers had changed their address since applying for the rebate. In each caseVIEWtech either scheduled and performed an inspection with the current occupant, or inconsultation with Hillsborough County, resolved the issue to the customer’s satisfaction.

....

.. 10

,--

-.

.. .

.-

,-

-.

. ...

,-

VIEWtech made several attempts to contact all program applicants by phone or mail.Customers who did not respond to two separate mailings were ultimately deleted from theprogram as listed below. It is possible to un-delete a customers application with theCounty’s approval, should they eventually re-contact the program.

68 applications were deleted from the program for the following reasons;

No receipt submitted 16Duplicate application 18Non qualifying applications 4Toilet purchase out of date range 1Low flow toilet exists 4Wouldn’t schedule inspection 12No response to letters 11Rebated on a previous Application 2

VIEWtech encountered several languages other than English during the inspectionprocess. VIEWtech maintained Spanish bilingual capability and worked through all otherlanguage needs.

. .

,-

,,..

11

.-.

.-

..-

.-

.-

..

—

.-

-.

Supervisory

Office

Administrative

Inspection

Toilet pickup

Total hours

FY 2000

1,125

1,708

600

1,218

1.459

6.110

--12

—

..-

During this progra~ 7,439 Ultra Low Flow Toilets were installed, replacing previousexisting higher volume fixtures ranging in volumes of between 3.5 gallons per flush to 5.5gallons per flush. This occurred in 5,074 diflierent locations (households). For thepurposes of estimating the water savings, an average savings of 2.9 gallons per flus~ atfour flushes per person per day, and at 2.84 persons per household, is used. Therefore,the daily savings is calculated as follows:

5,074 x 2.9x4x 2.84= 167,157.86 gallons/day

Annualized savings is a simple factor of this (167,157.86x 365 days), equivalent to61,012,618.9 gallons. Over the course of the usefi,dMe of fixtures (30 years), the totalsavings is estimated at a straight line calculation equaling 1,830,378,567 gallons.

The cumulative total water savings for the toilet rebate project FY 94 through FYOOis17.315.47 billion gallons.

The cost of the program equals the rebates issued ($828,721.43) plus the programadministration fees ($192,8 12) for a composite total of $1,021,533.43. The calculated costper thousand gallons of water saved is this cost divided by the total estimated watersavings (in 1,000 gallons) for a calculated amount of $.56 per thousand gallons.

The cost per thousand gallons of water saved for the toilet rebate project FY 94 throughFYOOis $..57 per thousand gallons.

f& &tech13

.-.

.-

.-.

.-

,,,.

.-

.-

The Hillsborough County ULF Toilet Rebate program opened to customers on October 1,1994. Applications from customers began to arrive soon thereafter. Hillsborough Countyemployees began tracking customers, ptiorming inspections and picking up the old toiletsfor recycling in November of 1994.

Volt VIEWtech began operating the toilet rebate program in April of 1995. On October1, 1995 H.illsborough County decided to use its option to renew the Volt VIEWtechcontract for a period of one year (FY 96). During that year, due to the unprecedentedsuccess of the toilet rebate program, the contract with Volt VIEWtech was extended twotimes with a final goal of 13,756 units to be rebated. On September 4, 1996 HillsboroughCounty decided to use its option to renew the Volt VIEWtech contract for an additionalone year (FY97). During that year the contract with Volt VIEWtech was extended witha final goal of 10,220 units to be rebated.

The FY98 goal was set at 10,625 units to be rebated. While this goal was not attained10,163 units had been rebated by the end of the program year on December 24, 1998.

The FY99 goal was set at 7,300 units to be rebated. While this goal was not attained3,589 units had been rebated by the end of the program year on December 24,1999.

The FY2000 goal was set at 7,300 units to be rebated. While this goal was not attained5,074 units had been rebated by the end of the program year. (The FYOOprogram wasextended through 3/3 1/01)

Key to the success of the Rebate Program was the good rapport established with plumbingand retail “Trade Partners” early in the program. Although rebate levels have varied inrecent program years several active local area plumbers actively promote the program withtheir customers. As a result, a steady flow of new program participants arrive withminimal advertising dollars expended by H.illsborough County.

