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Image and Information Request Management
What is Image Request Management?
Requests for all types of ImagesChecks
Statements
Invoices
Many types of request systemsSimple systems, such as, email or fax
Complex systems, such as, enterprise content management
ANF accepts the request and manages fulfillment Automatic
Guides manual fulfillment
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Image and Information Request Management
What is Information Request Management?
Requests for all types of InformationBilling inquiries
Policy inquiries
Supporting documentation
Many types of request systemsSimple systems, such as, email or fax
Complex systems, such as, enterprise content management
ANF accepts the request and manages fulfillment Guides manual fulfillment
Manages work allocation
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ANF Technology Modules
Integrated Job Manager and DistributionANF Job Manager
Accepts input from multiple systemsManages fulfillment of requests
ANF DistributionAccepts images from multiple systemsDistributes images through multiple methods
ANF Image Archive InterfaceAny image archiveLegacy equipment (Microfilm)
ANF Utilities
ANF Remote Monitor
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Microfilm Scanners Paper
ScannersImage Archive
Research System (Web Express – ASI/6 – Vector – Custom)
ANF Job Manager COMM Service
Download Research Request
Send ResearchR
equest
Customer Service Workstation
Update Request Status
ASI//12/14/15/18 Archives
ANF Job Manager User
Interface
Statement/Document/Data
Archives (ATF – XNET – DB2 – OnDemand)
Upload Request Status
Legacy Archive
Interface
ANF Job Manager
Image Archive
ANF Technology Integrated Request Management/Image Retrieval Environment
Retrieve Images from Archive(s)
Output to Print, Fax,
Email, Intranet (Publish), CD Distribution
View Images on ImageExplorer/ Enterprise desktop
ANF Job Manager (LOCAL), Database
and File Server
ANF Image Client
ANF Pre-Distribution Review
ANF Distribution
ANF Out
Data Flow Image FlowANF Image Archive Interface
ANF Image Archive Interface
Image Archive Interface
Automatic job creation and submissionAsynchronous operationMultiple Archive interfaces
ViewpointeImagesoftView Direct (Mobius)Web Services
Completely integrated with ANF
Dashboard view for tracking jobs04/20/23 6
ANF Server ApplicationsProvides automated support
Updates/reschedules requestsANFJobUpdater.exe/Rescheduler.exe
Sends requests to image archiveReceives images from image archiveObtains statements from archive(s)
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Site Specific Code
Categorizes incoming requests
DASD, Tape, Film, BIT, StatementAcquires sequence number information
Using ASI/12 dataUsing Web Service “Get Hit List”Using ATF data
Determines archive location04/20/23 8
Download From Requester System
Download from requester systemUser initiated (e.g., ASI62ANF.EXE)ASI/6Express ResearchVectorKofile IASCustom system (AIM, WebIR, Envoy,…)
Upload to requester systemUser initiated (e.g., ANF2ASI6.EXE)
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Mainframe Based SystemsBatch Download
Interprets download fileAcquires sequence numbers
Individual itemsRange requests
Determines ANF Work BasketService CodeDateRequest sizeRequest SLAItem AgeRequest source
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Mainframe Based Request Systems
Automatic Statement acquisition
ASI/14Other statement/document archive
XNETView Direct (Mobius)
BIT process
Creates pseudo documentsConverts paper item sequence numbers
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Web Based Requesters
Dynamic real time request
ANF web service accepts request informationANF web service returns status responseAcquires additional information (sequence, roll numbers, archive location, etc.)Updates request status
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VectorBatch Download
Interprets download fileAcquires sequence numbers
Individual itemsRange requests
Determines ANF Work BasketService CodeDateRequest sizeRequest SLAItem AgeRequest source
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Vector
Automatic Statement acquisition
ASI/14Other statement/document archive
Web Service based (e.g., XNET)
Truncated Items process
Creates pseudo documentsConverts paper item sequence numbers
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Custom systems (AIM, WebIR, Envoy,…)
Dynamic near real time request
File based APIANF monitors a folder for requestsImages may also be received
Web service APIRequest info received through a web service
Acquires additional information (sequence, roll numbers, archive location, etc.)
As required
Updates request status
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ANF Job Updater
Updates request information with data from distribution system
Request/Item statusINP = in processPND = pending, has been submitted to DistributionCPL = completedUNA = unactionable, manually completed with no actionUNP = unprocessable, manually completed after attempting to process
Completes job items marked for closing
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ANF Job Updater
Moves request items requiring manual intervention to a manual queue
Resubmits BIT and Statement requests after correction
Reschedules corrected or expanded requests to new queue
Custom reschedule application
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Enhanced Security (Version 2.75)
Dual Authentication
Authenticated against default Windows Authentication ProviderAuthenticated against ANF User Table
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ANF Job Manager User InterfacePermissions based on login ID
Configurable by groupConfigurable by Individual
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ANF Job Manager User Interface
Create reports
ANF Report Designer
Print reports
Update Legacy Archives
ASI/12, ASI/14, ASI/15, ASI/18ANF Roll Table (Microfilm)
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ANF Job Manager User Interface
Access Legacy Archives
ASI/12, ASI/14, ASI/15, ASI/18
Move items between Work Baskets
Add requests from other sources (Excel spread sheets, Access tables, manual input, statement reconstructions, etc.)
