View
216
Download
0
Tags:
Embed Size (px)
Citation preview
The Design of Speed Up Solutions:We Are Not the UsersTeam Frijid PinkKeerthik Omanakuttan, Julie Baca, Karl Schults, and Rose Zeller
Remembering “We are not the user” in every phase of design• Diagnosing the problem
• Identifying who it affects• Determining what users want to
accomplish• Proposing a solution• Our current implementation• Design evolution
PROBLEM: Users’ tasks are made unnecessarily difficult by
unresponsive computers
SOLUTION: Allow the user to speed up the computer
Wally, Google Software Engineer
Wants the solution we want
Sarah, Brandeis Philosophy Student
Wants a fast solution
Vanessa, Corporate Office Worker
Wants an informative solution
Frank, High School Teacher
Wants a safe solution
Scenario: Your computer’s gotten slower!
Goal: Speed up your computer.
Scenario: A program that you are using freezes.
Goal: Resume using the program.
“Power users” can use existing tools, but just about everyone else can’t.
WALLY HAS A SOLUTION
OBJECTIVE: Design for Sarah, Vanessa, and Frank
CATCH: We’re just like Wally
CURRENT PROTOTYPE
DESIGN EVOLUTION:From a product for us to a product
for Frank
INITIAL STORYBOARD
Misguided attempt to cater to both Wally and Frank
• Frank wants different information than Wally
• Frank has different conceptual models than Wally
• Frank understands different language than Wally
DESIGN LESSONS
DISC CLEAN UPORIGINAL DESIGN
Users were overwhelmed by too much information
My FilesFiles needed for the computer to
run
“I should not touch these”
Frank’s Conceptual Model of Files:
“I made these”
DISC CLEAN UP
Frank’s conceptual model is different from Wally’s
DISC CLEAN UPREDESIGN - FIRST PROTOTYPE
DISC CLEAN UPREDESIGN - FIRST PROTOTYPE
Frank wants to know if he should clean, but the details are not as
important to him
DISC CLEAN UPREDESIGN - CURRENT PROTOTYPE
LEARN MOREORIGINAL DESIGN
User’s were confused by “Wally-speak”
LEARN MOREREDESIGN
Simpler language and presentation as FAQs help Frank understand
WE ARE NOT THE USERS
QUESTIONS