Hillsborough County has advertised using both the local newspapers and radio spots.“Freddy the Frog” was seen throughout the area as the official mascot for the program.Freddy’s likeness and voice could be seen and heard throughout the area, in schools,plumbing shops and toilet installation companies, promoting water conservation in generaland the toilet rebate program in particular. Freddy was the star of his own coloring bookdesigned by Water Department stti and distributed to children in HNsborough County.

The campaign was successfi.d,generating name recognition and customer awareness of thetoilet rebate program.

.-.

fi# itihkch 14

Customer response has been positive to the toilet rebate program. Participants areactually excited about their new ULF toilets and water conservation in general. Many newprogram participants are recommended to the program by their family and fiends.

There are several toilet installation companies that have set up operations in the area tomarket the rebate program. These companies provide their customers with qualityapproved toilets at a price which is often lower than their local competitors.

.-

,-

.-

.

..-

.-

.-

These toilet installation companies require time and effort to keep them focused in amanner consistent with the program requirements, they do provide a valuable fimctionoften servicing areas and populations other “local” companies do not. The considerablesum invested in advertising by these installation companies and other local plumbers, savesCounty finds from being expended in this area. Overall, this is seen as a good example ofpublic / private cooperation.

To help maintain the current reductions in water use, it is recommended that HillsboroughCounty emphasize the importance of proper maintenance procedures for homeowners.Local plumbing supply houses should be encouraged to maintain adequate supplies ofreplacement parts for the new ULF toilets. These should include proper flapper’s toensure continued water saving’s. Additional education would help the water customer toperform proper maintenance of their toilets and any parts which may require routinemaintenance.

As the program continues it may become more difficult to recruit participants due tosaturation of willing participants market share. A challenge for the following program(s)will be to recruit participants that have not voluntarily participated thus fw.

Overall the Hillsborough County Toilet Rebate Program has been a success. This hasbeen due mostly to the cooperation and coordination between all parties involved. Inaddition the continued overall education of the single ftiy home water customer aboutthese water saving fixtures is vital to reaching those who have not yet participated. Thedesire of the Hillsborough County Water Department staff and Volt VIEWtech is tocontinue offering a quality, customer service oriented, conservation program that willcontinue to ensure additional water conservation.

15

.. .

“-.

..-

.-

.-

..-

.. .

.,..

Hlllsbomugh County Watir Ospsrtrnant

Rabskd Toikts by Bssin - MULTI-YEAR PROGRAM ksued 10MIS3through 3MlfOl

Akfla Rlvw Bssln

commercial multi.fsmily slng164smily 6ssin 60ard 6ssin %unib tdel.s mlmtes unte b!lsb rebaks units idlek rehks Funding+-+ of Rebsta6

rr94 o 0 Sam o 0 So.oo 62 127 SSA55.33 Saw 0.00%l?r95 15 +8 si,665.c@ 30 30 S3,053.45 2.171 3,307 s363,4@.97 saw 0.00%m96 230 304 s30,m76 81.9 Q56 SS3,667.62 4,347 6,241 S761,1M.al slm,rm.w 11.70%me7 204 m S20,639.27 714 654 s63,07a60 2,112 3,019 s33a,476.47 $1Wmom.fm 21.62%FY98 210 233 S23,300.00 5s1 602 .sw3m.m -2,824 3,911 S465,444.16 $1m,mo.w 18.05%$Y99 m 35 s3,481.rM 27 28 S2,29S.ZI 1,213 l,MM $1W,W6.93 sm2,mo.oo 50.20%S“foo 16s 364 S3S,400.00 241 441 S44,0EW0 1,234 1,8s7 aw2.34 slfm,mo.w 40.47%