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Working within a Work BasketConfigurable tools
Configure functionalityConfigure text
Look up sequence numbers
Locate and view statements
View the request details
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Sequence Number LookupMultiple sources
ASI/12
ViewPointe
Web Services
Multiple tools
View dataUpdate a request
single itemLarge volume request
Print reportSubmit as a new request
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Statement Lookup in Work BasketAccess existing archives
View DirectASI 14Xnet
View statement as an image
Including formAFP rendered as PDF
View statement as a text file
Allows full searching (primarily in reports) and editing
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Legacy Archive Interface
BIT Process / Cross Reference
Cross reference to obtain paper sequence number from ECP or BIT sequence numberDynamically create a pseudo document replacement for truncated itemsCross reference for Teller items available through ASI/15 interface
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Legacy Archive Interface
ASI/15
View dataIncoming and Transit
Print dataSelected information
Create photo request
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ANF Distribution
ANF Out Service
ANF Server Component
Destination Printing
ANF Job Manager User Interface
Automatic CD Production
04/20/23 32
ANF Server ComponentsDistribution Module (ANF Out)
Runs as a Windows Service on serverMultiple Instances
2 – 8 instances on one boxMulti threaded
Distribute images and receive images/data through API simultaneously
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Destination Printing
Print requests anywhere in the enterprise
Address determines routingMail Code
Limit by request sizeUnlimited number of sites/printers
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Automated CD Creation
Automated interface to Rimage CD/DVD/Blu-Ray Writers
Add “static data” through configuration
Configurable label
Full color logoRequest data and disclaimer
Request automatically routed to CD/DVD Creation
Based on service (problem) code, requester and/or number of pagesMay be changed from print to Create CD in the Work Basket View
04/20/23 35
Automated CD Creation
CD/DVD contains PDF file for ultimate compatibility
128 bit AES EncryptionCompatible with Acrobat Reader version 7.0 and above
Automatic password generation
Configurable to use any alpha-numeric characters and special charactersConfigurable Master password for HSBC use
04/20/23 36
Automated CD Creation
ANF produces a Password Letter for each CD created
May include logoConfigurable font and textRedirection to a printer other than production
PDF searchable on any field in the annotation or image
04/20/23 37
Integrated Request View
Select current or archived data
Select display order
Complete information on request/item
Browse view provides flexibility
Access images and distribution information
04/20/23 39
Integrated View - Customer Service
Access images up to 90 days after distribution
Print the entire folder or individual images
Post images to user’s desktop
Fax images from Customer Service
Send the request to CD
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Integrated View - Customer ServiceView Complete Request Folder
Available in the ‘Distribution Info’
Add image or text files
Add images/text from other sources
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Customer Service/Quality Control
Clicking View/Print opens the ANF Image Viewer
Browse thumbnail viewSingle image viewFolder view
04/20/23 43
Distribute from the Desktop
Print to any printer on network
Including Enterprise Fax system
Send (email PDF)
Publish to the user’s desktop
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Edit or Add Images
Adjust brightness and contrast
Sharpen images
Remove excess dots
Highlight areas
Insert text, an image, a note, or an indemnification Stamp
04/20/23 45
On Demand CD/DVD Creation
Automated interface to Rimage CD/DVD Writers
Creates 1 or more CDs or DVDs from the requestAdd “static data” through configuration
All features of the Automated CD/DVD Process
Select “Create PDF”
Completely searchable PDF file is createdPDF file sent to Rimage CD/DVD writer
04/20/23 46
Customer Service
Search using any criteria
Provide callers with immediate information
Navigate within a request or account
04/20/23 47
ANF Image Clients (Legacy Support)
Microfilm scanners
Kodak i7300 Microimage ScannerCanon MS series scannersFuji M-DrivesMinolta MS series scannersKodak DVR2400Kodak IDW
04/20/23 48
ANF Image Archive Interface
Checkworks EIB – Viewpointe
Manual job controlOne step request image/receive imageSynchronous operation
04/20/23 49
ANF Image Archive Interface
Image Archive FTP Client
Uses Checkworks Batch interfaceAutomatic job creation and submissionAsynchronous operationAutomatic job completionMultiple Archive interfaces
ViewpointeImagesoft
04/20/23 50
ANF Image Archive Interface
Simple batch process
Jobs created and submitted automatically
Simple listing submitted to internal process
Manual processing of images returnedClient formats imagesImage quality adjustmentImages allocated to ANF Folders
Manual job completion
04/20/23 51
ANF Image Archive Interface
ANF Pre-Distribution Review
Lights out faxing, posting and remote printing have inherent security risks
Simple transposition of a number could cause privacy or security issueAccuracy of fulfillment
ANF routes completed requests for reviewBased on distribution typeBased on source or service code
04/20/23 52
ANF Pre-Distribution Review
Request Data displayed for comparison to image
Annotation options
RedactionAddition of text, stamp, …Add indemnification stamp
Sorry Documents
04/20/23 53
ANF Remote Monitor
Monitors ANF Distribution
Pending foldersPending faxes
Monitors ANF Job Manager
Outgoing jobsIncoming jobsCOMM ServiceUpdater
04/20/23 55
ANF Remote Monitor
Monitors number of items
Compares current status with previous status
Monitors age of items
Displays ANF error messages
04/20/23 56
ANF Remote Monitor
Configurable parameters
Test frequency in minutesOldest file allowed in minutesSet days the monitor runsSet hours of operation
04/20/23 57
ANF Remote Monitor
Multiple alert methods
Up to 3 email addressesText message to cell
Play an alert soundFlash windowLog status/errors
Can be monitored by other systems
04/20/23 58
Thank you for your attention
For more information please contact
THOMAS WILLIAMS [email protected]
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