Totslfor 6seln 17,362 24,253 S2,629,763.84 Ii/a h

HousingTotsl 18,504 23,W0 Q713,634.72 S500,m.w 18.42%

Commerdsl Totsl 656 1,163 S115,948.12 tie rta

Hllkborrwgh Riwr Basin

commwclal multl.fsmlly dngls-fsmlly Bssln &mrd Sash %

unifs foibie relmtso unih icd’kt$ MMeS units kmeLS r&St6u Funding++ of RebetesFY94 o 0 saw o 0 So.ctl 43 60 s4,333.?a so.m O.m%rx95 -2) 23 S2,067.21 164 234 s22,m3.74 m i ,322 S145,SS7.3 saw 0.00%s’Y96 67 82 $7,759.77 017 1,393 $133,3W.85 2,912 4,227 s5io,360.e4 S100,0U3.DO 15.53%SY97 51 52 S4,93204 14 19 w ,s0248 1,463 2,= S267,694.95 $1Cm,om.oo 37.12%rr9e 36 42 S4,181.82 222 318 w ,667.60 %415 3,2CS S400,416.21 $1(woo.cm 23.14%EY99 16 22 3-2,030.00 22 23 sz300.m 753 1,018 S121,077.25 S1W,ooo.w 81.&S%moo 125 415 S41,maoo w 66 S8,661.28 756 1,013 $121,28287 SK4w30.cm 76.35%

Totslfor 6ssin 10,071 15,819 S1,3?4,409.78 IUS n/s

HousingTold 10,s58 15,1s5 $1,771,848.62 S5W,W0.00 26.22%

Commetdsl T&d 315 634 S62,m.w I-da Ids

n94

m95

=96

?Y97

m9e

?Y99

FYoo

ne4

rr95

FY96

I?Y97

Fr98

m99

moo

Northw6st Hlllsbomugh Beslrr

commwdal mutti-fsmlly singk-fsmily 6ssin 6oard Bssln %

uniis tdteis rab.slm units kikfx r-weks unlk tdkia AMes Fundlcg++ of Relmtss

o 0 Saw o 0 saw 143 223 S18,526.82 Sam 0.0W4

56 136 S12,S28.18 7 8 =.s0 1,482 2,249 S257,054.75 375,002.00 29.10%

62 114 S8,00M3 5s2 767 S76,667.71] 3,626 5,W3 S666,761.73 $1OO,OOO.W 13.3s%

27 29 S2.683.87 1.7-H 2.712 s266.870.ml 3,664 5,270 $659.786.11 wm.om.m Io.ecn

E29

13

9

3=30

13 =FG&3S.82

S1’)mffi--- .,------ I 1 - ----- .,--- -,

141 SI,286.WI 1.1411 1,613] $161.26s.351 1,3191 1,’

Cammwciel Totel I 218 32

PY64-PYOI Sasin Beard Seein’s%

THREE BASIN TOTAL units toilets rObs& Funding++ of Rsbstss

Totslfof Progrsm 47,952 67,744 S7,643,234.52 tie I-l/a

HoueirwTotsl 46,561 65,611 S7,834,703.9J S1,575,mo.m 20.63%

CommercialTotsl 1.381 2.133 S209!X30.62 nle t-deJ 1 m I

fiTEMIZED PROGRAM COSTS I unhs mgmtfse fee & mlmlns [v

FY84 h-l-louse 2s6 nls da

UnadjustedUnti 26,656 S&25 S1,3U5,824.50

2nd mntrsci 18,826 sm.m s7w66.m

AdjustmentCredits -38 $45.25 -s1,719.50

TotslAdmlnCats 47,s13 s2.oi9,493.m

ToiletsSubmittwM?sht6s 67,744 S7,64W34.52

Adjustments 21

TotalTollsWRti@s 67.765 S7.843234.52

Pmgrsm Cd” S8,WZ727.52

- Nti Doss notincludemerksting,printingend prdmtkm ofmerketlngmateriets,tdkt dispasal or shwmrhssd & fsumt esrstw coets++ Note Bash sow FundingIS noi epplkd sgeimt ComrnercislRebstm

Prcwam Summarv bv Fiscai Yearcommwdsl lmuM-63rnily slngldsmlly ]Mansgwwnt lTotsl 1

units toibk mbsks units Wets rebias units trYlek4 *6X

o 0 so o 0 so

83 177 S16,401 206 276 $25,625 4:

379 503 S46.987 2.327 3.i38 33m.916 11.0501 16.071I $1.6402381 S62Z

,5451 6,678] S7M,4081 S219,191.W S1,047,826.35

I “-’ ““-1

,. —..— —.. ,469.00 S2,915,631.52I m ,21321 280 S26Xvsq 2,48q 3,6651 3361,7431 I7,438 10,5-42 $1:X&&J S462,455.00 $2143,72278

2751 W S30,4S21 1,6081 21341 S201,58616,279] Il,ms sl,370,103 S3es,l 84.W $1,f166,363.03

w =,138 sw3,362.m S71O,3I271

S32A31’581 661 S8,767] 531 561 S5,cq 3,4771 4,ss

3031 ml $79,1961 1,4621 2,15131 S215,0681 3,3WI 4,4981 S534,4671 S192812.091 $l,~l,f

IS2,019,483.001 SS,652,727.52

-i’- :--- --— ‘- —-------- —-——————— -—-–...~ ““-------- ~.~—’ --.–. k---=%’)..

‘i ,,,/’

(:-

)

(-‘,,

I

;

,/

\

‘\,

/’

\\.

\...

;’/i

‘i

\,-.>___ -.. ___— -_

E z

—___ ____---- — ---- _--- — --- ____=- —----=- ___ _- -- ——---- _--- —-.

Id c.-

D‘>,* ,.,

1

1

i-

ii:.

1

I

~_

-,.,,

—

—

—

.—

—

—

-g

EC

I

I

,4— .—— — — ——— ——— ——— ——— ——— —— —d -——— .

/

1=L

I .- —— .. . . ..——.__— .-. -...—,—. - .—. —.— . ,. .-1-

-.

...

,..

.

-.

-.

-.

...

,...,

,-

---

..

.“

.-.

,.-

/—” -----

...

“,-..—, $ -../- .-f

-.-~_.> ‘\.-.. -./.-’ .,

‘ [nstall fin U[tra Low Flow Toilet, Or‘ Guesswhere Your Money Is Goin&

/ You can help conserve water and stop the drain on your wallet by ,:

/ installing an Ultra Low Flow Toilet. ULFToilets use only 1.6 gallons /

of water per flush. That could save your family up to 20,000gallons ‘.,,!

‘: of water per year. And thanks to Hillsborough County. the savings “:

,’ start instantly. Hillsborough County is offering a rebate of up to S150 :,’

/’ toward installation and purclwe of ULF TOile~.* ~~

Help conserve water! Install a ULFToilet...‘,‘: or guess where your money is going.

Q?

For ln~ormutlon On Rebafes Cull

:. 288-0259&2iN,—

HILL S80 ROUGH COUNTY BOARD OF COi NIY COMMISSIONERS,>,.... ... ...-—---- --.-—.. ./-— --.... -.—.. ,.--’-

‘\------ -...---.---.” ‘-’-’--.-.---””---- -’-....-,._....-----.-< ---.—.-.”

“ Wrlxlfes (ttwllctble 10 tllllsbisruugb C“wnty Uitter D@wfnttw uwttv CI~>IIJIWVS 0111) other rt,.drlt 111111>IIIIPII

FII mfd I){ /wrf @ .ku /huw/ F70mf(J UU/er .WSmS,WWW/ /)Is II-IL r

— I I I 1

...

-.

.- -

,-

.-

... .

.-

—

.-

.-

,..

Application Date Rebate Confirmation Application Number

Hillsborough County Toilet Rebate Program

Name:Street:Unit:Ctiy, State:zip:

Phone #

Tax ID:

Account #:

❑ Number of Low Flow Showerheads

, ❑ Packet of Low Flow Faucet Aerators

KI Toilets to be Picked Up

street:

Unit:I

City, State:I

zip

Building Type:I

TotalNumberof RebateRequestsinthleDwdingUnit I

1

Date I Time

Day Phone:~-

Eve. Phone:~-’

i Best Time to Call: ~—

#

131

1 INSTRUCTIONS:Please verify that all information listed is correct. If any changes need to be made, please correct.

‘ Attach the original ULFT sales receipt to this confirmation. The receipt must list make and model.Provide a stamped, self addressed envelope with this confirmation if you would like your original receipt back.Retain the pink customer copy and a copy of your receipt for your records.We are not responsible for materials lost by mail. Se hablo espanol.Mail signed copies to: The Hillsborough County Toilet Rebate Offke, 1311 N. West Shore Blvd. Suite 214,

‘ Tampa, FL 33807. If you have questions, please call our office at (813) 288-0259. Thank you for your participation.

r~Printed Name of Owner or Duly Authorized Agent of Owner

I

Signature of Owner or Duly Authorized Agent of Ownec Date:

White: County / Yellow File / Pink Customer

I-.! Hillskrough County

I Florida

Hillsborough County Rebate Program

Inspection /Water Survey~@lEwa

Inspector— I Time In

InspectorIDI

Time Out

-.

-.

.-,

-.

.-

—

.-.

,-

1.

2.

3.

4.

5.

6.

Is the survey respondent _,.

owner or _ rentefl

What is the age of the structure? _ years _ don’t know

How many people live in the household (residential) or employed at the building

How did the survey respontient hear about the program?

(commercial)? _ People

_ (a) Newspaper _ (b) Radio TV _ (c) Neighbor/Friend (d)

_ (e) Home Improvement Store _ (9 Contractor/Plumber — (9)

(h) Other

Flyer

Real Estate Agent

What was the principal

_ (a) Save money

reason for participating in the Rebate Program?

(b) Save water)environment _ (c) County Ordinance _ (d) Needed new toilet

(e) Other

How many total toilets in the residence?_ How many are ULFTS? _

Showerheaci Data (complete for all showerheads) IExisting Retrofit Tested. Adapter Date Installed

I I 1 1

Type GPM Type GPM Yes f No Yes / No (!f Low FiOW)1

1

I I I I 1 I

r

Toilet Data (complete for al] toilets, complete confirmation form)

Original TypeI

GPF Date ULFT InstalledI

Inspector Signature

I

-.

,-. \ \ \,\

,, ----0- = . .

/

(1

...

. .. . —-----

-.

SORRY WE MISSED YOU-.

.—

.-

.-

.-

--

. ..

WE WERE HERETO PERFORM AWATER USE EVALUATION ON”YOUR HOME

Am-

A1TIME

D.4TE

INSPECTOR #

PLEASE CALL THE PROJECTHELPLINE TO RESCHEDULEYOUR APPOINTMENT AS SOONAS POSSIBLE.

I

. .

-.

-.

-“.

,-

SORRY WE MISSED YOU

WE WERE HERETO PICKUPYOUR OLD TOILET ON:

DATE,-

,..

.-

.-

.-

.-

..-

.-.

WE WERE UNABLE TOLOCATE YOUR TOILET.

PLEASE CALL THE TOILETREBATE OFFICE TORESCHEDULE YOUR PICK-UPAS SOON AS POSSIBLE.

YOUR TOILET MUST BEVISIBLE FROM THE ROADAND FREE OF OTHER DEBRISFOR PICK-UP.CALL813-288-8805

.-

,,-

.,-

. .

..-

.-

-.

-.

.,-

,-

-..

-.

.,,

,,,

&Hillsborough County

Toilet Rebate Program

&iiBmEQ!Hillsborough County The Toilet Rebate Office

Florida 1311 N. West Shore Blvd. Suite 214

Tampa, FL 33607

(81 3) 288-0259

Application Number Date

Thank you for participating in The Hillsborou@ County Toilet Rebate

Program. We are unable to process your rebate check until the followinginstallation problem(s) are corrected.

c)

c1

o

0

c1

c1

Your toilet does not meet program specifications.

Tank is loose or not secured to the bowl properly.

Bowl is loose or not secured to the floor properly.

Toilet is not properly caulked or grouted to the floor.

Water level in the tank is not set to the water fill line

Other

All repairs must be completed within 30 days to quali~ for the rebate. Whenthe repairs are complete, please call the rebate office at 288-0259 to scheduleyour re-inspection.

If you have any questions please call the rebate office at 813-288-0259

Installation Disclaimer

I understand that there are problems with my toilet installation. Theseproblems require attention and may effect the health and safety of theoccupants. I take fidl responsibility to correct ~e problem(s) listed.

Signed Date

Hillsborough County

Toilet Rebate Program&~m@

Hillsborough County The Toilet Rebate OfficeFlo;da 1311 N. West Shore Blvd. Suite 214

Tampa, FL 33607.-. (81 3) 288-0259

,..

Application Number: Date:

-.

,-.

,-

.-

--

.-

.-

.-

We have been unable to schedule, or perform, your Hillsborough County Toilet Rebateinspection. We have already sent you a letter noti~ing you of this situation and have notreceived a response. If we do not receive a response by 9we will have to cancel your rebate application to make finds availabe to new programparticipants.

/

If your plumbing contractor has been assigned your rebate check, we have notified thecompany of our inability to schedule your inspection. Rebate checks cannot be releasedwithout an inspection, therefore you may be held by your plumbing contractor personallyresponsible for the amount of the rebate.

If your inspection appointment is scheduled, or has been completed, prior to receiving thisletter, please ignore this letter.

Please call the rebate office at 288-0259 for information on scheduling your inspection.

Thank you.

cc:

ref

telephone number:.-

.-

.-

Hillsborough CountyFlorida

,,-..

Hillsborough County

Toilet Rebate Programlf@IEw!fd’J

The Toilet Rebate Office

1311 N. West Shore Blvd. Suite 214

Tampa, FL 33607

(81 3) 288-0259

.-

APPLICATIONS: DATE:

“-

.-

.

Dear Applicant:

Rebate finding for fiscal year is about to end due to a recent large demand onfinds. According to our records, your toilet failed inspection. If you do not contact ouroffice as to whether or not the plumber has repaired or fixed the problem, your applicationwill be deleted on If you call after the application hasbeen deleted, we can not guarantee that we can re-instate your application so that therebate can be paid.

If you have assigned your rebate amount to the plumber as partial payment of theinstallation of your toilet, you will be obligated to pay the plumber for the fill amount ofthe rebate in addition to the amount you may have already paid. Most of the problems canbe handled over the telephone, if your toilet has been fixed to your satisfaction.

Please contact our office to either schedule another appointment for inspection, or confirmthat the plumber has repaired the problem at the following numbers 288-8805 or 288”-0259.

Sincerely,

\“olt Yiewtec~ Inc.Administrators for the Hillsborough County Water Department Toilet Rebate Program.

.

.-

-,

,,-

.. .

.-

. . .

.-

,.. -

,-.

. . . .

..-

,~.

,-

.-

,-

.-

A Hillsborough County

Toilet Rebate Program@’IEvvm

Hillsborough County The Toilet Rebate Oflice

Florida 1311 N. West Shore Blvd. Suite 214Tampa, FL 33607

(81 3) 288-0259

Date

Thank you for your interest in the Hillsborough County’s Toilet RebateProgm.m. We received your application and are unable to process your rebatefor the following reason:

O The toilet you installed is not a 1.6 gallons per flush, orless, toilet.

~ The purchase date for your toilet is ineligible. Toiletsmust have been purchased on or after OCTOBER 1, 1994.

~ New construction is not eligible for a rebate.

O The toilet you replaced was an existing 1.6 gallon toilet.

O Other

If you have any questions please call the rebate oKlce at 813-288-0259.

.

~ A ‘“;;;;E:;:;’””&#mYHillsborough County The Toilet Rebate CM@

Florida 1311 N. West Shore Blvd. Suite 214

Tampa, FL 33607(81 3) 288-0259

1 Date..-

.- Thank you for participating”i.n HillsborougA County’s Toilet Rebate Program.We are unable to process your rebate application until the followinginformation is received.- 1

~ Please complete the highlighted areas of your Application...

~ Completed Rebate Application

~ ORIGIN.4L sales receipt. Copies are@ acceptable.,.- Please vwite your reservation number on your receipt.,

.- CI Other. .

-,-

.. -

,.-

.-

,--

Please return ALL materials to the rebate office at:

Volt VEWtechHillsboroug@ Coun~’s Toilet Rebate

1311 N. West Shore Blvd.

Suite 214

Tampa, FL 33607

Your application or rebate \vill not be processed if \ve have not received therequested information \vithin 30 days from the date of this letter. If you haveany questions please call the rebate office at 813-288-0259

Thank YOU

,-